출판 : MarketsandMarkets (마켓츠앤마켓츠) 출판년월 : 2023년02월
음성 분석 시장 : 컴포넌트(솔루션, 서비스), 비즈니스 기능, 용도(고객 경험 관리, 감정 분석), 수직(BFSI, 텔레콤, 헬스케어, 생명 과학), 지역별 – 2027년까지의 세계 예측
Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region – Global Forecast to 2027
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| 구성 | 영문조사보고서 |
| 가격 |
The speech analytics market is projected to grow from USD 2.3 billion in 2022 to USD 5.1 billion by 2027, at a compound annual growth rate (CAGR) of 17.3% during the forecast period. The speech analytics market is expected to grow at a significant rate during the forecast period, owing to various business drivers. Some factors driving the growth of the speech analytics market are the need to improve the customer journey and overall experience, the growing need to enhance and monitor agent performance, and the rising need to leverage analytics for customer retention and better customer satisfaction.
음성 분석 시장은 2022년 23억 달러에서 2027년까지 51억 달러로 예측 기간 동안 17.3%의 연평균 성장률(CAGR)로 성장할 것으로 예상됩니다. 음성 분석 시장은 다양한 비즈니스 동인으로 인해 예측 기간 동안 상당한 속도로 성장할 것으로 예상됩니다. 음성 분석 시장의 성장을 주도하는 몇 가지 요인은 고객 여정과 전반적인 경험을 개선해야 할 필요성, 상담원 성과를 개선하고 모니터링해야 할 필요성 증가, 고객 유지 및 고객 만족도 향상을 위해 분석을 활용해야 할 필요성 증가입니다.
Speech analytics allows organizations to identify actionable data and gain insights from voice calls. The speech analytics solutions can carry out a broad range of customer interactions by combining recorded and omnichannel data to better understand customer needs. Speech analytics benefits organizations to evaluate the calls in an end-to-end manner and guides agents to mitigate risks by leveraging analytical tools to improve customer engagement processes.
On-premises to register for larger market size during forecast period
The speech analytics market, by deployment mode, includes on-premises and cloud. Speech analytics solutions can be deployed through either mode based on security, availability, and scalability. On-premises deployment mode to hold a larger market share in 2022 owing to the need to install software on a variety of in-house servers and on a private cloud with enhanced security. The cloud deployment mode segment is expected to gain traction in coming years as it eliminates the capital and maintenance costs of an organization. Cloud solutions offer several advantages including lower operational cost, high flexibility, and scalability over its complement.
SMEs to register higher CAGR during the forecast period
An SME is defined as a business entity with less than 1,000 employees. Speech analytics providers are expected to penetrate the SME market by understanding such organizations’ key requirements and objectives and educating them on the benefits of solutions. The major challenges in SMEs adopting speech analytics solutions include skepticism about security and privacy, low confidence in the reliability of speech analytics solutions and services, and lack of awareness about IT and cloud vendors. However, adopting new technologies tailored to unified communication environments has helped companies identify the broad risk areas under various functional units. SMEs have shown tremendous growth and interest in getting an analytics platform to reap the desired outcome. Most SMEs view speech analytics solutions and services more as a strategic initiative and an opportunity to increase business revenue while reinforcing security and operational resiliency.
Asia Pacific to witness highest CAGR during the forecast period
Asia Pacific region continues to focus on enhancing customer services to boost market competitiveness and revenue growth. The tremendous increase in business deals and transactions, including mergers and acquisitions, joint ventures, and fundraising, across all industry verticals in the Asia Pacific region would enable to drive the growth of the market. The rapid expansion of domestic enterprises and the development of infrastructure are some of the important factors expected to drive the growth of the speech analytics market in Asia Pacific.
In Asia Pacific, SMEs and large corporations are starting to proactively employ Al and analytics-based solutions as they have become more aware of governmental rules and compliances. The adoption of communication monitoring technologies by different verticals, such as BFSI, travel and hospitality, and retail, is expected to contribute to the high growth of the speech analytics market in the region.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market.
By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
By Designation: C-Level Executives: 35%, D-Level Executives: 25%, and Managers: 40%
By Region: Asia Pacific: 30%, Europe: 20%, North America: 45%, and Rest of the World: 5%
The report includes the study of key players offering speech analytics solutions. It profiles major vendors in the speech analytics market. The major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), Five9 (US), 3CLogic (US), CloudTalk (US), Deepgram (US), Gnani.ai (India), Observe.ai (US), SpeechTech (US), Speech-I-Ltd (UK), Batvoice (France), Kwantics (India), Speech Village (UK), Salesken (US), and Enthu.AI (India).
Research Coverage
The research study for the speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects. The new research study features 30 players. Updated financial information/product portfolio of players: The new edition of the report provides updated financial information in the context of the speech analytics market till 2021–2022 for each listed company in graphical representation. The new research study includes the updated market developments of profiled players, including those from 2020 to 2022. The new study includes quantitative data for historical years (2017–2021), base year (2021), and forecast years (2022–2027). The new study also includes quantitative data from adjacent markets.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall speech analytics market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
목차
1 INTRODUCTION 48
1.1 OBJECTIVES 48
1.2 MARKET DEFINITION 48
1.2.1 INCLUSIONS AND EXCLUSIONS 49
1.3 MARKET SCOPE 50
1.3.1 MARKET SEGMENTATION 50
1.3.2 REGIONS COVERED 51
1.3.3 YEARS CONSIDERED 51
1.4 CURRENCY CONSIDERED 52
TABLE 1 USD EXCHANGE RATES, 2019–2021 52
1.5 STAKEHOLDERS 52
1.6 SUMMARY OF CHANGES 53
2 RESEARCH METHODOLOGY 54
2.1 RESEARCH DATA 54
FIGURE 1 SPEECH ANALYTICS MARKET: RESEARCH DESIGN 54
2.1.1 SECONDARY DATA 55
2.1.2 PRIMARY DATA 55
2.1.2.1 Primary interviews 55
2.1.2.2 Breakup of primary profiles 56
2.1.2.3 Key industry insights 56
2.2 MARKET BREAKUP AND DATA TRIANGULATION 57
FIGURE 2 DATA TRIANGULATION 57
2.3 MARKET SIZE ESTIMATION 58
FIGURE 3 SPEECH ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 58
2.3.1 TOP-DOWN APPROACH 58
2.3.2 BOTTOM-UP APPROACH 59
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES OF SPEECH ANALYTICS MARKET 59
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SOLUTIONS/SERVICES OF SPEECH ANALYTICS MARKET 60
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM SOLUTIONS/SERVICES OF SPEECH ANALYTICS MARKET 61
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM UP (DEMAND SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING 61
2.4 MARKET FORECAST 62
TABLE 2 FACTOR ANALYSIS 62
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 63
FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 63
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 64
FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 64
2.7 RESEARCH ASSUMPTIONS 65
2.8 LIMITATIONS 66
2.9 IMPLICATIONS OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET 67
3 EXECUTIVE SUMMARY 68
TABLE 3 GLOBAL SPEECH ANALYTICS MARKET AND GROWTH RATE, 2017–2021 (USD MILLION, Y-O-Y %) 69
TABLE 4 GLOBAL SPEECH ANALYTICS MARKET AND GROWTH RATE, 2022–2027 (USD MILLION, Y-O-Y %) 69
FIGURE 10 SOLUTIONS SEGMENT TO DOMINATE MARKET IN 2022 70
FIGURE 11 INDEXING AND QUERY TOOLS TO HOLD LARGEST MARKET SHARE IN 2022 70
FIGURE 12 PROFESSIONAL SERVICES TO DOMINATE MARKET IN 2022 70
FIGURE 13 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO LEAD MARKET IN 2022 71
FIGURE 14 CONTACT CENTER SEGMENT TO HOLD LARGEST MARKET SHARE IN 2022 71
FIGURE 15 CUSTOMER EXPERIENCE MANAGEMENT TO BE LARGEST APPLICATION SEGMENT IN 2022 71
FIGURE 16 LARGE ENTERPRISES TO DOMINATE MARKET IN 2022 72
FIGURE 17 ON-PREMISES SEGMENT TO HOLD LARGEST MARKET SHARE IN 2022 72
FIGURE 18 HEALTHCARE AND LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2022 72
FIGURE 19 NORTH AMERICA TO HOLD LARGEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2022 73
4 PREMIUM INSIGHTS 74
4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET 74
FIGURE 20 INCREASING NEED TO IMPROVE CUSTOMER JOURNEY AND OVERALL EXPERIENCE TO DRIVE MARKET GROWTH 74
4.2 IMPACT OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET 74
FIGURE 21 SPEECH ANALYTICS MARKET TO WITNESS DECLINE IN Y-O-Y GROWTH IN 2022 74
4.3 SPEECH ANALYTICS MARKET: TOP THREE APPLICATIONS 75
FIGURE 22 SENTIMENT ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR 75
4.4 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT AND TOP THREE VERTICALS 75
FIGURE 23 SOLUTIONS SEGMENT AND BFSI SEGMENT TO HOLD LARGEST MARKET SHARES IN 2022 75
4.5 SPEECH ANALYTICS MARKET: BY REGION 76
FIGURE 24 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2022 76
5 MARKET OVERVIEW AND INDUSTRY TRENDS 77
5.1 INTRODUCTION 77
5.2 SPEECH ANALYTICS: ARCHITECTURE 77
FIGURE 25 ARCHITECTURE: SPEECH ANALYTICS MARKET 77
5.3 MARKET DYNAMICS 79
FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: SPEECH ANALYTICS MARKET 79
5.3.1 DRIVERS 79
5.3.1.1 Need to improve customer journey and overall experience 79
5.3.1.2 Growing need to enhance and monitor agent performance 80
5.3.1.3 Adherence to regulatory and compliance standards 80
5.3.1.4 Rising need to leverage analytics for customer retention and better customer satisfaction 80
5.3.2 RESTRAINTS 81
5.3.2.1 Need to integrate with prevailing system 81
5.3.2.2 Inability to quantify RoI 81
5.3.3 OPPORTUNITIES 81
5.3.3.1 Need to predict customer intent and behavior 81
5.3.3.2 Use of AI ML technologies to facilitate real-time actionable customer insights 82
5.3.3.3 Growing need for cloud-based speech analytics solutions to bolster customer retention 82
5.3.4 CHALLENGES 82
5.3.4.1 Complex data ecosystem led to data breaches and security issues 82
5.3.4.2 Lack of skilled workforce to articulate business opportunities 83
5.3.4.3 Integration of speech analytics solutions with other analytics solutions 83
5.4 SPEECH ANALYTICS: EVOLUTION 83
FIGURE 27 EVOLUTION OF SPEECH ANALYTICS MARKET 83
5.5 ECOSYSTEM 84
FIGURE 28 SPEECH ANALYTICS MARKET: ECOSYSTEM 84
5.6 CASE STUDY ANALYSIS 85
5.6.1 CASE STUDY 1: SPEECH ANALYTICS MEETS SALES EXCELLENCE WITH TTEC AND NEXIDIA 85
5.6.2 CASE STUDY 2: BANCO BMG LISTENS FOR WARNINGS WITH NEXIDIA ANALYTICS 86
5.6.3 CASE STUDY 3: STARTEK ELEVATES CUSTOMER EXPERIENCE WITH VERINT SPEECH ANALYTICS 86
5.6.4 CASE STUDY 4: DENIZBANK EMPLOYS QUALITY APPROACH TO DRIVE IMPROVED OUTCOMES IN REAL TIME 87
5.6.5 CASE STUDY 5: COACHHUB SELECTS CLOUDTALK TO STREAMLINE SERVICE PROCESS AT ALL LEVELS 87
5.6.6 CASE STUDY 6: AXIALHEALTHCARE SELECTS AMAZON CONNECT TO MEET ITS CONTACT CENTER APPLICATION NEED 88
5.6.7 CASE STUDY 7: VITALITYHEALTH SELECTS CALLMINER SPEECH ANALYTICS SOLUTIONS TO HELP ASSESS ITS BUSINESS NEEDS 88
5.6.8 CASE STUDY 8: GANT TRAVEL CHOOSES CALLMINER TO PROVIDE INSIGHTS ON CUSTOMIZING AUTOMATED REPORTS FOR STAKEHOLDERS 89
5.6.9 CASE STUDY 9: FINTECH COMPANY USES VOICE ASSISTANTS TO AUTOMATE COLLECTION CALLS 89
5.6.10 CASE STUDY 10: DEEPGRAM CREATES INCREASED INSIGHTS FOR CALLTRACKINGMETRICS CUSTOMERS 90
5.6.11 CASE STUDY 11: NASA USES DEEPGRAM TO POWER NEXT GENERATION OF SPACE TECH 90
5.7 FEATURES/FUNCTIONALITIES OF SPEECH ANALYTICS 91
5.7.1 EMOTION DETECTION 91
5.7.2 SPEECH-TO-TEXT RECOGNITION 91
5.7.3 PHONETIC INDEXING 91
5.7.4 TALK OVER ANALYTICS 91
5.8 SUPPLY CHAIN ANALYSIS 91
FIGURE 29 SUPPLY CHAIN ANALYSIS 91
TABLE 5 SPEECH ANALYTICS MARKET: SUPPLY CHAIN 92
5.9 REGULATORY IMPLICATIONS 93
5.9.1 GENERAL DATA PROTECTION REGULATION 93
5.9.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 93
5.9.3 MARKET ABUSE REGULATION 94
5.9.4 REVISION OF MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE 94
5.9.5 EUROPEAN BANKING REGULATIONS 94
5.9.6 CALIFORNIA CONSUMER PRIVACY ACT 94
5.9.7 OFFICE OF COMMUNICATIONS 94
5.9.8 POLICH CIVIL CODE 95
5.9.9 FEDERAL COMMUNICATIONS COMMISSION 95
5.10 PATENT ANALYSIS 95
5.10.1 METHODOLOGY 95
5.10.2 DOCUMENT TYPE 95
TABLE 6 PATENTS FILED, 2019–2022 95
5.10.3 INNOVATION AND PATENT APPLICATIONS 95
FIGURE 30 ANNUAL NUMBER OF PATENTS GRANTED, 2019–2022 96
5.10.4 TOP APPLICANTS 96
FIGURE 31 TOP 10 PATENT APPLICANTS, 2019–2022 96
5.11 KEY CONFERENCES & EVENTS IN 2022-2023 97
TABLE 7 SPEECH ANALYTICS MARKET: DETAILED LIST OF CONFERENCES & EVENTS 97
5.12 TECHNOLOGY ANALYSIS 97
5.12.1 SPEECH ANALYTICS AND ARTIFICIAL INTELLIGENCE (AI) 97
5.12.2 SPEECH ANALYTICS AND MACHINE LEARNING (ML) 98
5.12.3 SPEECH ANALYTICS AND NATURAL LANGUAGE PROCESSING (NLP) 98
5.12.4 SPEECH ANALYTICS AND INTERNET OF THINGS (IOT) 98
5.12.5 SPEECH ANALYTICS AND AUTOMATIC SPEECH RECOGNITION (ASR) 98
5.13 PRICING ANALYSIS 99
TABLE 8 AVERAGE SELLING PRICING ANALYSIS, 2022 99
5.14 PORTER’S FIVE FORCES ANALYSIS 100
TABLE 9 IMPACT OF EACH FORCE ON SPEECH ANALYTICS MARKET 100
FIGURE 32 PORTER’S FIVE FORCES ANALYSIS 101
5.14.1 THREAT OF NEW ENTRANTS 101
5.14.2 THREAT OF SUBSTITUTES 102
5.14.3 BARGAINING POWER OF SUPPLIERS 102
5.14.4 BARGAINING POWER OF BUYERS 102
5.14.5 INTENSITY OF COMPETITIVE RIVALRY 102
5.15 KEY STAKEHOLDERS & BUYING CRITERIA 103
5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS 103
FIGURE 33 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS 103
TABLE 10 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS 103
5.15.2 BUYING CRITERIA 103
FIGURE 34 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 103
TABLE 11 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 104
5.16 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF SPEECH ANALYTICS MARKET 104
FIGURE 35 SPEECH ANALYTICS MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 104
6 SPEECH ANALYTICS MARKET, BY COMPONENT 105
6.1 INTRODUCTION 106
6.1.1 COMPONENTS: SPEECH ANALYTICS MARKET DRIVERS 106
FIGURE 36 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 107
TABLE 12 SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 107
TABLE 13 SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 107
6.2 SOLUTIONS 108
FIGURE 37 REPORTING AND VISUALIZATION TOOLS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 108
TABLE 14 SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 109
TABLE 15 SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 109
TABLE 16 SOLUTIONS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 109
TABLE 17 SOLUTIONS: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 110
6.2.1 SPEECH ENGINE 110
6.2.1.1 Speech recognition to convert conversations into system-readable data 110
TABLE 18 SPEECH ENGINE: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 110
TABLE 19 SPEECH ENGINE: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 111
6.2.2 INDEXING AND QUERY TOOLS 111
6.2.2.1 Analyzing queries in real time to boost market growth 111
TABLE 20 INDEXING AND QUERY TOOLS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 111
TABLE 21 INDEXING AND QUERY TOOLS: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 112
6.2.3 REPORTING AND VISUALIZATION TOOLS 112
6.2.3.1 Reporting and visualization tools to filter out customer conversation details 112
TABLE 22 REPORTING AND VISUALIZATION TOOLS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 112
TABLE 23 REPORTING AND VISUALIZATION TOOLS: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 113
6.2.4 ROOT CAUSE ANALYSIS 113
6.2.4.1 Speech analytics to determine root cause of any problems in real-time to improve quality 113
TABLE 24 ROOT CAUSE ANALYSIS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 113
TABLE 25 ROOT CAUSE ANALYSIS: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 114
6.2.5 CONTACT CENTRE SOFTWARE 114
6.2.5.1 Speech analytics to add value to call centers 114
TABLE 26 CONTACT CENTRE SOFTWARE: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 114
TABLE 27 CONTACT CENTRE SOFTWARE: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 115
6.2.6 OTHER SOLUTIONS 115
TABLE 28 OTHER SOLUTIONS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 115
TABLE 29 OTHER SOLUTIONS: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 116
6.3 SERVICES 116
6.3.1 END-TO-END DEPLOYMENT TO MAXIMIZE VALUE OF ENTERPRISE INVESTMENTS 116
TABLE 30 SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 117
TABLE 31 SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 117
TABLE 32 SERVICES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 117
TABLE 33 SERVICES: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 117
6.3.2 PROFESSIONAL SERVICES 118
6.3.2.1 Rising need to ensure smooth project management 118
FIGURE 39 TRAINING AND CONSULTING SERVICES TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 118
TABLE 34 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 118
TABLE 35 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 119
TABLE 36 PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 119
TABLE 37 PROFESSIONAL SERVICES: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 119
6.3.2.2 Training and Consulting 120
6.3.2.2.1 Organizations to look for customized solutions based on business needs and market trends 120
TABLE 38 TRAINING AND CONSULTING: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 120
TABLE 39 TRAINING AND CONSULTING: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 120
6.3.2.3 System Integration and Implementation 121
6.3.2.3.1 Requirement of connectors and back-end integration capabilities 121
TABLE 40 SYSTEM INTEGRATION AND IMPLEMENTATION: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 121
TABLE 41 SYSTEM INTEGRATION AND IMPLEMENTATION: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 121
6.3.2.4 Support and Maintenance 122
6.3.2.4.1 Organizations to use on-premises deployment model for speech analytics solutions 122
TABLE 42 SUPPORT AND MAINTENANCE: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 122
TABLE 43 SUPPORT AND MAINTENANCE: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 122
6.3.3 MANAGED SERVICES 123
6.3.3.1 Managed service providers to offer technical expertise and service regardless of geographical location 123
TABLE 44 MANAGED SERVICES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 123
TABLE 45 MANAGED SERVICES: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 123
7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION 124
7.1 INTRODUCTION 125
7.1.1 BUSINESS FUNCTION: SPEECH ANALYTICS MARKET DRIVERS 125
FIGURE 40 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 125
TABLE 46 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 126
TABLE 47 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 126
7.2 FINANCE AND ACCOUNTING 126
7.2.1 SPEECH ANALYTICS SOFTWARE TO AGGREGATE ACTIONABLE DATA REGARDING CUSTOMERS AND MARKET 126
TABLE 48 FINANCE AND ACCOUNTING: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 127
TABLE 49 FINANCE AND ACCOUNTING: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 127
7.3 SALES AND MARKETING 127
7.3.1 SPEECH ANALYTICS TO CREATE COMPLETE PICTURE OF MARKETING ECOSYSTEM 127
TABLE 50 SALES AND MARKETING: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 128
TABLE 51 SALES AND MARKETING: SPEECH ANALYTICS MARKET BY REGION, 2022–2027 (USD MILLION) 128
7.4 CONTACT CENTER 128
7.4.1 CALL CENTERS TO ENSURE POSITIVE BRAND EXPERIENCE AT EVERY TOUCHPOINT 128
TABLE 52 CONTACT CENTER: SPEECH ANALYTICS MARKET BY REGION, 2017–2021 (USD MILLION) 129
TABLE 53 CONTACT CENTER: SPEECH ANALYTICS MARKET BY REGION, 2022–2027 (USD MILLION) 129
7.5 OPERATIONS AND SUPPLY CHAIN 129
7.5.1 COMPANIES TO STREAMLINE BUSINESS OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE 129
TABLE 54 OPERATIONS AND SUPPLY CHAIN: SPEECH ANALYTICS MARKET BY REGION, 2017–2021 (USD MILLION) 130
TABLE 55 OPERATIONS AND SUPPLY CHAIN: SPEECH ANALYTICS MARKET BY REGION, 2022–2027 (USD MILLION) 130
7.6 HR 130
7.6.1 SPEECH ANALYTICS TO OFFER PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY 130
TABLE 56 HR: SPEECH ANALYTICS MARKET BY REGION, 2017–2021 (USD MILLION) 131
TABLE 57 HR: SPEECH ANALYTICS MARKET BY REGION, 2022–2027 (USD MILLION) 131
8 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE 132
8.1 INTRODUCTION 133
8.1.1 ORGANIZATION SIZE: SPEECH ANALYTICS MARKET DRIVERS 133
TABLE 58 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 134
TABLE 59 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 134
8.2 LARGE ENTERPRISES 134
8.2.1 NEED TO OPTIMIZE OPERATIONS AND BUSINESS PRACTICES TO GAIN MAXIMUM COST BENEFITS 134
TABLE 60 LARGE ENTERPRISES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 134
TABLE 61 LARGE ENTERPRISES: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 135
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 135
8.3.1 GROWING TREND OF REMOTE WORK TO MONITOR MISSION-CRITICAL COMMUNICATION 135
TABLE 62 SMALL AND MEDIUM-SIZED ENTERPRISES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 135
TABLE 63 SMALL AND MEDIUM-SIZED ENTERPRISES: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 136
9 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE 137
9.1 INTRODUCTION 138
9.1.1 DEPLOYMENT MODE: SPEECH ANALYTICS MARKET DRIVERS 138
FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 138
TABLE 64 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 139
TABLE 65 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 139
9.2 ON-PREMISES 139
9.2.1 INSTALLATION OF SPEECH ANALYTICS SOLUTIONS AND SERVICES IN PREMISES OF ORGANIZATION 139
TABLE 66 ON-PREMISES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 139
TABLE 67 ON-PREMISES: SPEECH ANALYTICS MARKET BY REGION, 2022–2027 (USD MILLION) 140
9.3 CLOUD 140
9.3.1 CLOUD-BASED SOLUTIONS TO DELIVER HIGHER SCALABILITY 140
TABLE 68 CLOUD: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 140
TABLE 69 CLOUD: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 141
10 SPEECH ANALYTICS MARKET, BY APPLICATION 142
10.1 INTRODUCTION 143
10.1.1 APPLICATION: SPEECH ANALYTICS MARKET DRIVERS 143
FIGURE 43 SENTIMENT ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 144
TABLE 70 SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 144
TABLE 71 SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 145
10.2 CUSTOMER EXPERIENCE MANAGEMENT 145
10.2.1 SPEECH ANALYTICS ENABLE BUSINESSES TO PERFORM POWERFUL REAL-TIME IMPROVEMENTS TO CUSTOMER EXPERIENCES 145
TABLE 72 CUSTOMER EXPERIENCE MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 146
TABLE 73 CUSTOMER EXPERIENCE MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 146
10.3 QUALITY MANAGEMENT 146
10.3.1 SPEECH ANALYTICS TO ANALYZE CONSUMER INTERACTIONS USING ADVANCED NLP TECHNOLOGY COUPLED WITH AI AND ML 146
TABLE 74 QUALITY MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 147
TABLE 75 QUALITY MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 147
10.4 CALL MONITORING AND SUMMARIZATION 147
10.4.1 CALL MONITORING AND SUMMARIZATION TO ANALYZE RECORDED VOICE OR SPEECH DATA 147
TABLE 76 CALL MONITORING AND SUMMARIZATION: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 148
TABLE 77 CALL MONITORING AND SUMMARIZATION: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 148
10.5 AGENT PERFORMANCE MANAGEMENT 149
10.5.1 AGENT PERFORMANCE MANAGEMENT TO TRANSCRIBE RECORDED CALLS TO DIGITAL TEXT 149
TABLE 78 AGENT PERFORMANCE MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 149
TABLE 79 AGENT PERFORMANCE MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 150
10.6 RISK AND COMPLIANCE MANAGEMENT 150
10.6.1 RISK AND COMPLIANCE MANAGEMENT TO ASSIST CONTACT CENTER AGENTS UNDERSTAND POLICIES AND TEMPLATES 150
TABLE 80 RISK AND COMPLIANCE MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 151
TABLE 81 RISK AND COMPLIANCE MANAGEMENT: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 151
10.7 SENTIMENT ANALYSIS 151
10.7.1 SENTIMENT ANALYSIS TO SYSTEMATICALLY IDENTIFY, EXTRACT, QUANTIFY, AND ANALYZE CUSTOMER INTENT 151
TABLE 82 SENTIMENT ANALYSIS: SPEECH ANALYSIS MARKET, BY REGION, 2017–2021 (USD MILLION) 152
TABLE 83 SENTIMENT ANALYSIS: SPEECH ANALYSIS MARKET, BY REGION, 2022–2027 (USD MILLION) 152
10.8 OTHER APPLICATIONS 152
TABLE 84 OTHER APPLICATIONS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 153
TABLE 85 OTHER APPLICATIONS: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 153
11 SPEECH ANALYTICS MARKET, BY VERTICAL 154
11.1 INTRODUCTION 155
11.1.1 VERTICAL: SPEECH ANALYTICS MARKET DRIVERS 155
11.1.2 SPEECH ANALYTICS: ENTERPRISE USE CASES 155
FIGURE 44 HEALTHCARE AND LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 157
TABLE 86 SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 157
TABLE 87 SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 158
11.2 BFSI 158
11.2.1 SPEECH ANALYTICS SOLUTIONS TO DETECT MARKET MANIPULATION AND INVESTIGATE THREATS 158
TABLE 88 BFSI: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 159
TABLE 89 BFSI: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 159
11.3 TELECOM 159
11.3.1 SPEECH ANALYTICS SOLUTIONS TO RESOLVE CUSTOMER QUERIES IN REAL-TIME 159
TABLE 90 TELECOM: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 160
TABLE 91 TELECOM: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 160
11.4 RETAIL AND ECOMMERCE 160
11.4.1 RISING NEED TO ENHANCE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS FUNCTIONS 160
TABLE 92 RETAIL AND ECOMMERCE: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 161
TABLE 93 RETAIL AND ECOMMERCE: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 161
11.5 AUTOMOTIVE AND TRANSPORTATION 162
11.5.1 SPEECH TECHNOLOGY TO REVOLUTIONIZE AUTOMOTIVE AND TRANSPORTATION INDUSTRY 162
TABLE 94 AUTOMOTIVE AND TRANSPORTATION: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 162
TABLE 95 AUTOMOTIVE AND TRANSPORTATION: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 163
11.6 IT AND ITES 163
11.6.1 RISING NEED TO IMPROVE STRATEGIC OUTCOME AND CUSTOMER SATISFACTION TO BOOST MARKET GROWTH 163
TABLE 96 IT AND ITES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 163
TABLE 97 IT AND ITES: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 164
11.7 HEALTHCARE AND LIFE SCIENCES 164
11.7.1 SPEECH ANALYTICS TO IMPROVE PATIENTS’ EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL-TIME 164
TABLE 98 HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 165
TABLE 99 HEALTHCARE AND LIFE SCIENCES: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 165
11.8 MEDIA AND ENTERTAINMENT 165
11.8.1 SPEECH ANALYTICS SOLUTIONS TO ENABLE CONTENT PRODUCERS ENHANCE USER EXPERIENCE 165
TABLE 100 MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 166
TABLE 101 MEDIA AND ENTERTAINMENT: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 166
11.9 TRAVEL AND HOSPITALITY 166
11.9.1 GROWING DEMAND TO STREAMLINE CUSTOMER EXPERIENCES TO BOOST DEMAND FOR SPEECH ANALYTICS SOLUTIONS 166
TABLE 102 TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 167
TABLE 103 TRAVEL AND HOSPITALITY: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 168
11.10 OTHER VERTICALS 168
TABLE 104 OTHER VERTICALS: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 169
TABLE 105 OTHER VERTICALS: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 169
12 SPEECH ANALYTICS MARKET, BY REGION 170
12.1 INTRODUCTION 171
FIGURE 45 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD 171
FIGURE 46 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD 171
TABLE 106 SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 172
TABLE 107 SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 172
12.2 NORTH AMERICA 173
12.2.1 NORTH AMERICA: SPEECH ANALYTICS MARKET DRIVERS 173
12.2.2 NORTH AMERICA: IMPACT OF RECESSION 173
FIGURE 47 NORTH AMERICA: MARKET SNAPSHOT 174
TABLE 108 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 174
TABLE 109 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 175
TABLE 110 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 175
TABLE 111 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 175
TABLE 112 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 176
TABLE 113 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 176
TABLE 114 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 176
TABLE 115 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 176
TABLE 116 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 177
TABLE 117 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 177
TABLE 118 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 177
TABLE 119 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 178
TABLE 120 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 178
TABLE 121 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 178
TABLE 122 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION) 178
TABLE 123 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 179
TABLE 124 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 179
TABLE 125 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 179
TABLE 126 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 180
TABLE 127 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 180
12.2.3 US 180
12.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions 180
TABLE 128 US: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2021 (USD MILLION) 181
TABLE 129 US: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2022–2027 (USD MILLION) 181
12.2.4 CANADA 181
12.2.4.1 Specialized expertise from Canadian Universities to open potential for global vendors 181
TABLE 130 CANADA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 182
TABLE 131 CANADA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 182
12.3 EUROPE 182
12.3.1 EUROPE: SPEECH ANALYTICS MARKET DRIVERS 183
12.3.2 EUROPE: IMPACT OF RECESSION 183
TABLE 132 EUROPE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 183
TABLE 133 EUROPE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 183
TABLE 134 EUROPE: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 184
TABLE 135 EUROPE: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 184
TABLE 136 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 184
TABLE 137 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 184
TABLE 138 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 185
TABLE 139 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 185
TABLE 140 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 185
TABLE 141 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 186
TABLE 142 EUROPE: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 186
TABLE 143 EUROPE: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 186
TABLE 144 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 187
TABLE 145 EUROPE: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 187
TABLE 146 EUROPE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION) 187
TABLE 147 EUROPE: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 187
TABLE 148 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 188
TABLE 149 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 188
TABLE 150 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 188
TABLE 151 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 189
12.3.3 UK 189
12.3.3.1 Need for cloud analytics and risk management to drive demand for speech analytics market 189
TABLE 152 UK: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 189
TABLE 153 UK: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 190
12.3.4 GERMANY 190
12.3.4.1 Highly skilled labor force and strong infrastructure to drive market growth 190
TABLE 154 GERMANY: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 190
TABLE 155 GERMANY: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 191
12.3.5 FRANCE 191
12.3.5.1 High-potential client base to drive market demand 191
TABLE 156 FRANCE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 191
TABLE 157 FRANCE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 191
12.3.6 REST OF EUROPE 192
12.3.6.1 Rising demand for enhancing customer experience to drive market demand 192
TABLE 158 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 192
TABLE 159 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 192
12.4 ASIA PACIFIC 193
12.4.1 ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS 193
12.4.2 ASIA PACIFIC: IMPACT OF RECESSION 193
FIGURE 48 ASIA PACIFIC: MARKET SNAPSHOT 194
TABLE 160 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 194
TABLE 161 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 195
TABLE 162 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 195
TABLE 163 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 195
TABLE 164 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 196
TABLE 165 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 196
TABLE 166 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 196
TABLE 167 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 196
TABLE 168 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 197
TABLE 169 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 197
TABLE 170 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 197
TABLE 171 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 198
TABLE 172 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 198
TABLE 173 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 198
TABLE 174 ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION) 198
TABLE 175 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 199
TABLE 176 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 199
TABLE 177 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 199
TABLE 178 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 200
TABLE 179 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 200
12.4.3 INDIA 200
12.4.3.1 Rapid adoption of technologies to drive market growth 200
TABLE 180 INDIA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 201
TABLE 181 INDIA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 201
TABLE 182 INDIA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 201
TABLE 183 INDIA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 202
TABLE 184 INDIA: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 202
TABLE 185 INDIA: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 202
TABLE 186 INDIA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 202
TABLE 187 INDIA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 203
TABLE 188 INDIA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 203
TABLE 189 INDIA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 203
TABLE 190 INDIA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 204
TABLE 191 INDIA: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 204
TABLE 192 INDIA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION) 204
TABLE 193 INDIA: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 204
TABLE 194 INDIA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 205
TABLE 195 INDIA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 205
12.4.4 JAPAN 205
12.4.4.1 Rapid adoption of cutting-edge technologies to drive growth 205
TABLE 196 JAPAN: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 206
TABLE 197 JAPAN: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 206
12.4.5 CHINA 206
12.4.5.1 Increasing investment and government initiatives for R&D activities to drive demand for speech analytics market 206
TABLE 198 CHINA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 207
TABLE 199 CHINA: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2022–2027 (USD MILLION) 207
12.4.6 REST OF ASIA PACIFIC 207
12.4.6.1 Various government initiatives to drive demand for speech analytics solutions 207
TABLE 200 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 208
TABLE 201 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET SIZE, BY COMPONENT, 2022–2027 (USD MILLION) 208
12.5 MIDDLE EAST AND AFRICA 208
12.5.1 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET DRIVERS 209
12.5.2 MIDDLE EAST AND AFRICA: IMPACT OF RECESSION 209
TABLE 202 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 209
TABLE 203 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 209
TABLE 204 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 210
TABLE 205 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 210
TABLE 206 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 210
TABLE 207 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 211
TABLE 208 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 211
TABLE 209 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 211
TABLE 210 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 211
TABLE 211 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 212
TABLE 212 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 212
TABLE 213 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 212
TABLE 214 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 213
TABLE 215 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 213
TABLE 216 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION) 213
TABLE 217 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 213
TABLE 218 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 214
TABLE 219 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 214
TABLE 220 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION) 215
TABLE 221 MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION) 215
12.5.3 SAUDI ARABIA 215
12.5.3.1 Support by government to drive demand for speech analytics 215
TABLE 222 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 216
TABLE 223 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 216
TABLE 224 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 216
TABLE 225 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 217
TABLE 226 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 217
TABLE 227 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 217
TABLE 228 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 217
TABLE 229 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 218
TABLE 230 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 218
TABLE 231 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 218
TABLE 232 SAUDI ARABIA: SPEECH ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 219
TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 219
TABLE 234 SAUDI ARABIA: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION) 219
TABLE 235 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 219
TABLE 236 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 220
TABLE 237 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 220
12.5.4 UAE 220
12.5.4.1 Growing investment and ability to embrace emerging technologies to drive market growth 220
TABLE 238 UAE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 221
TABLE 239 UAE: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 221
TABLE 240 UAE: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 221
TABLE 241 UAE: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 222
TABLE 242 UAE: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 222
TABLE 243 UAE: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 222
TABLE 244 UAE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 222
TABLE 245 UAE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 223
TABLE 246 UAE: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 223
TABLE 247 UAE: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 223
TABLE 248 UAE: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 224
TABLE 249 UAE: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 224
TABLE 250 UAE: SPEECH ANALYTICS MARKET SIZE, BY ORGANIZATION, 2017–2021 (USD MILLION) 224
TABLE 251 UAE: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 224
TABLE 252 UAE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 225
TABLE 253 UAE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 225
12.5.5 SOUTH AFRICA 226
12.5.5.1 Adoption of technological solutions and services to drive adoption of speech analytics solutions 226
TABLE 254 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 226
TABLE 255 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 226
12.5.6 QATAR 227
12.5.6.1 Initiatives taken by government and private players to boost market growth 227
TABLE 256 QATAR: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 227
TABLE 257 QATAR: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 227
TABLE 258 QATAR: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 228
TABLE 259 QATAR: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 228
TABLE 260 QATAR: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 228
TABLE 261 QATAR: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 228
TABLE 262 QATAR: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 229
TABLE 263 QATAR: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 229
TABLE 264 QATAR: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 229
TABLE 265 QATAR: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 230
TABLE 266 QATAR: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 230
TABLE 267 QATAR: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 230
TABLE 268 QATAR: SPEECH ANALYTICS MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION) 230
TABLE 269 QATAR: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 231
TABLE 270 QATAR: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 231
TABLE 271 QATAR: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 231
12.5.7 EGYPT 232
12.5.7.1 Fast-paced evolution of digital products and services to spur growth 232
TABLE 272 EGYPT: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 232
TABLE 273 EGYPT: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 232
TABLE 274 EGYPT: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 233
TABLE 275 EGYPT: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 233
TABLE 276 EGYPT: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 233
TABLE 277 EGYPT: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 233
TABLE 278 EGYPT: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 234
TABLE 279 EGYPT: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 234
TABLE 280 EGYPT: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 234
TABLE 281 EGYPT: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 235
TABLE 282 EGYPT: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 235
TABLE 283 EGYPT: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 235
TABLE 284 EGYPT: SPEECH ANALYTICS MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION) 235
TABLE 285 EGYPT: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 236
TABLE 286 EGYPT: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 236
TABLE 287 EGYPT: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 236
12.5.8 REST OF MIDDLE EAST AND AFRICA 237
TABLE 288 REST OF MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 237
TABLE 289 REST OF MIDDLE EAST AND AFRICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 237
12.6 LATIN AMERICA 237
12.6.1 GOVERNMENT INITIATIVES AND LAWS TO PROVIDE OPPORTUNITIES 237
12.6.2 LATIN AMERICA: SPEECH ANALYTICS MARKET DRIVERS 238
12.6.3 LATIN AMERICA: IMPACT OF RECESSION 238
TABLE 290 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 238
TABLE 291 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 238
TABLE 292 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 239
TABLE 293 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 239
TABLE 294 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2017–2021 (USD MILLION) 239
TABLE 295 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2022–2027 (USD MILLION) 240
TABLE 296 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 240
TABLE 297 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION) 240
TABLE 298 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 240
TABLE 299 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 241
TABLE 300 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION) 241
TABLE 301 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 241
TABLE 302 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 242
TABLE 303 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 242
TABLE 304 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY ORGANIZATION, 2017–2021 (USD MILLION) 242
TABLE 305 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 242
TABLE 306 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 243
TABLE 307 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 243
TABLE 308 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 243
TABLE 309 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 244
12.6.4 BRAZIL 244
12.6.4.1 Investment by startups in cutting-edge technologies to fuel demand for speech analytics 244
TABLE 310 BRAZIL: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 244
TABLE 311 BRAZIL: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 245
12.6.5 MEXICO 245
12.6.5.1 Initiatives by government to promote emerging technologies and generate significant opportunity 245
TABLE 312 MEXICO: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 245
TABLE 313 MEXICO: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 245
12.6.6 REST OF LATIN AMERICA 246
TABLE 314 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 246
TABLE 315 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 246
13 COMPETITIVE LANDSCAPE 247
13.1 OVERVIEW 247
13.2 STRATEGIES ADOPTED BY KEY PLAYERS 247
TABLE 316 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS 247
13.3 REVENUE ANALYSIS 250
13.3.1 HISTORICAL REVENUE ANALYSIS 250
FIGURE 49 HISTORICAL REVENUE ANALYSIS OF KEY PLAYERS, 2019–2021 (USD BILLION) 250
13.4 MARKET SHARE ANALYSIS 251
FIGURE 50 MARKET SHARE ANALYSIS FOR KEY COMPANIES IN 2022 251
TABLE 317 SPEECH ANALYTICS MARKET: DEGREE OF COMPETITION 251
13.5 MARKET EVALUATION FRAMEWORK 252
FIGURE 51 MARKET EVALUATION FRAMEWORK: EXPANSIONS AND CONSOLIDATIONS IN SPEECH ANALYTICS MARKET BETWEEN 2019 & 2022 252
13.6 COMPANY EVALUATION QUADRANT 253
13.6.1 STARS 253
13.6.2 EMERGING LEADERS 253
13.6.3 PERVASIVE PLAYERS 253
13.6.4 PARTICIPANTS 253
FIGURE 52 KEY SPEECH ANALYTICS MARKET PLAYERS, COMPANY EVALUATION QUADRANT, 2022 254
13.7 COMPETITIVE BENCHMARKING 255
13.7.1 COMPANY PRODUCT FOOTPRINT 255
FIGURE 53 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS 255
FIGURE 54 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS 256
TABLE 318 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF KEY PLAYERS, 2021 257
13.8 STARTUPS/SMES EVALUATION QUADRANT 257
13.8.1 PROGRESSIVE COMPANIES 257
13.8.2 RESPONSIVE COMPANIES 257
13.8.3 DYNAMIC COMPANIES 258
13.8.4 STARTING BLOCKS 258
FIGURE 55 STARTUPS/SMES SPEECH ANALYTICS PLAYERS, COMPANY EVALUATION QUADRANT, 2022 258
13.9 STARTUPS/SMES COMPETITIVE BENCHMARKING 259
13.9.1 COMPANY PRODUCT FOOTPRINT 259
FIGURE 56 PRODUCT PORTFOLIO ANALYSIS OF STARTUPS/SMES 259
FIGURE 57 BUSINESS STRATEGY EXCELLENCE OF STARTUPS/SMES 259
TABLE 319 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF STARTUPS/SMES, 2021 260
TABLE 320 SPEECH ANALYTICS MARKET: DETAILED LIST OF KEY STARTUPS/SMES 260
13.10 COMPETITIVE SCENARIO AND TRENDS 261
13.10.1 PRODUCT LAUNCHES 261
TABLE 321 SERVICE/PRODUCT LAUNCHES, 2019–2022 261
13.10.2 DEALS 264
TABLE 322 DEALS, 2019–2022 264
14 COMPANY PROFILES 270
14.1 INTRODUCTION 270
(Business Overview, Solutions/Services offered, Recent Developments, Deals, MnM view, Key strengths, Strategic choices, Weakness and competitive threats) *
14.2 KEY PLAYERS 271
14.2.1 NICE 271
TABLE 323 NICE: BUSINESS OVERVIEW 271
FIGURE 58 NICE: COMPANY SNAPSHOT 272
TABLE 324 NICE: SOLUTIONS/SERVICES OFFERED 272
TABLE 325 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS 273
TABLE 326 NICE: DEALS 273
14.2.2 VERINT 275
TABLE 327 VERINT: BUSINESS OVERVIEW 275
FIGURE 59 VERINT: COMPANY SNAPSHOT 276
TABLE 328 VERINT: SOLUTIONS/SERVICES OFFERED 276
TABLE 329 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS 277
TABLE 330 VERINT: DEALS 277
14.2.3 AVAYA 279
TABLE 331 AVAYA: BUSINESS OVERVIEW 279
FIGURE 60 AVAYA: COMPANY SNAPSHOT 280
TABLE 332 AVAYA: SOLUTIONS/SERVICES OFFERED 280
TABLE 333 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS 281
TABLE 334 AVAYA: DEALS 281
14.2.4 OPENTEXT 283
TABLE 335 OPENTEXT: BUSINESS OVERVIEW 283
FIGURE 61 OPENTEXT: COMPANY SNAPSHOT 284
TABLE 336 OPENTEXT: SOLUTIONS/SERVICES OFFERED 284
TABLE 337 OPENTEXT: PRODUCT LAUNCHES AND ENHANCEMENTS 285
TABLE 338 OPENTEXT: DEALS 285
14.2.5 GOOGLE 287
TABLE 339 GOOGLE: BUSINESS OVERVIEW 287
FIGURE 62 GOOGLE: COMPANY SNAPSHOT 288
TABLE 340 GOOGLE: SOLUTIONS/SERVICES OFFERED 288
TABLE 341 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS 289
TABLE 342 GOOGLE: DEALS 289
14.2.6 VONAGE 290
TABLE 343 VONAGE: BUSINESS OVERVIEW 290
TABLE 344 VONAGE: SOLUTIONS/SERVICES OFFERED 291
TABLE 345 VONAGE: PRODUCT LAUNCHES AND ENHANCEMENTS 291
TABLE 346 VONAGE: DEALS 292
14.2.7 GENESYS 293
TABLE 347 GENESYS: BUSINESS OVERVIEW 293
TABLE 348 GENESYS: SOLUTIONS/SERVICES OFFERED 293
TABLE 349 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS 294
TABLE 350 GENESYS: DEALS 294
14.2.8 CALABRIO 296
TABLE 351 CALABRIO: BUSINESS OVERVIEW 296
TABLE 352 CALABRIO: SOLUTIONS/SERVICES OFFERED 296
TABLE 353 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS 297
TABLE 354 CALABRIO: DEALS 298
14.2.9 CALLMINER 299
TABLE 355 CALLMINER: BUSINESS OVERVIEW 299
TABLE 356 CALLMINER: SOLUTIONS/SERVICES OFFERED 299
TABLE 357 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS 300
TABLE 358 CALLMINER: DEALS 301
14.2.10 ALMAWAVE 302
TABLE 359 ALMAWAVE: BUSINESS OVERVIEW 302
FIGURE 63 ALMAWAVE: COMPANY SNAPSHOT 302
TABLE 360 ALMAWAVE: SOLUTIONS/SERVICES OFFERED 303
TABLE 361 ALMAWAVE: PRODUCT LAUNCHES AND ENHANCEMENTS 303
TABLE 362 ALMAWAVE: DEALS 304
14.2.11 AWS 305
TABLE 363 AWS: BUSINESS OVERVIEW 305
FIGURE 64 AWS: COMPANY SNAPSHOT 305
TABLE 364 AWS: SOLUTIONS/SERVICES OFFERED 306
TABLE 365 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS 306
TABLE 366 AWS: DEALS 306
14.2.12 QUALTRICS 307
14.2.13 TALKDESK 307
14.2.14 ALVARIA 308
14.2.15 CASTEL 308
14.2.16 VOICEBASE 309
14.2.17 INTELLIGENT VOICE 309
14.2.18 CALLERTRACKINGMETRICS 310
14.2.19 FIVE9 310
14.2.20 3CLOGIC 311
14.3 STARTUP/SME PROFILES 312
14.3.1 CLOUDTALK 312
14.3.2 DEEPGRAM 312
14.3.3 GNANI.AI 313
14.3.4 OBSERVE.AI 313
14.3.5 SPEECHTECH 314
14.3.6 SPEECH-I LTD 314
14.3.7 BATVOICE 315
14.3.8 KWANTICS 315
14.3.9 SPEECH VILLAGE 316
14.3.10 SALESKEN 316
*Details on Business Overview, Solutions/Services offered, Recent Developments, Deals, MnM view, Key strengths, Strategic choices, Weakness and competitive threats might not be captured in case of unlisted companies.
15 APPENDIX 317
15.1 DISCUSSION GUIDE 317
15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 324
15.3 CUSTOMIZATION OPTIONS 326
15.4 RELATED REPORTS 326
15.5 AUTHOR DETAILS 327
