조사회사 : MarketsandMarkets (마켓츠앤마켓츠) 출판년월 : 2023년10월
Frontline Workers Training Market – Global Forecast to 2028
일선 직원 교육 시장 : 제공 내용 [솔루션(LMS, 마이크로 러닝 기반 플랫폼), 서비스], 학습 모드(온라인/E 러닝, 오프라인, 블렌디드 러닝), 용도, 스킬셋 유형, 업종, 지역별 – 2028년까지의 세계 예측
Frontline Workers Training Market by Offering (Solutions (LMS, Microlearning-based Platform), Services), Mode of Learning (Online/E-learning, Offline, Blended Learning), Application, Skillset Type, Vertical and Region – Global Forecast to 2028
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Report Overview
The global market for frontline workers training market is projected to grow from USD 21.9 billion in 2023 to USD 46.7 billion by 2028, at a CAGR of 16.4% during the forecast period. Frontline workers are essential to organizations, yet it encounter limited learning opportunities. Utilizing a learning management system (LMS) provides convenient training delivery. Implementing microlearning in bite-sized formats accommodates their busy schedules. On-the-job learning, through mentorship and shadowing experienced employees, proves valuable. Encouraging peer-to-peer learning via mentorship programs and online forums fosters knowledge exchange. Providing access to various training resources, such as online courses and libraries, empowers these frontline workers to enhance their skills and development, ensuring they remain effective in their roles.
“The Healthcare & Life Sciences vertical is projected to be the largest market during the forecast period.”
The frontline workers training market in healthcare and life sciences is experiencing significant growth due to the critical roles played by healthcare professionals in patient care and safety. This sector demands rigorous training to ensure that frontline workers, such as nurses, doctors, and laboratory staff, possess the latest medical knowledge, adhere to safety protocols, and provide high-quality patient care. The market offers a range of training programs, including e-learning, hands-on simulations, and workshops, to equip these workers with the necessary skills and knowledge, thereby enhancing the quality of healthcare services and overall patient outcomes.
“Among applications, Content Management is projected to be the largest market during the forecast period.”
Content management plays a pivotal role in the frontline workers training market by providing a structured and efficient way to create, organize, and deliver training materials. It allows trainers to curate and update content, ensuring that frontline workers have access to up-to-date information. This application enables the centralization of training resources, including documents, videos, and interactive modules, making it accessible for on-demand learning. As a result, content management enhances the quality and consistency of training programs for healthcare, emergency services, and customer-facing industries, improving frontline worker competency and preparedness.
“Among skillset type, the customer focus & relationship building is anticipated to hold the highest CAGR during the forecast period.”
Customer focus & relationship building is a critical skill sets within the frontline workers training market. Training programs emphasize the development of these skills to ensure that employees in customer-facing roles, such as retail, hospitality, and service industries, provide exceptional service. Frontline workers learn to understand customer needs, effectively communicate, and build rapport. This skill not only enhances customer satisfaction but also fosters long-term relationships, loyalty, and a positive brand image, contributing to the overall success of businesses in the competitive marketplace.
“North America to account for the largest market size during the forecast period.”
The frontline workers training market in North America plays a pivotal role in elevating workforce preparedness and safety across various industries. It ensures that healthcare professionals, first responders, customer service representatives, and others to receive essential training to excel in their roles. By equipping them with job-specific skills, safety protocols, and communication techniques, this market enhances their ability to handle dynamic challenges such as public health crises, natural disasters, and evolving customer demands. As a result, it contributes significantly to the region’s resilience, public safety, and overall economic stability.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the frontline workers training market.
By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
By Designation: C-Level Executives: 35%, Directors: 25%, and Others: 40%
By Region: North America: 40%, Europe: 20%, APAC: 30%, MEA: 5%, Latin America: 5%
Major vendors offering frontline workers training solutions and services across the globe PTC (US), D2L (Canada), Microsoft (US), Google (US), Adobe (US), Beekeeper (Switzerland), Axonify (Canada), iTacit (Canada), Frontline Data Solutions (US), Intertek Alchemy (US), Blackboard (US), Rallyware (US), SAP Litmos (US), Oracle (US), Cornerstone (US), BizLibrary (US), CrossKnowledge (France), Orion Labs (US), Skyllful (US), Enabley (Israel), Epignosis (US), Skedulo (US), isEazy (Spain), Taqtile (US), Northpass (US), Plutomen (India), EdApp (Australia), Frontline Training Solutions (US), Disprz (US), Ottolearn (Canada), Opus Training (US), eduMe (UK), YOOBIC (UK), Bites (Israel), MobieTrain (Belgium), Maximl (India), Flip (Germany), and Anthill (US).
Research Coverage
The market study covers frontline workers training Market across segments. It aims at estimating the market size and the growth potential across different segments, such as offering, mode of learning, application, skillset type, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall market for frontline workers training market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
• Analysis of key drivers (increasing demand for LMS to effectively manage learning content, rising demand for BYOD among enterprises, growing need for skill-based and objective-driven training to boost frontline performance, need to integrate interactive and personalized training environments, rising adoption of digital transformation across various sector), restraints (lack of performance monitoring and measuring RoI, reluctance of enterprises to transform existing training content into microcontent, issues related with accessing critical training resources), opportunities (increasing demand for virtual training due to pandemic, growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience, rising demand for personalized training), and challenges (need for multi-language support, shortage of skilled workforce to articulate business operations, dearth of impetus and communication among frontline workers, rising security concerns) influencing the growth of the frontline workers training market
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the frontline workers training market.
• Market Development: Comprehensive information about lucrative markets – the report analyses the Frontline Workers Training market across varied regions.
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in Frontline Workers Training market strategies; the report also helps stakeholders understand the pulse of the Frontline Workers Training market and provides them with information on key market drivers, restraints, challenges, and opportunities.
• Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players such as Siemens AG globe PTC (US), D2L (Canada), Microsoft (US), Google (US), Adobe (US), and others in the frontline workers training market.
Table of Contents
1 INTRODUCTION 52
1.1 STUDY OBJECTIVES 52
1.2 MARKET DEFINITION 52
1.2.1 INCLUSIONS & EXCLUSIONS 53
1.3 MARKET SCOPE 54
1.3.1 MARKET SEGMENTATION 54
1.3.2 REGIONS COVERED 55
1.3.3 YEARS CONSIDERED 55
1.4 CURRENCY CONSIDERED 56
TABLE 1 USD EXCHANGE RATE, 2020–2022 56
1.5 STAKEHOLDERS 56
1.6 SUMMARY OF CHANGES 56
1.6.1 IMPACT OF RECESSION 57
2 RESEARCH METHODOLOGY 58
2.1 RESEARCH DATA 58
FIGURE 1 FRONTLINE WORKERS TRAINING MARKET: RESEARCH DESIGN 59
2.1.1 SECONDARY DATA 60
2.1.2 PRIMARY DATA 60
2.1.2.1 Primary interviews 60
2.1.2.2 Breakup of primary profiles 61
2.1.2.3 Key industry insights 61
2.2 MARKET BREAKUP AND DATA TRIANGULATION 62
FIGURE 2 DATA TRIANGULATION 62
2.3 MARKET SIZE ESTIMATION 63
FIGURE 3 FRONTLINE WORKERS TRAINING MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 63
2.3.1 TOP-DOWN APPROACH 63
2.3.2 BOTTOM-UP APPROACH 64
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES OF FRONTLINE WORKERS TRAINING MARKET 64
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SERVICES OF FRONTLINE WORKERS TRAINING MARKET 65
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SERVICES OF FRONTLINE WORKERS TRAINING MARKET 66
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF FRONTLINE WORKERS TRAINING THROUGH OVERALL FRONTLINE WORKERS TRAINING SPENDING 66
2.4 MARKET FORECAST 67
TABLE 2 FACTOR ANALYSIS 67
2.5 ASSUMPTIONS 68
2.6 LIMITATIONS 69
2.7 IMPLICATION OF RECESSION ON GLOBAL FRONTLINE WORKERS TRAINING MARKET 70
3 EXECUTIVE SUMMARY 71
TABLE 3 GLOBAL FRONTLINE WORKERS TRAINING MARKET AND GROWTH RATE, 2018–2022 (USD MILLION, Y-O-Y%) 72
TABLE 4 GLOBAL FRONTLINE WORKERS TRAINING MARKET AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y%) 72
FIGURE 8 SOLUTIONS SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET IN 2023 72
FIGURE 9 LEARNING MANAGEMENT SYSTEM ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023 73
FIGURE 10 CLOUD ESTIMATED TO ACCOUNT FOR LARGER MARKET IN 2023 73
FIGURE 11 PROFESSIONAL SERVICES SEGMENT ESTIMATED TO ACCOUNT FOR LARGER MARKET IN 2023 73
FIGURE 12 ONLINE/E-LEARNING ESTIMATED TO HOLD LARGEST MARKET IN 2023 74
FIGURE 13 CONTENT MANAGEMENT SEGMENT ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023 74
FIGURE 14 CUSTOMER FOCUS & RELATIONSHIP BUILDING ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023 75
FIGURE 15 BFSI SEGMENT ESTIMATED TO ACCOUNT FOR LARGEST MARKET IN 2023 75
FIGURE 16 NORTH AMERICA ESTIMATED TO ACCOUNT FOR LARGEST SHARE IN 2023 76
4 PREMIUM INSIGHTS 77
4.1 ATTRACTIVE OPPORTUNITIES FOR VENDORS IN FRONTLINE WORKERS TRAINING MARKET 77
FIGURE 17 RISING NEED FOR VIRTUAL TRAINING AND GROWING ADOPTION OF DISRUPTIVE TECHNOLOGIES TO DRIVE MARKET GROWTH 77
4.2 OVERVIEW OF RECESSION IN GLOBAL FRONTLINE WORKERS TRAINING MARKET 77
FIGURE 18 FRONTLINE WORKERS TRAINING MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023 77
4.3 FRONTLINE WORKERS TRAINING MARKET, BY KEY APPLICATION, 2023–2028 78
FIGURE 19 CONTENT MANAGEMENT SEGMENT ESTIMATED TO ACCOUNT FOR LARGEST MARKET 78
4.4 FRONTLINE WORKERS TRAINING MARKET: APPLICATIONS AND KEY VERTICALS, 2023 78
FIGURE 20 CONTENT MANAGEMENT AND BFSI SEGMENTS ESTIMATED TO ACCOUNT FOR SIGNIFICANT MARKET SHARES 78
4.5 FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023 79
FIGURE 21 NORTH AMERICA TO DOMINATE FRONTLINE WORKERS TRAINING MARKET IN 2023 79
5 MARKET OVERVIEW AND INDUSTRY TRENDS 80
5.1 INTRODUCTION 80
5.2 MARKET DYNAMICS 80
FIGURE 22 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FRONTLINE WORKERS TRAINING MARKET 80
5.2.1 DRIVERS 81
5.2.1.1 Increasing demand for LMS to effectively manage learning content 81
5.2.1.2 Rising demand for BYOD among enterprises 81
5.2.1.3 Growing need for skill-based and objective-driven training to boost frontline performance 82
5.2.1.4 Need to integrate interactive and personalized training environments 82
5.2.1.5 Rising adoption of digital transformation across sectors 82
5.2.2 RESTRAINTS 83
5.2.2.1 Lack of performance monitoring and measuring RoI 83
5.2.2.2 Reluctance of enterprises to transform existing training content into microcontent 83
5.2.2.3 Issues related to accessing critical training resources 83
5.2.3 OPPORTUNITIES 83
5.2.3.1 Increasing demand for virtual training due to pandemic 83
5.2.3.2 Growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience 84
5.2.3.3 Rising demand for personalized training 84
5.2.4 CHALLENGES 84
5.2.4.1 Need for multi-language support 84
5.2.4.2 Shortage of skilled workforce to articulate business operations 85
5.2.4.3 Dearth of impetus and communication among frontline workers 85
5.2.4.4 Rising security concerns 85
5.3 BRIEF HISTORY OF FRONTLINE WORKERS TRAINING MARKET 85
FIGURE 23 MILESTONES IN FRONTLINE WORKERS TRAINING MARKET 86
5.4 FRONTLINE WORKERS TRAINING MARKET ECOSYSTEM 87
FIGURE 24 FRONTLINE WORKERS TRAINING MARKET ECOSYSTEM 87
TABLE 5 FRONTLINE WORKERS TRAINING MARKET: SOLUTION PROVIDERS 88
TABLE 6 FRONTLINE WORKERS TRAINING MARKET: SERVICE PROVIDERS 89
TABLE 7 FRONTLINE WORKERS TRAINING MARKET: CLOUD PROVIDERS 89
TABLE 8 FRONTLINE WORKERS TRAINING MARKET: END USERS 90
TABLE 9 FRONTLINE WORKERS TRAINING MARKET: REGULATORY BODIES 90
5.5 CASE STUDY ANALYSIS 91
5.5.1 BFSI 91
5.5.1.1 Case study: Enabled continuous learning for Oman Arab Bank’s knowledge workers 91
5.5.1.2 Case study: AI-powered learning hub for Yoma Bank’s entire workforce 91
5.5.2 EDUCATION 92
5.5.2.1 Case study: Enabley supported Dan.IT to reduce its instructor-led face-to-face training time 92
5.5.3 FOOD & BEVERAGES 92
5.5.3.1 Case study: Bonduelle Group achieved 50% reduction in incidents that require medical aid 92
5.5.3.2 Case study: Intertek Alchemy helped TruFoodMfg to reduce injuries and increase savings 93
5.5.3.3 Case study: Keurig Dr Pepper chose Alchemy’s training, reinforcement, and audit-readiness solutions to improve operations 93
5.5.3.4 Case study: Deliveroo implemented Talent LMS solution to decrease sign-up time and help people get better training 94
5.5.4 HEALTHCARE & LIFE SCIENCES 94
5.5.4.1 Case study: Beekeeper helped DRK Säckingen’s with interdepartmental communication requirements 94
5.5.5 RETAIL & ECOMMERCE 95
5.5.5.1 Case study: Personalized learning experience platform for Bhima Jewels’ entire workforce 95
5.5.6 MANUFACTURING 95
5.5.6.1 Case study: Customized skilled solutions for Mahindra Dealership’s extended workforce 95
5.5.7 TRAVEL & HOSPITALITY 96
5.5.7.1 Case study: Orion Labs provided Marriott Buckhead Atlanta with standardized solution with significant improvements in audio quality and usable range 96
5.5.8 ENERGY & UTILITIES 96
5.5.8.1 Case study: Disprz created continuous learning culture with mobile-led training for Indian Oil Corporation Limited 96
5.6 SUPPLY CHAIN ANALYSIS 97
FIGURE 25 FRONTLINE WORKERS TRAINING MARKET: SUPPLY CHAIN ANALYSIS 97
5.7 TECHNOLOGY ANALYSIS 98
5.7.1 KEY TECHNOLOGIES 98
5.7.1.1 AI 98
5.7.1.2 Cloud Computing 99
5.7.1.3 Internet of Things 99
5.7.1.4 Big Data & Analytics 99
5.7.2 COMPLEMENTARY TECHNOLOGIES 100
5.7.2.1 AR 100
5.7.2.2 VR 100
5.7.3 ADJACENT TECHNOLOGIES 100
5.7.3.1 Blockchain 100
5.7.3.2 Digital Twins 101
5.7.3.3 Robotic Process Automation 101
5.8 PORTER’S FIVE FORCES ANALYSIS 101
TABLE 10 IMPACT OF EACH FORCE ON FRONTLINE WORKERS TRAINING MARKET 101
FIGURE 26 PORTER’S FIVE FORCES ANALYSIS 102
5.8.1 THREAT OF NEW ENTRANTS 102
5.8.2 THREAT OF SUBSTITUTES 103
5.8.3 BARGAINING POWER OF SUPPLIERS 103
5.8.4 BARGAINING POWER OF BUYERS 103
5.8.5 INTENSITY OF COMPETITIVE RIVALRY 103
5.9 PRICING MODEL ANALYSIS 104
5.9.1 INDICATIVE PRICING ANALYSIS, BY SOLUTION 104
TABLE 11 PRICING ANALYSIS 104
5.9.2 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY APPLICATION 105
TABLE 12 AVERAGE SELLING PRICE ANALYSIS OF FRONTLINE WORKERS TRAINING PROVIDERS, BY APPLICATION 106
5.10 PATENT ANALYSIS 106
5.10.1 METHODOLOGY 106
5.10.2 DOCUMENT TYPE 106
TABLE 13 PATENTS FILED, 2013–2023 106
5.10.3 INNOVATION AND PATENT APPLICATIONS 106
FIGURE 27 TOTAL NUMBER OF PATENTS GRANTED, 2013–2023 107
5.10.3.1 Top applicants 107
FIGURE 28 TOP COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2013–2023 107
FIGURE 29 REGIONAL ANALYSIS OF PATENTS GRANTED, 2013–2023 108
TABLE 14 TOP 20 PATENT OWNERS, 2013–2023 108
TABLE 15 LIST OF PATENTS IN FRONTLINE WORKERS TRAINING MARKET, 2021–2023 109
5.11 KEY CONFERENCES & EVENTS, 2023–2024 110
TABLE 16 DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024 110
5.12 TARIFF AND REGULATORY LANDSCAPE 111
5.12.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 111
TABLE 17 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 111
TABLE 18 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 112
TABLE 19 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 113
TABLE 20 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 114
TABLE 21 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 114
5.12.2 NORTH AMERICA 115
5.12.2.1 US 115
5.12.2.1.1 California Consumer Privacy Act (CCPA) 115
5.12.2.1.2 Health Insurance Portability and Accountability Act (HIPAA) 115
5.12.2.2 Canada 115
5.12.2.2.1 Public Safety Canada Regulation 115
5.12.3 EUROPE 115
5.12.3.1 General Data Protection Regulation (GDPR) 115
5.12.4 ASIA PACIFIC 116
5.12.4.1 South Korea 116
5.12.4.1.1 Personal Information Protection Act (PIPA) 116
5.12.4.2 China 116
5.12.4.3 India 116
5.12.5 MIDDLE EAST & AFRICA 116
5.12.5.1 UAE 116
5.12.5.2 KSA 116
5.12.6 LATIN AMERICA 116
5.12.6.1 Mexico 116
5.13 KEY STAKEHOLDERS AND BUYING CRITERIA 117
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 117
FIGURE 30 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS 117
TABLE 22 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS (%) 117
5.13.2 BUYING CRITERIA 118
FIGURE 31 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 118
TABLE 23 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 118
5.14 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS IN FRONTLINE WORKERS TRAINING MARKET 119
FIGURE 32 FRONTLINE WORKERS TRAINING MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 119
5.15 TECHNOLOGY ROADMAP OF FRONTLINE WORKERS TRAINING MARKET 119
5.16 BEST PRACTICES OF FRONTLINE WORKERS TRAINING MARKET 120
5.17 BUSINESS MODELS OF FRONTLINE WORKERS TRAINING MARKET 122
6 FRONTLINE WORKERS TRAINING MARKET, BY OFFERING 124
6.1 INTRODUCTION 125
6.1.1 OFFERING: FRONTLINE WORKERS TRAINING MARKET DRIVERS 125
FIGURE 33 SOLUTIONS SEGMENT TO DOMINATE DURING FORECAST PERIOD 126
TABLE 24 FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 126
TABLE 25 FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 126
6.2 SOLUTIONS 126
6.2.1 SOLUTIONS TO HELP EMPOWER FRONTLINE WORKERS THROUGH COMPREHENSIVE TRAINING AND INTEGRATION 126
TABLE 26 SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 127
TABLE 27 SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 127
6.2.2 FRONTLINE WORKERS TRAINING SOLUTION, BY TYPE 128
FIGURE 34 LEARNING MANAGEMENT SYSTEM TO WITNESS DOMINANCE DURING FORECAST PERIOD 128
TABLE 28 FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 128
TABLE 29 FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 128
6.2.2.1 Learning Management System 129
TABLE 30 LEARNING MANAGEMENT SYSTEM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 129
TABLE 31 LEARNING MANAGEMENT SYSTEM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 129
6.2.2.1.1 Mobile learning 130
6.2.2.1.2 Simulation software 130
6.2.2.1.3 Content authoring tools 130
6.2.2.2 Microlearning-based Platform 131
TABLE 32 MICROLEARNING-BASED PLATFORM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 131
TABLE 33 MICROLEARNING-BASED PLATFORM: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 132
6.2.2.3 Other Solutions 132
TABLE 34 OTHER SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 133
TABLE 35 OTHER SOLUTIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 133
6.2.3 FRONTLINE WORKERS TRAINING SOLUTION, BY DEPLOYMENT MODE 133
FIGURE 35 CLOUD SEGMENT TO WITNESS HIGHER CAGR DURING FORECAST PERIOD 133
TABLE 36 FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 134
TABLE 37 FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 134
6.2.3.1 On-premises 134
6.2.3.1.1 Frontline training solutions to avoid infrastructure upgradation costs using on-premises deployment mode 134
TABLE 38 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 135
TABLE 39 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 135
6.2.3.2 Cloud 135
6.2.3.2.1 Cloud-based training solutions to deliver trainers and workers flexibility and scalability 135
TABLE 40 CLOUD: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 136
TABLE 41 CLOUD: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 136
6.3 SERVICES 136
FIGURE 36 MANAGED SERVICES TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 137
TABLE 42 FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018–2022 (USD MILLION) 137
TABLE 43 FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023–2028 (USD MILLION) 137
TABLE 44 SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 137
TABLE 45 SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 138
6.3.1 PROFESSIONAL SERVICES 138
6.3.1.1 Need to develop frontline workers training strategies and roadmaps to drive market growth 138
FIGURE 37 CONSULTING & NEED ASSESSMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE DURING FORECAST PERIOD 139
TABLE 46 FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018–2022 (USD MILLION) 139
TABLE 47 FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 139
TABLE 48 PROFESSIONAL SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 140
TABLE 49 PROFESSIONAL SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 140
6.3.1.2 Training & Learning Services 140
6.3.1.3 Consulting & Need Assessment 140
6.3.1.4 Content Creation & Customization 141
6.3.1.5 Training Evaluation & Reporting 141
6.3.2 MANAGED SERVICES 141
6.3.2.1 Shift toward remote work, accelerated by the COVID-19 pandemic, to underscore significance of managed services 141
TABLE 50 MANAGED SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 142
TABLE 51 MANAGED SERVICES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 142
7 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING 143
7.1 INTRODUCTION 144
7.1.1 MODE OF LEARNING: FRONTLINE WORKERS TRAINING MARKET DRIVERS 144
FIGURE 38 ONLINE/E-LEARNING SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2023 144
TABLE 52 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018–2022 (USD MILLION) 145
TABLE 53 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023–2028 (USD MILLION) 145
7.2 ONLINE/E-LEARNING 145
7.2.1 ONLINE/E-LEARNING TO REDUCE TIME TO PRODUCTIVITY AND IMPROVE EFFICIENCY OF SKILL DEVELOPMENT 145
FIGURE 39 GAMIFICATION SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2023 146
TABLE 54 FRONTLINE WORKERS TRAINING MARKET, BY ONLINE/E-LEARNING, 2018–2022 (USD MILLION) 146
TABLE 55 FRONTLINE WORKERS TRAINING MARKET, BY ONLINE/E-LEARNING, 2023–2028 (USD MILLION) 146
TABLE 56 ONLINE/E-LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 147
TABLE 57 ONLINE/E-LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 147
7.2.2 GAMIFICATION 147
7.2.3 WEBINARS AND VIRTUAL WORKSHOPS 147
7.2.4 VIDEO-BASED LEARNING 148
7.2.5 AUGMENTED/VIRTUAL REALITY-BASED LEARNING 148
7.3 OFFLINE 148
7.3.1 SWITCHING TO OFFLINE LEARNING TO OPTIMIZE LEARNING FOR FRONTLINE WORKERS 148
FIGURE 40 INSTRUCTOR-LED TRAINING SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2023 149
TABLE 58 FRONTLINE WORKERS TRAINING MARKET, BY OFFLINE, 2018–2022 (USD MILLION) 149
TABLE 59 FRONTLINE WORKERS TRAINING MARKET, BY OFFLINE, 2023–2028 (USD MILLION) 149
TABLE 60 OFFLINE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 149
TABLE 61 OFFLINE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 150
7.3.2 INSTRUCTOR-LED TRAINING (ILT) 150
7.3.3 ON-THE-JOB TRAINING (OJT) 150
7.4 BLENDED LEARNING 150
7.4.1 BLENDED LEARNING TO IMPROVE PERFORMANCE AND CUSTOMER SATISFACTION 150
TABLE 62 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 151
TABLE 63 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 151
8 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION 152
8.1 INTRODUCTION 153
8.1.1 APPLICATION: FRONTLINE WORKERS TRAINING MARKET DRIVERS 153
FIGURE 41 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 153
TABLE 64 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 154
TABLE 65 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 154
8.2 CONTENT MANAGEMENT 154
8.2.1 CONTENT MANAGEMENT TO ELIMINATE CONTENT SILOS AND MAINTENANCE HASSLES 154
TABLE 66 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 155
TABLE 67 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 155
8.3 PERFORMANCE MANAGEMENT 155
8.3.1 INTEGRATING PERFORMANCE MANAGEMENT IN ORGANIZATIONS TO MOTIVATE EMPLOYEES 155
TABLE 68 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 156
TABLE 69 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 156
8.4 TALENT MANAGEMENT 156
8.4.1 PROPER TRAINING SOLUTIONS WITH TALENT MANAGEMENT APPLICATIONS TO ENCOURAGE EMPLOYEE RETENTION 156
TABLE 70 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 157
TABLE 71 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 157
8.5 RISK & COMPLIANCE MANAGEMENT 157
8.5.1 NEED TO EFFECTIVELY MANAGE COMPLIANCE & ASSESS RISK TO EQUIP WORKERS WITH TRAINING RESOURCES 157
TABLE 72 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 158
TABLE 73 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 158
8.6 CAMPAIGN MANAGEMENT 158
8.6.1 FRONTLINE WORKERS TRAINING SOLUTIONS TO BENEFIT ORGANIZATIONS IN MANAGING MARKETING CAMPAIGNS EFFECTIVELY 158
TABLE 74 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 159
TABLE 75 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 159
8.7 ONBOARDING & ENGAGEMENT 159
8.7.1 NEED TO HANDLE ONBOARDING PROCESS FOR BETTER ENGAGEMENT TO DRIVE MARKET GROWTH 159
TABLE 76 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 160
TABLE 77 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 160
8.8 OTHER APPLICATIONS 160
TABLE 78 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 161
TABLE 79 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 161
9 FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE 162
9.1 INTRODUCTION 163
9.1.1 SKILLSET TYPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 163
FIGURE 42 CUSTOMER FOCUS & RELATIONSHIP BUILDING SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 163
TABLE 80 FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018–2022 (USD MILLION) 164
TABLE 81 FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023–2028 (USD MILLION) 164
9.2 PROBLEM SOLVING & CRITICAL THINKING 164
9.2.1 EMPOWERING FRONTLINE WORKERS WITH INTEGRATED PROBLEM SOLVING & CRITICAL THINKING SKILLS TO DRIVE MARKET 164
TABLE 82 PROBLEM SOLVING & CRITICAL THINKING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 165
TABLE 83 PROBLEM SOLVING & CRITICAL THINKING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 165
9.3 TECHNICAL & FUNCTIONAL SKILLS 165
9.3.1 RISING NEED TO ENHANCE CUSTOMER ENGAGEMENT AND ADAPTABILITY TO PROPEL MARKET GROWTH 165
TABLE 84 TECHNICAL & FUNCTIONAL SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 166
TABLE 85 TECHNICAL & FUNCTIONAL SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 166
9.4 CUSTOMER FOCUS & RELATIONSHIP BUILDING 166
9.4.1 INTEGRATING CUSTOMER FOCUS & RELATIONSHIP BUILDING SKILLSET TO HELP UNDERSTAND CUSTOMER NEEDS 166
TABLE 86 CUSTOMER FOCUS & RELATIONSHIP BUILDING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 167
TABLE 87 CUSTOMER FOCUS & RELATIONSHIP BUILDING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 167
9.5 SAFETY AWARENESS & PROCEDURES 167
9.5.1 ABILITY TO PROACTIVELY IDENTIFY POTENTIAL DANGERS TO DRIVE ADOPTION OF SAFETY AWARENESS & PROCEDURES SKILLSET 167
TABLE 88 SAFETY AWARENESS & PROCEDURES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 168
TABLE 89 SAFETY AWARENESS & PROCEDURES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 168
9.6 CUSTOMER SERVICE SKILLS 168
9.6.1 RISING NEED TO DELIVER MEMORABLE EXPERIENCES BY ADDRESSING CUSTOMER NEEDS TO DRIVE GROWTH OF MARKET 168
TABLE 90 CUSTOMER SERVICE SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 169
TABLE 91 CUSTOMER SERVICE SKILLS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 169
9.7 OTHER SKILLSET TYPES 169
TABLE 92 OTHER SKILLSET TYPES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 170
TABLE 93 OTHER SKILLSET TYPES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 170
10 FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL 171
10.1 INTRODUCTION 172
10.1.1 VERTICAL: FRONTLINE WORKERS TRAINING MARKET DRIVERS 172
FIGURE 43 HEALTHCARE & LIFE SCIENCES SEGMENT EXPECTED TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 172
TABLE 94 FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 173
TABLE 95 FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 173
10.2 BFSI 174
10.2.1 GROWING ADOPTION OF DIGITAL CHANNELS FOR CUSTOMER INTERACTION TO DRIVE DEMAND FOR FRONTLINE WORKERS TRAINING 174
TABLE 96 BFSI: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 174
TABLE 97 BFSI: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 174
10.2.2 FINANCIAL ADVISORS 175
10.2.3 BANK TELLERS 175
10.2.4 LOAN ASSISTANTS 175
10.2.5 OTHER BFSI WORKER TYPES 175
10.3 RETAIL & ECOMMERCE 176
10.3.1 GROWING NEED TO SECURE CUSTOMER LOYALTY AND DRIVE BUSINESS SUCCESS TO BOOST MARKET 176
TABLE 98 RETAIL & ECOMMERCE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 176
TABLE 99 RETAIL & ECOMMERCE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 176
10.3.2 CASHIERS 177
10.3.3 RETAIL SUPERVISORS 177
10.3.4 SALES ASSOCIATES 177
10.3.5 OTHER RETAIL & ECOMMERCE WORKER TYPES 177
10.4 TRANSPORTATION & LOGISTICS 178
10.4.1 RISING NEED TO IMPROVE EFFICIENCY AND ADDRESS SKILL GAPS TO DRIVE MARKET 178
TABLE 100 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 178
TABLE 101 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 178
10.4.2 TRAFFIC CONTROL PERSONNEL 179
10.4.3 DELIVERY DRIVERS 179
10.4.4 WAREHOUSE WORKERS 179
10.4.5 OTHER TRANSPORTATION & LOGISTICS WORKER TYPES 179
10.5 GOVERNMENT & DEFENSE 180
10.5.1 RISING NEED TO ENSURE PUBLIC WELFARE IN ANY UNCERTAINTY TO DRIVE MARKET 180
TABLE 102 GOVERNMENT & DEFENSE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 180
TABLE 103 GOVERNMENT & DEFENSE: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 180
10.5.2 PARAMEDICS & EMERGENCY MEDICAL TECHNICIANS 181
10.5.3 FIREFIGHTERS 181
10.5.4 LAW ENFORCEMENT OFFICERS 181
10.5.5 OTHER GOVERNMENT & DEFENSE WORKER TYPES 181
10.6 HEALTHCARE & LIFE SCIENCES 182
10.6.1 GROWING NEED TO TRAIN HEALTHCARE PROFESSIONALS TO ENHANCE SKILLS AND KNOWLEDGE TO PROPEL MARKET 182
TABLE 104 HEALTHCARE & LIFE SCIENCES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 182
TABLE 105 HEALTHCARE & LIFE SCIENCES: FRONTLINE WORKERS TRAINING, BY REGION, 2023–2028 (USD MILLION) 182
10.6.2 NURSES 183
10.6.3 PHARMACISTS 183
10.6.4 MEDICAL TECHNICIANS 183
10.6.5 OTHER HEALTHCARE & LIFE SCIENCES WORKER TYPES 183
10.7 TELECOMMUNICATIONS 184
10.7.1 GROWING NEED TO UPSKILL EMPLOYEES TO NAVIGATE TELECOM COMPLEXITIES TO DRIVE MARKET 184
TABLE 106 TELECOMMUNICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 184
TABLE 107 TELECOMMUNICATIONS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 184
10.7.2 TELECOMMUNICATIONS FIELD TECHNICIANS 185
10.7.3 TELECOM SALES REPRESENTATIVES 185
10.7.4 CALL CENTER REPRESENTATIVES 185
10.7.5 OTHER TELECOMMUNICATION WORKER TYPES 185
10.8 ENERGY & UTILITIES 186
10.8.1 GROWING DEMAND FOR SKILLED AND ADAPTABLE WORKFORCE TO BOOST DEMAND FOR TRAINING IN THIS SECTOR 186
TABLE 108 ENERGY & UTILITIES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 186
TABLE 109 ENERGY & UTILITIES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 187
10.8.2 ELECTRICITY LINE WORKERS 187
10.8.3 PIPELINE INSPECTORS 187
10.8.4 HYDROELECTRIC PLANT OPERATORS 187
10.8.5 OTHER ENERGY & UTILITIES WORKER TYPES 188
10.9 MANUFACTURING 188
10.9.1 EMERGENCE OF CUTTING-EDGE TECHNOLOGIES TO DRIVE DEMAND FOR UPSKILLING FRONTLINE WORKERS 188
TABLE 110 MANUFACTURING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 188
TABLE 111 MANUFACTURING: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 189
10.9.2 ASSEMBLY LINE WORKERS 189
10.9.3 QUALITY CONTROL INSPECTORS 189
10.9.4 WAREHOUSE WORKERS 189
10.9.5 OTHER MANUFACTURING WORKER TYPES 190
10.10 IT/ITES 190
10.10.1 RISING NEED TO ADAPT TO NEW DIGITAL TOOLS TO BOOST DEMAND FOR TRAINING FRONTLINE EMPLOYEES 190
TABLE 112 IT/ITES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 190
TABLE 113 IT/ITES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 191
10.10.2 HELP DESK & TECHNICAL SUPPORT SPECIALISTS 191
10.10.3 SYSTEM ADMINISTRATORS 191
10.10.4 IT ASSET MANAGERS 191
10.10.5 OTHER IT/ITES WORKER TYPES 192
10.11 TRAVEL & HOSPITALITY 192
10.11.1 RISING NEED TO DELIVER HIGH-QUALITY CUSTOMER SERVICES TO DRIVE MARKET GROWTH 192
TABLE 114 TRAVEL & HOSPITALITY: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 192
TABLE 115 TRAVEL & HOSPITALITY: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 193
10.11.2 FRONT DESK STAFF 193
10.11.3 HOTEL CONCIERGES 193
10.11.4 HOUSEKEEPING & CLEANING STAFF 193
10.11.5 OTHER TRAVEL & HOSPITALITY WORKER TYPES 194
10.12 EDUCATION 194
10.12.1 RISING NEED TO ENHANCE LEARNING PROCESS TO DRIVE MARKET GROWTH 194
TABLE 116 EDUCATION: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 194
TABLE 117 EDUCATION: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 195
10.12.2 TEACHERS 195
10.12.3 SCHOOL ADMINISTRATORS 195
10.12.4 CAREER COUNSELORS & ADVISORS 195
10.12.5 OTHER EDUCATION WORKER TYPES 196
10.13 OTHER VERTICALS 196
TABLE 118 OTHER VERTICALS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 196
TABLE 119 OTHER VERTICALS: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 197
11 FRONTLINE WORKERS TRAINING MARKET, BY REGION 198
11.1 INTRODUCTION 199
FIGURE 44 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 199
FIGURE 45 INDIA TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 200
TABLE 120 FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2018–2022 (USD MILLION) 200
TABLE 121 FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2023–2028 (USD MILLION) 200
11.2 NORTH AMERICA 201
11.2.1 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS 201
11.2.2 NORTH AMERICA: RECESSION IMPACT 201
FIGURE 46 NORTH AMERICA: MARKET SNAPSHOT 202
TABLE 122 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 202
TABLE 123 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 203
TABLE 124 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 203
TABLE 125 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 203
TABLE 126 NORTH AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 203
TABLE 127 NORTH AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 204
TABLE 128 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018–2022 (USD MILLION) 204
TABLE 129 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023–2028 (USD MILLION) 204
TABLE 130 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018–2022 (USD MILLION) 204
TABLE 131 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 205
TABLE 132 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018–2022 (USD MILLION) 205
TABLE 133 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023–2028 (USD MILLION) 205
TABLE 134 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 206
TABLE 135 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 206
TABLE 136 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018–2022 (USD MILLION) 206
TABLE 137 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023–2028 (USD MILLION) 207
TABLE 138 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 207
TABLE 139 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 208
TABLE 140 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 208
TABLE 141 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 208
11.2.3 US 209
11.2.3.1 Need among frontline workers to upskill to drive market growth in US 209
TABLE 142 US: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 209
TABLE 143 US: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 209
TABLE 144 US: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 210
TABLE 145 US: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 210
TABLE 146 US: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 210
TABLE 147 US: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 210
11.2.4 CANADA 211
11.2.4.1 Growing demand to train frontline workers to enhance their performance and productivity to drive growth 211
TABLE 148 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 211
TABLE 149 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 211
TABLE 150 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 212
TABLE 151 CANADA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 212
TABLE 152 CANADA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 212
TABLE 153 CANADA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 212
11.3 EUROPE 213
11.3.1 EUROPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 213
11.3.2 EUROPE: RECESSION IMPACT 214
TABLE 154 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 214
TABLE 155 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 214
TABLE 156 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 215
TABLE 157 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 215
TABLE 158 EUROPE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 215
TABLE 159 EUROPE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 215
TABLE 160 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018–2022 (USD MILLION) 216
TABLE 161 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023–2028 (USD MILLION) 216
TABLE 162 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018–2022 (USD MILLION) 216
TABLE 163 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 216
TABLE 164 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018–2022 (USD MILLION) 217
TABLE 165 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023–2028 (USD MILLION) 217
TABLE 166 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 217
TABLE 167 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 218
TABLE 168 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018–2022 (USD MILLION) 218
TABLE 169 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023–2028 (USD MILLION) 218
TABLE 170 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 219
TABLE 171 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 219
TABLE 172 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 220
TABLE 173 EUROPE: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 220
11.3.3 UK 220
11.3.3.1 Rising demand for convenient and flexible training for frontline workers in UK to propel market growth 220
TABLE 174 UK: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 221
TABLE 175 UK: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 221
TABLE 176 UK: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 221
TABLE 177 UK: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 221
TABLE 178 UK: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 222
TABLE 179 UK: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 222
11.3.4 GERMANY 222
11.3.4.1 Rising need to boost employee engagement, productivity, and satisfaction to drive growth in Germany 222
TABLE 180 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 223
TABLE 181 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 223
TABLE 182 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 223
TABLE 183 GERMANY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 223
TABLE 184 GERMANY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 224
TABLE 185 GERMANY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 224
11.3.5 FRANCE 224
11.3.5.1 Rising investments in frontline learning management systems in France to enhance learning experience 224
TABLE 186 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 224
TABLE 187 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 225
TABLE 188 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 225
TABLE 189 FRANCE: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 225
TABLE 190 FRANCE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 225
TABLE 191 FRANCE: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 226
11.3.6 ITALY 226
11.3.6.1 Growing need to enhance training initiatives in Italy to empower frontline workers 226
TABLE 192 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 226
TABLE 193 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 226
TABLE 194 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 227
TABLE 195 ITALY: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 227
TABLE 196 ITALY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 227
TABLE 197 ITALY: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 227
11.3.7 SPAIN 228
11.3.7.1 Ability to deliver real-time alerts and critical information during emergencies, especially in healthcare, to propel market growth 228
TABLE 198 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 228
TABLE 199 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 228
TABLE 200 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 228
TABLE 201 SPAIN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 229
TABLE 202 SPAIN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 229
TABLE 203 SPAIN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 229
11.3.8 REST OF EUROPE 229
11.4 ASIA PACIFIC 230
11.4.1 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET DRIVERS 231
11.4.2 ASIA PACIFIC: RECESSION IMPACT 231
FIGURE 47 ASIA PACIFIC: MARKET SNAPSHOT 232
TABLE 204 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 232
TABLE 205 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 233
TABLE 206 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 233
TABLE 207 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 233
TABLE 208 ASIA PACIFIC: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 233
TABLE 209 ASIA PACIFIC: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 234
TABLE 210 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018–2022 (USD MILLION) 234
TABLE 211 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023–2028 (USD MILLION) 234
TABLE 212 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018–2022 (USD MILLION) 234
TABLE 213 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 235
TABLE 214 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018–2022 (USD MILLION) 235
TABLE 215 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023–2028 (USD MILLION) 235
TABLE 216 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 236
TABLE 217 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 236
TABLE 218 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018–2022 (USD MILLION) 236
TABLE 219 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023–2028 (USD MILLION) 237
TABLE 220 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 237
TABLE 221 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 238
TABLE 222 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 238
TABLE 223 ASIA PACIFIC: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 239
11.4.3 CHINA 239
11.4.3.1 Rising demand for addressing skills gaps and providing innovative training solutions to fuel growth in China 239
TABLE 224 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 240
TABLE 225 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 240
TABLE 226 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 240
TABLE 227 CHINA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 240
TABLE 228 CHINA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 241
TABLE 229 CHINA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 241
11.4.4 JAPAN 241
11.4.4.1 Ability to recognize technology as means to simplify and enhance work efficiency to boost demand 241
TABLE 230 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 242
TABLE 231 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 242
TABLE 232 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 242
TABLE 233 JAPAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 242
TABLE 234 JAPAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 243
TABLE 235 JAPAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 243
11.4.5 INDIA 243
11.4.5.1 Growing initiatives taken by government to enhance its frontline workforce’s skills to drive market 243
TABLE 236 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 244
TABLE 237 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 244
TABLE 238 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 244
TABLE 239 INDIA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 244
TABLE 240 INDIA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 245
TABLE 241 INDIA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 245
11.4.6 ANZ 245
11.4.6.1 Rapid adoption of new technologies for upskilling and reskilling of workers to drive growth 245
TABLE 242 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 246
TABLE 243 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 246
TABLE 244 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 246
TABLE 245 ANZ: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 246
TABLE 246 ANZ: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 247
TABLE 247 ANZ: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 247
11.4.7 SOUTH KOREA 247
11.4.7.1 Rising demand to improve efficiency of skill development to drive market growth 247
TABLE 248 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 247
TABLE 249 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 248
TABLE 250 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 248
TABLE 251 SOUTH KOREA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 248
TABLE 252 SOUTH KOREA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 248
TABLE 253 SOUTH KOREA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 249
11.4.8 ASEAN 249
11.4.8.1 Rising need for specialized training to drive adoption of frontline workers training 249
TABLE 254 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 249
TABLE 255 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 249
TABLE 256 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 250
TABLE 257 ASEAN: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 250
TABLE 258 ASEAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 250
TABLE 259 ASEAN: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 250
11.4.9 REST OF ASIA PACIFIC 251
11.5 MIDDLE EAST & AFRICA 251
11.5.1 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS 251
11.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 252
TABLE 260 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 252
TABLE 261 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 252
TABLE 262 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 252
TABLE 263 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 253
TABLE 264 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 253
TABLE 265 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 253
TABLE 266 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018–2022 (USD MILLION) 253
TABLE 267 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023–2028 (USD MILLION) 254
TABLE 268 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018–2022 (USD MILLION) 254
TABLE 269 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 254
TABLE 270 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018–2022 (USD MILLION) 254
TABLE 271 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023–2028 (USD MILLION) 255
TABLE 272 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 255
TABLE 273 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 255
TABLE 274 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018–2022 (USD MILLION) 256
TABLE 275 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023–2028 (USD MILLION) 256
TABLE 276 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 257
TABLE 277 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 257
TABLE 278 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 258
TABLE 279 MIDDLE EAST & AFRICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 258
11.5.3 UAE 258
11.5.3.1 Initiatives taken by UAE government to support frontline workers to enhance their skills to drive market 258
11.5.4 SAUDI ARABIA 259
11.5.4.1 Ability to facilitate organizations to deliver seamless experience to boost adoption of frontline workers training market 259
11.5.5 SOUTH AFRICA 259
11.5.5.1 Rising collaboration between government bodies, businesses, and training providers to boost market growth 259
11.5.6 QATAR 260
11.5.6.1 Rising need to upskill workers with essential skills and knowledge to provide service excellence 260
11.5.7 EGYPT 260
11.5.7.1 Growing adoption of cutting-edge technologies to upskill workers to boost market 260
11.5.8 REST OF MIDDLE EAST & AFRICA 260
11.6 LATIN AMERICA 261
11.6.1 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS 261
11.6.2 LATIN AMERICA: RECESSION IMPACT 261
TABLE 280 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2018–2022 (USD MILLION) 262
TABLE 281 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY OFFERING, 2023–2028 (USD MILLION) 262
TABLE 282 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2018–2022 (USD MILLION) 262
TABLE 283 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SOLUTION, 2023–2028 (USD MILLION) 262
TABLE 284 LATIN AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2018–2022 (USD MILLION) 263
TABLE 285 LATIN AMERICA: FRONTLINE WORKERS TRAINING SOLUTION MARKET, BY DEPLOYMENT MODE, 2023–2028 (USD MILLION) 263
TABLE 286 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2018–2022 (USD MILLION) 263
TABLE 287 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SERVICE, 2023–2028 (USD MILLION) 263
TABLE 288 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2018–2022 (USD MILLION) 264
TABLE 289 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION) 264
TABLE 290 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2018–2022 (USD MILLION) 264
TABLE 291 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING, 2023–2028 (USD MILLION) 264
TABLE 292 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2018–2022 (USD MILLION) 265
TABLE 293 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION, 2023–2028 (USD MILLION) 265
TABLE 294 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2018–2022 (USD MILLION) 265
TABLE 295 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY SKILLSET TYPE, 2023–2028 (USD MILLION) 266
TABLE 296 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 266
TABLE 297 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 267
TABLE 298 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 267
TABLE 299 LATIN AMERICA: FRONTLINE WORKERS TRAINING MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 267
11.6.3 BRAZIL 268
11.6.3.1 Adoption of advanced technology to upskill frontline workers in Brazil to drive market growth 268
11.6.4 MEXICO 268
11.6.4.1 Rising need for enhancing frontline workers’ performance and productivity to boost market 268
11.6.5 ARGENTINA 269
11.6.5.1 Rising need to deliver exceptional customer service and improved operational efficiency to boost market growth 269
11.6.6 REST OF LATIN AMERICA 269
12 COMPETITIVE LANDSCAPE 270
12.1 OVERVIEW 270
12.2 STRATEGIES ADOPTED BY KEY PLAYERS 270
TABLE 300 OVERVIEW OF STRATEGIES ADOPTED BY KEY FRONTLINE WORKERS TRAINING VENDORS 270
12.3 REVENUE ANALYSIS 272
12.3.1 HISTORICAL REVENUE ANALYSIS 273
FIGURE 48 BUSINESS SEGMENT REVENUE ANALYSIS, 2020–2022 (USD MILLION) 273
12.4 MARKET SHARE ANALYSIS 273
FIGURE 49 MARKET SHARE ANALYSIS FOR KEY COMPANIES, 2022 274
TABLE 301 FRONTLINE WORKERS TRAINING MARKET: DEGREE OF COMPETITION 274
12.5 BRAND/PRODUCT COMPARATIVE ANALYSIS 275
TABLE 302 BRAND/PRODUCT COMPARATIVE ANALYSIS, BY LEARNING MANAGEMENT SYSTEM 275
TABLE 303 BRAND/PRODUCT COMPARATIVE ANALYSIS, BY MICROLEARNING-BASED PLATFORM 275
12.6 COMPANY EVALUATION MATRIX, 2023 276
12.6.1 STARS 276
12.6.2 EMERGING LEADERS 276
12.6.3 PERVASIVE PLAYERS 276
12.6.4 PARTICIPANTS 276
FIGURE 50 COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023 277
12.6.5 COMPANY PRODUCT FOOTPRINT 277
TABLE 304 FRONTLINE WORKERS TRAINING MARKET: COMPANY PRODUCT FOOTPRINT ANALYSIS OF KEY PLAYERS, 2023 277
12.7 STARTUP/SME EVALUATION MATRIX 278
12.7.1 PROGRESSIVE COMPANIES 279
12.7.2 RESPONSIVE COMPANIES 279
12.7.3 DYNAMIC COMPANIES 279
12.7.4 STARTING BLOCKS 279
FIGURE 51 FRONTLINE WORKERS TRAINING MARKET: STARTUP/SME EVALUATION MATRIX, 2023 280
12.7.5 STARTUP/SME COMPETITIVE BENCHMARKING 280
TABLE 305 FRONTLINE WORKERS TRAINING MARKET: DETAILED LIST OF KEY STARTUPS/SMES 280
TABLE 306 FRONTLINE WORKERS TRAINING MARKET: COMPETITIVE BENCHMARKING OF STARTUPS/SMES PLAYERS, 2023 281
12.8 VALUATION AND FINANCIAL METRICS OF KEY FRONTLINE WORKERS TRAINING VENDORS 282
FIGURE 52 FINANCIAL METRICS OF KEY FRONTLINE WORKERS TRAINING VENDORS 282
FIGURE 53 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY FRONTLINE WORKERS TRAINING VENDORS 283
12.9 COMPETITIVE SCENARIO AND TRENDS 283
12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS 283
TABLE 307 PRODUCT LAUNCHES AND ENHANCEMENTS, 2022–2023 283
12.9.2 DEALS 285
TABLE 308 DEALS, 2021–2023 285
13 COMPANY PROFILES 288
13.1 INTRODUCTION 288
13.2 KEY PLAYERS 288
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)*
13.2.1 PTC 288
TABLE 309 PTC: BUSINESS OVERVIEW 289
FIGURE 54 PTC: COMPANY SNAPSHOT 289
TABLE 310 PTC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 290
TABLE 311 PTC: PRODUCT LAUNCHES AND ENHANCEMENTS 290
TABLE 312 PTC: DEALS 291
13.2.2 MICROSOFT 293
TABLE 313 MICROSOFT: BUSINESS OVERVIEW 293
FIGURE 55 MICROSOFT: COMPANY SNAPSHOT 294
TABLE 314 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 294
TABLE 315 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 295
TABLE 316 MICROSOFT: DEALS 296
13.2.3 GOOGLE 297
TABLE 317 GOOGLE: BUSINESS OVERVIEW 297
FIGURE 56 GOOGLE: COMPANY SNAPSHOT 298
TABLE 318 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 298
TABLE 319 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS 299
TABLE 320 GOOGLE: DEALS 299
13.2.4 ADOBE 301
TABLE 321 ADOBE: BUSINESS OVERVIEW 301
FIGURE 57 ADOBE: COMPANY SNAPSHOT 302
TABLE 322 ADOBE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 302
TABLE 323 ADOBE: PRODUCT LAUNCHES AND ENHANCEMENTS 303
13.2.5 D2L 304
TABLE 324 D2L: BUSINESS OVERVIEW 304
FIGURE 58 D2L: COMPANY SNAPSHOT 305
TABLE 325 D2L: PRODUCTS/SOLUTIONS/SERVICES OFFERED 305
TABLE 326 D2L: PRODUCT LAUNCHES AND ENHANCEMENTS 306
TABLE 327 D2L: DEALS 306
13.2.6 BEEKEEPER 309
TABLE 328 BEEKEEPER: BUSINESS OVERVIEW 309
TABLE 329 BEEKEEPER: PRODUCTS/SOLUTIONS/SERVICES OFFERED 309
TABLE 330 BEEKEEPER: PRODUCT LAUNCHES AND ENHANCEMENTS 310
TABLE 331 BEEKEEPER: DEALS 310
13.2.7 AXONIFY 312
TABLE 332 AXONIFY: BUSINESS OVERVIEW 312
TABLE 333 AXONIFY: PRODUCTS/SOLUTIONS/SERVICES OFFERED 312
TABLE 334 AXONIFY: PRODUCT LAUNCHES AND ENHANCEMENTS 313
TABLE 335 AXONIFY: DEALS 314
13.2.8 ITACIT 315
TABLE 336 ITACIT: BUSINESS OVERVIEW 315
TABLE 337 ITACIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 315
TABLE 338 ITACIT: PRODUCT LAUNCHES AND ENHANCEMENTS 316
TABLE 339 ITACIT: DEALS 316
13.2.9 FRONTLINE DATA SOLUTIONS 317
TABLE 340 FRONTLINE DATA SOLUTIONS: BUSINESS OVERVIEW 317
TABLE 341 FRONTLINE DATA SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 317
TABLE 342 FRONTLINE DATA SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS 318
13.2.10 INTERTEK ALCHEMY 319
TABLE 343 INTERTEK ALCHEMY: BUSINESS OVERVIEW 319
TABLE 344 INTERTEK ALCHEMY: PRODUCTS/SOLUTIONS/SERVICES OFFERED 319
TABLE 345 INTERTEK ALCHEMY: PRODUCT LAUNCHES AND ENHANCEMENTS 320
TABLE 346 INTERTEK ALCHEMY: DEALS 321
13.2.11 BLACKBOARD 322
TABLE 347 BLACKBOARD: BUSINESS OVERVIEW 322
TABLE 348 BLACKBOARD: PRODUCTS/SOLUTIONS/SERVICES OFFERED 322
TABLE 349 BLACKBOARD: PRODUCT LAUNCHES AND ENHANCEMENTS 323
TABLE 350 BLACKBOARD: DEALS 323
13.3 OTHER KEY PLAYERS 324
13.3.1 RALLYWARE 324
13.3.2 LITMOS 324
13.3.3 ORACLE 325
13.3.4 CORNERSTONE 325
13.3.5 BIZLIBRARY 326
13.3.6 CROSSKNOWLEDGE 326
13.3.7 ORION LABS 327
13.3.8 SKYLLFUL 327
13.3.9 ENABLEY 328
13.3.10 EPIGNOSIS 328
13.3.11 SKEDULO 329
13.3.12 ISEAZY 329
13.3.13 TAQTILE 330
13.3.14 NORTHPASS 330
13.4 STARTUP/SME PROFILES 331
13.4.1 PLUTOMEN 331
13.4.2 EDAPP 331
13.4.3 FRONTLINE TRAINING SOLUTIONS 332
13.4.4 DISPRZ 332
13.4.5 OTTOLEARN 333
13.4.6 OPUS TRAINING 333
13.4.7 EDUME 334
13.4.8 YOOBIC 334
13.4.9 BITES 335
13.4.10 MOBIETRAIN 335
13.4.11 MAXIML 336
13.4.12 FLIP 336
13.4.13 ANTHILL 337
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.
14 ADJACENT AND RELATED MARKETS 338
14.1 INTRODUCTION 338
14.2 LEARNING MANAGEMENT SYSTEM (LMS) MARKET – GLOBAL FORECAST TO 2027 338
14.2.1 MARKET DEFINITION 338
14.2.2 MARKET OVERVIEW 338
14.2.2.1 LMS market, by component 338
TABLE 351 LEARNING MANAGEMENT SYSTEM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 339
TABLE 352 LEARNING MANAGEMENT SYSTEM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 339
14.2.2.2 LMS market, by delivery mode 339
TABLE 353 LEARNING MANAGEMENT SYSTEM MARKET, BY DELIVERY MODE, 2017–2021 (USD MILLION) 339
TABLE 354 LEARNING MANAGEMENT SYSTEM MARKET, BY DELIVERY MODE, 2022–2027 (USD MILLION) 340
14.2.2.3 LMS market, by user type 340
TABLE 355 LEARNING MANAGEMENT SYSTEM MARKET, BY USER TYPE, 2017–2021 (USD MILLION) 340
TABLE 356 LEARNING MANAGEMENT SYSTEM MARKET, BY USER TYPE, 2022–2027 (USD MILLION) 340
14.2.2.4 LMS market, by deployment type 340
TABLE 357 LEARNING MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT TYPE, 2017–2021 (USD MILLION) 341
TABLE 358 LEARNING MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT TYPE, 2022–2027 (USD MILLION) 341
14.2.2.5 LMS market, by region 341
TABLE 359 LEARNING MANAGEMENT SYSTEM MARKET, BY REGION, 2017–2021 (USD MILLION) 341
TABLE 360 LEARNING MANAGEMENT SYSTEM MARKET, BY REGION, 2022–2027 (USD MILLION) 342
14.3 SMART LEARNING MARKET – GLOBAL FORECAST TO 2026 342
14.3.1 MARKET DEFINITION 342
14.3.2 MARKET OVERVIEW 342
14.3.2.1 Smart learning market, by software 342
TABLE 361 SMART LEARNING MARKET, BY SOFTWARE, 2017–2020 (USD MILLION) 343
TABLE 362 SMART LEARNING MARKET, BY SOFTWARE, 2021–2026 (USD MILLION) 343
14.3.2.2 Smart learning market, by service 343
TABLE 363 SMART LEARNING MARKET, BY SERVICE, 2017–2020 (USD MILLION) 343
TABLE 364 SMART LEARNING MARKET, BY SERVICE, 2021–2026 (USD MILLION) 343
14.3.2.3 Smart learning market, by learning type 344
TABLE 365 SMART LEARNING MARKET, BY LEARNING TYPE, 2017–2020 (USD MILLION) 344
TABLE 366 SMART LEARNING MARKET, BY LEARNING TYPE, 2021–2026 (USD MILLION) 344
14.3.2.4 Smart learning market, by end user 344
TABLE 367 SMART LEARNING MARKET, BY END USER, 2017–2020 (USD MILLION) 345
TABLE 368 SMART LEARNING MARKET, BY END USER, 2021–2026 (USD MILLION) 345
14.3.2.5 Smart learning market, by region 345
TABLE 369 SMART LEARNING MARKET, BY REGION, 2017–2020 (USD MILLION) 345
TABLE 370 SMART LEARNING MARKET, BY REGION, 2021–2026 (USD MILLION) 346
15 APPENDIX 347
15.1 DISCUSSION GUIDE 347
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 353
15.3 CUSTOMIZATION OPTIONS 355
15.4 RELATED REPORTS 355
15.5 AUTHOR DETAILS 356
