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대화형 AI (Conversational AI) 시장조사 보고서

출판 : MarketsandMarkets (마켓츠앤마켓츠)   출판년월 : 2023년04월

대화형 AI (Conversational AI) 시장 : 오퍼링, 대화형 인터페이스, 비즈니스 기능(영업 및 마케팅, HR, ITSM), 채널, 기술, 수직(BFSI, 소매 및 전자상거래, 건강 관리 및 생명 과학), 지역별 – 2028년까지의 세계 예측
Conversational AI Market by Offering, Conversational Interface, Business Function (Sales & Marketing, HR, ITSM), Channel, Technology, Vertical (BFSI, Retail & eCommerce, Healthcare & Life Sciences) and Region – Global Forecast to 2028

페이지수 295
도표수 331
구성 영문조사보고서
가격

리포트목차    주문/문의    납기/라이센스안내

The conversational AI market is expected to grow from USD 10.7 billion in 2023 to USD 29.8 billion by 2028, at a CAGR of 22.6% during the forecast period.
There are several commercial utilizes for artificial intelligence (AI) and machine learning. Moreover, the expansion of business across Asian countries would help to strengthen the dominance in the Conversational AI market and garner healthy financials. The integration of predictive analytics technologies and data sources, along with significant advancements in NLP, will soon enable businesses to extract meaningful insights from the conversations in real time.

대화형 AI  (Conversational AI) 시장조사 보고서
The chatbots segment is anticipated to have the largest market size during the forecast period
A developing trend that will likely help businesses much when it is integrated into conversational AI is the use of artificial intelligence (AI) to power virtual assistants. The growth of the chatbots segment is attributed to the increasing demand for AI-powered chatbots for various use cases across verticals. The ChatGPT has the capacity to evaluate enormous data sets and offer timely insights. ChatGPT is an AI chatbot that response to the users written prompts and deliver new human-like text or images and videos generated by the AI.
The HR segment is registered to grow at the highest CAGR during the forecast period
Conversational AI can aid in streamlining the HR recruitment process by automating candidate screening, appointments, interactions, and selection through a contemporary conversational experience. It offers each employee a unique experience. In general, HR uses an average of five to ten systems to answer an employee question, produce a report, or create a business case. On the other hand, a conversational AI-powered HR tools works as a seamless, cohesive unit that enables anyone to access information or carry out duties by simply making a simple request. It also assists in prioritizing an organization’s strategic tasks.
Among Vertical, BFSI vertical is anticipated to have the largest market size during the forecast period
The increased penetration of smartphones and tablets has made it easy for BFSI stakeholders to deploy bots on various communication platforms to engage with customers. The increasing trend of deploying chatbots and virtual agents has resulted in enhanced RoI and increased customer acquisition, loyalty, and brand marketing. Some of the key functions of intelligent virtual assistants and chatbots in BFSI include account management, frequent customer alerts and reminders, credit and loan application updates, branch and ATM locators, insurance applications, and customer surveys. It also benefits customers in terms of financial advice, 24/7 access, product cross-selling, and payment transactions.

대화형 AI  (Conversational AI) 시장조사 보고서 - region
North America to account for the largest market size during the forecast period
North America is expected to have the largest market share in the conversational AI market. North America is one of the leading markets for Conversational AI in terms of market share. Organizations in various countries of this region have leveraged AI, ML, and deep learning technologies as a part of their ongoing business process to stay ahead in the market. The countries have a well-established economy, which enables conversational AI vendors to invest in new technologies. Furthermore, the region is regarded as the center of innovation where IT giants are rolling out new offerings, and aggressive collaborations are taking place pertaining to the conversational AI market.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Conversational AI market. By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
 By Designation: C-Level Executives: 50%, Directors: 30%, and Others: 20%
 By Region: North America: 40%, Asia Pacific: 30%, Europe: 20%, Middle East & Africa: 5%, Latin America: 5%
The report includes the study of key players offering Conversational AI solutions and services. It profiles major vendors in the global Conversational AI market. The major vendors in the global Conversational AI market include IBM (US), Microsoft (US), Google (US), AWS (US), Artificial Solutions (Sweden), Baidu (China), SAP (Germany), Oracle (US), OpenAI (US), Kore.ai (US), LivePerson (US), Avaamo (US), SoundHound (US), Kasisto (US), MindMeld (US), Solvvy (US), Creative Virtual (UK), Pypestream (US) Saarthi.ai (India), Inbenta (US), Conversica (US), Haptik (India), Gupshup (US), Cognigy (Germany), Yellow.ai (US), AssemblyAI (US), Senseforth.ai (US), Rasa (Germany), Rulai (US), Exceed.ai (US), Clinc (US), and Laiye (China).

대화형 AI  (Conversational AI) 시장조사 보고서 - scope

Research Coverage
The market study covers the Conversational AI market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as offering, business function, channel, technology, conversational interface, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall Conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

• Analysis of key drivers (rising demand to embrace AI-powered digital experience across government sector, Growing focus on customer engagement and retention), restraints (privacy and security breaches), opportunities (increasing usage of generative models in Conversational AI, rising demand of conversational commerce for better purchasing experience and streamline business process), and challenges (apprehensiveness over disclosing personal or sensitive information) influencing the growth of the Conversational AI market

• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the Conversational AI Market

• Market Development: Comprehensive information about lucrative markets – the report analyses the Conversational AI Market market across varied regions

• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the Conversational AI Market strategies. The report also helps stakeholders understand the speech analytics and NLP market and provides them with information on key market drivers, restraints, challenges, and opportunities

• Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like IBM (US), Microsoft (US), Google (US), AWS (US), Artificial Solutions (Sweden), Baidu (China), SAP (Germany), Oracle (US), OpenAI (US), Kore.ai (US), LivePerson (US), Avaamo (US), SoundHound (US), Kasisto (US), MindMeld (US), Solvvy (US), Creative Virtual (UK), Pypestream (US) Saarthi.ai (India), Inbenta (US), Conversica (US), Haptik (India), Gupshup (US), Cognigy (Germany), Yellow.ai (US), AssemblyAI (US), Senseforth.ai (US), Rasa (Germany), Rulai (US), Exceed.ai (US), Clinc (US), and Laiye (China) among others in the conversational AI Market


목차

1 INTRODUCTION 40
1.1 STUDY OBJECTIVES 40
1.2 MARKET DEFINITION 40
1.2.1 INCLUSIONS AND EXCLUSIONS 41
1.3 MARKET SCOPE 42
1.3.1 MARKET SEGMENTATION 42
1.3.2 REGIONS COVERED 42
1.4 YEARS CONSIDERED 43
1.5 CURRENCY CONSIDERED 43
1.6 STAKEHOLDERS 43
1.7 SUMMARY OF CHANGES 44
1.7.1 IMPACT OF RECESSION 44
2 RESEARCH METHODOLOGY 45
2.1 RESEARCH DATA 45
FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN 45
2.1.1 SECONDARY DATA 46
2.1.2 PRIMARY DATA 46
TABLE 1 PRIMARY INTERVIEWS 46
2.1.2.1 Breakup of primary profiles 47
2.1.2.2 Key industry insights 47
2.2 MARKET BREAKUP AND DATA TRIANGULATION 48
FIGURE 2 DATA TRIANGULATION 48
2.3 MARKET SIZE ESTIMATION 49
FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 49
2.3.1 TOP-DOWN APPROACH 49
2.3.2 BOTTOM-UP APPROACH 50
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES 50
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES 51
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 3, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES 52
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 4, BOTTOM UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL CONVERSATIONAL AI SPENDING 52
2.4 MARKET FORECAST 53
TABLE 2 FACTOR ANALYSIS 53
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 54

2.6 START-UP/SME EVALUATION MATRIX METHODOLOGY 55
FIGURE 8 START-UP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 55
2.7 RESEARCH ASSUMPTIONS 56
2.8 STUDY LIMITATIONS 57
2.9 IMPACT OF RECESSION ON GLOBAL CONVERSATIONAL AI MARKET 58
3 EXECUTIVE SUMMARY 59
TABLE 3 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2018–2022 (USD MILLION, Y-O-Y%) 60
TABLE 4 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y%) 60
FIGURE 9 SOLUTIONS SEGMENT TO DOMINATE MARKET IN 2023 61
FIGURE 10 TRAINING AND CONSULTING TO HOLD LARGEST MARKET SHARE IN 2023 61
FIGURE 11 CHATBOTS TO DOMINATE MARKET, BY CONVERSATIONAL INTERFACE, IN 2023 61
FIGURE 12 ML AND DEEP LEARNING SEGMENT TO LEAD MARKET, BY TECHNOLOGY, IN 2023 62
FIGURE 13 MOBILE APPS SEGMENT TO DOMINATE MARKET IN 2023 62
FIGURE 14 SALES AND MARKETING TO HOLD LARGEST MARKET SHARE, BY BUSINESS FUNCTION (2023) 62
FIGURE 15 SALES AND MARKETING, BY APPLICATION: CUSTOMER ENGAGEMENT AND RETENTION TO COMMAND LARGEST SHARE, 2023 63
FIGURE 16 FINANCE AND ACCOUNTING, BY APPLICATION: CUSTOMER SUPPORT AND PROCUREMENT MANAGEMENT TO GARNER LEADING SHARES, 2023 63
FIGURE 17 HR, BY APPLICATION: EMPLOYEE ENGAGEMENT AND ONBOARDING TO DOMINATE APPLICATIONS MARKET, 2023 64
FIGURE 18 OPERATIONS AND SUPPLY CHAIN, BY APPLICATION: WORKFLOW OPTIMIZATION SEGMENT TO DOMINATE MARKET, 2023 64
FIGURE 19 ITSM, BY APPLICATION: INCIDENT MANAGEMENT AND COST OPTIMIZATION TO REGISTER LARGEST MARKET SHARES, 2023 65
FIGURE 20 HEALTHCARE AND LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023 65
FIGURE 21 GEOGRAPHICAL SNAPSHOT: NORTH AMERICA TO COMMAND LARGEST MARKET SHARE IN 2023 66
4 PREMIUM INSIGHTS 67
4.1 ATTRACTIVE OPPORTUNITIES IN CONVERSATIONAL AI MARKET 67
FIGURE 22 RISING DEMAND TO EMBRACE AI-POWERED DIGITAL EXPERIENCE ACROSS GOVERNMENT SECTOR TO DRIVE MARKET GROWTH 67
4.2 OVERVIEW OF RECESSION IMPACT ON CONVERSATIONAL AI MARKET 68
FIGURE 23 CONVERSATIONAL AI MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023 68
4.3 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS 68
FIGURE 24 HR BUSINESS FUNCTION SEGMENT TO GROW AT HIGHEST CAGR 68
4.4 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING AND VERTICAL 69
FIGURE 25 CONVERSATIONAL AI SOLUTIONS AND BFSI VERTICAL TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2023 69
4.5 CONVERSATIONAL AI MARKET: BY REGION 69
FIGURE 26 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2023 69
5 MARKET OVERVIEW AND INDUSTRY TRENDS 70
5.1 INTRODUCTION 70
5.2 CONVERSATIONAL AI: EVOLUTION 70
FIGURE 27 EVOLUTION OF CONVERSATIONAL AI 70
5.3 CONVERSATIONAL AI: ARCHITECTURE 71
FIGURE 28 CONVERSATIONAL AI: HIGH-LEVEL ARCHITECTURE OVERVIEW 72
5.4 MARKET DYNAMICS 73
FIGURE 29 CONVERSATIONAL AI MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 73
5.4.1 DRIVERS 73
5.4.1.1 Increasing demand for AI-powered customer support services 73
5.4.1.2 Omnichannel deployment and reduced chatbot development cost 74
5.4.1.3 Growing focus on customer engagement and retention 74
5.4.1.4 Rising demand to embrace AI-powered digital experience across government sector 75
5.4.2 RESTRAINTS 75
5.4.2.1 Privacy and security breaches 75
5.4.2.2 Limitations of voice command authentication 75
5.4.3 OPPORTUNITIES 76
5.4.3.1 Increasing usage of generative models in conversational AI 76
5.4.3.2 Rising demand for conversational commerce for better purchasing experience and streamlined business processes 76
5.4.3.3 Integration of advanced AI capabilities to add value to existing conversational AI offerings 77
5.4.4 CHALLENGES 77
5.4.4.1 Apprehensiveness over disclosing personal or sensitive information 77
5.4.4.2 Lack of accuracy in resolving queries 77
5.4.4.3 Inability to effectively recognize customer intent and behavior 77
5.4.4.4 Dearth of awareness 78
5.5 CONVERSATIONAL AI MARKET: ECOSYSTEM 78
TABLE 5 CONVERSATIONAL AI MARKET: ECOSYSTEM 78
5.6 CASE STUDY ANALYSIS 80
5.6.1 BFSI 80
5.6.1.1 Case Study 1: Nova KBM Bank provides overall customer self-service with AI-powered contact centers 80
5.6.1.2 Case Study 2: Florida Blue provides members with visual IVR support using Kore.ai XO Platform 80
5.6.1.3 Case Study 3: HSBC implemented LivePerson’s Conversation Builder platform to automate customer services queries and improve agent attrition 81

5.6.2 HEALTHCARE AND LIFE SCIENCES 81
5.6.2.1 Case Study 1: Conversational AI helped UCHealth make healthcare more accessible for a large patient network 81
5.6.2.2 Case Study 2: HealthKart uses conversational AI to offer workouts on-demand 82
5.6.2.3 Case Study 3: Max Life Insurance Company harnesses conversational AI to automate email-based customer support 82
5.6.3 TELECOM 83
5.6.3.1 Case Study 1: Haptik increases local queries by 2.5X and decreases human interventions by 80% by utilizing Microsoft Azure Machine Translation models 83
5.6.3.2 Case Study 2: Telenor improves customer experience using conversational AI solution Telmi 84
5.6.4 TRAVEL AND HOSPITALITY 84
5.6.4.1 Case Study 1: Indigo boosts customer satisfaction to 87% with Yellow.ai conversational AI platform 84
5.6.4.2 Case Study 2: Equinox experienced a significant increase in leads with Haptik 85
5.6.5 IT AND ITES 85
5.6.5.1 Case Study 1: IHS Markit uses Conversica Intelligent Virtual Assistants to drive revenue opportunities 85
5.6.5.2 Case Study 2: CSG projects ROI of USD 39 million by implementing Open Question 86
5.6.6 RETAIL AND E-COMMERCE 86
5.6.6.1 Case Study 1: Tata CLiQ increased monthly sales by 10X ROI by leveraging Gupshup’s WhatsApp Business Solution 86
5.6.6.2 Case Study 2: Pepperfry uses Pep, an AI-powered chatbot, to improve customer experience 87
5.6.7 MEDIA AND ENTERTAINMENT 88
5.6.7.1 Case Study 1: Linden Lab successfully boosts customer support with Haptik conversational AI solution 88
5.6.7.2 Case Study 2: SKY launched an automated conversational bot with the help of LivePerson’s Conversational Cloud 88
5.6.8 ENERGY AND UTILITIES 89
5.6.8.1 Case Study 1: ENN transitions to automated AI with IBM Watson Assistant 89
5.6.8.2 Case Study 2: Shell implemented Teneo platform to build digital employees to answer complex questions 90
5.6.9 AUTOMOTIVE AND TRANSPORTATION 90
5.6.9.1 Case Study 1: Conversational AI from Rezo for automobile company CarDekho 90
5.6.9.2 Case Study 2: Skoda deployed Teneo to deliver superior customer service experience, enhance customer journey, and improve website conversion rates 91
5.6.10 GOVERNMENT 91
5.6.10.1 Case Study 1: State of New Jersey and IBM Consulting help citizens more efficiently with IBM virtual agents 91

5.6.11 EDUCATION 92
5.6.11.1 Case Study 1: Doubtnut increases learner engagement by 260% with Gupshup conversational AI solution 92
5.7 TECHNOLOGY ANALYSIS 92
5.7.1 RELATED TECHNOLOGY 92
5.7.1.1 Machine Learning and Deep Learning 92
5.7.1.2 Natural Language Processing 93
5.7.1.3 Natural Language Understanding 93
5.7.1.4 Automated Speech Recognition 93
5.7.2 ALLIED TECHNOLOGIES 94
5.7.2.1 IoT 94
5.7.2.2 Big Data 94
5.7.2.3 AR/VR/Metaverse 94
5.8 SUPPLY/VALUE CHAIN ANALYSIS 95
FIGURE 30 SUPPLY/VALUE CHAIN ANALYSIS 95
5.9 PORTER’S FIVE FORCES ANALYSIS 96
FIGURE 31 PORTER’S FIVE FORCES ANALYSIS 96
TABLE 6 PORTER’S FIVE FORCES ANALYSIS 96
5.9.1 THREAT FROM NEW ENTRANTS 97
5.9.2 THREAT FROM SUBSTITUTES 97
5.9.3 BARGAINING POWER OF SUPPLIERS 97
5.9.4 BARGAINING POWER OF BUYERS 97
5.9.5 INTENSITY OF COMPETITIVE RIVALRY 97
5.10 PRICING MODEL ANALYSIS 98
TABLE 7 CONVERSATIONAL AI MARKET: PRICING MODEL ANALYSIS, 2023 98
5.11 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 100
FIGURE 32 CONVERSATIONAL AI MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 100
5.12 PATENT ANALYSIS 101
5.12.1 METHODOLOGY 101
5.12.2 DOCUMENT TYPE 101
TABLE 8 PATENTS FILED, 2021–2023 101
5.12.3 INNOVATION AND PATENT APPLICATIONS 101
FIGURE 33 TOTAL NUMBER OF PATENTS GRANTED, 2021–2023 101
5.12.3.1 Top applicants 102
FIGURE 34 TOP TEN COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2021–2023 102
TABLE 9 TOP TEN PATENT OWNERS, 2021–2023 102
5.13 KEY CONFERENCES & EVENTS, 2023–2024 103
TABLE 10 DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024 103
5.14 REGULATORY LANDSCAPE 104
TABLE 11 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 104
TABLE 12 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 104
TABLE 13 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 105
TABLE 14 MIDDLE EAST AND AFRICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 106
TABLE 15 LATIN AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 106
5.15 KEY STAKEHOLDERS AND BUYING CRITERIA 107
5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS 107
FIGURE 35 KEY STAKEHOLDERS IN BUYING BEHAVIOR: TOP THREE APPLICATIONS 107
TABLE 16 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS (%) 107
5.15.2 BUYING CRITERIA 108
FIGURE 36 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 108
TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 108
6 CONVERSATIONAL AI MARKET, BY OFFERING 109
6.1 INTRODUCTION 110
6.1.1 OFFERINGS: CONVERSATIONAL AI MARKET DRIVERS 110
FIGURE 37 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD 110
TABLE 18 CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION) 110
TABLE 19 CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION) 111
6.2 SOLUTIONS 111
6.2.1 ENHANCED BUSINESS OPERATIONS AND OPERATIONAL EFFECTIVENESS TO DRIVE DEMAND FOR SOLUTIONS 111
TABLE 20 CONVERSATIONAL AI SOLUTIONS MARKET, BY REGION, 2018–2022 (USD MILLION) 111
TABLE 21 CONVERSATIONAL AI SOLUTIONS MARKET, BY REGION, 2023–2028 (USD MILLION) 112
6.3 SERVICES 112
FIGURE 38 SYSTEM INTEGRATION AND IMPLEMENTATION TO REGISTER HIGHEST CAGR IN 2023 112
TABLE 22 CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 113
TABLE 23 CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 113
TABLE 24 CONVERSATIONAL AI SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 113
TABLE 25 CONVERSATIONAL AI SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 113
6.3.1 TRAINING AND CONSULTING 114
6.3.1.1 Training and consulting services play a crucial role in managing operations and technology updates 114
TABLE 26 TRAINING AND CONSULTING SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 114
TABLE 27 TRAINING AND CONSULTING SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 114
6.3.2 SYSTEM INTEGRATION AND IMPLEMENTATION 115
6.3.2.1 System integration and implementation services to gain traction due to the rising need to ensure effective system communication 115
TABLE 28 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 115
TABLE 29 SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 115
6.3.3 SUPPORT AND MAINTENANCE 116
6.3.3.1 Demand for support and maintenance services to increase with rising conversational AI deployment 116
TABLE 30 SUPPORT AND MAINTENANCE SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 116
TABLE 31 SUPPORT AND MAINTENANCE SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 116
7 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION 117
7.1 INTRODUCTION 118
7.1.1 BUSINESS FUNCTION: CONVERSATIONAL AI MARKET DRIVERS 118
FIGURE 39 SALES AND MARKETING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023 118
TABLE 32 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION) 119
TABLE 33 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 119
7.2 SALES AND MARKETING 119
7.2.1 GROWING NEED TO RECOGNIZE CUSTOMER PURCHASING PATTERNS TO BOOST DEMAND FOR CONVERSATIONAL AI SOLUTIONS 119
TABLE 34 CONVERSATIONAL AI MARKET FOR SALES AND MARKETING, BY REGION, 2018–2022 (USD MILLION) 120
TABLE 35 CONVERSATIONAL AI MARKET FOR SALES AND MARKETING, BY REGION, 2023–2028 (USD MILLION) 120
7.2.2 SALES AND MARKETING APPLICATIONS 120
FIGURE 40 CUSTOMER ENGAGEMENT AND RETENTION TO HOLD LARGEST SHARE IN 2023 120
TABLE 36 CONVERSATIONAL AI MARKET FOR SALES AND MARKETING, BY APPLICATION, 2018–2022 (USD MILLION) 121
TABLE 37 CONVERSATIONAL AI MARKET FOR SALES AND MARKETING, BY APPLICATION, 2023–2028 (USD MILLION) 121
7.2.2.1 Customer engagement and retention 121
7.2.2.2 Branding and advertisement 122
7.2.2.3 Campaign management 122
7.2.2.4 Personalized recommendations 122
7.2.2.5 Other sales and marketing applications 122

7.3 FINANCE AND ACCOUNTING 123
7.3.1 SUPPORT FOR TRACKING OUTSTANDING INVOICES AND AUTOMATING FOLLOW-UPS TO DRIVE EMPHASIS ON CONVERSATIONAL AI 123
TABLE 38 CONVERSATIONAL AI MARKET FOR FINANCE AND ACCOUNTING, BY REGION, 2018–2022 (USD MILLION) 123
TABLE 39 CONVERSATIONAL AI MARKET FOR FINANCE AND ACCOUNTING, BY REGION, 2023–2028 (USD MILLION) 123
7.3.2 FINANCE AND ACCOUNTING APPLICATIONS 124
FIGURE 41 CUSTOMER SUPPORT SEGMENT TO DOMINATE MARKET IN 2023 124
TABLE 40 CONVERSATIONAL AI MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2018–2022 (USD MILLION) 124
TABLE 41 CONVERSATIONAL AI MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2023–2028 (USD MILLION) 124
7.3.2.1 Customer support 125
7.3.2.2 Procurement management 125
7.3.2.3 Expense tracking and reporting 125
7.3.2.4 Data privacy and compliance 125
7.3.2.5 Other finance and accounting applications 125
7.4 HR 126
7.4.1 NEED TO AUTOMATE EMPLOYEE ENGAGEMENT AND MANAGE COMPLEX ONBOARDING PROCESSES TO DRIVE ADOPTION 126
TABLE 42 CONVERSATIONAL AI MARKET FOR HR, BY REGION, 2018–2022 (USD MILLION) 126
TABLE 43 CONVERSATIONAL AI MARKET FOR HR, BY REGION, 2023–2028 (USD MILLION) 126
7.4.2 HR APPLICATIONS 127
FIGURE 42 EMPLOYEE ENGAGEMENT AND ONBOARDING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023 127
TABLE 44 CONVERSATIONAL AI MARKET FOR HR, BY APPLICATION, 2018–2022 (USD MILLION) 127
TABLE 45 CONVERSATIONAL AI MARKET FOR HR, BY APPLICATION, 2023–2028 (USD MILLION) 127
7.4.2.1 Employee engagement and onboarding 128
7.4.2.2 Performance management 128
7.4.2.3 Document management 128
7.4.2.4 Leave management 128
7.4.2.5 Other HR applications 129
7.5 OPERATIONS AND SUPPLY CHAIN 129
7.5.1 EFFICIENCY IN HANDLING COMPLEX OPERATIONS AND IMPROVED PRODUCTIVITY TO BOOST ADOPTION OF CONVERSATIONAL AI 129
TABLE 46 CONVERSATIONAL AI MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY REGION, 2018–2022 (USD MILLION) 129
TABLE 47 CONVERSATIONAL AI MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY REGION, 2023–2028 (USD MILLION) 130

7.5.2 OPERATIONS AND SUPPLY CHAIN APPLICATIONS 130
FIGURE 43 WORKFLOW OPTIMIZATION SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023 130
TABLE 48 CONVERSATIONAL AI MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2018–2022 (USD MILLION) 130
TABLE 49 CONVERSATIONAL AI MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2023–2028 (USD MILLION) 131
7.5.2.1 Workflow optimization 131
7.5.2.2 Scheduling and routing 131
7.5.2.3 Inventory management 131
7.5.2.4 Vendor management 131
7.5.2.5 Other operations and supply chain applications 132
7.6 ITSM 132
7.6.1 POTENTIAL TO STREAMLINE IT PROCESSES AND HASTEN QUERY RESOLUTION TO BOOST ADOPTION 132
TABLE 50 CONVERSATIONAL AI MARKET FOR ITSM, BY REGION, 2018–2022 (USD MILLION) 132
TABLE 51 CONVERSATIONAL AI MARKET FOR ITSM, BY REGION, 2023–2028 (USD MILLION) 132
7.6.2 ITSM APPLICATIONS 133
FIGURE 44 INCIDENT MANAGEMENT TO DOMINATE MARKET TILL 2028 133
TABLE 52 CONVERSATIONAL AI MARKET FOR ITSM, BY APPLICATION, 2018–2022 (USD MILLION) 133
TABLE 53 CONVERSATIONAL AI MARKET FOR ITSM, BY APPLICATION, 2023–2028 (USD MILLION) 133
7.6.2.1 Incident management 134
7.6.2.2 Cost optimization 134
7.6.2.3 Query handling 134
7.6.2.4 Knowledge management 134
7.6.2.5 Other ITSM applications 135
8 CONVERSATIONAL AI MARKET, BY CHANNEL 136
8.1 INTRODUCTION 137
8.2 CHANNEL: CONVERSATIONAL AI MARKET DRIVERS 137
FIGURE 45 MESSAGING APPS SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 137
TABLE 54 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION) 138
TABLE 55 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION) 138
8.3 MOBILE APPS 138
8.3.1 PROLIFERATION OF SMARTPHONES TO OFFER OPPORTUNITIES FOR SOLUTION DEPLOYMENT 138
TABLE 56 CONVERSATIONAL AI MARKET FOR MOBILE APPS, BY REGION, 2018–2022 (USD MILLION) 139
TABLE 57 CONVERSATIONAL AI MARKET FOR MOBILE APPS, BY REGION, 2023–2028 (USD MILLION) 139

8.4 TELEPHONES 139
8.4.1 NEED TO FACILITATE CONVERSATIONS BETWEEN CUSTOMERS AND BUSINESSES TO BOOST ADOPTION OF CONVERSATIONAL AI 139
TABLE 58 CONVERSATIONAL AI MARKET FOR TELEPHONES, BY REGION, 2018–2022 (USD MILLION) 140
TABLE 59 CONVERSATIONAL AI MARKET FOR TELEPHONES, BY REGION, 2023–2028 (USD MILLION) 140
8.5 MESSAGING APPS 140
8.5.1 AI USE IN MESSAGING APPS SHOWS STRONG POTENTIAL TO ENHANCE CONSUMER EXPERIENCE 140
TABLE 60 CONVERSATIONAL AI MARKET FOR MESSAGING APPS, BY REGION, 2018–2022 (USD MILLION) 141
TABLE 61 CONVERSATIONAL AI MARKET FOR MESSAGING APPS, BY REGION, 2023–2028 (USD MILLION) 141
8.6 EMAILS AND WEBSITES 141
8.6.1 GROWING NEED TO PROVIDE PRODUCT RECOMMENDATIONS TO WEBSITE VISITORS TO DRIVE MARKET GROWTH 141
TABLE 62 CONVERSATIONAL AI MARKET FOR EMAILS AND WEBSITES, BY REGION, 2018–2022 (USD MILLION) 142
TABLE 63 CONVERSATIONAL AI MARKET FOR EMAILS AND WEBSITES, BY REGION, 2023–2028 (USD MILLION) 142
9 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE 143
9.1 INTRODUCTION 144
9.1.1 CONVERSATIONAL INTERFACE: CONVERSATIONAL AI MARKET DRIVERS 144
FIGURE 46 CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR TILL 2028 144
TABLE 64 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION) 144
TABLE 65 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION) 145
9.2 CHATBOTS 145
9.2.1 USE OF AI-BASED CHATBOTS TO AUTOMATE CONVERSATIONS TO REGISTER RAPID GROWTH 145
TABLE 66 CONVERSATIONAL AI MARKET FOR CHATBOTS, BY REGION, 2018–2022 (USD MILLION) 145
TABLE 67 CONVERSATIONAL AI MARKET FOR CHATBOTS, BY REGION, 2023–2028 (USD MILLION) 146
9.3 IVR 146
9.3.1 GROWING ADOPTION ACROSS ENTERPRISES AND INDUSTRIES TO BOOST MARKET 146
TABLE 68 CONVERSATIONAL AI MARKET FOR IVR, BY REGION, 2018–2022 (USD MILLION) 146
TABLE 69 CONVERSATIONAL AI MARKET FOR IVR, BY REGION, 2023–2028 (USD MILLION) 147
9.4 IVA 147
9.4.1 RISING EMPHASIS ON CONSUMER CONNECTION AND SERVICE TO PROPEL ADOPTION OF IVA 147
TABLE 70 CONVERSATIONAL AI MARKET FOR IVA, BY REGION, 2018–2022 (USD MILLION) 147
TABLE 71 CONVERSATIONAL AI MARKET FOR IVA, BY REGION, 2023–2028 (USD MILLION) 148
10 CONVERSATIONAL AI MARKET, BY TECHNOLOGY 149
10.1 INTRODUCTION 150
10.2 TECHNOLOGY: CONVERSATIONAL AI MARKET DRIVERS 150
FIGURE 47 ML AND DEEP LEARNING TO SHOW HIGHEST GROWTH OVER FORECAST PERIOD 150
TABLE 72 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION) 150
TABLE 73 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023–2028 (USD MILLION) 151
10.3 NLP 151
10.3.1 NEED TO RECOGNIZE HUMAN VOICES AND HANDLE QUERIES EFFECTIVELY TO DRIVE GROWTH OF NLP 151
TABLE 74 CONVERSATIONAL AI MARKET FOR NLP, BY REGION, 2018–2022 (USD MILLION) 151
TABLE 75 CONVERSATIONAL AI MARKET FOR NLP, BY REGION, 2023–2028 (USD MILLION) 152
10.4 ML AND DEEP LEARNING 152
10.4.1 GROWING FOCUS ON BUILDING AND MAINTAINING LOW-CODE APPS TO DRIVE MARKET 152
TABLE 76 CONVERSATIONAL AI MARKET FOR ML AND DEEP LEARNING, BY REGION, 2018–2022 (USD MILLION) 152
TABLE 77 CONVERSATIONAL AI MARKET FOR ML AND DEEP LEARNING, BY REGION, 2023–2028 (USD MILLION) 153
10.5 ASR 153
10.5.1 RISING NEED TO HANDLE CUSTOMER SERVICES AND RESOLVE CUSTOMER QUERIES ACROSS LARGE ENTERPRISES TO BOOST GROWTH 153
TABLE 78 CONVERSATIONAL AI MARKET FOR ASR, BY REGION, 2018–2022 (USD MILLION) 153
TABLE 79 CONVERSATIONAL AI MARKET FOR ASR, BY REGION, 2023–2028 (USD MILLION) 154
10.6 OTHER TECHNOLOGIES 154
TABLE 80 CONVERSATIONAL AI MARKET FOR OTHER TECHNOLOGIES, BY REGION, 2018–2022 (USD MILLION) 155
TABLE 81 CONVERSATIONAL AI MARKET FOR OTHER TECHNOLOGIES, BY REGION, 2023–2028 (USD MILLION) 155
11 CONVERSATIONAL AI MARKET, BY VERTICAL 156
11.1 INTRODUCTION 157
11.1.1 VERTICALS: CONVERSATIONAL AI MARKET DRIVERS 157
FIGURE 48 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER FASTEST GROWTH 158
11.1.2 MAJOR USE CASES: BY VERTICAL 158
TABLE 82 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 160
TABLE 83 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 160
11.2 BFSI 161
11.2.1 BFSI TO REGISTER HIGHEST ADOPTION OF CONVERSATIONAL AI 161
TABLE 84 CONVERSATIONAL AI MARKET FOR BFSI, BY REGION, 2018–2022 (USD MILLION) 161
TABLE 85 CONVERSATIONAL AI MARKET FOR BFSI, BY REGION, 2023–2028 (USD MILLION) 161
11.3 RETAIL AND ECOMMERCE 162
11.3.1 INCREASING DEPLOYMENT OF CONVERSATIONAL AI SOLUTIONS TARGETED AT BOOSTING ENGAGEMENT AND LOYALTY 162
TABLE 86 CONVERSATIONAL AI MARKET FOR RETAIL AND ECOMMERCE, BY REGION, 2018–2022 (USD MILLION) 162
TABLE 87 CONVERSATIONAL AI MARKET FOR RETAIL AND ECOMMERCE, BY REGION, 2023–2028 (USD MILLION) 162
11.4 TELECOM 163
11.4.1 DRIVE TO IMPROVE CONTACT CENTER EFFICIENCY AND REDUCE COSTS TO AUGMENT DEMAND FOR CONVERSATIONAL AI 163
TABLE 88 CONVERSATIONAL AI MARKET FOR TELECOM, BY REGION, 2018–2022 (USD MILLION) 163
TABLE 89 CONVERSATIONAL AI MARKET FOR TELECOM, BY REGION, 2023–2028 (USD MILLION) 163
11.5 MEDIA AND ENTERTAINMENT 164
11.5.1 RISING DEMAND FOR PERSONALIZED CUSTOMER EXPERIENCE TO INCREASE ADOPTION OF CONVERSATIONAL AI 164
TABLE 90 CONVERSATIONAL AI MARKET FOR MEDIA AND ENTERTAINMENT, BY REGION, 2018–2022 (USD MILLION) 164
TABLE 91 CONVERSATIONAL AI MARKET FOR MEDIA AND ENTERTAINMENT, BY REGION, 2023–2028 (USD MILLION) 164
11.6 HEALTHCARE AND LIFE SCIENCES 165
11.6.1 EMPHASIS ON IMPROVING PATIENT MANAGEMENT, MONITORING, AND EXPERIENCE TO SUPPORT USAGE OF CONVERSATIONAL AI 165
TABLE 92 CONVERSATIONAL AI MARKET FOR HEALTHCARE AND LIFE SCIENCES, BY REGION, 2018–2022 (USD MILLION) 165
TABLE 93 CONVERSATIONAL AI MARKET FOR HEALTHCARE AND LIFE SCIENCES, BY REGION, 2023–2028 (USD MILLION) 165
11.7 TRAVEL AND HOSPITALITY 166
11.7.1 EMPHASIS ON AUTOMATING BOOKING AND IMPROVING SCHEDULE MANAGEMENT INDICATES POTENTIAL FOR AI 166
TABLE 94 CONVERSATIONAL AI MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2018–2022 (USD MILLION) 166
TABLE 95 CONVERSATIONAL AI MARKET FOR TRAVEL AND HOSPITALITY, BY REGION, 2023–2028 (USD MILLION) 166
11.8 AUTOMOTIVE AND TRANSPORTATION 167
11.8.1 FOCUS ON DRIVING CUSTOMER AWARENESS ABOUT CAR RELEASES, TEST DRIVES, AND NEW SYSTEMS TO PROPEL MARKET GROWTH 167
TABLE 96 CONVERSATIONAL AI MARKET FOR AUTOMOTIVE AND TRANSPORTATION, BY REGION, 2018–2022 (USD MILLION) 167
TABLE 97 CONVERSATIONAL AI MARKET FOR AUTOMOTIVE AND TRANSPORTATION, BY REGION, 2023–2028 (USD MILLION) 167
11.9 IT AND ITES 168
11.9.1 HIGH REQUIREMENTS FOR CUSTOMER CARE AND INTENSE COMPETITION TO PUSH USERS TOWARD ADVANCED SOLUTIONS 168
TABLE 98 CONVERSATIONAL AI MARKET FOR IT AND ITES, BY REGION, 2018–2022 (USD MILLION) 168
TABLE 99 CONVERSATIONAL AI MARKET FOR IT AND ITES, BY REGION, 2023–2028 (USD MILLION) 168
11.10 OTHER VERTICALS 169
TABLE 100 CONVERSATIONAL AI MARKET FOR OTHER VERTICALS, BY REGION, 2018–2022 (USD MILLION) 169
TABLE 101 CONVERSATIONAL AI MARKET FOR OTHER VERTICALS, BY REGION, 2023–2028 (USD MILLION) 170
12 CONVERSATIONAL AI MARKET, BY REGION 171
12.1 INTRODUCTION 172
FIGURE 49 CONVERSATIONAL AI MARKET: GEOGRAPHIC SNAPSHOT, 2023 VS. 2028 172
FIGURE 50 INDIA TO SHOW HIGHEST GROWTH DURING FORECAST PERIOD 172
TABLE 102 CONVERSATIONAL AI MARKET, BY REGION, 2018–2022 (USD MILLION) 173
TABLE 103 CONVERSATIONAL AI MARKET, BY REGION, 2023–2028 (USD MILLION) 173
12.2 NORTH AMERICA 173
12.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS 174
12.2.2 NORTH AMERICA: IMPACT OF RECESSION 174
FIGURE 51 NORTH AMERICA: MARKET SNAPSHOT 175
TABLE 104 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION) 175
TABLE 105 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION) 176
TABLE 106 NORTH AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 176
TABLE 107 NORTH AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 176
TABLE 108 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION) 176
TABLE 109 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION) 177
TABLE 110 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION) 177
TABLE 111 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION) 177
TABLE 112 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION) 178
TABLE 113 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION) 178
TABLE 114 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION) 178
TABLE 115 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 179
TABLE 116 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 179
TABLE 117 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 180
TABLE 118 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 180
TABLE 119 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 180
12.2.3 US 181
12.2.3.1 Strong IT infrastructure, innovation, and initiatives to drive market growth 181
12.2.4 CANADA 181
12.2.4.1 Advent of IoT-powered digital economy to support economic growth 181
12.3 EUROPE 181
12.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS 182
12.3.2 EUROPE: IMPACT OF RECESSION 182
TABLE 120 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION) 183
TABLE 121 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION) 183
TABLE 122 EUROPE: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 183
TABLE 123 EUROPE: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 183
TABLE 124 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION) 184
TABLE 125 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION) 184
TABLE 126 EUROPE: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION) 184
TABLE 127 EUROPE: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION) 184
TABLE 128 EUROPE: CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION) 185
TABLE 129 EUROPE: CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION) 185
TABLE 130 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION) 185
TABLE 131 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 186
TABLE 132 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 186
TABLE 133 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 187
TABLE 134 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 187
TABLE 135 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 187
12.3.3 UK 188
12.3.3.1 Huge competition in retail to hinder customer retention and drive demand for conversational AI 188
12.3.4 GERMANY 188
12.3.4.1 Rising government support and highly skilled labor force to drive market 188
12.3.5 FRANCE 188
12.3.5.1 Rising demand for better and faster predictive results to propel AI adoption 188
12.3.6 ITALY 189
12.3.6.1 Government initiatives in education and research to support growth of conversational AI 189
12.3.7 SPAIN 189
12.3.7.1 Spain’s prominence in AI startup ecosystem to favor adoption 189
12.3.8 REST OF EUROPE 189
12.4 ASIA PACIFIC 190
12.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS 190
12.4.2 ASIA PACIFIC: IMPACT OF RECESSION 190
FIGURE 52 ASIA PACIFIC: MARKET SNAPSHOT 191
TABLE 136 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION) 191
TABLE 137 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION) 192
TABLE 138 ASIA PACIFIC: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 192
TABLE 139 ASIA PACIFIC: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 192
TABLE 140 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION) 192
TABLE 141 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION) 193
TABLE 142 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION) 193
TABLE 143 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION) 193
TABLE 144 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION) 193
TABLE 145 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION) 194
TABLE 146 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION) 194
TABLE 147 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 194
TABLE 148 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 195
TABLE 149 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 195
TABLE 150 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 196
TABLE 151 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 196
TABLE 152 ASIA PACIFIC: CONVERSATIONAL AI MARKET FOR ASEAN, BY COUNTRY, 2018–2022 (USD MILLION) 196
TABLE 153 ASIA PACIFIC: CONVERSATIONAL AI MARKET FOR ASEAN, BY COUNTRY, 2023–2028 (USD MILLION) 197
12.4.3 CHINA 197
12.4.3.1 Investments in AI landscape to propel adoption of conversational solutions 197
12.4.4 ASEAN 197
12.4.4.1 Rising need to improve business insights and growing data generation to boost demand 197
12.4.5 JAPAN 198
12.4.5.1 Advancements in innovative technologies and need to prevent data breaches to drive market 198
12.4.6 ANZ 198
12.4.6.1 Emphasis on reducing operational costs and improving customer experience to support growth 198
12.4.7 SOUTH KOREA 198
12.4.7.1 Growing government investments and support for AI startups to boost market growth 198
12.4.8 INDIA 198
12.4.8.1 Rising investments among startups and growth of AI technology to trigger conversational AI adoption 198
12.4.9 REST OF ASIA PACIFIC 199

12.5 MIDDLE EAST AND AFRICA 199
12.5.1 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET DRIVERS 199
12.5.2 MIDDLE EAST AND AFRICA: IMPACT OF RECESSION 200
TABLE 154 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION) 200
TABLE 155 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION) 200
TABLE 156 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 200
TABLE 157 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 201
TABLE 158 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION) 201
TABLE 159 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION) 201
TABLE 160 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION) 201
TABLE 161 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION) 202
TABLE 162 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION) 202
TABLE 163 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION) 202
TABLE 164 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION) 203
TABLE 165 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 203
TABLE 166 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 203
TABLE 167 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 204
TABLE 168 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 204
TABLE 169 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 205
12.5.3 UAE 205
12.5.3.1 Need to resolve customer queries in real-time and enhance productivity to bolster market growth 205
12.5.4 SAUDI ARABIA 205
12.5.4.1 Government support and investments to drive demand for conversational AI 205
12.5.5 ISRAEL 206
12.5.5.1 Growth of AI startups offering customer support services to drive market 206
12.5.6 SOUTH AFRICA 206
12.5.6.1 Emphasis on improving customer experience to drive demand for conversational AI 206
12.5.7 EGYPT 206
12.5.7.1 Rapid evolution of digital products and services to spur growth 206
12.5.8 REST OF MIDDLE EAST AND AFRICA 206
12.6 LATIN AMERICA 206
12.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS 207
12.6.2 LATIN AMERICA: IMPACT OF RECESSION 207
TABLE 170 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION) 207
TABLE 171 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION) 207
TABLE 172 LATIN AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 208
TABLE 173 LATIN AMERICA: CONVERSATIONAL AI SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 208
TABLE 174 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION) 208
TABLE 175 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION) 208
TABLE 176 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION) 209
TABLE 177 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2023–2028 (USD MILLION) 209
TABLE 178 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION) 209
TABLE 179 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION) 210
TABLE 180 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION) 210
TABLE 181 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 210
TABLE 182 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 211
TABLE 183 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 211
TABLE 184 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 211
TABLE 185 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 212
12.6.3 BRAZIL 212
12.6.3.1 Emerging startups to create awareness among larger enterprises 212
12.6.4 MEXICO 213
12.6.4.1 Demand for AI-based technologies to fuel market 213
12.6.5 ARGENTINA 213
12.6.5.1 Rising chatbot startups for better customer experience to spur market growth 213
12.6.6 REST OF LATIN AMERICA 213
13 COMPETITIVE LANDSCAPE 214
13.1 OVERVIEW 214
13.2 KEY PLAYER STRATEGIES 214
TABLE 186 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS 214
13.3 REVENUE ANALYSIS 216
13.3.1 HISTORICAL REVENUE ANALYSIS 216
FIGURE 53 HISTORICAL REVENUE ANALYSIS OF TOP PLAYERS, 2020–2022 (USD MILLION) 216
13.4 MARKET SHARE ANALYSIS 217
FIGURE 54 MARKET SHARE ANALYSIS FOR KEY COMPANIES, 2022 217
TABLE 187 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION 217
13.5 COMPANY EVALUATION QUADRANT, 2022 218
13.5.1 STARS 218
13.5.2 EMERGING LEADERS 218
13.5.3 PERVASIVE PLAYERS 218
13.5.4 PARTICIPANTS 218
FIGURE 55 CONVERSATIONAL AI MARKET: COMPANY EVALUATION QUADRANT, 2022 219
13.5.5 COMPETITIVE BENCHMARKING 220
TABLE 188 CONVERSATIONAL AI MARKET: PRODUCT FOOTPRINT ANALYSIS OF KEY PLAYERS, 2022 220
TABLE 189 CONVERSATIONAL AI MARKET: PRODUCT FOOTPRINT ANALYSIS OF OTHER PLAYERS, 2022 220
13.6 COMPANY EVALUATION QUADRANT FOR START-UPS/SMES, 2022 221
13.6.1 PROGRESSIVE COMPANIES 221
13.6.2 RESPONSIVE COMPANIES 221
13.6.3 DYNAMIC COMPANIES 221
13.6.4 STARTING BLOCKS 221
FIGURE 56 CONVERSATIONAL AI MARKET: COMPANY EVALUATION QUADRANT FOR START-UPS/SMES, 2022 222
13.6.5 COMPETITIVE BENCHMARKING FOR START-UPS/SMES 223
TABLE 190 CONVERSATIONAL AI MARKET: DETAILED LIST OF KEY START-UPS/SMES 223
TABLE 191 CONVERSATIONAL AI MARKET: PRODUCT FOOTPRINT ANALYSIS OF START-UPS/SMES PLAYERS, 2023 224
13.7 COMPETITIVE SCENARIO AND TRENDS 225
13.7.1 PRODUCT LAUNCHES 225
TABLE 192 SERVICE/PRODUCT LAUNCHES, 2020–2023 225
13.7.2 DEALS 226
TABLE 193 DEALS, 2020–2023 226
14 COMPANY PROFILES 228
14.1 INTRODUCTION 228
14.2 KEY PLAYERS 228
(Business Overview, Products/Services Offered, Recent Developments, and MnM View)*
14.2.1 MICROSOFT 228
TABLE 194 MICROSOFT: BUSINESS OVERVIEW 228
FIGURE 57 MICROSOFT: COMPANY SNAPSHOT 229
TABLE 195 MICROSOFT: PRODUCTS OFFERED 229
TABLE 196 MICROSOFT: PRODUCT LAUNCHES 230
TABLE 197 MICROSOFT: DEALS 230
14.2.2 GOOGLE 232
TABLE 198 GOOGLE: BUSINESS OVERVIEW 232
FIGURE 58 GOOGLE: COMPANY SNAPSHOT 233
TABLE 199 GOOGLE: PRODUCTS OFFERED 233
TABLE 200 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS 234
14.2.3 OPENAI 235
TABLE 201 OPENAI: BUSINESS OVERVIEW 235
TABLE 202 OPENAI: PRODUCTS OFFERED 235
TABLE 203 OPENAI: PRODUCT LAUNCHES 236
TABLE 204 OPENAI: DEALS 236

14.2.4 IBM 238
TABLE 205 IBM: BUSINESS OVERVIEW 238
FIGURE 59 IBM: COMPANY SNAPSHOT 239
TABLE 206 IBM: PRODUCTS OFFERED 239
TABLE 207 IBM: PRODUCT LAUNCHES 240
TABLE 208 IBM: DEALS 240
14.2.5 BAIDU 242
TABLE 209 BAIDU: BUSINESS OVERVIEW 242
FIGURE 60 BAIDU: COMPANY SNAPSHOT 243
TABLE 210 BAIDU: PRODUCTS OFFERED 243
TABLE 211 BAIDU: PRODUCT LAUNCHES 244
TABLE 212 BAIDU: DEALS 244
14.2.6 AWS 246
TABLE 213 AWS: BUSINESS OVERVIEW 246
FIGURE 61 AWS: COMPANY SNAPSHOT 246
TABLE 214 AWS: SERVICES OFFERED 247
TABLE 215 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS 247
TABLE 216 AWS: DEALS 248
14.2.7 ARTIFICIAL SOLUTIONS 249
TABLE 217 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW 249
FIGURE 62 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT 249
TABLE 218 ARTIFICIAL SOLUTIONS: PRODUCTS OFFERED 250
TABLE 219 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS 250
TABLE 220 ARTIFICIAL SOLUTIONS: DEALS 251
TABLE 221 ARTIFICIAL SOLUTIONS: OTHERS 252
14.2.8 KORE.AI 253
TABLE 222 KORE.AI: BUSINESS OVERVIEW 253
TABLE 223 KORE.AI: PRODUCTS OFFERED 253
TABLE 224 KORE.AI: PRODUCT LAUNCHES 254
TABLE 225 KORE.AI: DEALS 254
14.2.9 ORACLE 255
TABLE 226 ORACLE: BUSINESS OVERVIEW 255
FIGURE 63 ORACLE: COMPANY SNAPSHOT 256
TABLE 227 ORACLE: PRODUCTS OFFERED 256
TABLE 228 ORACLE: PRODUCT LAUNCHES 257
TABLE 229 ORACLE: DEALS 257
14.2.10 SAP 258
TABLE 230 SAP: BUSINESS OVERVIEW 258
FIGURE 64 SAP: COMPANY SNAPSHOT 259
TABLE 231 SAP: PRODUCTS OFFERED 259
TABLE 232 SAP: DEALS 260

14.2.11 LIVEPERSON 261
TABLE 233 LIVEPERSON: BUSINESS OVERVIEW 261
FIGURE 65 LIVEPERSON: COMPANY SNAPSHOT 262
TABLE 234 LIVEPERSON: PRODUCTS/SERVICES OFFERED 262
TABLE 235 LIVEPERSON: PRODUCT LAUNCHES AND ENHANCEMENTS 263
TABLE 236 LIVEPERSON: DEALS 264
* Business Overview, Products/Services Offered, Recent Developments, and MnM View might not be captured in case of unlisted companies.
14.3 OTHER KEY PLAYERS 266
14.3.1 AVAAMO 266
14.3.2 CONVERSICA 267
14.3.3 HAPTIK 268
14.3.4 SOLVVY 268
14.3.5 PYPESTREAM 269
14.3.6 INBENTA 270
14.3.7 CREATIVE VIRTUAL 270
14.3.8 SOUNDHOUND 271
14.3.9 KASISTO 272
14.3.10 MINDMELD 272
14.3.11 GUPSHUP 273
14.4 START-UPS/SMES 274
14.4.1 COGNIGY 274
14.4.2 RASA 275
14.4.3 SAARTHI.AI 276
14.4.4 SENSEFORTH.AI 277
14.4.5 YELLOW.AI 277
14.4.6 ASSEMBLYAI 278
14.4.7 EXCEED.AI 278
14.4.8 CLINC 279
14.4.9 LAIYE 279
14.4.10 RULAI 280
15 ADJACENT AND RELATED MARKETS 281
15.1 INTRODUCTION 281
15.2 NLP MARKET – GLOBAL FORECAST TO 2027 281
15.2.1 MARKET DEFINITION 281
15.2.2 MARKET OVERVIEW 281
15.2.3 NLP MARKET, BY COMPONENT 281
TABLE 237 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 282
TABLE 238 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 282

15.2.4 NLP MARKET, BY TYPE 282
TABLE 239 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2016–2021 (USD MILLION) 282
TABLE 240 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2022–2027 (USD MILLION) 283
15.2.5 NLP MARKET, BY DEPLOYMENT MODE 283
TABLE 241 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 283
TABLE 242 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 283
15.2.6 NLP MARKET, BY ORGANIZATION SIZE 284
TABLE 243 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 284
TABLE 244 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 284
15.2.7 NLP MARKET, BY APPLICATION 285
TABLE 245 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 285
TABLE 246 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 285
15.2.8 NLP MARKET, BY TECHNOLOGY 286
TABLE 247 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION) 286
TABLE 248 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION) 286
15.2.9 NLP MARKET, BY VERTICAL 287
TABLE 249 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 287
TABLE 250 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 287
15.2.10 NLP MARKET, BY REGION 288
TABLE 251 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2016–2021 (USD MILLION) 288
TABLE 252 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2022–2027 (USD MILLION) 288
15.3 SPEECH ANALYTICS MARKET – GLOBAL FORECAST TO 2027 289
15.3.1 MARKET DEFINITION 289
15.3.2 MARKET OVERVIEW 289
15.3.3 SPEECH ANALYTICS MARKET, BY COMPONENT 290
TABLE 253 SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 290
TABLE 254 SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 290
15.3.4 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION 290
TABLE 255 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 290
TABLE 256 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 291

15.3.5 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE 291
TABLE 257 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 291
TABLE 258 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 291
15.3.6 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE 292
TABLE 259 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 292
TABLE 260 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 292
15.3.7 SPEECH ANALYTICS MARKET, BY APPLICATION 292
TABLE 261 SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 292
TABLE 262 SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 293
15.3.8 SPEECH ANALYTICS MARKET, BY VERTICAL 293
TABLE 263 SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 293
TABLE 264 SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 294
15.3.9 SPEECH ANALYTICS MARKET, BY REGION 294
TABLE 265 SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 294
TABLE 266 SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 295
16 APPENDIX 296
16.1 DISCUSSION GUIDE 296
16.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 302
16.3 CUSTOMIZATION OPTIONS 304
16.4 RELATED REPORTS 304
16.5 AUTHOR DETAILS 305


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