조사회사 : MarketsandMarkets (마켓츠앤마켓츠) 출판년월 : 2024년04월
Conversational AI Market – Global Forecast To 2029
대화형 AI 시장 : 제공 내용 [(기술, 모달리티, 배포 모드별 소프트웨어) 및 서비스], 비즈니스 기능, 통합 모드, 대화형 에이전트 유형(AI 채팅봇, 생성형 AI 에이전트), 업종 및 지역별 – 2030년까지의 세계 예측
Conversational AI Market by Offering ((Software by Technology, Modality, Deployment Mode), and Services), Business Function, Integration Mode, Conversational Agents Type (AI Chatbots, Generative AI Agents), Vertical and Region – Global Forecast to 2030
| 페이지 수 | 385 |
| 도표 수 | 423 |
| 가격 | |
| Single User License | USD 4,950 |
| Multi User License | USD 6,650 |
| Corporate License | USD 8,150 |
| Enterprise License | USD 10.000 |
| 구성 | 영문조사보고서 |
Report Overview
The conversational AI market is projected to grow from USD 13.2 billion in 2024 to USD 49.9 billion by 2029, at a compound annual growth rate (CAGR) of 24.9% during the forecast period.
대화형 AI 시장은 2024년 132억 달러에서 2029년까지 499억 달러로 성장했으며, 예측 기간 동안 연평균 성장률(CAGR)은 24.9%가 될 것으로 예측됩니다.
The market is anticipated to grow due to the increasing integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions. The the increasing integration of AI chatbots in messaging services forms a foundational driver in the conversational AI market.
“By software by technology, NLP segment to register for largest growing market during the forecast period.”
The market for NLP-based software offerings in the conversational AI sector is experiencing unprecedented growth driven by several key factors. The advancements in machine learning algorithms and computing power have significantly enhanced the capabilities of NLP systems to understand and generate human-like responses, making them indispensable for various applications. The rising demand for personalized and efficient customer interactions has propelled businesses to adopt conversational AI solutions powered by NLP, enabling them to automate tasks, provide real-time support, and gather valuable insights from customer interactions.
“By conversational agent type, AI Chatbots to witness the fastest growing market during the forecast period.”
The market for AI chatbots within the conversational AI sector is experiencing exponential growth, fueled by several key factors. Businesses across various industries are increasingly recognizing the potential of AI chatbots to enhance customer service and streamline operations. These chatbots offer immediate and personalized assistance, leading to higher customer satisfaction and retention rates. Additionally, advancements in NLP and machine learning algorithms have significantly improved the capabilities of AI chatbots, enabling them to understand and respond to human inquiries with greater accuracy and context awareness.
“By region, Asia Pacific to register the highest CAGR market during the forecast period.” The conversational AI market across the Asia
Pacific region is experiencing rapid growth, driven by various factors. As businesses seek to streamline processes and enhance customer experiences, conversational AI technologies offer valuable solutions. The rising internet penetration and smartphone usage in Asia Pacific countries further fuel the demand for conversational AI solutions, as consumers increasingly prefer convenient and accessible communication channels. Additionally, the diverse linguistic landscape of the region presents both challenges and opportunities for conversational AI developers, who are innovating to support multiple languages and dialects.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.
- By Company: Tier I: 38%, Tier II: 50%, and Tier III: 12%
- By Designation: C-Level Executives: 35%, D-Level Executives: 40%, and Others: 25%
- By Region: North America: 40%, Europe: 30%, Asia Pacific: 20%, Latin America-5%, and Middle East and Africa- 5%.
The report includes the study of key players offering conversational AI solutions. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), Oracle (US), Kore.ai (US), LivePerson (US), [24]7.ai (US), eGain (US), Amelia (US), Avaamo (US), Conversica (US), Haptik (India), Solvvy (US), Inbenta (US), Creative Virtual (UK), SoundHound (US), Kasisto (US), MindMeld (US), Gupshup (US), Twilio (US), Sprinklr (US), Boost.ai (Norway), Cognigy (Germany), Rasa (Germany), Saarthi.ai (India), Senseforth.ai (India), Yellow.ai (US), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), and Pypestream (US).
Research Coverage
The conversational AI market research study involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred conversational AI providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
• Analysis of key drivers (Increasing integration of AI chatbots in messaging services, growing use of AI-based customer services), restraints (Lack of awareness regarding benefits of conversational AI, vulnerability to privacy and security breaches), opportunities (Integration of computer vision and voice recognition technology to facilitate more in-depth and personalized interactions, emergence of generative AI), and challenges (Lack of accuracy in chatbots and virtual assistants.).
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the conversational AI market.
• Market Development: Comprehensive information about lucrative markets – the report analyses the conversational AI market across varied regions.
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the conversational AI market.
• Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players including Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Artificial Solutions (Sweden), SAP (Germany), among others in the conversational AI market strategies. The report also helps stakeholders understand the pulse of the conversational AI market and provides them with information on key market drivers, restraints, challenges, and opportunities.
Table of Contents
1 INTRODUCTION 50
1.1 STUDY OBJECTIVES 50
1.2 MARKET DEFINITION 50
1.2.1 INCLUSIONS AND EXCLUSIONS 51
1.3 STUDY SCOPE 51
1.3.1 MARKET SEGMENTATION 52
TABLE 1 CONVERSATIONAL AI MARKET SEGMENTATION 52
1.3.2 REGIONS COVERED 53
1.4 YEARS CONSIDERED 53
1.5 CURRENCY CONSIDERED 54
TABLE 2 USD EXCHANGE RATES, 2019–2023 54
1.6 STAKEHOLDERS 54
1.7 SUMMARY OF CHANGES 55
1.7.1 RECESSION IMPACT 55
2 RESEARCH METHODOLOGY 56
2.1 RESEARCH DATA 56
FIGURE 1 CONVERSATIONAL AI MARKET: RESEARCH DESIGN 56
2.1.1 SECONDARY DATA 57
2.1.2 PRIMARY DATA 57
TABLE 3 PRIMARY INTERVIEWS 57
2.1.2.1 Breakup of primary profiles 59
2.1.2.2 Key insights from industry experts 59
2.2 DATA TRIANGULATION 60
FIGURE 2 DATA TRIANGULATION 60
2.3 MARKET SIZE ESTIMATION 61
FIGURE 3 CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 61
2.3.1 TOP-DOWN APPROACH 61
2.3.2 BOTTOM-UP APPROACH 62
FIGURE 4 APPROACH 1, BOTTOM-UP (SUPPLY SIDE): REVENUE FROM SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 62
FIGURE 5 APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 63
FIGURE 6 APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOFTWARE/SERVICES OF CONVERSATIONAL AI MARKET 64
FIGURE 7 APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL DIGITAL SOLUTIONS SPENDING 64
2.4 MARKET FORECAST 65
TABLE 4 FACTOR ANALYSIS 65
2.5 RESEARCH ASSUMPTIONS 66
2.6 RISK ASSESSMENT 67
2.7 LIMITATIONS 69
2.8 IMPACT OF RECESSION ON CONVERSATIONAL AI MARKET 69
TABLE 5 IMPACT OF RECESSION ON GLOBAL CONVERSATIONAL AI MARKET 70
3 EXECUTIVE SUMMARY 71
TABLE 6 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2019–2023 (USD MILLION, Y-O-Y) 73
TABLE 7 GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2024–2030 (USD MILLION, Y-O-Y) 73
FIGURE 8 SOFTWARE SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 73
FIGURE 9 NLP TECHNOLOGY TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 74
FIGURE 10 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 74
FIGURE 11 TEXT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 75
FIGURE 12 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 75
FIGURE 13 INTEGRATION & DEPLOYMENT SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 76
FIGURE 14 AI CHATBOTS SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 76
FIGURE 15 INTERNAL INTEGRATION MODE SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 77
FIGURE 16 SALES & MARKETING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 77
FIGURE 17 CONTACT CENTER AUTOMATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 78
FIGURE 18 VIRTUAL FINANCIAL ADVISORS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 78
FIGURE 19 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 79
FIGURE 20 EMPLOYEE ENGAGEMENT & ONBOARDING SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 79
FIGURE 21 INCIDENT MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 80
FIGURE 22 EDUCATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 80
FIGURE 23 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 81
4 PREMIUM INSIGHTS 82
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CONVERSATIONAL AI MARKET 82
FIGURE 24 INCREASING INTEGRATION OF AI CHATBOTS ACROSS MESSAGING SERVICES FOR BETTER CUSTOMER SUPPORT TO DRIVE MARKET 82
4.2 CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS 82
FIGURE 25 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 82
4.3 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING AND INTEGRATION MODE 83
FIGURE 26 SOFTWARE AND INTERNAL SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2024 83
4.4 CONVERSATIONAL AI MARKET: BY REGION 83
FIGURE 27 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2024 83
5 MARKET OVERVIEW AND INDUSTRY TRENDS 84
5.1 INTRODUCTION 84
5.2 MARKET DYNAMICS 84
FIGURE 28 CONVERSATIONAL AI MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 85
5.2.1 DRIVERS 85
5.2.1.1 Increasing integration of AI chatbots in messaging services 85
5.2.1.2 Growing use of AI-based customer services 86
5.2.1.3 Omnichannel deployment and reduced chatbot development cost 86
5.2.1.4 Growing focus on customer engagement and retention 86
5.2.1.5 Rising demand to implement AI-powered digital experience across government sector 88
5.2.2 RESTRAINTS 88
5.2.2.1 Lack of awareness regarding benefits of conversational AI 88
5.2.2.2 Vulnerability to privacy and security breaches 88
5.2.2.3 Limitations of voice authentication 90
5.2.3 OPPORTUNITIES 90
5.2.3.1 Integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions 90
5.2.3.2 Emergence of generative AI 90
5.2.4 CHALLENGES 91
5.2.4.1 Lack of accuracy in chatbots and virtual assistants 91
5.2.4.2 Apprehensiveness about disclosing personal or sensitive information 91
5.2.4.3 Lack of precision in resolving queries 91
5.2.4.4 Inability to recognize customer intent and behavior 91
5.3 EVOLUTION OF CONVERSATIONAL AI MARKET 92
FIGURE 29 CONVERSATIONAL AI MARKET: EVOLUTION 92
5.4 CONVERSATIONAL AI MARKET ARCHITECTURE 95
FIGURE 30 CONVERSATIONAL AI MARKET: ARCHITECTURE 95
5.5 SUPPLY CHAIN ANALYSIS 96
FIGURE 31 CONVERSATIONAL AI MARKET: SUPPLY CHAIN ANALYSIS 96
5.6 ECOSYSTEM/MARKET MAP 97
TABLE 8 CONVERSATIONAL AI MARKET: ECOSYSTEM 97
FIGURE 32 KEY PLAYERS IN CONVERSATIONAL AI MARKET ECOSYSTEM 99
5.6.1 PLATFORM PROVIDERS 99
5.6.2 SOFTWARE PROVIDERS 99
5.6.3 SERVICE PROVIDERS 100
5.6.4 CLOUD SERVICE PROVIDERS 100
5.6.5 END USERS 100
5.6.6 REGULATORY BODIES 101
5.7 CASE STUDY ANALYSIS 101
5.7.1 HUMANA REDUCED COSTLY PRE-SERVICE CALLS AND IMPROVED CUSTOMER EXPERIENCE WITH IBM WATSONX 101
5.7.2 CITY OF JOHNS CREEK AUTOMATED 24/7 CONTACT CENTER AND REDUCED AFTER-HOURS VOICEMAILS WITH AMAZON LEX 102
5.7.3 JIO PARTNERED WITH HAPTIK TO DEVELOP WHATSAPP CHATBOT TO DELIVER SWIFT RESPONSES TO CUSTOMER QUERIES AND ENHANCE CUSTOMER EXPERIENCE 102
5.7.4 CHIME FINANCIAL USED TWILIO PROGRAMMABLE MESSAGING AND TWILIO STUDIO TO DELIVER PERSONALIZED SUPPORT EXPERIENCE 103
5.7.5 LEADING US SATELLITE TV PROVIDER RESOLVED 60% OF CUSTOMER QUERIES BY DEPLOYING [24]7 ENGAGEMENT CLOUD PLATFORM 103
5.8 TECHNOLOGY ANALYSIS 104
5.8.1 KEY TECHNOLOGIES 104
5.8.1.1 AI/ML 104
5.8.1.2 NLP & deep learning 104
5.8.1.3 Speech recognition 105
5.8.2 COMPLEMENTARY TECHNOLOGIES 105
5.8.2.1 Data analytics 105
5.8.2.2 Cloud computing 105
5.8.3 ADJACENT TECHNOLOGIES 105
5.8.3.1 AR/VR 105
5.8.3.2 IoT 106
5.8.3.3 Blockchain 106
5.8.3.4 Edge computing 106
5.8.3.5 Voice biometrics 106
5.9 REGULATORY LANDSCAPE 108
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 108
TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 108
TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 109
TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 109
TABLE 12 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 110
TABLE 13 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 110
5.9.1.1 North America 111
5.9.1.1.1 General Data Protection Regulation (GDPR) 111
5.9.1.1.2 California Consumer Privacy Act (CCPA) 111
5.9.1.1.3 Health Insurance Portability and Accountability Act (HIPAA) 111
5.9.1.2 Europe 111
5.9.1.2.1 General Data Protection Regulation (GDPR) 111
5.9.1.2.2 Audiovisual Media Services Directive (AVMSD) 112
5.9.1.2.3 ePrivacy directive 112
5.9.1.3 Asia Pacific 112
5.9.1.3.1 Act on Protection of Personal Information (APPI) 112
5.9.1.3.2 Telecommunications business law 112
5.9.1.4 Middle East & Africa 112
5.9.1.4.1 Consumer protection regulations 112
5.9.1.5 Latin America 113
5.9.1.5.1 Telecommunications laws 113
5.10 PATENT ANALYSIS 113
5.10.1 METHODOLOGY 113
5.10.2 PATENTS FILED, BY DOCUMENT TYPE 113
TABLE 14 PATENTS FILED, 2013–2023 113
5.10.3 INNOVATION AND PATENT APPLICATIONS 114
FIGURE 33 TOTAL NUMBER OF PATENTS GRANTED, 2013–2023 114
5.10.3.1 Top 10 patent applicants in conversational AI market 114
FIGURE 34 TOP 10 APPLICANTS IN CONVERSATIONAL AI MARKET, 2013–2023 114
TABLE 15 TOP 20 PATENT OWNERS IN CONVERSATIONAL AI MARKET, 2013–2023 115
TABLE 16 LIST OF PATENTS GRANTED IN CONVERSATIONAL AI MARKET, 2022–2023 116
FIGURE 35 REGIONAL ANALYSIS OF PATENTS GRANTED, 2013–2023 119
5.11 PRICING ANALYSIS 119
5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE APPLICATIONS 120
FIGURE 36 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, TOP THREE APPLICATIONS (USD/YEAR) 120
TABLE 17 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY APPLICATION 120
5.11.2 INDICATIVE PRICING ANALYSIS, BY OFFERING 121
TABLE 18 INDICATIVE PRICING LEVELS OF CONVERSATIONAL AI SOFTWARE, BY OFFERING 121
5.12 KEY CONFERENCES & EVENTS 122
TABLE 19 CONVERSATIONAL AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025 122
5.13 PORTER’S FIVE FORCES ANALYSIS 123
TABLE 20 PORTER’S FIVE FORCES’ IMPACT ON CONVERSATIONAL AI MARKET 123
FIGURE 37 PORTER’S FIVE FORCES ANALYSIS: CONVERSATIONAL AI MARKET 123
5.13.1 THREAT OF NEW ENTRANTS 124
5.13.2 THREAT OF SUBSTITUTES 124
5.13.3 BARGAINING POWER OF SUPPLIERS 124
5.13.4 BARGAINING POWER OF BUYERS 124
5.13.5 INTENSITY OF COMPETITIVE RIVALRY 124
5.14 INVESTMENT LANDSCAPE AND FUNDING SCENARIO 125
FIGURE 38 CONVERSATIONAL AI MARKET: INVESTMENT LANDSCAPE AND FUNDING SCENARIO (USD MILLION AND NUMBER OF FUNDING ROUNDS) 125
5.15 CONVERSATIONAL AI BUSINESS MODELS 125
5.15.1 SUBSCRIPTION-BASED MODEL 125
5.15.2 PAY-PER-USE MODEL 126
5.15.3 LICENSING AND PERPETUAL SOFTWARE MODEL 126
5.15.4 CUSTOM DEVELOPMENT AND CONSULTATION MODEL 126
5.15.5 TRANSACTIONAL MODEL 126
5.15.6 PARTNERSHIP AND REVENUE SHARING MODEL 126
5.16 CONVERSATIONAL AI MARKET: BEST PRACTICES 126
5.16.1 DESIGN AND USER EXPERIENCE 126
5.16.2 TRAINING AND OPTIMIZATION 127
5.16.3 SECURITY AND COMPLIANCE 127
5.16.4 INTEGRATION AND SCALABILITY 127
5.17 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 128
FIGURE 39 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 128
5.18 KEY STAKEHOLDERS & BUYING CRITERIA 129
5.18.1 KEY STAKEHOLDERS IN BUYING PROCESS 129
FIGURE 40 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 129
TABLE 21 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 129
5.18.2 BUYING CRITERIA 130
FIGURE 41 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 130
TABLE 22 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 130
6 CONVERSATIONAL AI MARKET, BY OFFERING 131
6.1 INTRODUCTION 132
6.1.1 OFFERINGS: CONVERSATIONAL AI MARKET DRIVERS 132
FIGURE 42 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 132
TABLE 23 CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION) 132
TABLE 24 CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION) 133
6.2 SOFTWARE 133
6.2.1 SOFTWARE BY TECHNOLOGY 133
FIGURE 43 MACHINE LEARNING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 133
TABLE 25 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION) 134
TABLE 26 CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION) 134
6.2.1.1 ML 134
6.2.1.1.1 Integration of advanced ML algorithms to help engage in human-like conversations, understand natural language inputs, and deliver personalized responses 134
TABLE 27 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 135
TABLE 28 MACHINE LEARNING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 135
6.2.1.1.2 Supervised learning 135
6.2.1.1.3 Unsupervised learning 135
6.2.1.1.4 RL 136
6.2.1.2 NLP 136
6.2.1.2.1 NLP-based conversational AI software to leverage sophisticated algorithms to comprehend and generate human language 136
TABLE 29 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 136
TABLE 30 NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 137
6.2.1.2.2 Lexical analysis 137
6.2.1.2.3 Syntax & semantic analysis 137
6.2.1.2.4 Sentiment analysis 137
6.2.1.2.5 Output transformation 137
6.2.1.3 ASR 138
6.2.1.3.1 Transformer-based architectures to help enhance boundaries of ASR performance and enable better recognition of accents, dialects, and contextual nuances 138
TABLE 31 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 138
TABLE 32 AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 138
6.2.1.3.2 STT conversions 139
6.2.1.3.3 VAD 139
6.2.1.3.4 Speaker diarization 139
6.2.1.3.5 Acoustic & language modeling 139
6.2.1.4 Data mining 139
6.2.1.4.1 Need for data-driven insights and advanced analytical tools to enhance customer experience to foster market growth 139
TABLE 33 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 141
TABLE 34 DATA MINING: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 141
6.2.2 SOFTWARE BY MODALITY 142
FIGURE 44 SPEECH SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 142
TABLE 35 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION) 142
TABLE 36 CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION) 143
6.2.2.1 Text 143
6.2.2.1.1 Text-based software to comprehend and respond to user queries or commands and facilitate seamless communication by interpreting messages 143
TABLE 37 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 143
TABLE 38 TEXT: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 144
6.2.2.2 Speech 144
6.2.2.2.1 Speech-based software leverages voice input and output mechanisms to enable conversational interactions 144
TABLE 39 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 144
TABLE 40 SPEECH: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 145
6.2.2.3 Multimodal 145
6.2.2.3.1 Sophisticated systems to integrate NLP and speech recognition capabilities to comprehend and respond to multimodal inputs 145
TABLE 41 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 145
TABLE 42 MULTIMODAL: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 146
6.2.3 DEPLOYMENT MODE 146
FIGURE 45 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 146
TABLE 43 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 147
TABLE 44 CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION) 147
6.2.3.1 On-premises 147
6.2.3.1.1 On-premises deployment to help enterprises seek maximum control, security, and compliance over conversational AI deployments 147
TABLE 45 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 148
TABLE 46 ON-PREMISES: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 148
6.2.3.2 Cloud 148
6.2.3.2.1 Need for scalability, flexibility, and cost-effectiveness to fuel demand for cloud deployment of conversational AI 148
TABLE 47 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION) 149
TABLE 48 CLOUD: CONVERSATIONAL AI SOFTWARE MARKET, BY REGION, 2024–2030 (USD MILLION) 149
6.3 SERVICES 149
FIGURE 46 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 150
TABLE 49 CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION) 150
TABLE 50 CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION) 150
TABLE 51 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 151
TABLE 52 SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 151
6.3.1 PROFESSIONAL SERVICES 151
FIGURE 47 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 152
TABLE 53 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION) 152
TABLE 54 CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION) 152
TABLE 55 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 153
TABLE 56 PROFESSIONAL SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 153
6.3.1.1 Consulting & advisory services 153
6.3.1.1.1 Increasing demand for personalized customer experience and efficient business operations to spur market growth 153
TABLE 57 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 154
TABLE 58 CONSULTING & ADVISORY SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 154
6.3.1.2 Integration & deployment services 154
6.3.1.2.1 Integration and deployment services to facilitate seamless incorporation and efficient utilization of AI-powered chatbots and virtual assistants 154
TABLE 59 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 155
TABLE 60 INTEGRATION & DEPLOYMENT SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 155
6.3.1.3 Support & maintenance services 155
6.3.1.3.1 Support & maintenance services to ensure smooth functioning and optimization of AI-powered chatbots and virtual assistants 155
TABLE 61 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 157
TABLE 62 SUPPORT & MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 157
6.3.1.4 Training & education services 157
6.3.1.4.1 Training and education services to impart expertise in developing, implementing, and managing conversational interfaces 157
TABLE 63 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 158
TABLE 64 TRAINING & EDUCATION SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 158
6.3.2 MANAGED SERVICES 158
TABLE 65 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 159
TABLE 66 MANAGED SERVICES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 159
7 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION 160
7.1 INTRODUCTION 161
7.1.1 BUSINESS FUNCTIONS: CONVERSATIONAL AI MARKET DRIVERS 161
FIGURE 48 OPERATIONS & SUPPLY CHAIN SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 161
TABLE 67 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 162
TABLE 68 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION) 162
7.2 SALES & MARKETING 162
7.2.1 NEED FOR ENHANCING CUSTOMER ENGAGEMENT AND STREAMLINING OPERATIONS TO BOOST DEMAND FOR CONVERSATIONAL AI SOLUTIONS 162
FIGURE 49 CAMPAIGN MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 163
TABLE 69 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 163
TABLE 70 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 163
TABLE 71 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 164
TABLE 72 SALES & MARKETING: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 164
7.2.2 CONTACT CENTER AUTOMATION 164
7.2.3 BRANDING & ADVERTISEMENT 165
7.2.4 CAMPAIGN MANAGEMENT 165
7.2.5 CUSTOMER ENGAGEMENT & RETENTION 165
7.3 FINANCE & ACCOUNTING 166
7.3.1 CONVERSATIONAL AI SOLUTIONS TO PROVIDE HUMAN-LIKE INTERACTIONS, STREAMLINE OPERATIONS, AND ENHANCE CUSTOMER SERVICE 166
FIGURE 50 DATA PRIVACY & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 166
TABLE 73 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 166
TABLE 74 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 167
TABLE 75 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 167
TABLE 76 FINANCE & ACCOUNTING: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 167
7.3.2 VIRTUAL FINANCIAL ADVISORS 168
7.3.3 EXPENSE TRACKING & REPORTING 168
7.3.4 DATA PRIVACY & COMPLIANCE MANAGEMENT 168
7.3.5 AUTOMATED INVOICE PROCESSING 168
7.4 OPERATIONS & SUPPLY CHAIN 169
7.4.1 CONVERSATIONAL AI TO STREAMLINE PROCESSES, ENHANCE COMMUNICATION, AND PROVIDE VALUABLE INSIGHTS 169
FIGURE 51 INVENTORY MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 169
TABLE 77 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 169
TABLE 78 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 170
TABLE 79 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 170
TABLE 80 OPERATIONS & SUPPLY CHAIN: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 170
7.4.2 WORKFLOW OPTIMIZATION 172
7.4.3 SCHEDULING & ROUTING 172
7.4.4 INVENTORY MANAGEMENT 172
7.4.5 VENDOR MANAGEMENT 172
7.5 HUMAN RESOURCES (HR) 173
7.5.1 CONVERSATIONAL AI TO STREAMLINE HUMAN RESOURCE OPERATIONS AND IMPROVE EMPLOYEE EXPERIENCE 173
FIGURE 52 RECRUITMENT ASSISTANTS & SCREENING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 173
TABLE 81 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 174
TABLE 82 HUMAN RESOURCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 174
TABLE 83 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 174
TABLE 84 HUMAN RESOURCES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 175
7.5.2 EMPLOYEE ENGAGEMENT & ONBOARDING 175
7.5.3 PERFORMANCE MANAGEMENT 175
7.5.4 DOCUMENT MANAGEMENT 175
7.5.5 RECRUITMENT ASSISTANTS & SCREENING 176
7.6 IT SERVICE MANAGEMENT (ITSM) 176
7.6.1 CONVERSATIONAL AI TO AUTOMATE REPETITIVE TASKS, PROVIDE SELF-SERVICE OPTIONS, IMPROVE EFFICIENCY, AND REDUCE COSTS 176
FIGURE 53 QUERY HANDLING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 176
TABLE 85 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 178
TABLE 86 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 178
TABLE 87 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 178
TABLE 88 IT SERVICE MANAGEMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 179
7.6.2 INCIDENT MANAGEMENT 179
7.6.3 COST OPTIMIZATION 179
7.6.4 QUERY HANDLING 179
7.6.5 KNOWLEDGE MANAGEMENT 180
8 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE 181
8.1 INTRODUCTION 182
8.1.1 CONVERSATIONAL AGENT TYPES: CONVERSATIONAL AI MARKET DRIVERS 182
FIGURE 54 GENERATIVE AI AGENTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 182
TABLE 89 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION) 183
TABLE 90 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION) 183
8.2 AI CHATBOTS 183
8.2.1 CONVERSATIONAL AI PLATFORMS AND CHATBOTS TO ENHANCE CUSTOMER ENGAGEMENT AND DRIVE SALES 183
TABLE 91 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 184
TABLE 92 AI CHATBOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 184
8.3 VOICE BOTS 184
8.3.1 VOICE BOTS TO IMPROVE SELF-SERVE RATES, HANDLE COMPLEX SCENARIOS FASTER, AND REDUCE NEED FOR HUMAN AGENTS 184
TABLE 93 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 185
TABLE 94 VOICE BOTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 185
8.4 INTERACTIVE VOICE ASSISTANTS (IVA) 185
8.4.1 INTELLIGENT VIRTUAL AGENTS TO HANDLE QUERIES, TROUBLESHOOT PROBLEMS, AND FACILITATE TRANSACTIONS 185
TABLE 95 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 186
TABLE 96 INTERACTIVE VOICE ASSISTANTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 186
8.5 GENERATIVE AI AGENTS 186
8.5.1 GENERATIVE AI AGENTS TO OPERATE 24/7 AND REDUCE NEED FOR EXTENSIVE STAFFING DURING NON-PEAK HOURS AND BANK HOLIDAYS 186
TABLE 97 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 187
TABLE 98 GENERATIVE AI AGENTS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 187
9 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE 188
9.1 INTRODUCTION 189
9.1.1 INTEGRATION MODES: CONVERSATIONAL AI MARKET DRIVERS 189
FIGURE 55 INTERNAL ENTERPRISE SYSTEMS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 189
TABLE 99 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION) 190
TABLE 100 CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION) 190
9.2 INTERNAL ENTERPRISE SYSTEMS 190
9.2.1 CONVERSATIONAL AI TO STREAMLINE OPERATIONS, ENHANCE PRODUCTIVITY, AND IMPROVE CUSTOMER INTERACTIONS 190
TABLE 101 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 190
TABLE 102 INTERNAL ENTERPRISE SYSTEMS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 191
9.2.2 CRM 191
9.2.3 KBS 191
9.3 EXTERNAL COMMUNICATION CHANNELS 192
9.3.1 VOICE-ENABLED EXTERNAL COMMUNICATION CHANNELS TO OFFER CONVENIENCE, EFFICIENCY, AND HANDS-FREE EXPERIENCE 192
TABLE 103 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 192
TABLE 104 EXTERNAL COMMUNICATION CHANNELS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 192
9.3.2 MOBILE APPS 193
9.3.3 IVR SYSTEMS 193
9.3.4 MESSAGING SERVICES/PLATFORMS 193
9.3.5 WEBSITES 193
10 CONVERSATIONAL AI MARKET, BY VERTICAL 195
10.1 INTRODUCTION 196
10.1.1 VERTICALS: CONVERSATIONAL AI MARKET DRIVERS 196
FIGURE 56 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 197
TABLE 105 CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 198
TABLE 106 CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION) 198
10.2 BFSI 199
10.2.1 DEMAND FOR SEAMLESS AND CONVENIENT INTERACTIONS, ENHANCED CUSTOMER ENGAGEMENT, REDUCED COSTS, AND IMPROVED OPERATIONAL EFFICIENCY TO DRIVE MARKET 199
TABLE 107 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 199
TABLE 108 BFSI: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 199
TABLE 109 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 200
TABLE 110 BFSI: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 200
10.2.2 AUTOMATED CUSTOMER SUPPORT 200
10.2.3 VIRTUAL FINANCIAL ASSISTANTS 200
10.2.4 PORTFOLIO MANAGEMENT 201
10.2.5 VOICE-BASED DIGITAL BANKING 201
10.2.6 OTHERS 201
10.3 RETAIL & ECOMMERCE 201
10.3.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER INTERACTIONS, BOOST SALES, AND STREAMLINE OPERATIONS 201
TABLE 111 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 203
TABLE 112 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 203
TABLE 113 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 203
TABLE 114 RETAIL & ECOMMERCE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 203
10.3.2 VOICE COMMERCE 204
10.3.3 PERSONALIZED RECOMMENDATIONS 204
10.3.4 IN-STORE ASSISTANCE 204
10.3.5 AUTOMATED SURVEYS 205
10.3.6 AUTOMATED ORDER TRACKING & UPDATES 205
10.3.7 OTHERS 205
10.4 EDUCATION 206
10.4.1 CONVERSATIONAL AI TO OFFER PERSONALIZED LEARNING EXPERIENCES AND SUPPORT TO STUDENTS AND ASSIST TEACHERS IN MANAGING THEIR TASKS 206
TABLE 115 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 206
TABLE 116 EDUCATION: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 207
TABLE 117 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 207
TABLE 118 EDUCATION: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 207
10.4.2 ADMISSION QUERY RESOLUTION 208
10.4.3 ADMINISTRATIVE TASK AUTOMATION 208
10.4.4 VIRTUAL LEARNING/COURSE ASSISTANTS 208
10.4.5 PERSONALIZED LEARNING SUPPORT 208
10.4.6 CONVERSATIONAL CAMPUS 208
10.4.7 OTHERS 208
10.5 MEDIA & ENTERTAINMENT 209
10.5.1 CONVERSATIONAL AI TO ENHANCE CUSTOMER SERVICE, PERSONALIZED CONTENT RECOMMENDATIONS, ADVERTISING, AND PRODUCT DISCOVERY 209
TABLE 119 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 209
TABLE 120 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 210
TABLE 121 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 210
TABLE 122 MEDIA & ENTERTAINMENT: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 210
10.5.2 CONTENT PERSONALIZATION 211
10.5.3 PERSONALIZED CONTENT DELIVERY 211
10.5.4 IMMERSIVE CONVERSATIONAL GAMING 211
10.5.5 ADVERTISING & PROMOTIONS 211
10.5.6 CONTENT LOCALIZATION AND TRANSLATION 212
10.5.7 OTHERS 212
10.6 HEALTHCARE & LIFE SCIENCES 212
10.6.1 CONVERSATIONAL AI TO RESHAPE PATIENT JOURNEYS AND DRIVE EMPATHETIC AUTOMATION IN HEALTHCARE AND LIFE SCIENCES 212
TABLE 123 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 213
TABLE 124 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 213
TABLE 125 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 213
TABLE 126 HEALTHCARE & LIFE SCIENCES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 214
10.6.2 AUTOMATED APPOINTMENT BOOKING 214
10.6.3 PATIENT ENGAGEMENT & FOLLOW-UPS 214
10.6.4 SELF-HEALTH MANAGEMENT 214
10.6.5 HEALTH TRACKING & MEDICATION MANAGEMENT 215
10.6.6 SYMPTOM ASSESSMENT & TRIAGE MANAGEMENT 215
10.6.7 OTHERS 215
10.7 TRAVEL & HOSPITALITY 215
10.7.1 CONVERSATIONAL AI TO IMPROVE CUSTOMER, STREAMLINE OPERATIONS, AND BRIDGE LANGUAGE BARRIERS 215
TABLE 127 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 216
TABLE 128 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 216
TABLE 129 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 216
TABLE 130 TRAVEL & HOSPITALITY: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 218
10.7.2 VIRTUAL TRAVEL ASSISTANCE 218
10.7.3 PERSONALIZED TRAVEL PLANNING 218
10.7.4 CONVERSATIONAL CHECK-INS 218
10.7.5 VOICE-BASED BOOKINGS/ORDERINGS 218
10.7.6 OTHERS 219
10.8 AUTOMOTIVE 219
10.8.1 NEED FOR INTERACTION BETWEEN VEHICLES AND DEALERS AND PERSONALIZED SOLUTIONS AND SERVICES TO PROPEL MARKET 219
TABLE 131 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 219
TABLE 132 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 220
TABLE 133 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 220
TABLE 134 AUTOMOTIVE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 220
10.8.2 VIRTUAL CAR SHOWROOM ASSISTANTS 221
10.8.3 AI-POWERED NAVIGATION AND ROUTE OPTIMIZATION 221
10.8.4 PURCHASE ASSISTANCE 221
10.8.5 AI-DRIVEN PREDICTIVE MAINTENANCE 221
10.8.6 VEHICLE CONFIGURATION & CUSTOMIZATION 223
10.8.7 OTHERS 223
10.9 IT & ITES 223
10.9.1 CONVERSATIONAL AI-POWERED ANALYTICS TOOLS TO EMPOWER DECISION-MAKERS WITH REAL-TIME INSIGHTS 223
TABLE 135 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 224
TABLE 136 IT/ITES: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 224
TABLE 137 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 224
TABLE 138 IT & ITES: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 225
10.9.2 IT HELPDESK SUPPORT & TROUBLESHOOTING 225
10.9.3 SOFTWARE & APPLICATION SUPPORT 225
10.9.4 PROJECT MANAGEMENT & TASK TRACKING 225
10.9.5 VIRTUAL IT PROCUREMENT ASSISTANTS 225
10.9.6 IT SECURITY INCIDENT RESPONSE & THREAT INTELLIGENCE ANALYSIS 226
10.9.7 OTHERS 226
10.10 GOVERNMENT & DEFENSE 226
10.10.1 CONVERSATIONAL AI ADOPTED BY GOVERNMENT ORGANIZATIONS TO IMPROVE CITIZEN SERVICES AND REDUCE COSTS 226
TABLE 139 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2019–2023 (USD MILLION) 226
TABLE 140 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY APPLICATION, 2024–2030 (USD MILLION) 227
TABLE 141 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 227
TABLE 142 GOVERNMENT & DEFENSE: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 227
10.10.2 E-GOVERNANCE SERVICES 228
10.10.3 PUBLIC SAFETY INFORMATION DISSEMINATION 228
10.10.4 VIRTUAL TRAINING ASSISTANTS FOR DEFENSE PERSONNEL 228
10.10.5 CITIZEN ENGAGEMENT SURVEYS & FEEDBACK COLLECTIONS 229
10.10.6 OTHERS 229
10.11 OTHER VERTICALS 229
TABLE 143 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 230
TABLE 144 OTHER VERTICALS: CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 230
11 CONVERSATIONAL AI MARKET, BY REGION 231
11.1 INTRODUCTION 232
FIGURE 57 INDIA TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 232
FIGURE 58 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD 233
TABLE 145 CONVERSATIONAL AI MARKET, BY REGION, 2019–2023 (USD MILLION) 233
TABLE 146 CONVERSATIONAL AI MARKET, BY REGION, 2024–2030 (USD MILLION) 233
11.2 NORTH AMERICA 234
11.2.1 NORTH AMERICA: CONVERSATIONAL AI MARKET DRIVERS 234
11.2.2 NORTH AMERICA: IMPACT OF RECESSION 234
FIGURE 59 NORTH AMERICA: MARKET SNAPSHOT 236
TABLE 147 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION) 236
TABLE 148 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION) 237
TABLE 149 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION) 237
TABLE 150 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION) 237
TABLE 151 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION) 237
TABLE 152 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION) 238
TABLE 153 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 238
TABLE 154 NORTH AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION) 238
TABLE 155 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION) 238
TABLE 156 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION) 239
TABLE 157 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION) 239
TABLE 158 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION) 239
TABLE 159 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 240
TABLE 160 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION) 240
TABLE 161 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION) 240
TABLE 162 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION) 241
TABLE 163 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION) 241
TABLE 164 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION) 241
TABLE 165 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 242
TABLE 166 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION) 242
TABLE 167 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION) 243
TABLE 168 NORTH AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION) 243
11.2.3 US 243
11.2.3.1 Rising need for call centers that provide better customer support services to drive demand for conversational AI solutions 243
11.2.4 CANADA 244
11.2.4.1 Need to elevate client satisfaction, optimize productivity, and stimulate innovation to fuel demand for conversational AI solutions 244
11.3 EUROPE 244
11.3.1 EUROPE: CONVERSATIONAL AI MARKET DRIVERS 244
11.3.2 EUROPE: IMPACT OF RECESSION 245
TABLE 169 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION) 245
TABLE 170 EUROPE: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION) 245
TABLE 171 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION) 246
TABLE 172 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION) 246
TABLE 173 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION) 246
TABLE 174 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION) 247
TABLE 175 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 247
TABLE 176 EUROPE: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION) 247
TABLE 177 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION) 247
TABLE 178 EUROPE: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION) 248
TABLE 179 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION) 248
TABLE 180 EUROPE: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION) 248
TABLE 181 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 249
TABLE 182 EUROPE: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION) 249
TABLE 183 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION) 249
TABLE 184 EUROPE: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION) 250
TABLE 185 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION) 250
TABLE 186 EUROPE: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION) 250
TABLE 187 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 251
TABLE 188 EUROPE: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION) 251
TABLE 189 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION) 252
TABLE 190 EUROPE: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION) 252
11.3.3 UK 252
11.3.3.1 Increasing adoption of AI-powered customer support services and rise in deployment of omnichannel methods to drive market 252
11.3.4 GERMANY 253
11.3.4.1 Conversational AI to enhance customer service, automate processes, and elevate user experience 253
11.3.5 FRANCE 253
11.3.5.1 Focus on developing advanced conversational AI solutions to spur market growth 253
11.3.6 ITALY 253
11.3.6.1 Emphasis on technological advancements, cost-efficiency, and evolving customer expectations 253
11.3.7 SPAIN 254
11.3.7.1 Strong technological ecosystem and focus on research and development in AI to fuel demand for conversational AI solutions 254
11.3.8 REST OF EUROPE 254
11.4 ASIA PACIFIC 255
11.4.1 ASIA PACIFIC: CONVERSATIONAL AI MARKET DRIVERS 255
11.4.2 ASIA PACIFIC: IMPACT OF RECESSION 255
FIGURE 60 ASIA PACIFIC: MARKET SNAPSHOT 256
TABLE 191 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION) 257
TABLE 192 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION) 257
TABLE 193 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION) 258
TABLE 194 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION) 258
TABLE 195 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION) 259
TABLE 196 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION) 259
TABLE 197 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 259
TABLE 198 ASIA PACIFIC: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION) 259
TABLE 199 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION) 260
TABLE 200 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION) 260
TABLE 201 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION) 260
TABLE 202 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION) 260
TABLE 203 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 261
TABLE 204 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION) 261
TABLE 205 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION) 261
TABLE 206 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION) 262
TABLE 207 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION) 262
TABLE 208 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION) 262
TABLE 209 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 263
TABLE 210 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION) 263
TABLE 211 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION) 264
TABLE 212 ASIA PACIFIC: CONVERSATIONAL AI MARKET, BY COUNTRY/REGION, 2024–2030 (USD MILLION) 264
11.4.3 INDIA 264
11.4.3.1 Increasing internet penetration, expanding smartphone usage, and government’s ‘Digital India’ initiative to propel market 264
11.4.4 JAPAN 265
11.4.4.1 Aging population, labor shortage, and government’s initiatives to promote AI adoption to accelerate market growth 265
11.4.5 CHINA 265
11.4.5.1 Integration of AI-powered chatbots in eCommerce and adoption of virtual assistants in smart homes and IoT devices to drive market 265
11.4.6 ASEAN COUNTRIES 266
11.4.6.1 Government initiatives to promote digital transformation to foster market growth 266
11.4.7 SOUTH KOREA 266
11.4.7.1 Technological innovation, high internet penetration rates, and government initiatives to propel market 266
11.4.8 AUSTRALIA & NEW ZEALAND (ANZ) 267
11.4.8.1 Increasing digitalization, adoption of AI technologies across industries, and demand for personalized customer experience to spur market growth 267
11.4.9 REST OF ASIA PACIFIC 267
11.5 MIDDLE EAST & AFRICA 268
11.5.1 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET DRIVERS 268
11.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION 268
TABLE 213 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION) 269
TABLE 214 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION) 269
TABLE 215 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION) 269
TABLE 216 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION) 270
TABLE 217 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION) 270
TABLE 218 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION) 270
TABLE 219 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 270
TABLE 220 MIDDLE EAST & AFRICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION) 270
TABLE 221 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION) 271
TABLE 222 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION) 271
TABLE 223 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION) 271
TABLE 224 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION) 272
TABLE 225 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 272
TABLE 226 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION) 272
TABLE 227 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION) 273
TABLE 228 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION) 273
TABLE 229 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION) 273
TABLE 230 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION) 273
TABLE 231 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 273
TABLE 232 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION) 274
TABLE 233 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION) 275
TABLE 234 MIDDLE EAST & AFRICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION) 275
11.5.3 SAUDI ARABIA 275
11.5.3.1 Implementation of government’s ‘Vision 2030’ initiative and need for personalized and efficient customer experience to drive market 275
11.5.4 UAE 276
11.5.4.1 ‘UAE Vision 2021.’ Dubai’s Smart City initiatives, and favorable investment climate to spur market growth 276
11.5.5 SOUTH AFRICA 276
11.5.5.1 Increasing adoption of advanced technologies, robust telecommunications infrastructure, and rising internet penetration rates to drive market 276
11.5.6 QATAR 277
11.5.6.1 ‘Qatar Vision 2030’ and other government initiatives and thriving tourism and hospitality sector to accelerate market growth 277
11.5.7 EGYPT 277
11.5.7.1 Growing demand for personalized customer experience and streamlined business processes to propel market 277
11.5.8 REST OF MIDDLE EAST & AFRICA 277
11.6 LATIN AMERICA 278
11.6.1 LATIN AMERICA: CONVERSATIONAL AI MARKET DRIVERS 278
11.6.2 LATIN AMERICA: IMPACT OF RECESSION 279
TABLE 235 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2019–2023 (USD MILLION) 279
TABLE 236 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY OFFERING, 2024–2030 (USD MILLION) 279
TABLE 237 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2019–2023 (USD MILLION) 279
TABLE 238 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY TECHNOLOGY, 2024–2030 (USD MILLION) 281
TABLE 239 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2019–2023 (USD MILLION) 281
TABLE 240 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY MODALITY, 2024–2030 (USD MILLION) 281
TABLE 241 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 281
TABLE 242 LATIN AMERICA: CONVERSATIONAL AI SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2030 (USD MILLION) 281
TABLE 243 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2019–2023 (USD MILLION) 282
TABLE 244 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY SERVICE, 2024–2030 (USD MILLION) 282
TABLE 245 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION) 282
TABLE 246 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY PROFESSIONAL SERVICE, 2024–2030 (USD MILLION) 283
TABLE 247 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 283
TABLE 248 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2024–2030 (USD MILLION) 283
TABLE 249 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2019–2023 (USD MILLION) 284
TABLE 250 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY INTEGRATION MODE, 2024–2030 (USD MILLION) 284
TABLE 251 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2019–2023 (USD MILLION) 284
TABLE 252 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY CONVERSATIONAL AGENT TYPE, 2024–2030 (USD MILLION) 284
TABLE 253 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 284
TABLE 254 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY VERTICAL, 2024–2030 (USD MILLION) 285
TABLE 255 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2019–2023 (USD MILLION) 286
TABLE 256 LATIN AMERICA: CONVERSATIONAL AI MARKET, BY COUNTRY, 2024–2030 (USD MILLION) 286
11.6.3 BRAZIL 286
11.6.3.1 Increasing digitalization, rising internet and smartphone penetration, and emergence of multilingual chatbots to boost market growth 286
11.6.4 MEXICO 287
11.6.4.1 Rapidly evolving digital landscape and increasing adoption of AI-driven technologies to boost demand for conversational AI solutions 287
11.6.5 ARGENTINA 287
11.6.5.1 Rising demand for personalized customer experience to drive conversational AI market 287
11.6.6 REST OF LATIN AMERICA 287
12 COMPETITIVE LANDSCAPE 289
12.1 OVERVIEW 289
12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 289
TABLE 257 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONVERSATIONAL AI VENDORS 289
12.3 REVENUE ANALYSIS 292
FIGURE 61 TOP FIVE PLAYERS DOMINATING MARKET FROM 2019 TO 2023 (USD MILLION) 292
12.4 MARKET SHARE ANALYSIS 292
FIGURE 62 SHARE OF LEADING COMPANIES IN CONVERSATIONAL AI MARKET, 2023 293
12.4.1 MARKET RANKING ANALYSIS 293
TABLE 258 CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION 293
12.5 BRAND/PRODUCT COMPARISON ANALYSIS 294
FIGURE 63 BRAND/PRODUCT COMPARISON ANALYSIS 294
12.6 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS 295
FIGURE 64 COMPANY VALUATION AND FINANCIAL METRICS OF KEY VENDORS 295
FIGURE 65 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS 295
12.7 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023 295
12.7.1 STARS 296
12.7.2 EMERGING LEADERS 296
12.7.3 PERVASIVE PLAYERS 296
12.7.4 PARTICIPANTS 296
FIGURE 66 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023 297
12.7.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023 298
FIGURE 67 OVERALL COMPANY FOOTPRINT (26 COMPANIES) 298
TABLE 259 REGIONAL FOOTPRINT (26 COMPANIES) 299
TABLE 260 CONVERSATIONAL AGENT TYPE FOOTPRINT (26 COMPANIES) 300
TABLE 261 VERTICAL FOOTPRINT (26 COMPANIES) 301
TABLE 262 OFFERING FOOTPRINT (26 COMPANIES) 302
12.8 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2023 303
12.8.1 PROGRESSIVE COMPANIES 303
12.8.2 RESPONSIVE COMPANIES 303
12.8.3 DYNAMIC COMPANIES 303
12.8.4 STARTING BLOCKS 303
FIGURE 68 CONVERSATIONAL AI MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023 304
12.8.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023 304
TABLE 263 CONVERSATIONAL AI MARKET: DETAILED LIST OF KEY START-UPS/SMES 304
TABLE 264 CONVERSATIONAL AI MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES 306
12.9 COMPETITIVE SCENARIO AND TRENDS 306
12.9.1 PRODUCT LAUNCHES AND ENHANCEMENTS 307
TABLE 265 CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, JANUARY 2021–APRIL 2024 307
12.9.2 DEALS 312
TABLE 266 CONVERSATIONAL AI MARKET: DEALS, JANUARY 2021–MARCH 2024 312
13 COMPANY PROFILES 317
13.1 INTRODUCTION 317
(Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats) *
13.2 KEY PLAYERS 317
13.2.1 MICROSOFT 317
TABLE 267 MICROSOFT: COMPANY OVERVIEW 318
FIGURE 69 MICROSOFT: COMPANY SNAPSHOT 318
TABLE 268 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 319
TABLE 269 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 319
TABLE 270 MICROSOFT: DEALS 320
13.2.2 IBM 322
TABLE 271 IBM: COMPANY OVERVIEW 322
FIGURE 70 IBM: COMPANY SNAPSHOT 323
TABLE 272 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED 323
TABLE 273 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 324
TABLE 274 IBM: DEALS 325
13.2.3 GOOGLE 327
TABLE 275 GOOGLE: COMPANY OVERVIEW 327
FIGURE 71 GOOGLE: COMPANY SNAPSHOT 328
TABLE 276 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 328
TABLE 277 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS 329
TABLE 278 GOOGLE: DEALS 330
13.2.4 OPENAI 332
TABLE 279 OPENAI: COMPANY OVERVIEW 332
TABLE 280 OPENAI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 332
TABLE 281 OPENAI: PRODUCT LAUNCHES AND ENHANCEMENTS 333
TABLE 282 OPENAI: DEALS 334
13.2.5 BAIDU 336
TABLE 283 BAIDU: COMPANY OVERVIEW 336
FIGURE 72 BAIDU: COMPANY SNAPSHOT 337
TABLE 284 BAIDU: PRODUCTS/SOLUTIONS/SERVICES OFFERED 337
TABLE 285 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS 338
TABLE 286 BAIDU: DEALS 338
13.2.6 AWS 340
TABLE 287 AWS: COMPANY OVERVIEW 340
FIGURE 73 AWS: COMPANY SNAPSHOT 341
TABLE 288 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 341
TABLE 289 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS 342
TABLE 290 AWS: DEALS 342
13.2.7 ARTIFICIAL SOLUTIONS 344
TABLE 291 ARTIFICIAL SOLUTIONS: COMPANY OVERVIEW 344
FIGURE 74 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT 345
TABLE 292 ARTIFICIAL SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 345
TABLE 293 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS 346
TABLE 294 ARTIFICIAL SOLUTIONS: DEALS 347
13.2.8 ORACLE 347
TABLE 295 ORACLE: COMPANY OVERVIEW 348
FIGURE 75 ORACLE: COMPANY SNAPSHOT 349
TABLE 296 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 349
TABLE 297 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS 350
TABLE 298 ORACLE: DEALS 351
13.2.9 SAP 352
TABLE 299 SAP: COMPANY OVERVIEW 352
FIGURE 76 SAP: COMPANY SNAPSHOT 353
TABLE 300 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 353
TABLE 301 SAP: DEALS 354
13.2.10 KORE.AI 355
TABLE 302 KORE.AI: COMPANY OVERVIEW 355
TABLE 303 KORE.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 355
TABLE 304 KORE.AI: PRODUCT LAUNCHES AND ENHANCEMENTS 356
TABLE 305 KORE.AI: DEALS 357
13.2.11 LIVEPERSON 359
TABLE 306 LIVEPERSON: COMPANY OVERVIEW 359
FIGURE 77 LIVEPERSON: COMPANY SNAPSHOT 360
TABLE 307 LIVEPERSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED 360
TABLE 308 LIVEPERSON: PRODUCT LAUNCHES AND ENHANCEMENTS 362
TABLE 309 LIVEPERSON: DEALS 363
13.2.12 [24]7.AI 363
TABLE 310 [24]7.AI: COMPANY OVERVIEW 364
TABLE 311 [24]7.AI: PRODUCTS/SOLUTIONS/SERVICES OFFERED 364
TABLE 312 [24]7.AI: PRODUCT LAUNCHES AND ENHANCEMENTS 365
13.2.13 EGAIN 366
TABLE 313 EGAIN: COMPANY OVERVIEW 366
FIGURE 78 EGAIN: COMPANY SNAPSHOT 367
TABLE 314 EGAIN: PRODUCTS/SOLUTIONS/SERVICES OFFERED 367
TABLE 315 EGAIN: PRODUCT LAUNCHES AND ENHANCEMENTS 369
TABLE 316 EGAIN: DEALS 370
13.2.14 AMELIA 371
TABLE 317 AMELIA: COMPANY OVERVIEW 371
TABLE 318 AMELIA: PRODUCTS/SOLUTIONS/SERVICES OFFERED 371
TABLE 319 AMELIA: DEALS 372
*Details on Business overview, Products/Solutions/Services offered, Recent Developments, MnM view, Key strengths, Strategic choices made, Weaknesses and competitive threats might not be captured in case of unlisted companies.
13.3 OTHER PLAYERS 373
13.3.1 AVAAMO 373
13.3.2 CONVERSICA 374
13.3.3 HAPTIK 375
13.3.4 SOLVVY 375
13.3.5 INBENTA 376
13.3.6 CREATIVE VIRTUAL 377
13.3.7 SOUNDHOUND 378
13.3.8 KASISTO 379
13.3.9 MINDMELD 380
13.3.10 GUPSHUP 380
13.3.11 TWILIO 381
13.3.12 SPRINKLR 382
13.4 START-UPS/SMES 383
13.4.1 BOOST.AI 383
13.4.2 COGNIGY 384
13.4.3 RASA 385
13.4.4 SAARTHI.AI 386
13.4.5 SENSEFORTH.AI 387
13.4.6 YELLOW.AI 387
13.4.7 EXCEED.AI 388
13.4.8 CLINC 388
13.4.9 LAIYE 389
13.4.10 RULAI 389
13.4.11 QUIQ 390
13.4.12 PYPESTREAM 390
14 ADJACENT AND RELATED MARKETS 391
14.1 INTRODUCTION 391
14.2 SPEECH ANALYTICS MARKET 391
14.2.1 MARKET DEFINITION 391
14.2.2 MARKET OVERVIEW 391
14.2.2.1 Speech analytics market, by offering 393
TABLE 320 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION) 393
TABLE 321 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION) 393
14.2.2.2 Speech analytics market, by deployment type 393
TABLE 322 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION) 393
TABLE 323 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION) 395
14.2.2.3 Speech analytics market, by business function 395
TABLE 324 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION) 395
TABLE 325 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION) 395
14.2.2.4 Speech analytics market, by channel 396
TABLE 326 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION) 396
TABLE 327 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION) 396
14.2.2.5 Speech analytics market, by vertical 397
TABLE 328 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION) 397
TABLE 329 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION) 397
14.2.2.6 Speech analytics market, by region 398
TABLE 330 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION) 398
TABLE 331 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION) 398
14.3 CHATBOT MARKET 398
14.3.1 MARKET DEFINITION 398
14.3.2 MARKET OVERVIEW 399
14.3.2.1 Chatbot market, by offering 399
TABLE 332 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION) 399
TABLE 333 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION) 401
14.3.2.2 Chatbot market, by type 401
TABLE 334 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION) 401
TABLE 335 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION) 402
14.3.2.3 Chatbot market, by channel integration 402
TABLE 336 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION) 402
TABLE 337 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION) 402
14.3.2.4 Chatbot market, by bot communication 402
TABLE 338 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION) 403
TABLE 339 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION) 403
14.3.2.5 Chatbot market, by business function 403
TABLE 340 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION) 404
TABLE 341 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION) 404
14.3.2.6 Chatbot market, by vertical 404
TABLE 342 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 405
TABLE 343 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 405
14.3.2.7 Chatbot market, by region 406
TABLE 344 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION) 406
TABLE 345 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION) 406
15 APPENDIX 407
15.1 DISCUSSION GUIDE 407
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 414
15.3 CUSTOMIZATION OPTIONS 416
15.4 RELATED REPORTS 416
15.5 AUTHOR DETAILS 417
