Conversational AI Market – Global Forecast To 2031
대화형 AI 시장 – 제품 유형(AI 채팅 봇, 음성 봇, 가상 어시스턴트, Gen AI 에이전트), 비즈니스 기능(영업, 마케팅, 운영, 공급망, 재무, 회계, 인사), 통합 유형, 최종 사용자 – 2031년까지의 세계 예측
Conversational AI Market by Product Type (AI Chatbots, Voice Bots, Virtual Assistants, Gen AI Agents), Business Function (Sales & Marketing, Operations & Supply Chain, Finance & Accounting, HR), Integration Type, and End User – Global Forecast to 2031
| 조사회사 | MarketsandMarkets |
| 출판년월 | 2025년5월 |
| 페이지 수 | 397 |
| 도표 수 | 405 |
| 라이센스 | Single User License |
| 가격 | USD 4,950 |
| 구성 | 영문조사보고서 |
본 연구 보고서는 제공 서비스, 사업 기능, 통합 유형, 제품 유형 및 최종 사용자를 기준으로 세분화된 대화형 AI 시장을 다룹니다. 제공 서비스는 소프트웨어와 서비스로 구성됩니다. 배포 모드별 소프트웨어는 온프레미스와 클라우드로 분류됩니다. 서비스 부문은 관리형 서비스와 전문 서비스로 세분됩니다. 전문 서비스 부문에는 컨설팅 및 자문, 통합 및 배포, 지원 및 유지보수, 교육 훈련이 포함됩니다. 제품 유형 부문은 AI 챗봇, 음성 봇, 가상 비서, 생성형 AI 에이전트를 다룹니다. 사업 기능을 기준으로 대화형 AI 시장은 영업 및 마케팅, 재무 및 회계, HR, ITSM, 운영 및 공급망으로 분류됩니다. 통합 유형 부문은 내부 엔터프라이즈 시스템(CRM 및 지식 기반 시스템)과 외부 커뮤니케이션 채널(모바일 앱, IVR 시스템, 메시징 서비스/플랫폼, 웹사이트)로 분류됩니다.
최종 사용자는 개인 사용자와 기업을 포함합니다. 기업에는 BFSI, 소매 및 전자상거래, 의료 및 생명 과학, 기술 및 소프트웨어, 통신, 미디어 및 엔터테인먼트, 여행 및 접객, 정부 및 국방, 에너지 및 공공 서비스, 자동차, 운송 및 물류, 그리고 기타 기업 수준의 최종 사용자(교육, 건설 및 부동산, 제조)가 포함됩니다. 대화형 AI 시장의 지역 분석은 북미, 유럽, 아시아 태평양, 중동 및 아프리카(MEA), 그리고 라틴 아메리카를 포함합니다. 이 보고서는 투자 및 자금 조달 시나리오, 사례 연구, 규제 환경, 생태계 분석, 공급망 분석, 가격 분석, 그리고 기술 분석에 대한 상세 분석을 포함합니다.
The conversational AI market is projected to grow from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a compound annual growth rate (CAGR) of 19.6% during the forecast period. Advances in Natural Language Processing (NLP) and Machine Learning (ML) have made AI systems more adept at understanding and responding in human-like ways, leading to improved user experiences. Businesses are increasingly adopting conversational AI to meet rising customer expectations for instant, personalized, and 24/7 support. This automation helps reduce operational costs, enhance efficiency, and handle high volumes of inquiries, particularly in sectors like customer service, retail, and healthcare. The integration with emerging technologies like generative AI and voice assistants further expands its capabilities and applications.
대화형 AI 시장은 2025년 170억 5천만 달러에서 2031년 498억 달러로 성장할 것으로 예상되며, 예측 기간 동안 연평균 성장률(CAGR)은 19.6%입니다. 자연어 처리(NLP)와 머신러닝(ML)의 발전으로 AI 시스템은 인간과 유사한 방식으로 이해하고 응답하는 데 더욱 능숙해졌고, 이는 사용자 경험 향상으로 이어졌습니다. 기업들은 즉각적이고 개인화된 24시간 연중무휴 지원에 대한 고객 기대치를 충족하기 위해 대화형 AI를 점점 더 많이 도입하고 있습니다. 이러한 자동화는 특히 고객 서비스, 소매, 의료 분야에서 운영 비용을 절감하고 효율성을 높이며 대량의 문의를 처리하는 데 도움이 됩니다. 생성형 AI 및 음성 비서와 같은 신기술과의 통합은 대화형 AI의 기능과 적용 분야를 더욱 확장합니다.
“Sales & marketing business function to hold the largest market share during the forecast period”
The sales & marketing business function is expected to hold the largest market share in the conversational AI market during the forecast period due to its critical role in driving customer engagement and revenue. Businesses are increasingly using conversational AI tools like chatbots and virtual assistants to automate customer interactions, generate leads, personalize campaigns, and support buyers throughout the sales journey. These tools improve efficiency, provide real-time responses, and enhance customer experiences, leading to higher conversion rates. As companies seek to gain a competitive advantage and optimize marketing ROI, the demand for intelligent, conversational solutions continues to grow. This strong alignment between conversational AI capabilities and sales and marketing goals positions this business function as the leading adopter in the evolving AI landscape.
“By product type, AI chatbots to hold the largest market share during the forecast period”
During the forecast period, AI chatbots are projected to hold the largest market share in the conversational AI market due to their widespread adoption across industries such as retail, healthcare, banking, and customer service. These chatbots provide instant, automated responses to customer queries, reducing operational costs and enhancing user experience. As businesses increasingly prioritize 24/7 customer engagement and scalable support systems, AI chatbots have emerged as a reliable solution. Their integration with messaging apps and websites further boosts accessibility and convenience. Additionally, advancements in natural language processing and machine learning have significantly improved chatbot intelligence, making them more capable of understanding context and delivering human-like conversations. This continued innovation is expected to drive their dominance in the conversational AI landscape.
“Asia Pacific to witness rapid conversational AI growth fueled by innovation and emerging technologies, while North America leads in market size”
The Asia Pacific region is poised for rapid growth in the conversational AI market, driven by technological innovation, increasing digital transformation, and a rising number of tech-savvy consumers. Countries like China, India, Japan, and South Korea are investing heavily in artificial intelligence, supported by government initiatives, growing startup ecosystems, and the adoption of smart devices. The proliferation of smartphones, social media, and messaging platforms has created fertile ground for conversational AI tools such as chatbots and virtual assistants. Moreover, the region’s diverse languages and cultures are encouraging the development of multilingual AI systems, further accelerating adoption. Conversely, North America maintains its lead in market size due to its mature technological infrastructure, early adoption of AI, and the presence of major players like Google, Microsoft, IBM, and AWS. The region benefits from strong R&D investment, robust cloud ecosystems, and high demand across sectors such as banking, healthcare, and e-commerce. Enterprises in North America are focused on enhancing customer experience, automating services, and improving operational efficiency through conversational AI. While North America dominates in terms of revenue and innovation hubs, Asia Pacific’s growth trajectory signals a potential shift in global dynamics as emerging economies harness AI to bridge digital divides and gain a competitive edge.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.
- By Company: Tier I – 34%, Tier II – 43%, and Tier III – 23%
- By Designation: C Level – 28%, Director Level – 50%, and others – 22%
- By Region: North America – 30%, Europe – 35%, Asia Pacific – 20%, Middle East & Africa – 10%, and Latin America – 5%
The report includes the study of key players offering conversational AI solutions and services. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US).
Research coverage
This research report covers the conversational AI market, which has been segmented based on offering, business function, integration type, product type, and end user. The offering segment consists of software and services. The software by deployment mode segment is categorized into on-premises and cloud. The services segment is further divided into managed services and professional services. The professional services segment includes consulting & advisory, integration & deployment, support & maintenance, and training & education. The product type segment covers AI chatbots, voice bots, virtual assistants, and generative AI agents. Based on business functions, the conversational AI market is categorized into sales & marketing, finance & accounting, HR, ITSM, and operations & supply chain. The integration type segment is categorized into internal enterprise systems (CRM and knowledge base systems) and external communication channels (mobile apps, IVR systems, messaging services/platforms, and websites).
The end users include individual users and enterprises. Enterprises include BFSI, retail & e-commerce, healthcare & life sciences, technology & software, telecommunications, media & entertainment, travel & hospitality, government & defense, energy & utilities. automotive, transportation & logistics, and other enterprise-level end users (education, construction & real estate, and manufacturing). The regional analysis of the conversational AI market covers North America, Europe, Asia Pacific, the Middle East & Africa (MEA), and Latin America. The report also contains a detailed analysis of investment & funding scenarios, case studies, regulatory landscape, ecosystem analysis, supply chain analysis, pricing analysis, and technology analysis.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the market’s pulse and provides information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
- Analysis of key drivers (increasing integration of AI chatbots in messaging services, omnichannel deployment and reduced chatbot development cost, growing language coverage and accessibility, rising demand to implement AI-powered digital experience across government sector), restraints (data privacy and compliance concerns, infrastructure and latency Constraints), opportunities (integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions, vertical-specific conversational AI solutions, agentic AI and workflow automation), and challenges (apprehensiveness about disclosing personal or sensitive information, lack of precision in resolving queries).
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and product & service launches in the conversational AI market.
- Market Development: Comprehensive information about lucrative markets – the report analyzes the conversational AI market across varied regions.
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the conversational AI market.
- Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US) in the conversational AI market. The report also helps stakeholders understand the pulse of the conversational AI market and provides them with information on key market drivers, restraints, challenges, and opportunities.
Table of Contents
1 INTRODUCTION 38
1.1 STUDY OBJECTIVES 38
1.2 MARKET DEFINITION 38
1.2.1 INCLUSIONS AND EXCLUSIONS 39
1.3 MARKET SCOPE 40
1.3.1 MARKET SEGMENTATION & REGIONS COVERED 40
1.3.2 YEARS CONSIDERED 41
1.4 CURRENCY CONSIDERED 41
1.5 STAKEHOLDERS 41
1.6 SUMMARY OF CHANGES 42
2 RESEARCH METHODOLOGY 43
2.1 RESEARCH DATA 43
2.1.1 SECONDARY DATA 44
2.1.2 PRIMARY DATA 44
2.1.2.1 Breakup of primary profiles 45
2.1.2.2 Key insights from industry experts 45
2.2 MARKET BREAKUP AND DATA TRIANGULATION 46
2.3 MARKET SIZE ESTIMATION 47
2.3.1 TOP-DOWN APPROACH 47
2.3.2 BOTTOM-UP APPROACH 48
2.4 MARKET FORECAST 51
2.5 RESEARCH ASSUMPTIONS 52
2.6 LIMITATIONS 54
3 EXECUTIVE SUMMARY 55
4 PREMIUM INSIGHTS 62
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET 62
4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS 63
4.3 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE
AND BUSINESS FUNCTION 63
4.4 CONVERSATIONAL AI MARKET, BY REGION 64
5 MARKET OVERVIEW AND INDUSTRY TRENDS 65
5.1 INTRODUCTION 65
5.2 MARKET DYNAMICS 65
5.2.1 DRIVERS 66
5.2.1.1 Increasing integration of AI chatbots in messaging services 66
5.2.1.2 Omnichannel deployment and reduced chatbot development cost 66
5.2.1.3 Growing language coverage and accessibility 66
5.2.1.4 Rising demand to implement AI-powered digital experience
across government sector 67
5.2.2 RESTRAINTS 67
5.2.2.1 Infrastructure and latency constraints 67
5.2.2.2 Data privacy and compliance concerns 68
5.2.3 OPPORTUNITIES 68
5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions 68
5.2.3.2 Vertical-specific conversational AI solutions 68
5.2.3.3 Agentic AI and workflow automation 69
5.2.4 CHALLENGES 69
5.2.4.1 Apprehensiveness about disclosing personal or sensitive information 69
5.2.4.2 Lack of precision in resolving queries 69
5.3 IMPACT OF 2025 US TARIFF – CONVERSATIONAL AI MARKET 70
5.3.1 INTRODUCTION 70
5.3.2 KEY TARIFF RATES 71
5.3.3 PRICE IMPACT ANALYSIS 71
5.3.3.1 Strategic Shifts and Emerging Trends 71
5.3.4 IMPACT ON COUNTRY/REGION 72
5.3.4.1 US 72
5.3.4.2 Strategic Shifts and Key Observations 72
5.3.4.3 Europe 73
5.3.4.4 Strategic Shifts and Key Observations 73
5.3.4.5 China 74
5.3.4.6 Strategic Shifts and Key Observations 74
5.3.5 IMPACT ON END-USE INDUSTRIES 75
5.3.5.1 Retail and E-commerce 75
5.3.5.2 Healthcare & life sciences 75
5.3.5.3 Telecommunications 75
5.3.5.4 Healthcare 76
5.3.5.5 BFSI 76
5.4 EVOLUTION OF CONVERSATIONAL AI MARKET 76
5.5 CONVERSATIONAL AI MARKET ARCHITECTURE 78
5.6 SUPPLY CHAIN ANALYSIS 79
5.7 ECOSYSTEM ANALYSIS 81
5.7.1 AI CHATBOTS 82
5.7.2 VOICE BOTS 83
5.7.3 VIRTUAL AGENT 83
5.7.4 GENERATIVE AI AGENTS 83
5.8 INVESTMENT LANDSCAPE AND FUNDING SCENARIO 83
5.9 CASE STUDY ANALYSIS 84
5.9.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX 84
5.9.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX 85
5.9.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO
DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE 86
5.9.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE 86
5.9.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM 87
5.10 TECHNOLOGY ANALYSIS 87
5.10.1 KEY TECHNOLOGIES 87
5.10.1.1 AI/ML 87
5.10.1.2 NLP & deep learning 88
5.10.1.3 Speech recognition 88
5.10.2 COMPLEMENTARY TECHNOLOGIES 88
5.10.2.1 Data analytics 88
5.10.2.2 Cloud computing 88
5.10.3 ADJACENT TECHNOLOGIES 89
5.10.3.1 AR/VR 89
5.10.3.2 IoT 89
5.10.3.3 Blockchain 89
5.10.3.4 Edge computing 89
5.10.3.5 Voice biometrics 90
5.11 REGULATORY LANDSCAPE 90
5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 90
5.11.2 REGULATORY FRAMEWORK 93
5.11.2.1 North America 93
5.11.2.1.1 General Data Protection Regulation (GDPR) 93
5.11.2.1.2 California Consumer Privacy Act (CCPA) 93
5.11.2.1.3 Health Insurance Portability and Accountability Act (HIPAA) 94
5.11.2.2 Europe 94
5.11.2.2.1 General Data Protection Regulation (GDPR) 94
5.11.2.2.2 Audiovisual Media Services Directive (AVMSD) 94
5.11.2.2.3 ePrivacy directive 94
5.11.2.3 Asia Pacific 94
5.11.2.3.1 Act on Protection of Personal Information (APPI) 94
5.11.2.3.2 Telecommunications business law 94
5.11.2.4 Middle East & Africa 94
5.11.2.4.1 Consumer protection regulations 94
5.11.2.5 Latin America 95
5.11.2.5.1 Telecommunications laws 95
5.12 PATENT ANALYSIS 95
5.12.1 METHODOLOGY 95
5.12.2 PATENTS FILED, BY DOCUMENT TYPE 95
5.12.3 INNOVATION AND PATENT APPLICATIONS 96
5.13 PRICING ANALYSIS 99
5.13.1 AVERAGE SELLING PRICE OF OFFERING, BY PRODUCT TYPE, 2025 99
5.13.2 AVERAGE SELLING PRICE, BY BUSINESS FUNCTION, 2025 100
5.14 KEY CONFERENCES AND EVENTS (2025–2026) 101
5.15 PORTER’S FIVE FORCES ANALYSIS 102
5.15.1 THREAT OF NEW ENTRANTS 103
5.15.2 THREAT OF SUBSTITUTES 103
5.15.3 BARGAINING POWER OF SUPPLIERS 104
5.15.4 BARGAINING POWER OF BUYERS 104
5.15.5 INTENSITY OF COMPETITIVE RIVALRY 104
5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 104
5.16.1 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 104
5.17 KEY STAKEHOLDERS & BUYING CRITERIA 105
5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS 105
5.17.2 BUYING CRITERIA 106
5.18 CONVERSATIONAL AI BUSINESS MODELS 107
5.18.1 SUBSCRIPTION-BASED MODEL 107
5.18.2 PAY-PER-USE MODEL 107
5.18.3 LICENSING AND PERPETUAL SOFTWARE MODEL 107
5.18.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL 107
5.18.5 TRANSACTIONAL MODEL 107
5.18.6 PARTNERSHIP AND REVENUE SHARING MODEL 107
5.19 CONVERSATIONAL AI MARKET: BEST PRACTICES 107
5.19.1 DESIGN AND USER EXPERIENCE 108
5.19.2 TRAINING AND OPTIMIZATION 108
5.19.3 SECURITY AND COMPLIANCE 108
5.19.4 INTEGRATION AND SCALABILITY 108
6 CONVERSATIONAL AI MARKET, BY OFFERING 109
6.1 INTRODUCTION 110
6.1.1 OFFERING: CONVERSATIONAL AI MARKET DRIVERS 110
6.2 SOFTWARE 111
6.2.1 BY DEPLOYMENT MODE 111
6.2.1.1 Cloud 113
6.2.1.1.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI 113
6.2.1.2 On-premises 114
6.2.1.2.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments 114
6.3 SERVICES 115
6.3.1 PROFESSIONAL SERVICES 116
6.3.1.1 Consulting & advisory 118
6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth 118
6.3.1.2 Integration & deployment 119
6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants 119
6.3.1.3 Support & maintenance 120
6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants 120
6.3.1.4 Training & education 121
6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing
conversational interfaces 121
6.3.2 MANAGED SERVICES 122
7 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE 123
7.1 INTRODUCTION 124
7.1.1 PRODUCT TYPE: CONVERSATIONAL AI MARKET DRIVERS 124
7.2 AI CHATBOTS 125
7.2.1 AI CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES 125
7.3 VOICE BOTS 126
7.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS 126
7.4 VIRTUAL ASSISTANTS 127
7.4.1 GROWING ROLE OF VIRTUAL ASSISTANTS IN ENHANCING
PRODUCTIVITY AND USER EXPERIENCE 127
7.5 GENERATIVE AI AGENTS 128
7.5.1 TRANSFORMING CONVERSATIONS WITH GENERATIVE AI AGENTS IN CONVERSATIONAL AI MARKET 128
8 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION 130
8.1 INTRODUCTION 131
8.1.1 BUSINESS FUNCTION: CONVERSATIONAL AI MARKET DRIVERS 131
8.2 SALES & MARKETING 132
8.2.1 CONTACT CENTER AUTOMATION 133
8.2.1.1 Businesses integrating AI-powered chatbots and voice assistants into their operations revolutionizing customer interactions 133
8.2.2 BRANDING & ADVERTISEMENT 134
8.2.2.1 Enhancing sales and marketing through conversational AI in branding and advertisement 134
8.2.3 CAMPAIGN MANAGEMENT 134
8.2.3.1 Revolutionizing sales and marketing campaigns with conversational AI for personalized engagement and precision targeting 134
8.2.4 CUSTOMER ENGAGEMENT & RETENTION 134
8.2.4.1 Elevating customer engagement and retention through conversational AI-powered real-time interactions and automation 134
8.2.5 OTHERS 135
8.3 OPERATIONS & SUPPLY CHAIN 135
8.3.1 WORKFLOW OPTIMIZATION 136
8.3.1.1 Streamlining operations and supply chains through conversational AI-powered workflow optimization 136
8.3.2 SCHEDULING & ROUTING 136
8.3.2.1 Optimizing logistics and deliveries with conversational AI for intelligent scheduling and routing 136
8.3.3 INVENTORY MANAGEMENT 137
8.3.3.1 Enhancing inventory control and efficiency with conversational
AI-driven management systems 137
8.3.4 VENDOR MANAGEMENT 137
8.3.4.1 Transforming vendor relationships and efficiency through conversational AI-powered management 137
8.3.5 TASK & PROJECT MANAGEMENT ASSISTANCE 137
8.3.5.1 Optimizing supply chain efficiency with conversational AI-driven project management 137
8.3.6 OTHERS 138
8.4 FINANCE & ACCOUNTING 138
8.4.1 VIRTUAL FINANCIAL ADVISORS 139
8.4.1.1 Revolutionizing financial services with AI-powered virtual advisory and personalized assistance 139
8.4.2 EXPENSE TRACKING & REPORTING 139
8.4.2.1 Automating and streamlining expense management with conversational AI for enhanced efficiency 139
8.4.3 DATA PRIVACY & COMPLIANCE MANAGEMENT 140
8.4.3.1 Strengthening data protection and ensuring regulatory compliance through conversational AI solutions 140
8.4.4 AUTOMATED INVOICE PROCESSING 140
8.4.4.1 Streamlining invoice workflows and enhancing accuracy with conversational AI-powered automation 140
8.4.5 OTHERS 140
8.5 HUMAN RESOURCES (HR) 140
8.5.1 EMPLOYEE ENGAGEMENT & ONBOARDING 141
8.5.1.1 Boosting employee engagement and streamlining onboarding with conversational AI solutions 141
8.5.2 PERFORMANCE MANAGEMENT 142
8.5.2.1 Enhancing HR operations and driving employee development through conversational AI in performance management 142
8.5.3 DOCUMENT MANAGEMENT 142
8.5.3.1 Optimizing HR document workflows and accessibility with conversational AI-powered management 142
8.5.4 RECRUITMENT ASSISTANTS & SCREENING 142
8.5.4.1 Revolutionizing HR recruitment with conversational AI for streamlined screening and enhanced candidate experience 142
8.5.5 OTHERS 143
8.6 ITSM 143
8.6.1 INCIDENT MANAGEMENT 144
8.6.1.1 Automating and enhancing incident resolution with conversational
AI for improved user experience 144
8.6.2 COST OPTIMIZATION 144
8.6.2.1 Reducing operational costs and boosting productivity with conversational AI-powered automation 144
8.6.3 QUERY HANDLING 145
8.6.3.1 Improving user support and information access through intelligent conversational AI query handling 145
8.6.4 KNOWLEDGE MANAGEMENT 145
8.6.4.1 Streamlining information access and enhancing support efficiency with conversational AI-driven knowledge management 145
8.6.5 OTHERS 145
9 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE 146
9.1 INTRODUCTION 147
9.1.1 INTEGRATION TYPE: CONVERSATIONAL AI MARKET DRIVERS 147
9.2 INTERNAL ENTERPRISE SYSTEMS 148
9.2.1 CRM 149
9.2.1.1 Unlocking smarter customer engagement through conversational
AI and CRM integration 149
9.2.2 KNOWLEDGE BASE SYSTEMS 150
9.2.2.1 Empowering enterprise intelligence with conversational AI and knowledge-based system integration 150
9.3 EXTERNAL COMMUNICATION CHANNELS 150
9.3.1 MOBILE APPS 151
9.3.1.1 Enhancing user engagement with conversational AI integration in mobile apps 151
9.3.2 IVR SYSTEMS 152
9.3.2.1 Revolutionizing customer support with AI-enhanced interactive voice response (IVR) systems 152
9.3.3 MESSAGING SERVICES/PLATFORMS 152
9.3.3.1 Optimizing customer communication with conversational AI integration in messaging platforms 152
9.3.4 WEBSITES 153
9.3.4.1 Enhancing customer experience with AI-driven chatbot
integration on websites 153
10 CONVERSATIONAL AI MARKET, BY END USER 154
10.1 INTRODUCTION 155
10.1.1 END USERS: CONVERSATIONAL AI MARKET DRIVERS 155
10.2 INDIVIDUAL USERS 156
10.3 ENTERPRISES 157
10.3.1 BFSI 159
10.3.1.1 Automated customer support 160
10.3.1.1.1 Automated customer service enhances efficiency
and accessibility 160
10.3.1.2 Conversational banking 161
10.3.1.2.1 Conversational banking transforms customer interactions and streamlines operations 161
10.3.1.3 Portfolio management 161
10.3.1.3.1 Strategic portfolio management leveraging AI and data 161
10.3.1.4 Investment advisory bots 161
10.3.1.4.1 AI-driven investment advisory for personalized
financial guidance 161
10.3.1.5 Others 162
10.3.2 RETAIL & E-COMMERCE 162
10.3.2.1 Voice commerce 163
10.3.2.1.1 Revolutionizing e-commerce with conversational
voice technology 163
10.3.2.2 Personalized recommendations 163
10.3.2.2.1 Enhancing retail experiences through AI-powered personalized recommendations 163
10.3.2.3 In-store assistance 164
10.3.2.3.1 Transforming in-store operations with intelligent assistance 164
10.3.2.4 Automated surveys 164
10.3.2.4.1 Revolutionizing feedback collection with AI-powered automated surveys 164
10.3.2.5 Automated order tracking and updates 164
10.3.2.5.1 Streamlining order management through AI-driven
tracking and updates 164
10.3.2.6 Others 164
10.3.3 HEALTHCARE & LIFE SCIENCES 165
10.3.3.1 Automated appointment booking 166
10.3.3.1.1 Automating appointment booking for enhanced
patient experience 166
10.3.3.2 Patient engagement and follow-up 166
10.3.3.2.1 Improving patient engagement and follow-up
with conversational AI 166
10.3.3.3 Self-health management 166
10.3.3.3.1 Empowering self-management in healthcare through
AI interactions 166
10.3.3.4 Symptom assessment and triage management 167
10.3.3.4.1 AI-driven symptom assessment and triage for efficient healthcare management 167
10.3.3.5 Others 167
10.3.4 TECHNOLOGY & SOFTWARE 167
10.3.4.1 IT helpdesk support and troubleshooting 168
10.3.4.1.1 Enhancing IT operations with AI-powered helpdesk support 168
10.3.4.2 Software and application support 169
10.3.4.2.1 Transforming software support with intelligent conversational assistance 169
10.3.4.3 Project management and task tracking 169
10.3.4.3.1 Revolutionizing project management and task
tracking with AI 169
10.3.4.4 Virtual IT procurement assistants 169
10.3.4.4.1 Streamlining IT procurement with intelligent
virtual assistants 169
10.3.4.5 Others 170
10.3.5 TELECOMMUNICATIONS 170
10.3.5.1 Customer support 171
10.3.5.1.1 Transforming telecom customer support with AI-powered virtual agents 171
10.3.5.2 Sales & upselling assistants 171
10.3.5.2.1 Leveraging AI as sales and upselling assistants in telecommunications 171
10.3.5.3 Technical support automation 172
10.3.5.3.1 Streamlining telecom technical support through
AI automation 172
10.3.5.4 Customer onboarding & KYC 172
10.3.5.4.1 Simplifying telecom customer onboarding and KYC
with conversational AI 172
10.3.5.5 Others 172
10.3.6 MEDIA & ENTERTAINMENT 173
10.3.6.1 Content personalization 174
10.3.6.1.1 Enhancing media experiences through AI-driven content personalization 174
10.3.6.2 Immersive conversational gaming 174
10.3.6.2.1 Creating engaging interactive experiences with immersive conversational gaming 174
10.3.6.3 Advertising & promotions 174
10.3.6.3.1 Reshaping media advertising with AI-powered
personalized campaigns 174
10.3.6.4 Content localization and translation 175
10.3.6.4.1 Streamlining global media reach with AI-powered content localization and translation 175
10.3.6.5 Others 175
10.3.7 TRAVEL & HOSPITALITY 175
10.3.7.1 Virtual travel assistance 176
10.3.7.1.1 Elevating travel experiences with AI-powered
virtual assistance 176
10.3.7.2 Personalized travel planning 177
10.3.7.2.1 Revolutionizing trip planning with AI-driven personalized recommendations 177
10.3.7.3 Conversational check-ins 177
10.3.7.3.1 Enhancing team collaboration with conversational
check-ins 177
10.3.7.4 Others 177
10.3.8 GOVERNMENT & DEFENSE 177
10.3.8.1 E-governance services 178
10.3.8.1.1 Enhancing public services through AI-powered
e-governance 178
10.3.8.2 Public safety information dissemination 179
10.3.8.2.1 Improving public safety with conversational AI-driven information dissemination 179
10.3.8.3 Virtual training assistants 179
10.3.8.3.1 Revolutionizing training with conversational AI-powered virtual assistants 179
10.3.8.4 Others 179
10.3.9 ENERGY & UTILITIES 180
10.3.9.1 Customer service & engagement 181
10.3.9.1.1 Redefining energy customer engagement with conversational AI 181
10.3.9.2 Operations & infrastructure support 181
10.3.9.2.1 Leveraging conversational AI for enhanced energy operations and infrastructure support 181
10.3.9.3 Automated billing and payment assistance 181
10.3.9.3.1 Automating energy billing and payment assistance with conversational AI 181
10.3.9.4 Regulatory, safety & compliance 182
10.3.9.4.1 Ensuring regulatory compliance and safety in energy with conversational AI 182
10.3.9.5 Others 182
10.3.10 AUTOMOTIVE 182
10.3.10.1 Pre-sales & showroom assistance 183
10.3.10.1.1 Enhancing automotive pre-sales and showroom experiences with conversational AI 183
10.3.10.2 In-vehicle assistance 184
10.3.10.2.1 Elevating driving experience with in-vehicle conversational AI assistance 184
10.3.10.3 Post-sales support 184
10.3.10.3.1 Providing comprehensive post-sales automotive support
via conversational AI 184
10.3.10.4 Ai-powered navigation and route optimization 184
10.3.10.4.1 Optimizing driving with AI-powered conversational navigation and route planning 184
10.3.10.5 Others 185
10.3.11 TRANSPORTATION & LOGISTICS 185
10.3.11.1 Port & terminal operations support 186
10.3.11.1.1 Enhancing port and terminal efficiency with AI-powered operations support 186
10.3.11.2 Driver support & onboarding bots 186
10.3.11.2.1 Revolutionizing driver management with AI-driven support and onboarding bots 186
10.3.11.3 Warehouse operations assistants 187
10.3.11.3.1 Optimizing warehouse operations with intelligent
AI assistants 187
10.3.11.4 Fleet health & maintenance bots 187
10.3.11.4.1 Proactive fleet management with AI-powered health and maintenance bots 187
10.3.11.5 Others 187
10.3.12 OTHER ENTERPRISES 188
11 CONVERSATIONAL AI MARKET, BY REGION 189
11.1 INTRODUCTION 190
11.2 NORTH AMERICA 192
11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS 192
11.2.2 NORTH AMERICA: MACROECONOMIC OUTLOOK 192
11.2.3 US 200
11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions 200
11.2.4 CANADA 200
11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions 200
11.3 EUROPE 201
11.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS 202
11.3.2 EUROPE: MACROECONOMIC OUTLOOK 202
11.3.3 UK 209
11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market 209
11.3.4 GERMANY 210
11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience 210
11.3.5 FRANCE 211
11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth 211
11.3.6 ITALY 211
11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations 211
11.3.7 SPAIN 212
11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions 212
11.3.8 REST OF EUROPE 213
11.4 ASIA PACIFIC 214
11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS 214
11.4.2 ASIA PACIFIC: MACROECONOMIC OUTLOOK 214
11.4.3 CHINA 222
11.4.3.1 Integration of conversational AI solutions into operational frameworks to drive market 222
11.4.4 INDIA 223
11.4.4.1 Increasing internet penetration, expanding smartphone usage, and government’s ‘Digital India’ initiative to propel market 223
11.4.5 JAPAN 224
11.4.5.1 Aging population, labor shortage, and government’s initiatives to promote AI adoption to accelerate market growth 224
11.4.6 SOUTH KOREA 224
11.4.6.1 Technological innovation, high internet penetration rates, and government initiatives to propel market 224
11.4.7 ASEAN 225
11.4.7.1 Government initiatives to promote digital transformation to foster market growth 225
11.4.8 AUSTRALIA & NEW ZEALAND 226
11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to
spur market growth 226
11.4.9 REST OF ASIA PACIFIC 227
11.5 MIDDLE EAST & AFRICA 228
11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS 228
11.5.2 MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK 229
11.5.3 UAE 235
11.5.3.1 ‘UAE Vision 2021,’ Dubai’s Smart City initiatives, and favorable investment climate to spur market growth 235
11.5.4 KSA 236
11.5.4.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market 236
11.5.5 QATAR 237
11.5.5.1 ‘Qatar Vision 2030’ and other government initiatives, and thriving tourism and hospitality sector to accelerate market growth 237
11.5.6 EGYPT 238
11.5.6.1 Growing demand for personalized customer experience and streamlined business processes to propel market 238
11.5.7 SOUTH AFRICA 239
11.5.7.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market 239
11.5.8 REST OF MIDDLE EAST & AFRICA 240
11.6 LATIN AMERICA 241
11.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS 241
11.6.2 LATIN AMERICA: MACROECONOMIC OUTLOOK 241
11.6.3 BRAZIL 248
11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth 248
11.6.4 MEXICO 248
11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions 248
11.6.5 ARGENTINA 249
11.6.5.1 Rising demand for personalized customer experience to drive conversational AI market 249
11.6.6 REST OF LATIN AMERICA 250
12 COMPETITIVE LANDSCAPE 251
12.1 OVERVIEW 251
12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN, 2022–2025 251
12.3 REVENUE ANALYSIS, 2020–2024 254
12.4 MARKET SHARE ANALYSIS, 2024 255
12.4.1 MARKET RANKING ANALYSIS 256
12.5 PRODUCT COMPARATIVE ANALYSIS 257
12.5.1 PRODUCT COMPARATIVE ANALYSIS, BY PROMINENT/ LEADING VENDOR 257
12.5.1.1 Kore.ai (Kore.ai Platform) 258
12.5.1.2 Microsoft (Azure Bot Services + Copilot) 258
12.5.1.3 Google (Dialogflow) 258
12.5.1.4 IBM (Watsonx Assistant) 258
12.5.1.5 AWS (AWS Lex) 258
12.6 COMPANY VALUATION AND FINANCIAL METRICS 259
12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024 260
12.7.1 STARS 260
12.7.2 EMERGING LEADERS 260
12.7.3 PERVASIVE PLAYERS 260
12.7.4 PARTICIPANTS 260
12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024 262
12.7.5.1 Company footprint 262
12.7.5.2 Regional footprint 263
12.7.5.3 Product type footprint 264
12.7.5.4 Business function footprint 265
12.7.5.5 End user footprint 266
12.8 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024 267
12.8.1 PROGRESSIVE COMPANIES 267
12.8.2 RESPONSIVE COMPANIES 267
12.8.3 DYNAMIC COMPANIES 267
12.8.4 STARTING BLOCKS 267
12.8.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2024 269
12.8.5.1 Detailed list of key startups/SMEs 269
12.8.5.2 Competitive benchmarking of key startups/SMEs 271
12.9 COMPETITIVE SCENARIO 272
12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS 272
12.9.2 DEALS 277
13 COMPANY PROFILES 289
13.1 INTRODUCTION 289
13.2 KEY PLAYERS 289
13.2.1 MICROSOFT 289
13.2.1.1 Business overview 289
13.2.1.2 Products/Solutions/Services offered 291
13.2.1.3 Recent developments 292
13.2.1.3.1 Product launches & enhancements 292
13.2.1.3.2 Deals 292
13.2.1.4 MnM view 293
13.2.1.4.1 Key strengths 293
13.2.1.4.2 Strategic choices made 294
13.2.1.4.3 Weaknesses and competitive threats 294
13.2.1.5 MnM view 294
13.2.1.5.1 Key strengths 294
13.2.1.5.2 Strategic choices made 294
13.2.1.5.3 Weaknesses and competitive threats 295
13.2.2 IBM 296
13.2.2.1 Business overview 296
13.2.2.2 Products/Solutions/Services offered 298
13.2.2.3 Recent developments 298
13.2.2.3.1 Product launches & enhancements 298
13.2.2.3.2 Deals 299
13.2.2.4 MnM view 300
13.2.2.4.1 Key strengths 300
13.2.2.4.2 Strategic choices made 300
13.2.2.4.3 Weaknesses and competitive threats 300
13.2.3 GOOGLE 301
13.2.3.1 Business overview 301
13.2.3.2 Products/Solutions/Services offered 302
13.2.3.3 Recent developments 304
13.2.3.3.1 Product launches & enhancements 304
13.2.3.3.2 Deals 305
13.2.3.4 MnM view 306
13.2.3.4.1 Key strengths 306
13.2.3.4.2 Strategic choices made 306
13.2.3.4.3 Weaknesses and competitive threats 306
13.2.4 AWS 307
13.2.4.1 Business overview 307
13.2.4.2 Products/Solutions/Services offered 308
13.2.4.3 Recent developments 308
13.2.4.3.1 Product launches & enhancements 308
13.2.4.3.2 Deals 309
13.2.4.4 MnM view 310
13.2.4.4.1 Key strengths 310
13.2.4.4.2 Strategic choices made 310
13.2.4.4.3 Weaknesses and competitive threats 310
13.2.5 KORE.AI 311
13.2.5.1 Business overview 311
13.2.5.2 Products/Solutions/Services offered 311
13.2.5.3 Recent developments 312
13.2.5.3.1 Product launches & enhancements 312
13.2.5.3.2 Deals 312
13.2.5.4 MnM view 314
13.2.5.4.1 Key strengths 314
13.2.5.4.2 Strategic choices made 314
13.2.5.4.3 Weaknesses and competitive threats 314
13.2.6 ORACLE 315
13.2.6.1 Business overview 315
13.2.6.2 Products/Solutions/Services offered 316
13.2.6.3 Recent developments 317
13.2.6.3.1 Product launches & enhancements 317
13.2.6.3.2 Deals 317
13.2.7 OPENAI 319
13.2.7.1 Business overview 319
13.2.7.2 Products/Solutions/Services offered 320
13.2.7.3 Recent developments 320
13.2.7.3.1 Product launches & enhancements 320
13.2.7.3.2 Deals 321
13.2.7.4 MnM view 322
13.2.7.4.1 Key strengths 322
13.2.7.4.2 Strategic choices made 322
13.2.7.4.3 Weaknesses and competitive threats 322
13.2.8 BAIDU 323
13.2.8.1 Business overview 323
13.2.8.2 Products/Solutions/Services offered 324
13.2.8.3 Recent developments 324
13.2.8.3.1 Product launches & enhancements 324
13.2.9 SAP 325
13.2.9.1 Business overview 325
13.2.9.2 Products/Solutions/Services offered 326
13.2.9.3 Recent developments 327
13.2.9.3.1 Deals 327
13.2.10 LIVEPERSON 329
13.2.10.1 Business overview 329
13.2.10.2 Products/Solutions/Services offered 330
13.2.10.3 Recent developments 331
13.2.10.3.1 Product launches & enhancements 331
13.2.10.3.2 Deals 332
13.2.11 [24]7.AI 334
13.2.11.1 Business overview 334
13.2.11.2 Products/Solutions/Services offered 334
13.2.11.3 Recent developments 335
13.2.11.3.1 Product launches & enhancements 335
13.2.12 EGAIN 336
13.2.12.1 Business overview 336
13.2.12.2 Products/Solutions/Services offered 337
13.2.12.3 Recent developments 339
13.2.12.3.1 Product launches & enhancements 339
13.2.12.3.2 Deals 340
13.2.13 SOUNDHOUND AI 341
13.2.13.1 Business overview 341
13.2.13.2 Products/Solutions/Services offered 342
13.2.13.3 Recent developments 343
13.2.13.3.1 Product launches & enhancements 343
13.2.13.3.2 Deals 344
13.2.14 VERINT 345
13.2.15 ANTHROPIC 346
13.2.16 SPRINKLR 347
13.2.17 GUPSHUP 348
13.2.18 YELLOW.AI 349
13.2.19 TWILIO 349
13.2.20 UNIPHORE 350
13.3 OTHER PLAYERS 351
13.3.1 TENEO.AI 351
13.3.1.1 Business overview 351
13.3.1.2 Products/Solutions/Services offered 352
13.3.1.3 Recent developments 353
13.3.1.3.1 Deals 353
13.3.2 AISERA 354
13.3.3 LAIYE 355
13.3.4 OMILIA 356
13.3.5 INBENTA 357
13.3.6 AVAAMO 358
13.3.7 COGNIGY 359
13.3.8 ONEREACH.AI 360
13.3.9 BOOST.AI 361
13.3.10 HAPTIK 362
13.3.11 CONVERSICA 363
13.3.12 QUIQ 363
13.3.13 RASA 364
13.3.14 PYPESTREAM 365
13.3.15 CREATIVE VIRTUAL 366
13.3.16 SENSEFORTH.AI 366
13.3.17 RULAI 367
13.3.18 VERLOOP.IO 368
13.3.19 KASISTO 369
13.3.20 EXCEED.AI 370
13.3.21 CLINC 370
13.3.22 MINDMELD 371
13.3.23 SAARTHI.AI 371
13.3.24 GRIDSPACE 372
14 ADJACENT AND RELATED MARKETS 373
14.1 INTRODUCTION 373
14.2 SPEECH ANALYTICS MARKET – GLOBAL FORECAST TO 2029 373
14.2.1 MARKET DEFINITION 373
14.2.2 MARKET OVERVIEW 373
14.2.2.1 Speech analytics market, by offering 374
14.2.2.2 Speech analytics market, by deployment type 374
14.2.2.3 Speech analytics market, by business function 375
14.2.2.4 Speech analytics market, by channel 376
14.2.2.5 Speech analytics market, by vertical 377
14.2.2.6 Speech analytics market, by region 378
14.3 CHATBOT MARKET – GLOBAL FORECAST TO 2028 378
14.3.1 MARKET DEFINITION 378
14.3.2 MARKET OVERVIEW 379
14.3.2.1 Chatbot market, by offering 379
14.3.2.2 Chatbot market, by type 380
14.3.2.3 Chatbot market, by channel integration 381
14.3.2.4 Chatbot market, by bot communication 382
14.3.2.5 Chatbot market, by business function 382
14.3.2.6 Chatbot market, by vertical 383
14.3.2.7 Chatbot market, by region 385
15 APPENDIX 386
15.1 DISCUSSION GUIDE 386
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 393
15.3 CUSTOMIZATION OPTIONS 395
15.4 RELATED REPORTS 395
15.5 AUTHOR DETAILS 396
LIST OF TABLES
TABLE 1 USD EXCHANGE RATES, 2020–2024 41
TABLE 2 PRIMARY INTERVIEWS 44
TABLE 3 FACTOR ANALYSIS 51
TABLE 4 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE,
2020–2024 (USD MILLION, Y-O-Y) 57
TABLE 5 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE,
2025–2031 (USD MILLION, Y-O-Y) 57
TABLE 6 US-ADJUSTED RECIPROCAL TARIFF RATES 71
TABLE 7 CONVERSATIONAL AI MARKET: ECOSYSTEM 81
TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 90
TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 91
TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 91
TABLE 11 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 92
TABLE 12 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES,
AND OTHER ORGANIZATIONS 93
TABLE 13 PATENTS FILED, 2016–2025 95
TABLE 14 LIST OF FEW PATENTS IN CONVERSATIONAL AI MARKET, 2024–2025 97
TABLE 15 AVERAGE SELLING PRICE OF OFFERING, BY PRODUCT TYPE, 2025 99
TABLE 16 AVERAGE SELLING PRICE, BY BUSINESS FUNCTION, 2025 100
TABLE 17 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES &
EVENTS, 2025–2026 101
TABLE 18 PORTER’S FIVE FORCES’ IMPACT ON CONVERSATIONAL AI MARKET 102
TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 106
TABLE 20 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 106
TABLE 21 CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 111
TABLE 22 CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 111
TABLE 23 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 112
TABLE 24 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2025–2031 (USD MILLION) 112
TABLE 25 CLOUD: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 113
TABLE 26 CLOUD: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 114
TABLE 27 ON-PREMISES: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 114
TABLE 28 ON-PREMISES: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 115
TABLE 29 CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 116
TABLE 30 CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 116
TABLE 31 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,
2020–2024 (USD MILLION) 117
TABLE 32 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,
2025–2031 (USD MILLION) 117
TABLE 33 CONSULTING & ADVISORY: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 118
TABLE 34 CONSULTING & ADVISORY: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 118
TABLE 35 INTEGRATION & DEPLOYMENT: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 119
TABLE 36 INTEGRATION & DEPLOYMENT: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 119
TABLE 37 SUPPORT & MAINTENANCE: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 120
TABLE 38 SUPPORT & MAINTENANCE: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 120
TABLE 39 TRAINING & EDUCATION: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 121
TABLE 40 TRAINING & EDUCATION: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 121
TABLE 41 MANAGED CONVERSATIONAL AI SERVICES: CONVERSATIONAL AI MARKET,
BY REGION, 2020–2024 (USD MILLION) 122
TABLE 42 MANAGED CONVERSATIONAL AI SERVICES: CONVERSATIONAL AI MARKET,
BY REGION, 2025–2031 (USD MILLION) 122
TABLE 43 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2020–2024 (USD MILLION) 125
TABLE 44 CONVERSATIONAL AI MARKET, BY PRODUCT TYPE, 2025–2031 (USD MILLION) 125
TABLE 45 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 126
TABLE 46 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 126
TABLE 47 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 127
TABLE 48 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 127
TABLE 49 VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 128
TABLE 50 VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 128
TABLE 51 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 129
TABLE 52 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 129
TABLE 53 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2020–2024 (USD MILLION) 132
TABLE 54 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2025–2031 (USD MILLION) 132
TABLE 55 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 133
TABLE 56 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 133
TABLE 57 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 135
TABLE 58 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 136
TABLE 59 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 138
TABLE 60 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 139
TABLE 61 HUMAN RESOURCES (HR): CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 141
TABLE 62 HUMAN RESOURCES (HR): CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 141
TABLE 63 ITSM: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 143
TABLE 64 ITSM: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 144
TABLE 65 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 148
TABLE 66 CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 148
TABLE 67 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 149
TABLE 68 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 149
TABLE 69 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET,
BY REGION, 2020–2024 (USD MILLION) 151
TABLE 70 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET,
BY REGION, 2025–2031 (USD MILLION) 151
TABLE 71 CONVERSATIONAL AI MARKET, BY END USER, 2020–2024 (USD MILLION) 156
TABLE 72 CONVERSATIONAL AI MARKET, BY END USER, 2025–2031 (USD MILLION) 156
TABLE 73 INDIVIDUAL USERS: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 157
TABLE 74 INDIVIDUAL USERS: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 157
TABLE 75 CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2020–2024 (USD MILLION) 158
TABLE 76 CONVERSATIONAL AI MARKET, BY ENTERPRISE, 2025–2031 (USD MILLION) 159
TABLE 77 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 160
TABLE 78 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 160
TABLE 79 RETAIL & E-COMMERCE: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 162
TABLE 80 RETAIL & E-COMMERCE: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 163
TABLE 81 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 165
TABLE 82 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 165
TABLE 83 TECHNOLOGY & SOFTWARE: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 168
TABLE 84 TECHNOLOGY & SOFTWARE: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 168
TABLE 85 TELECOMMUNICATIONS: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 170
TABLE 86 TELECOMMUNICATIONS: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 171
TABLE 87 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 173
TABLE 88 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 173
TABLE 89 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 176
TABLE 90 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 176
TABLE 91 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 178
TABLE 92 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 178
TABLE 93 ENERGY & UTILITIES: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 180
TABLE 94 ENERGY & UTILITIES: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 180
TABLE 95 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 183
TABLE 96 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 183
TABLE 97 TRANSPORTATION & LOGISTICS: CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 185
TABLE 98 TRANSPORTATION & LOGISTICS: CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 186
TABLE 99 OTHER ENTERPRISES: CONVERSATIONAL AI MARKET, BY REGION,
2020–2024 (USD MILLION) 188
TABLE 100 OTHER ENTERPRISES: CONVERSATIONAL AI MARKET, BY REGION,
2025–2031 (USD MILLION) 188
TABLE 101 CONVERSATIONAL AI MARKET, BY REGION, 2020–2024 (USD MILLION) 191
TABLE 102 CONVERSATIONAL AI MARKET, BY REGION, 2025–2031 (USD MILLION) 191
TABLE 103 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 193
TABLE 104 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 194
TABLE 105 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 194
TABLE 106 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2025–2031 (USD MILLION) 194
TABLE 107 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE,
2020–2024 (USD MILLION) 194
TABLE 108 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE,
2025–2031 (USD MILLION) 195
TABLE 109 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 195
TABLE 110 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 195
TABLE 111 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2020–2024 (USD MILLION) 196
TABLE 112 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2025–2031 (USD MILLION) 196
TABLE 113 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2020–2024 (USD MILLION) 196
TABLE 114 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2025–2031 (USD MILLION) 197
TABLE 115 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2020–2024 (USD MILLION) 197
TABLE 116 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2025–2031 (USD MILLION) 197
TABLE 117 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY END USER,
2020–2024 (USD MILLION) 197
TABLE 118 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY END USER,
2025–2031 (USD MILLION) 198
TABLE 119 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2020–2024 (USD MILLION) 198
TABLE 120 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2025–2031 (USD MILLION) 199
TABLE 121 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 199
TABLE 122 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY,
2025–2031 (USD MILLION) 199
TABLE 123 US: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 200
TABLE 124 US: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 200
TABLE 125 CANADA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 201
TABLE 126 CANADA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 201
TABLE 127 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 202
TABLE 128 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 203
TABLE 129 EUROPE: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 203
TABLE 130 EUROPE: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2025–2031 (USD MILLION) 203
TABLE 131 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2020–2024 (USD MILLION) 203
TABLE 132 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2025–2031 (USD MILLION) 204
TABLE 133 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,
2020–2024 (USD MILLION) 204
TABLE 134 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,
2025–2031 (USD MILLION) 204
TABLE 135 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2020–2024 (USD MILLION) 205
TABLE 136 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2025–2031 (USD MILLION) 205
TABLE 137 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2020–2024 (USD MILLION) 205
TABLE 138 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2025–2031 (USD MILLION) 206
TABLE 139 EUROPE: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2020–2024 (USD MILLION) 206
TABLE 140 EUROPE: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2025–2031 (USD MILLION) 206
TABLE 141 EUROPE: CONVERSATIONAL AI MARKET, BY END USER,
2020–2024 (USD MILLION) 206
TABLE 142 EUROPE: CONVERSATIONAL AI MARKET, BY END USER,
2025–2031 (USD MILLION) 207
TABLE 143 EUROPE: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2020–2024 (USD MILLION) 207
TABLE 144 EUROPE: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2025–2031 (USD MILLION) 208
TABLE 145 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 208
TABLE 146 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2025–2031 (USD MILLION) 209
TABLE 147 UK: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 209
TABLE 148 UK: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 210
TABLE 149 GERMANY: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 210
TABLE 150 GERMANY: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 210
TABLE 151 FRANCE: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 211
TABLE 152 FRANCE: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 211
TABLE 153 ITALY: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 212
TABLE 154 ITALY: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 212
TABLE 155 SPAIN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 212
TABLE 156 SPAIN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 213
TABLE 157 REST OF EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 213
TABLE 158 REST OF EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 213
TABLE 159 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 216
TABLE 160 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 216
TABLE 161 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 216
TABLE 162 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2025–2031 (USD MILLION) 216
TABLE 163 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE,
2020–2024 (USD MILLION) 217
TABLE 164 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE,
2025–2031 (USD MILLION) 217
TABLE 165 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,
2020–2024 (USD MILLION) 217
TABLE 166 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE,
2025–2031 (USD MILLION) 217
TABLE 167 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2020–2024 (USD MILLION) 218
TABLE 168 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2025–2031 (USD MILLION) 218
TABLE 169 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2020–2024 (USD MILLION) 218
TABLE 170 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2025–2031 (USD MILLION) 219
TABLE 171 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2020–2024 (USD MILLION) 219
TABLE 172 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2025–2031 (USD MILLION) 219
TABLE 173 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY END USER,
2020–2024 (USD MILLION) 219
TABLE 174 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY END USER,
2025–2031 (USD MILLION) 220
TABLE 175 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2020–2024 (USD MILLION) 220
TABLE 176 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2025–2031 (USD MILLION) 221
TABLE 177 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 221
TABLE 178 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY,
2025–2031 (USD MILLION) 222
TABLE 179 CHINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 222
TABLE 180 CHINA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 223
TABLE 181 INDIA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 223
TABLE 182 INDIA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 223
TABLE 183 JAPAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 224
TABLE 184 JAPAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 224
TABLE 185 SOUTH KOREA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 225
TABLE 186 SOUTH KOREA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 225
TABLE 187 ASEAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 226
TABLE 188 ASEAN: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 226
TABLE 189 AUSTRALIA & NEW ZEALAND: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 227
TABLE 190 AUSTRALIA & NEW ZEALAND: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 227
TABLE 191 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 228
TABLE 192 REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 228
TABLE 193 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 229
TABLE 194 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 229
TABLE 195 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 230
TABLE 196 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE, 2025–2031 (USD MILLION) 230
TABLE 197 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE,
2020–2024 (USD MILLION) 230
TABLE 198 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE,
2025–2031 (USD MILLION) 230
TABLE 199 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 231
TABLE 200 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 231
TABLE 201 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2020–2024 (USD MILLION) 231
TABLE 202 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2025–2031 (USD MILLION) 232
TABLE 203 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2020–2024 (USD MILLION) 232
TABLE 204 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE, 2025–2031 (USD MILLION) 232
TABLE 205 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2020–2024 (USD MILLION) 232
TABLE 206 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2025–2031 (USD MILLION) 233
TABLE 207 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY END USER,
2020–2024 (USD MILLION) 233
TABLE 208 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY END USER,
2025–2031 (USD MILLION) 233
TABLE 209 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2020–2024 (USD MILLION) 234
TABLE 210 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2025–2031 (USD MILLION) 234
TABLE 211 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 235
TABLE 212 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY,
2025–2031 (USD MILLION) 235
TABLE 213 UAE: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 236
TABLE 214 UAE: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 236
TABLE 215 KSA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 237
TABLE 216 KSA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 237
TABLE 217 QATAR: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 237
TABLE 218 QATAR: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 238
TABLE 219 EGYPT: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 238
TABLE 220 EGYPT: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 238
TABLE 221 SOUTH AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 239
TABLE 222 SOUTH AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 239
TABLE 223 REST OF MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 240
TABLE 224 REST OF MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 240
TABLE 225 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 242
TABLE 226 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 242
TABLE 227 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 242
TABLE 228 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE,
2025–2031 (USD MILLION) 243
TABLE 229 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE,
2020–2024 (USD MILLION) 243
TABLE 230 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE,
2025–2031 (USD MILLION) 243
TABLE 231 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2020–2024 (USD MILLION) 243
TABLE 232 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2025–2031 (USD MILLION) 244
TABLE 233 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2020–2024 (USD MILLION) 244
TABLE 234 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION,
2025–2031 (USD MILLION) 244
TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2020–2024 (USD MILLION) 245
TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION TYPE,
2025–2031 (USD MILLION) 245
TABLE 237 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2020–2024 (USD MILLION) 245
TABLE 238 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PRODUCT TYPE,
2025–2031 (USD MILLION) 245
TABLE 239 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY END USER,
2020–2024 (USD MILLION) 246
TABLE 240 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY END USER,
2025–2031 (USD MILLION) 246
TABLE 241 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2020–2024 (USD MILLION) 246
TABLE 242 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY ENTERPRISE,
2025–2031 (USD MILLION) 247
TABLE 243 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 247
TABLE 244 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY,
2025–2031 (USD MILLION) 247
TABLE 245 BRAZIL: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 248
TABLE 246 BRAZIL: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 248
TABLE 247 MEXICO: CONVERSATIONAL AI MARKET, BY OFFERING, 2020–2024 (USD MILLION) 249
TABLE 248 MEXICO: CONVERSATIONAL AI MARKET, BY OFFERING, 2025–2031 (USD MILLION) 249
TABLE 249 ARGENTINA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 249
TABLE 250 ARGENTINA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 250
TABLE 251 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2020–2024 (USD MILLION) 250
TABLE 252 REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING,
2025–2031 (USD MILLION) 250
TABLE 253 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL
AI VENDORS, 2022–2025 251
TABLE 254 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION 256
TABLE 255 REGIONAL FOOTPRINT (20 COMPANIES), 2024 263
TABLE 256 PRODUCT TYPE FOOTPRINT (20 COMPANIES), 2024 264
TABLE 257 BUSINESS FUNCTION FOOTPRINT (20 COMPANIES), 2024 265
TABLE 258 END USER FOOTPRINT (20 COMPANIES), 2024 266
TABLE 259 CONVERSATIONAL AI MARKET: KEY STARTUPS/SMES, 2024 269
TABLE 260 CONVERSATIONAL AI MARKET: COMPETITIVE BENCHMARKING
OF KEY STARTUPS/SMES, 2024 271
TABLE 261 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND
ENHANCEMENTS, 2022–2025 272
TABLE 262 CONVERSATIONAL AI MARKET: DEALS, 2022–2025 277
TABLE 263 MICROSOFT: BUSINESS OVERVIEW 290
TABLE 264 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 291
TABLE 265 MICROSOFT: PRODUCT LAUNCHES & ENHANCEMENTS 292
TABLE 266 MICROSOFT: DEALS 292
TABLE 267 IBM: COMPANY OVERVIEW 296
TABLE 268 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 298
TABLE 269 IBM: PRODUCT LAUNCHES & ENHANCEMENTS 298
TABLE 270 IBM: DEALS 299
TABLE 271 GOOGLE: COMPANY OVERVIEW 301
TABLE 272 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 302
TABLE 273 GOOGLE: PRODUCT LAUNCHES & ENHANCEMENTS 304
TABLE 274 GOOGLE: DEALS 305
TABLE 275 AWS: COMPANY OVERVIEW 307
TABLE 276 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 308
TABLE 277 AWS: PRODUCT LAUNCHES & ENHANCEMENTS 308
TABLE 278 AWS: DEALS 309
TABLE 279 KORE.AI: COMPANY OVERVIEW 311
TABLE 280 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 311
TABLE 281 KORE.AI: PRODUCT LAUNCHES & ENHANCEMENTS 312
TABLE 282 KORE.AI: DEALS 312
TABLE 283 ORACLE: COMPANY OVERVIEW 315
TABLE 284 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 316
TABLE 285 ORACLE: PRODUCT LAUNCHES & ENHANCEMENTS 317
TABLE 286 ORACLE: DEALS 317
TABLE 287 OPENAI: COMPANY OVERVIEW 319
TABLE 288 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 320
TABLE 289 OPENAI: PRODUCT LAUNCHES & ENHANCEMENTS 320
TABLE 290 OPENAI: DEALS 321
TABLE 291 BAIDU: COMPANY OVERVIEW 323
TABLE 292 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED 324
TABLE 293 BAIDU: PRODUCT LAUNCHES & ENHANCEMENTS 324
TABLE 294 SAP: COMPANY OVERVIEW 325
TABLE 295 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 326
TABLE 296 SAP: DEALS 327
TABLE 297 LIVEPERSON: COMPANY OVERVIEW 329
TABLE 298 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED 330
TABLE 299 LIVEPERSON: PRODUCT LAUNCHES & ENHANCEMENTS 331
TABLE 300 LIVEPERSON: DEALS 332
TABLE 301 [24]7.AI: COMPANY OVERVIEW 334
TABLE 302 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 334
TABLE 303 [24]7.AI: PRODUCT LAUNCHES & ENHANCEMENTS 335
TABLE 304 EGAIN: COMPANY OVERVIEW 336
TABLE 305 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED 337
TABLE 306 EGAIN: PRODUCT LAUNCHES & ENHANCEMENTS 339
TABLE 307 EGAIN: DEALS 340
TABLE 308 SOUNDHOUND AI: COMPANY OVERVIEW 341
TABLE 309 SOUNDHOUND AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 342
TABLE 310 SOUNDHOUND AI: PRODUCT LAUNCHES & ENHANCEMENTS 343
TABLE 311 SOUNDHOUND AI: DEALS 344
TABLE 312 TENEO.AI: COMPANY OVERVIEW 351
TABLE 313 TENEO.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 352
TABLE 314 TENEO.AI: DEALS 353
TABLE 315 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION) 374
TABLE 316 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION) 374
TABLE 317 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,
2019–2023 (USD MILLION) 374
TABLE 318 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,
2024–2029 (USD MILLION) 375
TABLE 319 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION,
2019–2023 (USD MILLION) 375
TABLE 320 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION,
2024–2029 (USD MILLION) 375
TABLE 321 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION) 376
TABLE 322 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION) 376
TABLE 323 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 377
TABLE 324 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION) 377
TABLE 325 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION) 378
TABLE 326 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION) 378
TABLE 327 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION) 379
TABLE 328 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 380
TABLE 329 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION) 380
TABLE 330 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION) 381
TABLE 331 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION) 381
TABLE 332 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION) 381
TABLE 333 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION) 382
TABLE 334 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION) 382
TABLE 335 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION) 383
TABLE 336 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 383
TABLE 337 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 384
TABLE 338 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 384
TABLE 339 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION) 385
TABLE 340 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION) 385
LIST OF FIGURES
FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN 43
FIGURE 2 DATA TRIANGULATION 46
FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 47
FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 48
FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM
ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 49
FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM
ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 50
FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL
AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING 50
FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2025 57
FIGURE 9 CLOUD SEGMENT SET TO REGISTER LARGER MARKET SHARE IN 2025 58
FIGURE 10 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER
MARKET SIZE IN 2025 58
FIGURE 11 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE IN 2025 58
FIGURE 12 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE IN 2025 59
FIGURE 13 SALES & MARKETING SEGMENT SET TO REGISTER LARGEST
MARKET SHARE IN 2025 59
FIGURE 14 EXTERNAL COMMUNICATION CHANNELS SEGMENT TO HOLD
LARGER MARKET SIZE IN 2025 59
FIGURE 15 ENTERPRISES SEGMENT SET TO REGISTER LARGER MARKET SHARE IN 2025 60
FIGURE 16 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR
DURING FORECAST PERIOD 60
FIGURE 17 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 61
FIGURE 18 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES
FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET 62
FIGURE 19 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR
DURING FORECAST PERIOD 63
FIGURE 20 AI CHATBOTS AND SALES & MARKETING SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2025 63
FIGURE 21 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2024 64
FIGURE 22 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES:
CONVERSATIONAL AI MARKET 65
FIGURE 23 EVOLUTION OF CONVERSATIONAL AI MARKET 77
FIGURE 24 CONVERSATIONAL AI MARKET: ARCHITECTURE 78
FIGURE 25 CONVERSATIONAL AI MARKET: SUPPLY CHAIN ANALYSIS 79
FIGURE 26 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM 82
FIGURE 27 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO 84
FIGURE 28 NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2016–2025 96
FIGURE 29 REGIONAL ANALYSIS OF PATENTS GRANTED, 2016–2025 98
FIGURE 30 CONVERSATIONAL AI MARKET: PORTER’S FIVE FORCES ANALYSIS 103
FIGURE 31 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 105
FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 105
FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 106
FIGURE 34 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 110
FIGURE 35 CLOUD-BASED DEPLOYMENT MODE TO GROW AT HIGHER CAGR
DURING FORECAST PERIOD 112
FIGURE 36 MANAGED SERVICES TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 115
FIGURE 37 SUPPORT & MAINTENANCE MANAGEMENT TO GROW AT HIGHEST CAGR
DURING FORECAST PERIOD 117
FIGURE 38 GENERATIVE AI AGENTS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 124
FIGURE 39 OPERATIONS & SUPPLY CHAIN TO GROW AT HIGHEST CAGR
DURING FORECAST PERIOD 131
FIGURE 40 EXTERNAL COMMUNICATION CHANNELS TO GROW AT HIGHER CAGR
DURING FORECAST PERIOD 147
FIGURE 41 INDIVIDUAL USERS TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 156
FIGURE 42 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR
DURING FORECAST PERIOD 158
FIGURE 43 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE DURING FORECAST PERIOD 190
FIGURE 44 INDIA TO WITNESS FASTEST GROWTH DURING FORECAST PERIOD 191
FIGURE 45 NORTH AMERICA: CONVERSATIONAL AI MARKET SNAPSHOT 193
FIGURE 46 ASIA PACIFIC: CONVERSATIONAL AI MARKET SNAPSHOT 215
FIGURE 47 TOP FIVE PLAYERS DOMINATING MARKET OVER LAST FIVE YEARS (USD MILLION) 254
FIGURE 48 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2024 255
FIGURE 49 PRODUCT COMPARATIVE ANALYSIS, BY PROMINENT/LEADING VENDOR 257
FIGURE 50 FINANCIAL METRICS OF KEY VENDORS 259
FIGURE 51 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK
BETA OF KEY VENDORS 259
FIGURE 52 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX
(KEY PLAYERS), 2024 261
FIGURE 53 COMPANY FOOTPRINT (20 COMPANIES), 2024 262
FIGURE 54 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX
(STARTUPS/SMES), 2024 268
FIGURE 55 MICROSOFT: COMPANY SNAPSHOT 290
FIGURE 56 IBM: COMPANY SNAPSHOT 297
FIGURE 57 GOOGLE: COMPANY SNAPSHOT 302
FIGURE 58 AWS: COMPANY SNAPSHOT 307
FIGURE 59 ORACLE: COMPANY SNAPSHOT 316
FIGURE 60 BAIDU: COMPANY SNAPSHOT 323
FIGURE 61 SAP: COMPANY SNAPSHOT 326
FIGURE 62 LIVEPERSON: COMPANY SNAPSHOT 329
FIGURE 63 EGAIN: COMPANY SNAPSHOT 337
FIGURE 64 SOUNDHOUND: COMPANY SNAPSHOT 342
FIGURE 65 TENEO.AI: COMPANY SNAPSHOT 352
