조사회사 : MarketsandMarkets (마켓츠앤마켓츠) 조사년월 : 2023년08월
디지털 BSS 시장 : 제공 내용 (솔루션 및 서비스), 솔루션 (수익 및 청구 관리, 고객 관리, 주문 관리, 제품 관리), 산업 (BFSI, 통신, 소매 및 전자 상거래), 지역별 – 2028 년까지의 세계 예측
Digital BSS Market by Offering (Solutions & Services), Solution (Revenue & Billing Management, Customer Management, Order Management, and Product Management), Vertical (BFSI, Telecom, and Retail & eCommerce) and Region – Global Forecast to 2028
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The digital BSS market is estimated at USD 5.8 billion in 2023 to USD 12.5 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 16.6%. The increasing adoption of cloud-based solutions over traditional on-premises solutions is driving the growth of the digital BSS market. Cloud computing is a major trend in the telecommunications industry, and it is also having a significant impact on digital BSS. Cloud-based BSS solutions offer a number of benefits over traditional on-premises solutions, including scalability, flexibility, and cost-effectiveness.
“By offering, license and maintenance segment to hold the largest market size during the forecast period.”
License and maintenance service is a significant part of ensuring that digital BSS solutions are used effectively and efficiently. It helps to keep the software up-to-date and secure, and it provides users with the support they need to get the most out of the software. License and maintenance service helps to enhance the user experience by providing training on the software use. Also, the license and maintenance service help to improve security by providing security patches and updates.
“Based on the Solution, the customer management segment is expected to register the highest growth rate during the forecast period.”
The digitization of the customer management solution enhances the customer experience by introducing next-generation technologies, such as IoT, AI, big data, analytics, and cloud. For instance, various digital BSS solution vendors have introduced the predictive analytics feature in their digital BSS solutions to predict customer behavior and their buying pattern for further product customization and order management.
“Europe to register the second largest market size during the forecast period.”
Europe is expected to hold the second-largest market share in the global digital BSS market. The region comprises major growing economies, such as the UK and Germany, which offer great growth opportunities to the digital BSS market. The increasing requirement for quicker computing abilities, virtualized environment with analytics, security, digitalization, high-volume networking, and increased overall speed and responsiveness of digital BSS solutions are the most important driving factors for the European digital BSS market.
Breakdown of primaries
The study contains insights from various industry experts, from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:
• By Company Type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
• By Designation: C-level – 35%, D-level – 25%, and Others – 40%
• By Region: North America – 45%, Europe – 20%, Asia Pacific – 30%, and the Rest of the World- 5%.
The major players in the digital BSS market include Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, enhancements, and acquisitions to expand their footprint in the digital BSS market.
Research Coverage
The market study covers the digital BSS market size across different segments. It aims at estimating the market size and the growth potential across different segments, including offerings (solutions and services), solutions, verticals, and regions. The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.
Key Benefits of Buying the Report
The report will help the market leaders/new entrants with information on the closest approximations of the global digital BSS market’s revenue numbers and subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market’s pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
Analysis of key drivers (advent of tailored BSS solutions and new commercial models, reduced operational costs, and increasing online transactions and use of multiple mobile devices), restraints (time and cost constraints), opportunities (outcome and pull economies, and NGOSS proliferates traditional BSS solutions in the telecom vertical), and challenges (increasing complexities in network transactions and integration of digital BSS solutions with legacy systems, and lack of expertise in telecom companies to implement digital BSS solutions) influencing the growth of the digital BSS market. Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the digital BSS market. Market Development: Comprehensive information about lucrative markets – the report analyses the digital BSS market across various regions. Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the digital BSS market. Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players, including Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).
목차
1 INTRODUCTION 34
1.1 STUDY OBJECTIVES 34
1.2 MARKET DEFINITION 34
1.3 STUDY SCOPE 35
1.3.1 MARKET SEGMENTATION 35
1.3.2 REGIONS COVERED 35
1.3.3 INCLUSIONS AND EXCLUSIONS 36
1.4 YEARS CONSIDERED 36
1.5 CURRENCY CONSIDERED 37
TABLE 1 USD EXCHANGE RATES, 2020–2022 37
1.6 STAKEHOLDERS 37
1.7 RECESSION IMPACT 38
1.8 SUMMARY OF CHANGES 38
2 RESEARCH METHODOLOGY 39
2.1 RESEARCH DATA 39
FIGURE 1 RESEARCH DESIGN 39
2.1.1 SECONDARY DATA 40
2.1.2 PRIMARY DATA 40
2.1.2.1 Breakdown of primary profiles 40
2.1.2.2 Key industry insights 41
2.2 MARKET SIZE ESTIMATION 41
FIGURE 2 MARKET SIZE ESTIMATION APPROACHES 41
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY, APPROACH 1: SUPPLY-SIDE ANALYSIS OF REVENUE FROM VENDORS OF DIGITAL BSS SOLUTIONS AND SERVICES 42
2.2.1 BOTTOM-UP APPROACH 42
FIGURE 4 BOTTOM-UP APPROACH 43
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF DIGITAL BSS VENDORS 43
2.2.2 TOP-DOWN APPROACH 43
FIGURE 6 TOP-DOWN APPROACH 44
2.2.3 DIGITAL BSS MARKET ESTIMATION: DEMAND-SIDE ANALYSIS 44
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: DEMAND-SIDE ANALYSIS 44
2.3 DATA TRIANGULATION 45
FIGURE 8 DATA TRIANGULATION 45
2.4 FACTOR ANALYSIS 46
TABLE 2 FACTOR ANALYSIS 46
2.5 RESEARCH ASSUMPTIONS 46
2.6 LIMITATIONS AND RISK ASSESSMENT 46
2.7 IMPACT OF RECESSION ON DIGITAL BSS MARKET 47
FIGURE 9 IMPACT OF RECESSION ON DIGITAL BSS MARKET 47
3 EXECUTIVE SUMMARY 48
FIGURE 10 DIGITAL BSS MARKET, 2021–2028 (USD MILLION) 50
FIGURE 11 DIGITAL BSS MARKET, BY REGION, 2023 50
4 PREMIUM INSIGHTS 51
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN DIGITAL BSS MARKET 51
FIGURE 12 INCREASING SERVICE OPTIONS AND COMPLEX IT INFRASTRUCTURE TO DRIVE MARKET EXPANSION 51
4.2 DIGITAL BSS MARKET: MAJOR SEGMENTS 51
FIGURE 13 SERVICES, REVENUE AND BILLING MANAGEMENT, AND BFSI SEGMENTS TO ACCOUNT FOR SIGNIFICANT SHARE IN 2023 51
4.3 DIGITAL BSS MARKET, BY OFFERING 52
FIGURE 14 SERVICES SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023 52
4.4 DIGITAL BSS MARKET, BY SOLUTION 52
FIGURE 15 REVENUE & BILLING MANAGEMENT SEGMENT TO LEAD MARKET IN 2023 52
4.5 DIGITAL BSS MARKET, BY VERTICAL 53
FIGURE 16 BFSI SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023 53
4.6 NORTH AMERICA: DIGITAL BSS MARKET, BY COUNTRY AND KEY VERTICAL 53
FIGURE 17 US AND BFSI SEGMENT TO ACCOUNT FOR SIGNIFICANT SHARE IN 2023 53
5 MARKET OVERVIEW AND INDUSTRY TRENDS 54
5.1 INTRODUCTION 54
5.2 MARKET DYNAMICS 54
FIGURE 18 DIGITAL BSS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 54
5.2.1 DRIVERS 55
5.2.1.1 Advent of tailored BSS solutions and commercial models 55
5.2.1.2 Need for reduced operational costs 55
5.2.1.3 Increase in online transactions and use of multiple mobile devices 55
5.2.2 RESTRAINTS 55
5.2.2.1 Expensive and time-consuming implementation of digital BSS solutions 55
5.2.3 OPPORTUNITIES 56
5.2.3.1 Growing emphasis on outcome and pull economies 56
5.2.3.2 Development and optimization of telecom operators’ businesses 56
5.2.4 CHALLENGES 56
5.2.4.1 Increasing complexities in network transactions and integration of digital BSS solutions with legacy systems 56
5.2.4.2 Lack of expertise in telecom companies 57
5.3 INDUSTRY TRENDS 57
5.3.1 CASE STUDY ANALYSIS 57
5.3.1.1 Case Study 1: MVNO adopted Optiva’s BSS Platform in SaaS model to improve customer satisfaction 57
5.3.1.2 Case Study 2: Optiva’s BSS Suite enabled rapid MVNO onboarding and enhanced customer experience for leading Mexican telecom provider 58
5.3.1.3 Case Study 3: Cerillion’s Convergent CRM & Billing Solution revolutionized BTC’s service offerings and customer experience 59
5.3.1.4 Case Study 4: Cerillion provided SWAN with solutions comprising various modules from its Enterprise BSS/OSS Suite 60
5.3.2 ECOSYSTEM ANALYSIS 61
FIGURE 19 ECOSYSTEM MAP 61
TABLE 3 ROLE OF PLAYERS IN MARKET ECOSYSTEM 61
5.3.2.1 Communication service providers 62
5.3.2.2 System integrators 62
5.3.2.3 Technology partners 62
5.3.2.4 Solution providers 62
5.3.3 VALUE CHAIN ANALYSIS 63
FIGURE 20 VALUE CHAIN ANALYSIS 63
5.3.4 REGULATORY LANDSCAPE 63
5.3.4.1 Regulatory bodies, government agencies, and other organizations 63
TABLE 4 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 63
TABLE 5 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 64
TABLE 6 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 64
TABLE 7 ROW: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 64
5.3.4.2 North America 65
5.3.4.2.1 US 65
5.3.4.2.2 Canada 65
5.3.4.3 Europe 65
5.3.4.3.1 UK 65
5.3.4.3.2 Germany 65
5.3.4.4 Asia Pacific 65
5.3.4.4.1 China 65
5.3.4.4.2 India 66
5.3.4.4.3 Japan 66
5.3.4.5 Middle East & Africa 66
5.3.4.5.1 UAE 66
5.3.4.5.2 South Africa 66
5.3.4.6 Latin America 66
5.3.4.6.1 Mexico 66
5.3.5 AVERAGE SELLING PRICE ANALYSIS 66
5.3.5.1 Average selling price analysis for key players 66
TABLE 8 AVERAGE SELLING PRICE ANALYSIS FOR KEY PLAYERS 66
5.3.5.2 Pricing models 67
5.3.6 PORTER’S FIVE FORCES ANALYSIS 67
TABLE 9 IMPACT OF PORTER’S FORCES ON DIGITAL BSS MARKET 67
5.3.6.1 Threat of new entrants 67
5.3.6.2 Threat of substitutes 67
5.3.6.3 Bargaining power of buyers 67
5.3.6.4 Bargaining power of suppliers 68
5.3.6.5 Intensity of competitive rivalry 68
5.3.7 TECHNOLOGY ANALYSIS 68
5.3.7.1 Cloud Computing 68
5.3.7.2 Artificial Intelligence 68
5.3.7.3 Machine Learning 68
5.3.7.4 Big Data Analytics 68
5.3.8 PATENT ANALYSIS 68
5.3.8.1 Methodology 68
5.3.8.2 Document types 69
TABLE 10 PATENTS FILED, 2021–2023 69
5.3.8.3 Innovation and patent applications 69
FIGURE 21 NUMBER OF PATENTS GRANTED ANNUALLY, 2021–2023 69
5.3.8.3.1 Top applicants 70
FIGURE 22 TOP TEN PATENT APPLICANTS WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2021–2023 70
5.3.9 TRENDS AND DISRUPTIONS IMPACTING BUYERS/CLIENTS 70
5.3.10 KEY STAKEHOLDERS AND BUYING CRITERIA 71
5.3.10.1 Key stakeholders in buying process 71
FIGURE 23 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 71
TABLE 11 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 71
5.3.10.2 Buying criteria 72
FIGURE 24 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 72
TABLE 12 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 72
5.3.11 KEY CONFERENCES & EVENTS 73
TABLE 13 KEY CONFERENCES & EVENTS, 2023–2024 73
6 DIGITAL BSS MARKET, BY OFFERING 74
6.1 INTRODUCTION 75
FIGURE 25 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 75
6.1.1 OFFERINGS: DIGITAL BSS MARKET DRIVERS 75
TABLE 14 DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 76
TABLE 15 DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 76
6.2 SOLUTIONS 76
TABLE 16 SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 77
TABLE 17 SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 77
TABLE 18 DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 77
TABLE 19 DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 78
FIGURE 26 PRODUCT MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 78
6.2.1 REVENUE & BILLING MANAGEMENT 78
6.2.1.1 Need for increased converged billing across various channels to drive demand 78
TABLE 20 REVENUE & BILLING MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 79
TABLE 21 REVENUE & BILLING MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 79
6.2.2 CUSTOMER MANAGEMENT 79
6.2.2.1 Demand for better customer experience management to spur growth 79
TABLE 22 CUSTOMER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 80
TABLE 23 CUSTOMER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 80
6.2.3 ORDER MANAGEMENT 80
6.2.3.1 Growing use of advanced analytics to simplify order management process to boost growth 80
TABLE 24 ORDER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 81
TABLE 25 ORDER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 81
6.2.4 PRODUCT MANAGEMENT 81
6.2.4.1 Need for optimizing product portfolio and life cycle management to boost demand 81
TABLE 26 PRODUCT MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 81
TABLE 27 PRODUCT MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 82
6.2.5 OTHER SOLUTIONS 82
TABLE 28 OTHER SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 82
TABLE 29 OTHER SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 82
6.3 SERVICES 83
FIGURE 27 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 83
TABLE 30 DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 83
TABLE 31 DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 83
TABLE 32 SERVICES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 84
TABLE 33 SERVICES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 84
6.3.1 PROFESSIONAL SERVICES 84
TABLE 34 PROFESSIONAL SERVICES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 84
TABLE 35 PROFESSIONAL SERVICES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 85
TABLE 36 DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 85
TABLE 37 DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 85
6.3.1.1 Consulting 85
6.3.1.1.1 BSS consultants to help in vendor evaluation and seamless integration with existing systems 85
TABLE 38 CONSULTING: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 86
TABLE 39 CONSULTING: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 86
6.3.1.2 Implementation 86
6.3.1.2.1 Need for effective BSS implementation services and solutions to drive market 86
TABLE 40 IMPLEMENTATION: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 87
TABLE 41 IMPLEMENTATION: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 87
6.3.1.3 License & Maintenance 87
6.3.1.3.1 Demand to ensure proper functioning and continuous support of BSS software to boost growth 87
TABLE 42 LICENSE & MAINTENANCE: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 88
TABLE 43 LICENSE & MAINTENANCE: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 88
6.3.1.4 Training & Education 88
6.3.1.4.1 Rising focus on ensuring successful adoption and effective utilization of digital BSS services to propel growth 88
TABLE 44 TRAINING & EDUCATION: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 88
TABLE 45 TRAINING & EDUCATION: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 89
6.3.2 MANAGED SERVICES 89
6.3.2.1 Demand for support and maintenance services by third-party service providers to boost market 89
TABLE 46 MANAGED SERVICES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 89
TABLE 47 MANAGED SERVICES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 89
7 DIGITAL BSS MARKET, BY VERTICAL 90
7.1 INTRODUCTION 91
FIGURE 28 HEALTHCARE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 91
7.1.1 VERTICALS: DIGITAL BSS MARKET DRIVERS 91
TABLE 48 DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 92
TABLE 49 DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 92
7.2 BFSI 92
7.2.1 AIM OF BUSINESSES TO ENHANCE OPERATIONAL EFFICIENCY AND UNLOCK REVENUE OPPORTUNITIES TO DRIVE ADOPTION OF DIGITAL BSS SOLUTIONS 92
TABLE 50 BFSI: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 93
TABLE 51 BFSI: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 93
7.3 IT & ITES 94
7.3.1 GROWING NEED TO STREAMLINE SERVICE DELIVERY PROCESSES AND AUTOMATE TASKS TO BOOST ADOPTION OF DIGITAL BSS SERVICES 94
TABLE 52 IT & ITES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 94
TABLE 53 IT & ITES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 94
7.4 TELECOM 95
7.4.1 NEED TO OFFER PERSONALIZED EXPERIENCE TO TELECOM CUSTOMERS TO ENCOURAGE MARKET GROWTH 95
TABLE 54 TELECOM: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 95
TABLE 55 TELECOM: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 95
7.5 RETAIL & ECOMMERCE 96
7.5.1 DEMAND FOR SEAMLESS SHOPPING SOLUTIONS FROM CUSTOMERS TO ENCOURAGE ADOPTION OF DIGITAL BSS SOLUTIONS 96
TABLE 56 RETAIL & ECOMMERCE: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 96
TABLE 57 RETAIL & ECOMMERCE: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 96
7.6 MEDIA & ENTERTAINMENT 97
7.6.1 FOCUS ON LEVERAGING EFFECTIVE CONTENT CONSUMPTION STRATEGIES TO DRIVE MARKET 97
TABLE 58 MEDIA & ENTERTAINMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 97
TABLE 59 MEDIA & ENTERTAINMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 97
7.7 MANUFACTURING 98
7.7.1 INCREASING DIGITALIZATION AND AUTOMATION IN MANUFACTURING SECTOR TO ENCOURAGE MARKET EXPANSION 98
TABLE 60 MANUFACTURING: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 98
TABLE 61 MANUFACTURING: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 98
7.8 ENERGY & UTILITIES 99
7.8.1 GROWING DEMAND FOR ENERGY MANAGEMENT AND SMART METERING SOLUTIONS TO SPUR GROWTH 99
TABLE 62 ENERGY & UTILITIES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 99
TABLE 63 ENERGY & UTILITIES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 100
7.9 HEALTHCARE 100
7.9.1 DIGITALIZATION IN PATIENT CARE AND AUTOMATION IN MANUAL HEALTHCARE OPERATIONAL PROCESSES TO BOOST GROWTH 100
TABLE 64 HEALTHCARE: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 101
TABLE 65 HEALTHCARE: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 101
7.10 OTHER VERTICALS 101
TABLE 66 OTHER VERTICALS: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 102
TABLE 67 OTHER VERTICALS: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 102
8 DIGITAL BSS MARKET, BY REGION 103
8.1 INTRODUCTION 104
TABLE 68 DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 104
TABLE 69 DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 104
8.2 NORTH AMERICA 104
8.2.1 NORTH AMERICA: DIGITAL BSS MARKET DRIVERS 105
8.2.2 NORTH AMERICA: RECESSION IMPACT 105
FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT 105
TABLE 70 NORTH AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 106
TABLE 71 NORTH AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 106
TABLE 72 NORTH AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 106
TABLE 73 NORTH AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 106
TABLE 74 NORTH AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 106
TABLE 75 NORTH AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 107
TABLE 76 NORTH AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 107
TABLE 77 NORTH AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 107
TABLE 78 NORTH AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 108
TABLE 79 NORTH AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 108
TABLE 80 NORTH AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 108
TABLE 81 NORTH AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 109
8.2.3 US 109
8.2.3.1 Adoption of cloud-native and cloud-ready solutions in telecom industry to drive growth 109
TABLE 82 US: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 109
TABLE 83 US: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 109
TABLE 84 US: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 109
TABLE 85 US: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 110
TABLE 86 US: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 110
TABLE 87 US: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 110
TABLE 88 US: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 110
TABLE 89 US: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 111
TABLE 90 US: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 111
TABLE 91 US: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 111
8.2.4 CANADA 112
8.2.4.1 Increasing number of mergers and acquisitions in country’s telecom sector to drive adoption of OSS/BSS solutions 112
TABLE 92 CANADA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 112
TABLE 93 CANADA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 112
TABLE 94 CANADA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 112
TABLE 95 CANADA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 112
TABLE 96 CANADA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 113
TABLE 97 CANADA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 113
TABLE 98 CANADA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 113
TABLE 99 CANADA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 114
TABLE 100 CANADA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 114
TABLE 101 CANADA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 114
8.3 EUROPE 115
8.3.1 EUROPE: DIGITAL BSS MARKET DRIVERS 115
8.3.2 EUROPE: RECESSION IMPACT 115
TABLE 102 EUROPE: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 115
TABLE 103 EUROPE: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 115
TABLE 104 EUROPE: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 116
TABLE 105 EUROPE: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 116
TABLE 106 EUROPE: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 116
TABLE 107 EUROPE: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 116
TABLE 108 EUROPE: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 117
TABLE 109 EUROPE: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 117
TABLE 110 EUROPE: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 117
TABLE 111 EUROPE: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 118
TABLE 112 EUROPE: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 118
TABLE 113 EUROPE: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 118
8.3.3 UK 119
8.3.3.1 Need to transform and modernize telecom operations to drive growth 119
TABLE 114 UK: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 119
TABLE 115 UK: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 119
TABLE 116 UK: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 119
TABLE 117 UK: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 119
TABLE 118 UK: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 120
TABLE 119 UK: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 120
TABLE 120 UK: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 120
TABLE 121 UK: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 120
TABLE 122 UK: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 121
TABLE 123 UK: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 121
8.3.4 GERMANY 121
8.3.4.1 Adoption of cloud computing services to boost market 121
8.3.5 FRANCE 122
8.3.5.1 Presence of major players providing digital BSS solutions to propel growth 122
8.3.6 SPAIN 122
8.3.6.1 Demand for personalized customer experience to drive market expansion 122
8.3.7 ITALY 122
8.3.7.1 Emergence of advanced technologies to encourage adoption of BSS solutions and services 122
8.3.8 REST OF EUROPE 122
8.4 ASIA PACIFIC 123
8.4.1 ASIA PACIFIC: DIGITAL BSS MARKET DRIVERS 123
8.4.2 ASIA PACIFIC: RECESSION IMPACT 123
FIGURE 30 ASIA PACIFIC: MARKET SNAPSHOT 124
TABLE 124 ASIA PACIFIC: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 124
TABLE 125 ASIA PACIFIC: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 125
TABLE 126 ASIA PACIFIC: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 125
TABLE 127 ASIA PACIFIC: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 125
TABLE 128 ASIA PACIFIC: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 125
TABLE 129 ASIA PACIFIC: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 126
TABLE 130 ASIA PACIFIC: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 126
TABLE 131 ASIA PACIFIC: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 126
TABLE 132 ASIA PACIFIC: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 127
TABLE 133 ASIA PACIFIC: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 127
TABLE 134 ASIA PACIFIC: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 127
TABLE 135 ASIA PACIFIC: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 128
8.4.3 CHINA 128
8.4.3.1 Increasing trend of technological adoption to boost market 128
TABLE 136 CHINA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 128
TABLE 137 CHINA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 128
TABLE 138 CHINA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 128
TABLE 139 CHINA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 129
TABLE 140 CHINA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 129
TABLE 141 CHINA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 129
TABLE 142 CHINA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 129
TABLE 143 CHINA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 130
TABLE 144 CHINA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 130
TABLE 145 CHINA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 130
8.4.4 INDIA 131
8.4.4.1 Advancements in 5G and IoT technologies to drive opportunities for digital BSS market 131
8.4.5 JAPAN 131
8.4.5.1 Presence of highly efficient and competitive digital BSS players across sectors to propel growth 131
8.4.6 AUSTRALIA & NEW ZEALAND 131
8.4.6.1 Use of advanced IoT technologies to drive digital BSS market 131
8.4.7 SOUTH KOREA 132
8.4.7.1 Increasing popularity of mobile devices and growth of e-commerce to spur growth 132
8.4.8 REST OF ASIA PACIFIC 132
8.5 MIDDLE EAST & AFRICA 132
8.5.1 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET DRIVERS 132
8.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 132
TABLE 146 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 133
TABLE 147 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 133
TABLE 148 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 133
TABLE 149 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 133
TABLE 150 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 134
TABLE 151 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 134
TABLE 152 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 134
TABLE 153 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 135
TABLE 154 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 135
TABLE 155 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 135
TABLE 156 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION) 136
TABLE 157 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION) 136
8.5.3 MIDDLE EAST 136
8.5.3.1 Business expansions to increase adoption of digital BSS solutions 136
TABLE 158 MIDDLE EAST: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 136
TABLE 159 MIDDLE EAST: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 136
TABLE 160 MIDDLE EAST: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 137
TABLE 161 MIDDLE EAST: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 137
TABLE 162 MIDDLE EAST: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 137
TABLE 163 MIDDLE EAST: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 137
TABLE 164 MIDDLE EAST: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 138
TABLE 165 MIDDLE EAST: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 138
TABLE 166 MIDDLE EAST: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 138
TABLE 167 MIDDLE EAST: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 139
8.5.4 AFRICA 139
8.5.4.1 Convergence of telecom and IT industries to drive growth 139
8.6 LATIN AMERICA 139
8.6.1 LATIN AMERICA: DIGITAL BSS MARKET DRIVERS 139
8.6.2 LATIN AMERICA: RECESSION IMPACT 140
TABLE 168 LATIN AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 140
TABLE 169 LATIN AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 140
TABLE 170 LATIN AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 140
TABLE 171 LATIN AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 140
TABLE 172 LATIN AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 141
TABLE 173 LATIN AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 141
TABLE 174 LATIN AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 141
TABLE 175 LATIN AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 142
TABLE 176 LATIN AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 142
TABLE 177 LATIN AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 142
TABLE 178 LATIN AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 143
TABLE 179 LATIN AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 143
8.6.3 BRAZIL 143
8.6.3.1 Rapid implementation of various projects and initiatives to boost adoption of digital BSS solutions 143
TABLE 180 BRAZIL: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION) 143
TABLE 181 BRAZIL: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION) 143
TABLE 182 BRAZIL: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION) 144
TABLE 183 BRAZIL: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION) 144
TABLE 184 BRAZIL: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION) 144
TABLE 185 BRAZIL: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 144
TABLE 186 BRAZIL: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION) 145
TABLE 187 BRAZIL: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 145
TABLE 188 BRAZIL: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 145
TABLE 189 BRAZIL: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 146
8.6.4 MEXICO 146
8.6.4.1 Steady growth of industries and economy to drive market expansion 146
8.6.5 REST OF LATIN AMERICA 146
9 COMPETITIVE LANDSCAPE 147
9.1 INTRODUCTION 147
9.2 STRATEGIES ADOPTED BY KEY PLAYERS 147
TABLE 190 OVERVIEW OF STRATEGIES ADOPTED BY KEY PLAYERS 147
9.3 HISTORICAL REVENUE ANALYSIS FOR KEY PLAYERS 148
FIGURE 31 HISTORICAL REVENUE ANALYSIS FOR KEY PLAYERS, 2020–2022 (USD MILLION) 148
9.4 MARKET SHARE ANALYSIS FOR KEY PLAYERS 148
TABLE 191 DIGITAL BSS MARKET: INTENSITY OF COMPETITIVE RIVALRY 148
9.5 COMPETITIVE BENCHMARKING 149
TABLE 192 COMPETITIVE BENCHMARKING OF STARTUPS/SMES 149
TABLE 193 COMPETITIVE BENCHMARKING OF KEY PLAYERS 149
9.6 COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023 151
FIGURE 32 COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE 151
9.6.1 STARS 151
9.6.2 EMERGING LEADERS 151
9.6.3 PERVASIVE PLAYERS 151
9.6.4 PARTICIPANTS 152
FIGURE 33 COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023 152
9.7 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023 153
FIGURE 34 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE 153
9.7.1 PROGRESSIVE COMPANIES 153
9.7.2 RESPONSIVE COMPANIES 153
9.7.3 DYNAMIC COMPANIES 153
9.7.4 STARTING BLOCKS 154
FIGURE 35 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023 154
9.8 COMPETITIVE SCENARIO 155
9.8.1 PRODUCT LAUNCHES 155
TABLE 194 PRODUCT LAUNCHES, 2023 155
9.8.2 DEALS 155
TABLE 195 DEALS, 2021–2023 155
10 COMPANY PROFILES 157
10.1 MAJOR PLAYERS 157
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices, and Weaknesses and competitive threats)*
10.1.1 AMDOCS 157
TABLE 196 AMDOCS: BUSINESS OVERVIEW 157
FIGURE 36 AMDOCS: COMPANY SNAPSHOT 158
TABLE 197 AMDOCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 158
TABLE 198 AMDOCS: DEALS 159
10.1.2 HUAWEI 160
TABLE 199 HUAWEI: BUSINESS OVERVIEW 160
FIGURE 37 HUAWEI: COMPANY SNAPSHOT 161
TABLE 200 HUAWEI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 161
TABLE 201 HUAWEI: DEALS 162
10.1.3 ERICSSON 163
TABLE 202 ERICSSON: BUSINESS OVERVIEW 163
FIGURE 38 ERICSSON: COMPANY SNAPSHOT 164
TABLE 203 ERICSSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED 164
TABLE 204 ERICSSON: DEALS 165
10.1.4 CSG INTERNATIONAL 166
TABLE 205 CSG INTERNATIONAL: BUSINESS OVERVIEW 166
FIGURE 39 CSG INTERNATIONAL: COMPANY SNAPSHOT 167
TABLE 206 CSG INTERNATIONAL: PRODUCTS/SOLUTIONS/SERVICES OFFERED 167
TABLE 207 CSG INTERNATIONAL: DEALS 168
10.1.5 NETCRACKER 169
TABLE 208 NETCRACKER: BUSINESS OVERVIEW 169
TABLE 209 NETCRACKER: PRODUCTS/SOLUTIONS/SERVICES OFFERED 169
TABLE 210 NETCRACKER: PRODUCT LAUNCHES 169
TABLE 211 NETCRACKER: DEALS 170
10.1.6 ORACLE 171
TABLE 212 ORACLE: BUSINESS OVERVIEW 171
FIGURE 40 ORACLE: COMPANY SNAPSHOT 172
TABLE 213 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 172
TABLE 214 ORACLE: DEALS 173
10.1.7 CAPGEMINI 174
TABLE 215 CAPGEMINI: BUSINESS OVERVIEW 174
FIGURE 41 CAPGEMINI: COMPANY SNAPSHOT 175
TABLE 216 CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 175
TABLE 217 CAPGEMINI: DEALS 175
10.1.8 NOKIA 176
TABLE 218 NOKIA: BUSINESS OVERVIEW 176
FIGURE 42 NOKIA: COMPANY SNAPSHOT 177
TABLE 219 NOKIA: PRODUCTS/SOLUTIONS/SERVICES OFFERED 177
TABLE 220 NOKIA: DEALS 178
10.1.9 ZTE 179
TABLE 221 ZTE: BUSINESS OVERVIEW 179
FIGURE 43 ZTE: COMPANY SNAPSHOT 180
TABLE 222 ZTE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 180
TABLE 223 ZTE: DEALS 180
10.1.10 INFOSYS 181
TABLE 224 INFOSYS: BUSINESS OVERVIEW 181
FIGURE 44 INFOSYS: COMPANY SNAPSHOT 182
TABLE 225 INFOSYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 182
TABLE 226 INFOSYS: DEALS 183
10.1.11 TCS 184
TABLE 227 TCS: BUSINESS OVERVIEW 184
FIGURE 45 TCS: COMPANY SNAPSHOT 185
TABLE 228 TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 185
TABLE 229 TCS: DEALS 186
10.1.12 IBM 187
TABLE 230 IBM: BUSINESS OVERVIEW 187
FIGURE 46 IBM: COMPANY SNAPSHOT 188
TABLE 231 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 188
TABLE 232 IBM: DEALS 188
10.1.13 ACCENTURE 189
TABLE 233 ACCENTURE: BUSINESS OVERVIEW 189
FIGURE 47 ACCENTURE: COMPANY SNAPSHOT 190
TABLE 234 ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 190
TABLE 235 ACCENTURE: DEALS 190
10.1.14 HANSEN TECHNOLOGIES 191
10.1.15 STERLITE TECHNOLOGIES 191
10.1.16 COMARCH 192
10.1.17 BEARINGPOINT 192
10.1.18 MAHINDRA COMVIVA 193
10.1.19 SIGMA SOFTWARE 193
10.2 STARTUPS/SMES 194
10.2.1 OPTIVA 194
10.2.2 CERILLION TECHNOLOGIES 194
10.2.3 QVANTEL 195
10.2.4 MIND CTI 195
10.2.5 MATRIXX SOFTWARE 196
10.2.6 MAGIC SOFTWARE GROUP 196
10.2.7 AVEMA CORPORATION 197
10.2.8 MYCOM OSI 198
10.2.9 SUNTECH SA 198
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
11 ADJACENT/RELATED MARKETS 199
11.1 INTRODUCTION 199
11.2 CLOUD OSS BSS MARKET 199
11.2.1 MARKET DEFINITION 199
11.2.2 MARKET OVERVIEW 199
11.2.3 CLOUD OSS BSS MARKET, BY COMPONENT 199
TABLE 236 CLOUD OSS BSS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 200
TABLE 237 CLOUD OSS BSS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 200
11.2.4 CLOUD OSS BSS MARKET, BY SOLUTION 200
TABLE 238 CLOUD OSS BSS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 200
TABLE 239 CLOUD OSS BSS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 200
TABLE 240 CLOUD OSS MARKET, BY TYPE, 2017–2021 (USD MILLION) 201
TABLE 241 CLOUD OSS MARKET, BY TYPE, 2022–2027 (USD MILLION) 201
TABLE 242 CLOUD BSS MARKET, BY TYPE, 2017–2021 (USD MILLION) 201
TABLE 243 CLOUD BSS MARKET, BY TYPE, 2022–2027 (USD MILLION) 202
11.2.5 CLOUD OSS BSS MARKET, BY SERVICE 202
TABLE 244 CLOUD OSS BSS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 202
TABLE 245 CLOUD OSS BSS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 202
TABLE 246 PROFESSIONAL SERVICES: CLOUD OSS BSS MARKET, BY TYPE, 2017–2021 (USD MILLION) 203
TABLE 247 PROFESSIONAL SERVICES: CLOUD OSS BSS MARKET, BY TYPE, 2022–2027 (USD MILLION) 203
11.2.6 CLOUD OSS BSS MARKET, BY CLOUD TYPE 203
TABLE 248 CLOUD OSS BSS MARKET, BY CLOUD TYPE, 2017–2021 (USD MILLION) 203
TABLE 249 CLOUD OSS BSS MARKET, BY CLOUD TYPE, 2022–2027 (USD MILLION) 204
11.2.7 CLOUD OSS BSS MARKET, BY OPERATOR TYPE 204
TABLE 250 CLOUD OSS BSS MARKET, BY OPERATOR TYPE, 2017–2021 (USD MILLION) 204
TABLE 251 CLOUD OSS BSS MARKET, BY OPERATOR TYPE, 2022–2027 (USD MILLION) 204
11.2.8 CLOUD OSS BSS MARKET, BY REGION 204
TABLE 252 CLOUD OSS BSS MARKET, BY REGION, 2017–2021 (USD MILLION) 205
TABLE 253 CLOUD OSS BSS MARKET, BY REGION, 2022–2027 (USD MILLION) 205
11.3 SUBSCRIPTION & BILLING MANAGEMENT MARKET 205
11.3.1 MARKET DEFINITION 205
11.3.2 MARKET OVERVIEW 205
11.3.3 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY COMPONENT 206
TABLE 254 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION) 206
TABLE 255 SERVICES: SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY TYPE, 2018–2025 (USD MILLION) 206
11.3.4 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY DEPLOYMENT TYPE 206
TABLE 256 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 207
TABLE 257 CLOUD: SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION) 207
TABLE 258 ON-PREMISES: SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION) 207
11.3.5 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY VERTICAL 208
TABLE 259 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY VERTICAL, 2018–2025 (USD MILLION) 208
11.3.6 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY REGION 208
TABLE 260 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY REGION, 2018–2025 (USD MILLION) 209
12 APPENDIX 210
12.1 DISCUSSION GUIDE 210
12.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 213
12.3 CUSTOMIZATION OPTIONS 215
12.4 RELATED REPORTS 215
12.5 AUTHOR DETAILS 216
