Field Service Management Market – Global Forecast To 2030
현장 서비스 관리(FSM) 시장 – 솔루션(일정, 배송 및 경로 최적화, 작업 주문 관리, 보고 및 분석, 재고 관리, 고객 관리, 서비스 계약 관리 및 기타 솔루션) – 2030년까지의 세계 예측
Field Service Management Market by Solutions (Scheduling, Dispatch & Route Optimization, Work Order Management, Reporting & Analytics, Inventory Management, Customer Management, Service Contract Management, and Other Solutions) – Global Forecast to 2030
| 조사회사 | MarketsandMarkets |
| 출판년월 | 2025년11월 |
| 페이지 수 | 280 |
| 도표 수 | 298 |
| 라이센스 | Single User License |
| 가격 | USD 4,950 |
| 구성 | 영문조사보고서 |
현장 서비스 관리(FSM) 시장은 빠르게 성장하고 있으며, 시장 규모는 2025년 약 51억 달러에서 2030년 91억 7천만 달러로 연평균 12.5% 성장할 것으로 예상됩니다. 통신, 제조, 물류 산업 전반에 걸쳐 운영 효율성, 고객 만족, 그리고 디지털 혁신을 중시하는 기업들이 주도하면서 시장은 빠르게 성장하고 있습니다. 최신 FSM 플랫폼은 인력 효율성을 최적화하고, 고객 경험을 향상시키며, 클라우드, AI, IoT 기술과의 원활한 통합을 통해 엔드 투 엔드 서비스 우수성을 지원합니다. 주요 요인으로는 클라우드 기반 플랫폼 및 자동화 도입, 실시간 추적, 예측 유지 관리, 모바일 인력 관리 등이 있으며, 이러한 요소들은 종합적으로 일정 관리, 자산 활용도, 그리고 서비스 품질을 향상시킵니다.
이 조사 보고서는 제공(솔루션(일정, 파견 및 경로 최적화, 작업 주문 관리, 고객 관리, 보고 및 분석, 재고 관리, 서비스 계약 관리 및 기타 솔루션), 서비스(컨설팅, 통합 및 구현, 교육 및 지원), 배포 모드(온프레미스 및 클라우드), 조직 규모(대기업 및 중소기업), 수직(제조, 운송 및 물류, 건설 및 부동산, 의료 및 생명 과학, 에너지 및 유틸리티, 통신, IT 및 ITES, 석유 및 가스, 기타 수직 및 지역(북미, 유럽, 아시아 태평양, 중동 및 아프리카, 라틴 아메리카))을 기반으로 현장 서비스 관리 시장을 분류합니다. 보고서의 범위에는 현장 서비스 관리 시장의 성장에 영향을 미치는 주요 요인(동인, 제약, 과제 및 기회 포함)에 대한 자세한 정보가 포함됩니다. 주요 업계 참여자에 대한 자세한 분석을 수행하여 비즈니스 개요, 솔루션 및 서비스와 주요 전략, 계약, 파트`너십, 합의, 신제품 및 서비스 출시, 합병 및 인수, 최근 현장 서비스 관리 시장과 관련된 동향을 분석합니다. 본 보고서에는 현장 서비스 관리 시장 생태계 내 신흥 스타트업에 대한 경쟁 분석도 포함되어 있습니다.
이 보고서는 시장 선도 기업과 신규 진입 기업 모두에게 전체 현장 서비스 관리(FSM) 시장 및 그 하위 부문의 매출 수치에 대한 가장 근사치 정보를 제공합니다. 이해관계자들이 경쟁 환경을 이해하고, 사업의 입지를 강화하고 적절한 시장 진출 전략을 수립하는 데 필요한 통찰력을 얻는 데 도움이 될 것입니다. 또한 이해관계자들이 시장의 흐름을 이해하고 주요 시장 동인, 제약, 과제, 그리고 기회에 대한 정보를 제공하는 데에도 도움이 될 것입니다.
보고서는 다음과 같은 사항에 대한 통찰력을 제공합니다.
- 주요 동인(클라우드 기반 배포 모델 가속화, 고객 경험 및 만족도 향상, 모바일 기반 FSM 솔루션 도입 증가), 제약(인재 부족 및 인력 기술 격차, 현장 기술자들의 새로운 디지털 도구 도입 거부), 기회(ERP 및 CRM 시스템과의 통합, 현장 서비스에서 증강 현실 및 원격 지원 활용, 산업별 맞춤형 솔루션 제공), 그리고 과제(다중 공급업체 및 다중 시스템 환경 관리의 복잡성, 기존 IT 시스템과의 통합 과제)에 대한 분석을 제공합니다.
- 제품 개발/혁신: 현장 서비스 관리(FSM) 시장의 향후 기술, 연구 개발 활동, 신제품 및 서비스 출시에 대한 자세한 분석
- 시장 개발: 수익성 높은 시장에 대한 포괄적인 정보 – 다양한 지역의 현장 서비스 관리 시장 분석
- 시장 다각화: 서비스 관리 시장의 신제품 및 서비스, 미개척 지역, 최근 동향, 투자 등에 대한 포괄적인 정보
- 경쟁 평가: Oracle(미국), Microsoft(미국), Salesforce(미국), IFS(스웨덴), SAP SE(독일), Infor(미국), Trimble(미국), Comarch(폴란드), Syncron(스웨덴), PTC(미국), ServicePower(영국), OverIT(이탈리아), FieldAware(미국), Zinier(미국), Accruent(미국), Praxedo(프랑스), Fielde(미국), FieldEdge(미국), Jobber(캐나다), ServiceM8(호주), Kickserv(미국), Pegasystems(미국), Skedulo(미국), Service Fusion(미국), Husky Intelligence(핀란드), FieldPulse(미국), Dassault Systems(프랑스), Workiz(미국) 등 주요 업체의 시장 점유율, 성장 전략 및 서비스 제공에 대한 심층적인 평가를 제공합니다. 또한, 이 보고서는 이해관계자들이 현장 서비스 관리 시장을 이해하는 데 도움을 주며, 주요 시장 동인, 제약, 과제 및 기회에 대한 정보를 제공합니다.
Report Description
The field service management market is expanding rapidly, with a projected market size anticipated to rise from about USD 5.10 billion in 2025 to USD 9.17 billion by 2030, featuring a CAGR of 12.5%. The market is expanding rapidly, driven by companies prioritizing operational efficiency, customer satisfaction, and digital transformation across the telecom, manufacturing, and logistics industries. Modern FSM platforms optimize workforce efficiency, enhance customer experience, and enable seamless integration with cloud, AI, and IoT technologies to support end-to-end service excellence. Key factors include the adoption of cloud-based platforms and automation, real-time tracking, predictive maintenance, and mobile workforce management, which collectively improve scheduling, asset utilization, and service quality.
The integration of advanced technologies, such as AI, IoT, and analytics, enables improved technician productivity and data-driven decision-making, while regulatory compliance and rising customer expectations further accelerate the adoption of field service management solutions. However, the market faces significant restraints, including persistent workforce skill shortages, integration issues with legacy infrastructure, and data security concerns within cloud environments. These challenges increase training and onboarding costs and may slow the pace of technology adoption for some organizations, requiring sustained focus on workforce development and secure digital transformation.
“In deployment mode, Cloud is expected to account for the fastest growth rate during the forecast period”
Cloud technology is a key driver behind the rapid growth of the field service management market due to its inherent scalability, flexibility, and ability to provide real-time data access. Cloud-based FSM solutions enable seamless collaboration among technicians, customers, and back-office teams regardless of location, optimizing scheduling, dispatching, and inventory management through centralized digital platforms. Cloud facilitates integration with complementary enterprise systems such as ERP and CRM, enhancing operational efficiency and ensuring a cohesive workflow.
Additionally, advancements in IoT, AI, and mobile connectivity supported by cloud infrastructure empower predictive maintenance and intelligent resource allocation, reducing downtime and improving first-time fix rates. Cloud FSM platforms also enhance customer experience by supporting self-service portals and real-time service tracking. Security and compliance features are critical components, ensuring the protection of sensitive data across distributed environments. Cloud technology supports continuous innovation and adaptability in FSM, providing organizations with a competitive advantage as they streamline operations and respond to evolving customer expectations in a cost-effective manner.
“By offering, solutions segment is expected to hold the largest market share during the forecast period”
By offering, solutions that hold the largest market share are known for simplifying and improving how companies manage on-field operations. These solutions help schedule jobs, track technicians, manage inventories, and automate service requests efficiently. Oracle, Microsoft, Salesforce, and SAP provide cloud-based platforms that are easy to access and scale. They also integrate well with other business tools such as CRM and ERP systems to keep workflows smooth and data consistent.
Additionally, these solutions use smart technologies such as artificial intelligence and IoT to predict issues and optimize work, which enhances service speed and quality. Their user-friendly interfaces and robust security features cater to the diverse needs of various industries, making them reliable choices. Companies offering flexible pricing and customizable features support businesses in adapting FSM to their specific needs.
“North America leads the field service management market with strong adoption of cloud-based solutions, while Asia Pacific is the fastest-growing region driven by rapid digital transformation”
North America is expected to dominate the field service management market, driven by the growing enterprise demand for real-time visibility, automation, and enhanced customer engagement. The region’s advanced digital infrastructure and early adoption of AI, IoT, and analytics-based FSM platforms enable organizations to optimize scheduling, dispatch, and predictive maintenance operations. For solution providers, this creates opportunities to deliver scalable and integrated platforms across various industries, including utilities, manufacturing, telecommunications, and healthcare.
In contrast, Asia Pacific is witnessing accelerated FSM growth due to the increasing adoption of cloud-based deployment models, expanding mobile connectivity, and government programs supporting digital service modernization. Strategic collaborations between technology vendors and regional enterprises are fostering efficient field operations, data-driven decision-making, and improved service delivery models. Capitalizing on these advancements enables FSM providers to enhance workforce productivity, reduce operational costs, and meet the evolving expectations of customers across diverse industries.
Breakdown of Primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the field service management market.
- By Company: Tier I – 46%, Tier II – 16%, and Tier III – 38%
- By Designation: C-Level Executives – 32%, D-Level Executives –42%, and Others – 26%
- By Region: North America – 40%, Europe – 33%, Asia Pacific – 17%, and Rest of the world – 10%
The report includes a study of key players offering field service management. It profiles major vendors in the field service management market. The major market players include Oracle (US), Microsoft (US), Salesforce (US), IFS (Sweden), SAP SE (Germany), Infor (US), Trimble (US), Comarch (Poland), Syncron (Sweden), PTC (US), ServicePower (UK), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), Fielde (US), FieldEdge (US), Jobber (Canada), ServiceM8 (Australia), Kickserv(US), Pegasystems (US), Skedulo(US), Service Fusion(US), Husky Intelligence (Finland), FieldPulse (US), Dassault Systems (France), and Workiz(US).
Research Coverage
This research report categorizes the field service management market based on based on Offering (solutions (scheduling, dispatch, & route optimization, work order management, customer management, reporting & analytics, inventory management , Service Contract Management and Other Solutions), Services (consulting, integration & implementation, training & support), Deployment Mode (on-premises and cloud), Organization Size (large enterprises and SMEs), Vertical (manufacturing, transportation & logistics, construction & real estate, healthcare & life sciences, energy & utilities, telecom, IT & ITES, oil & gas, other verticals and Region (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). The report’s scope encompasses detailed information regarding the major factors, including drivers, restraints, challenges, and opportunities, that influence the growth of the field service management market. A detailed analysis of key industry players was conducted to provide insights into their business overview, solutions, and services, as well as key strategies, contracts, partnerships, agreements, new product & service launches, mergers and acquisitions, and recent developments associated with the field service management market. This report also includes a competitive analysis of emerging startups in the field service management market ecosystem.
Reason to Buy this Report
The report would provide market leaders and new entrants with information on the closest approximations of the revenue numbers for the overall field service management market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to better position their businesses and plan suitable go-to-market strategies. It also helps stakeholders understand the market’s pulse and provides them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights into the following points:
- Analysis of key drivers (Acceleration of Cloud-based deployment models; Increasing focus on customer experience and satisfaction; Rising adoption of mobile based FSM solutions), restraints (Talent shortage and workforce skill gaps; Resistance from field technicians to adopt new digital tools), opportunities (Integration with ERP and CRM systems; Use of augmented reality and remote assistance in field service; Providing industry-specific customized solutions), and challenges (Complexity of managing multi-vendor and multi-system environment; Integration challenges with legacy IT systems)
- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the field service management market
- Market Development: Comprehensive information about lucrative markets – analysis of the field service management market across varied regions
- Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the field of service management market
- Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players such as Oracle (US), Microsoft (US), Salesforce (US), IFS (Sweden), SAP SE (Germany), Infor (US), Trimble (US), Comarch (Poland), Syncron (Sweden), PTC (US), ServicePower (UK), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), Fielde (US), FieldEdge (US), Jobber (Canada), ServiceM8 (Australia), Kickserv(US), Pegasystems (US), Skedulo(US), Service Fusion(US), Husky Intelligence (Finland), FieldPulse (US), Dassault Systems (France) and Workiz(US). The report also helps stakeholders understand the field service management market, providing information on key market drivers, restraints, challenges, and opportunities
Table of Contents
1 INTRODUCTION 28
1.1 STUDY OBJECTIVES 28
1.2 MARKET DEFINITION 28
1.3 STUDY SCOPE 29
1.3.1 MARKET SEGMENTATION AND REGIONAL SCOPE 29
1.3.2 INCLUSIONS AND EXCLUSIONS 30
1.3.3 YEARS CONSIDERED 31
1.3.4 CURRENCY CONSIDERED 31
1.4 STAKEHOLDERS 32
1.5 SUMMARY OF STRATEGIC CHANGE IN MARKET 32
2 EXECUTIVE SUMMARY 33
2.1 KEY INSIGHTS AND MARKET HIGHLIGHTS 33
2.2 KEY MARKET PARTICIPANTS: SHARE INSIGHTS AND STRATEGIC DEVELOPMENTS 34
2.3 DISRUPTIVE TRENDS SHAPING MARKET 35
2.4 HIGH-GROWTH SEGMENTS AND EMERGING FRONTIERS 36
2.5 SNAPSHOT: GLOBAL MARKET SIZE, GROWTH RATE, AND FORECAST 37
3 PREMIUM INSIGHTS 38
3.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN FIELD SERVICE MANAGEMENT MARKET 38
3.2 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING 38
3.3 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 39
3.4 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL 39
3.5 FIELD SERVICE MANAGEMENT MARKET, BY REGION 40
4 MARKET OVERVIEW AND INDUSTRY TRENDS 41
4.1 INTRODUCTION 41
4.2 MARKET DYNAMICS 41
4.2.1 DRIVERS 42
4.2.1.1 Acceleration of cloud‑based deployment models 42
4.2.1.2 Increasing focus on customer experience and satisfaction 42
4.2.1.3 Rising adoption of mobile-based FSM solutions 42
4.2.2 RESTRAINTS 43
4.2.2.1 Talent shortage and workforce skill gaps 43
4.2.2.2 Resistance from field technicians to adopt new digital tools 43
4.2.3 OPPORTUNITIES 43
4.2.3.1 Integration with ERP and CRM systems 43
4.2.3.2 Use of augmented reality and remote assistance in field service 44
4.2.3.3 Providing industry-specific customized solutions 44
4.2.4 CHALLENGES 45
4.2.4.1 Complexity of managing multi-vendor and multi-system environments 45
4.2.4.2 Integration challenges with legacy IT systems 45
4.3 BOTTOM OF FORM UNMET NEEDS AND WHITE SPACES 46
4.3.1 UNMET NEEDS IN FIELD SERVICE MANAGEMENT MARKET 46
4.3.2 WHITE SPACE OPPORTUNITIES 46
4.4 INTERCONNECTED MARKETS AND CROSS-SECTOR OPPORTUNITIES 46
4.4.1 INTERCONNECTED MARKETS 46
4.4.2 CROSS-SECTOR OPPORTUNITIES 47
4.5 EMERGING BUSINESS MODELS AND ECOSYSTEM SHIFTS 47
4.5.1 EMERGING BUSINESS MODELS 47
4.5.2 ECOSYSTEM SHIFTS 47
4.6 STRATEGIC MOVES BY TIER-1/2/3 PLAYERS 48
4.7 PORTER’S FIVE FORCES ANALYSIS 48
4.7.1 THREAT OF NEW ENTRANTS 49
4.7.2 THREAT OF SUBSTITUTES 50
4.7.3 BARGAINING POWER OF SUPPLIERS 50
4.7.4 BARGAINING POWER OF BUYERS 50
4.7.5 INTENSITY OF COMPETITIVE RIVALRY 50
4.8 MACROECONOMICS INDICATORS 51
4.8.1 INTRODUCTION 51
4.8.2 GDP TRENDS AND FORECAST 51
4.8.3 TRENDS IN GLOBAL ICT INDUSTRY 53
4.9 SUPPLY CHAIN ANALYSIS 54
4.10 ECOSYSTEM ANALYSIS 55
4.11 PRICING ANALYSIS 57
4.11.1 AVERAGE SELLING PRICE TREND OF FIELD SERVICE MANAGEMENT, BY REGION, 2022–2024 57
4.11.2 INDICATIVE PRICING FOR KEY PLAYERS, BY FIELD SERVICE MANAGEMENT SOLUTIONS, 2025 58
4.12 KEY CONFERENCES AND EVENTS, 2025–2026 59
4.13 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS 60
4.14 INVESTMENT & FUNDING SCENARIO 60
4.15 CASE STUDY ANALYSIS 61
4.15.1 CASE STUDY 1: ENABLING SCALABLE, FLEXIBLE FIELD & REVERSE-LOGISTICS SERVICE FOR RETAIL SUPPORT 61
4.15.2 CASE STUDY 2: SCALING FIELD SERVICE FOR RENEWABLE ENERGY THROUGH INTELLIGENT SCHEDULING & MOBILE ENABLEMENT 62
4.15.3 CASE STUDY 3: DIGITALIZING FIELD EXECUTION & DATA COLLECTION FOR SERVICE EXCELLENCE 63
4.15.4 CASE STUDY 4: TRANSFORMING FIELD SERVICE EFFICIENCY: WESTMOR INDUSTRIES’ JOURNEY TO DIGITAL EXCELLENCE 63
4.15.5 CASE STUDY 5: NETLINE’S TRANSFORMATION: ENHANCING CUSTOMER EXPERIENCE WITH ZINIER’S UNIFIED FIELD SERVICE PLATFORM 64
4.16 IMPACT OF 2025 US TARIFF – FIELD SERVICE MANAGEMENT MARKET 64
4.16.1 INTRODUCTION 64
4.16.2 KEY TARIFF RATES 65
4.16.3 PRICE IMPACT ANALYSIS 65
4.16.4 IMPACT ON COUNTRY/REGION 66
4.16.4.1 North America 66
4.16.4.1.1 US 66
4.16.4.1.2 Canada 66
4.16.4.1.3 Mexico 66
4.16.4.2 Europe 67
4.16.4.2.1 Germany 67
4.16.4.2.2 France 67
4.16.4.2.3 UK 67
4.16.4.3 Asia Pacific 68
4.16.4.3.1 China 68
4.16.4.3.2 India 68
5 STRATEGIC DISRUPTIONS: PATENTS, DIGITAL, AND AI ADOPTION 69
5.1 KEY EMERGING TECHNOLOGIES 69
5.1.1 ARTIFICIAL INTELLIGENCE & MACHINE LEARNING (AI/ML) 69
5.1.2 MOBILE COMPUTING & APPLICATION PLATFORMS 69
5.1.3 CLOUD COMPUTING AND SAAS PLATFORM 69
5.2 COMPLEMENTARY TECHNOLOGIES 70
5.2.1 IOT AND TELEMATICS 70
5.2.2 GIS & LOCATING INTELLIGENCE 70
5.2.3 CRM & ERP INTEGRATIONS 70
5.3 TECHNOLOGY/PRODUCT ROADMAP 71
5.3.1 SHORT-TERM (2025–2027) | FOUNDATIONAL DIGITIZATION 71
5.3.2 MID-TERM (2027–2030) | INTELLIGENT INTEGRATION 71
5.3.3 LONG-TERM (2030–2035+) | AUTONOMOUS OPERATIONS 72
5.4 PATENT ANALYSIS 72
5.4.1 LIST OF MAJOR PATENTS 73
5.5 IMPACT OF AI/GEN AI ON FIELD SERVICE MANAGEMENT MARKET 74
5.5.1 CASE STUDY 76
5.5.1.1 Use Case 1: Waters Delivers Trusted Partnerships Through Quality Field Service Outcomes 76
5.5.2 VENDOR INITIATIVES 76
5.5.2.1 Salesforce 76
5.5.2.2 PTC (ServiceMax) 76
5.5.3 BEST PRACTICES 77
5.5.4 INTERCONNECTED ADJACENT ECOSYSTEM AND IMPACT ON MARKET PLAYERS 77
5.5.5 CLIENT READINESS 77
6 REGULATORY LANDSCAPE 78
6.1 INTRODUCTION 78
6.2 REGIONAL REGULATIONS AND COMPLIANCE 78
6.2.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 78
6.2.2 REGULATIONS BY REGION 80
6.2.2.1 North America 80
6.2.2.2 Europe 81
6.2.2.3 Asia Pacific 82
6.2.2.4 Middle East & South Africa 82
6.2.2.5 Latin America 82
6.2.3 INDUSTRY STANDARDS 83
6.2.3.1 General Data Protection Regulation 83
6.2.3.2 SEC Rule 17a-4 83
6.2.3.3 ISO/IEC 27001 83
6.2.3.4 System and Organization Controls 2 Type II 83
6.2.3.5 Financial Industry Regulatory Authority 83
6.2.3.6 Health Insurance Portability and Accountability Act 84
7 CUSTOMER LANDSCAPE & BUYING BEHAVIOR 85
7.1 DECISION-MAKING PROCESS 85
7.2 BUYER STAKEHOLDERS AND BUYING EVALUATION CRITERIA 86
7.3 BUYING CRITERIA 87
7.4 ADOPTION BARRIERS & INTERNAL CHALLENGES 87
7.5 UNMET NEEDS IN VARIOUS END-USE INDUSTRIES 88
8 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING 90
8.1 INTRODUCTION 91
8.1.1 OFFERING: FIELD SERVICE MANAGEMENT MARKET DRIVERS 91
8.2 SOLUTIONS 92
8.2.1 SCHEDULING, DISPATCH, & ROUTE OPTIMIZATION 94
8.2.1.1 Enhancing workforce efficiency through intelligent scheduling 94
8.2.1.2 Automated Scheduling & Workforce Planning 95
8.2.1.3 Field Resource Optimization 95
8.2.1.4 Predictive Scheduling 95
8.2.2 WORK ORDER MANAGEMENT 96
8.2.2.1 Streamlining operations with automated workflows to ensure accurate service execution 96
8.2.2.2 Work Order Creation & Tracking 97
8.2.2.3 Job Assignment & Workflow Automation 97
8.2.3 CUSTOMER MANAGEMENT 97
8.2.3.1 Elevating customer experience through connected engagement 97
8.2.3.2 Proactive Customer Communication and Appointment Management 98
8.2.3.3 Personalized Service History and Predictive Maintenance 99
8.2.4 REPORTING & ANALYTICS 99
8.2.4.1 Driving data-backed decisions with real-time insights 99
8.2.4.2 Data Visualization & BI Integration 100
8.2.4.3 Performance Dashboards 100
8.2.5 INVENTORY MANAGEMENT 100
8.2.5.1 Optimizing spare parts and asset availability for service delivery of consumables 100
8.2.5.2 Stock Reconciliation & Audit 101
8.2.5.3 Integration with Procurement Systems 102
8.2.6 SERVICE CONTRACT MANAGEMENT 102
8.2.6.1 Maximizing service value through contract automation systematic handling of customer agreements 102
8.2.6.2 Field Technician Inventory Tracking 103
8.2.6.3 Automatic Reordering and Alerts 103
8.2.7 OTHERS 103
8.3 SERVICES 104
8.3.1 CONSULTING 106
8.3.1.1 Guiding strategic transformation through expert consulting 106
8.3.2 INTEGRATION & IMPLEMENTATION 107
8.3.2.1 Accelerating deployment with seamless system integration 107
8.3.3 TRAINING & SUPPORT 108
8.3.3.1 Empowering users through continuous training and support 108
9 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE 109
9.1 INTRODUCTION 110
9.1.1 DEPLOYMENT MODE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 110
9.2 ON PREMISES 111
9.2.1 STRENGTHENING CONTROL WITH SECURE ON-PREMISE DEPLOYMENT 111
9.3 CLOUD 112
9.3.1 DRIVING AGILITY AND SCALABILITY THROUGH CLOUD-BASED DEPLOYMENT 112
10 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 114
10.1 INTRODUCTION 115
10.1.1 ORGANIZATION SIZE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 115
10.2 LARGE ENTERPRISES 117
10.2.1 ENHANCING OPERATIONAL EXCELLENCE IN LARGE-SCALE ENTERPRISES 117
10.3 SMES 118
10.3.1 ENABLING GROWTH AND EFFICIENCY FOR SMALL AND MEDIUM ENTERPRISES 118
11 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL 119
11.1 INTRODUCTION 120
11.1.1 VERTICAL: FIELD SERVICE MANAGEMENT MARKET DRIVERS 120
11.2 MANUFACTURING 122
11.2.1 OPTIMIZING PRODUCTION UPTIME THROUGH INTELLIGENT FIELD OPERATIONS 122
11.2.2 MANUFACTURING: APPLICATION AREAS 123
11.2.2.1 Asset Tracking 123
11.2.2.2 Inventory Management 123
11.2.2.3 Workforce Management 123
11.2.2.4 Others (Quality Control and Field Service Operations) 123
11.3 TRANSPORTATION & LOGISTICS 123
11.3.1 STREAMLINING FLEET AND DELIVERY EFFICIENCY WITH FSM SOLUTIONS 123
11.3.2 TRANSPORTATION & LOGISTICS: APPLICATION AREAS 124
11.3.2.1 Fleet Management 124
11.3.2.2 Route Optimization 125
11.3.2.3 Workforce Management 125
11.3.2.4 Inventory & Warehouse Management 125
11.4 CONSTRUCTION & REAL ESTATE 125
11.4.1 DRIVING PROJECT EFFICIENCY WITH CONNECTED FIELD OPERATIONS TO IMPROVE WORKFORCE PRODUCTIVITY 125
11.4.2 CONSTRUCTION & REAL ESTATE: APPLICATION AREAS 126
11.4.2.1 Work Order Management 126
11.4.2.2 Job Scheduling & Dispatch 126
11.4.2.3 Project Scheduling & Planning 127
11.4.2.4 Equipment & Asset Management 127
11.5 HEALTHCARE & LIFE SCIENCES 127
11.5.1 ENSURING EQUIPMENT UPTIME AND COMPLIANCE IN CRITICAL ENVIRONMENTS 127
11.5.2 HEALTHCARE & LIFE SCIENCES: APPLICATION AREAS 128
11.5.2.1 Medical Equipment Maintenance 128
11.5.2.2 Patient Care Services 128
11.5.2.3 Remote Patient Monitoring 128
11.5.2.4 Pharmaceutical Logistics 128
11.6 ENERGY & UTILITIES 129
11.6.1 EMPOWERING RELIABLE SERVICE DELIVERY THROUGH SMART FIELD MANAGEMENT 129
11.6.2 ENERGY & UTILITIES: APPLICATION AREAS 130
11.6.2.1 Asset Maintenance & Management 130
11.6.2.2 Field Workforce Management 130
11.6.2.3 Compliance & Audits 130
11.6.2.4 Grid Maintenance & Operations 130
11.7 TELECOMMUNICATION 130
11.7.1 IMPROVING NETWORK MAINTENANCE THROUGH AUTOMATED FIELD COORDINATION 130
11.7.2 TELECOMMUNICATIONS: APPLICATION AREAS 131
11.7.2.1 Equipment Configuration & Optimization 131
11.7.2.2 Workforce Scheduling & Dispatch 132
11.7.2.3 Inventory Management 132
11.7.2.4 Customer Service & On-site Support 132
11.7.2.5 Compliance & Regulatory Management 132
11.8 IT & ITES 132
11.8.1 DELIVERING SEAMLESS TECH SUPPORT THROUGH INTELLIGENT SERVICE AUTOMATION 132
11.8.2 IT & ITES: APPLICATION AREAS 133
11.8.2.1 Asset Tracking & Inventory Management 133
11.8.2.2 Software Deployment & Updates 134
11.8.2.3 Emergency Response & Disaster Recovery 134
11.8.2.4 Data Center Support 134
11.9 OIL & GAS 134
11.9.1 ENHANCING ASSET RELIABILITY THROUGH PREDICTIVE FIELD SERVICE MANAGEMENT 134
11.9.2 OIL & GAS: APPLICATION AREAS 135
11.9.2.1 Asset Maintenance & Management 135
11.9.2.2 Field Inspection & Audits 135
11.9.2.3 Health, Safety, & Environmental Compliance 136
11.10 OTHER VERTICALS 136
12 FIELD SERVICE MANAGEMENT MARKET, BY REGION 137
12.1 INTRODUCTION 138
12.2 NORTH AMERICA 139
12.2.1 US 144
12.2.1.1 Adoption of IoT connectivity to boost demand for field service management 144
12.2.2 CANADA 145
12.2.2.1 Government-driven digital modernization to accelerate FSM adoption 145
12.3 EUROPE 146
12.3.1 UK 150
12.3.1.1 Adoption of 5G connectivity to accelerate digital transformation and operational efficiency in field service management 150
12.3.2 GERMANY 151
12.3.2.1 Rising electric vehicle production to fuel demand for advanced field service management solutions 151
12.3.3 FRANCE 152
12.3.3.1 Renewable energy expansion to accelerate adoption of service management solutions 152
12.3.4 ITALY 153
12.3.4.1 Expansion of hydropower infrastructure to drive demand for advanced field service management solutions 153
12.3.5 REST OF EUROPE 153
12.4 ASIA PACIFIC 154
12.4.1 CHINA 159
12.4.1.1 Driving FSM growth through expanding industrial automation landscape to boost demand 159
12.4.2 JAPAN 160
12.4.2.1 Adoption of industrial automation and robotics to accelerate FSM deployment 160
12.4.3 INDIA 161
12.4.3.1 Data privacy regulations to propel demand for secure field service management 161
12.4.4 REST OF ASIA PACIFIC 162
12.5 MIDDLE EAST & AFRICA 162
12.5.1 GULF COOPERATION COUNCIL 166
12.5.1.1 UAE 168
12.5.1.1.1 Empowering smart infrastructure with advanced FSM solutions 168
12.5.1.2 Kingdom of Saudi Arabia 169
12.5.1.2.1 Expanding 5G coverage to drive market 169
12.5.1.3 Rest of Gulf Cooperation Council (GCC) Countries 169
12.5.2 SOUTH AFRICA 170
12.5.2.1 Enhancing growth through rising internet penetration to drive market 170
12.5.3 REST OF MIDDLE EAST & AFRICA 171
12.6 LATIN AMERICA 171
12.6.1 BRAZIL 176
12.6.1.1 Expanding mobile internet connectivity to fuel technology-driven efficiency 176
12.6.2 MEXICO 176
12.6.2.1 Expanding internet connectivity to accelerate digital transformation and IoT-driven field service management 176
12.6.3 REST OF LATIN AMERICA 177
13 COMPETITIVE LANDSCAPE 179
13.1 INTRODUCTION 179
13.2 KEY PLAYER STRATEGIES/RIGHT TO WIN, 2023–2025 179
13.3 REVENUE ANALYSIS, 2020–2024 181
13.4 MARKET SHARE ANALYSIS, 2024 181
13.5 PRODUCT COMPARISON 184
13.5.1 SAP 184
13.5.2 ORACLE 185
13.5.3 MICROSOFT 185
13.5.4 IFS 185
13.5.5 SALESFORCE 185
13.6 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024 185
13.6.1 STARS 186
13.6.2 EMERGING LEADERS 186
13.6.3 PERVASIVE PLAYERS 187
13.6.4 PARTICIPANTS 187
13.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024 188
13.6.5.1 Company footprint 188
13.6.5.2 Region footprint 188
13.6.5.3 Offering footprint 189
13.6.5.4 Vertical footprint 189
13.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024 190
13.7.1 PROGRESSIVE COMPANIES 190
13.7.2 RESPONSIVE COMPANIES 190
13.7.3 DYNAMIC COMPANIES 191
13.7.4 STARTING BLOCKS 191
13.7.5 COMPETITIVE BENCHMARKING: STARTUP/SMES, 2024 192
13.7.5.1 Detailed list of key startups/SMEs 192
13.7.5.2 Competitive benchmarking of key startups/SMEs 192
13.8 COMPANY VALUATION AND FINANCIAL METRICS 193
13.8.1 COMPANY VALUATION OF KEY VENDORS 193
13.8.2 FINANCIAL METRICS OF KEY VENDORS 193
13.9 COMPETITIVE SCENARIO 194
13.9.1 PRODUCT LAUNCHES 194
13.9.2 DEALS 200
14 COMPANY PROFILES 204
14.1 INTRODUCTION 204
14.2 KEY PLAYERS 204
14.2.1 ORACLE 204
14.2.1.1 Business overview 204
14.2.1.2 Products/Solutions/Services offered 205
14.2.1.3 Recent developments 206
14.2.1.3.1 Product launches 206
14.2.1.3.2 Deals 208
14.2.1.4 MnM view 208
14.2.1.4.1 Right to win 208
14.2.1.4.2 Strategic choices 208
14.2.1.4.3 Weaknesses and competitive threats 208
14.2.2 MICROSOFT 209
14.2.2.1 Business overview 209
14.2.2.2 Products/Solutions/Services offered 210
14.2.2.3 Recent developments 211
14.2.2.3.1 Product launches 211
14.2.2.4 MnM view 211
14.2.2.4.1 Right to win 211
14.2.2.4.2 Strategic choices 212
14.2.2.4.3 Weaknesses and competitive threats 212
14.2.3 SALESFORCE 213
14.2.3.1 Business overview 213
14.2.3.2 Products/Solutions/Services offered 214
14.2.3.3 Recent developments 215
14.2.3.3.1 Product launches 215
14.2.3.3.2 Deals 216
14.2.3.4 MnM view 217
14.2.3.4.1 Right to win 217
14.2.3.4.2 Strategic choices 217
14.2.3.4.3 Weaknesses and competitive threats 217
14.2.4 IFS 218
14.2.4.1 Business overview 218
14.2.4.2 Products/Solutions/Services offered 218
14.2.4.3 Recent developments 219
14.2.4.3.1 Deals 219
14.2.4.4 MnM view 220
14.2.4.4.1 Right to win 220
14.2.4.4.2 Strategic choices 220
14.2.4.4.3 Weaknesses and competitive threats 220
14.2.5 SAP 221
14.2.5.1 Business overview 221
14.2.5.2 Products/Solutions/Services offered 222
14.2.5.3 Recent developments 223
14.2.5.3.1 Product launches 223
14.2.5.3.2 Deals 223
14.2.5.4 MnM view 224
14.2.5.4.1 Right to win 224
14.2.5.4.2 Strategic choices 224
14.2.5.4.3 Weaknesses and competitive threats 224
14.2.6 INFOR 225
14.2.6.1 Business overview 225
14.2.6.2 Products/Solutions/Services offered 225
14.2.7 TRIMBLE 226
14.2.7.1 Business overview 226
14.2.7.2 Products/Solutions/Services offered 227
14.2.7.3 Recent developments 229
14.2.7.3.1 Product launches 229
14.2.8 COMARCH 231
14.2.8.1 Business overview 231
14.2.8.2 Products/Solutions/Services offered 231
14.2.8.2.1 Deals 232
14.2.9 OVERIT 233
14.2.9.1 Business overview 233
14.2.9.2 Products/Solutions/Services offered 233
14.2.9.3 Recent developments 234
14.2.9.3.1 Product launches and enhancements 234
14.2.9.3.2 Deals 234
14.2.10 PTC 235
14.2.10.1 Business overview 235
14.2.10.2 Products/Solutions/Services offered 236
14.2.10.3 Recent developments 237
14.2.10.3.1 Product launches and enhancements 237
14.2.10.3.2 Deals 237
14.3 OTHER PLAYERS 238
14.3.1 SERVICEPOWER 238
14.3.2 SYNCRON 239
14.3.3 FIELDAWARE 240
14.3.4 ZINIER 241
14.3.5 ACCRUENT 242
14.3.6 PRAXEDO 243
14.3.7 FIELDEZ 244
14.3.8 FIELDEDGE 245
14.3.9 JOBBER 246
14.3.10 SERVICETITAN 247
14.3.11 PEGASYSTEMS 248
14.3.12 SKEDULO 249
14.3.13 SERVICE FUSION 250
14.3.14 HUSKY INTELLIGENCE 251
14.3.15 FIELDPULSE 252
14.3.16 WORKIZ 253
14.3.17 KICKSERV 254
14.3.18 DASSAULT SYSTEMS 255
15 RESEARCH METHODOLOGY 256
15.1 RESEARCH APPROACH 256
15.1.1 SECONDARY DATA 257
15.1.1.1 Key data from secondary sources 258
15.1.2 PRIMARY DATA 258
15.1.2.1 Key data from primary sources 258
15.1.2.2 Breakup of primary profiles 259
15.1.2.3 Key industry insights 260
15.2 MARKET BREAKUP AND DATA TRIANGULATION 261
15.3 MARKET SIZE ESTIMATION 262
15.3.1 TOP-DOWN APPROACH 263
15.3.2 BOTTOM-UP APPROACH 263
15.3.3 MARKET ESTIMATION APPROACHES 265
15.4 MARKET FORECAST 266
15.5 RESEARCH ASSUMPTIONS 267
15.6 RESEARCH LIMITATIONS 268
16 ADJACENT AND RELATED MARKETS 269
16.1 INTRODUCTION 269
16.1.1 RELATED MARKETS 269
16.1.2 LIMITATIONS 269
16.2 WORK FORCE MANAGEMENT MARKET 269
16.3 WORK ORDER MANAGEMENT SYSTEMS MARKET 270
17 APPENDIX 271
17.1 DISCUSSION GUIDE 271
17.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 276
17.3 CUSTOMIZATION OPTIONS 278
17.4 RELATED REPORTS 278
17.5 AUTHOR DETAILS 279
LIST OF TABLES
TABLE 1 USD EXCHANGE RATES, 2019–2024 31
TABLE 2 PORTER’S FIVE FORCES ANALYSIS: FIELD SERVICE MANAGEMENT MARKET 48
TABLE 3 GDP PERCENTAGE CHANGE, BY KEY COUNTRIES, 2021–2029 51
TABLE 4 ROLES OF COMPANIES IN ECOSYSTEM 56
TABLE 5 INDICATIVE PRICING OF KEY PLAYERS, BY SOLUTION, 2025 58
TABLE 6 FIELD SERVICE MANAGEMENT MARKET: KEY CONFERENCES AND EVENTS,
2025–2026 59
TABLE 7 US ADJUSTED RECIPROCAL TARIFF RATES 65
TABLE 8 EXPECTED CHANGE IN PRICES AND LIKELY IMPACT ON END END-USER MARKET DUE TO TARIFF IMPACT 65
TABLE 9 LIST OF MAJOR PATENTS 73
TABLE 10 INTERCONNECTED ADJACENT ECOSYSTEM AND IMPACT ON MARKET PLAYERS 77
TABLE 11 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 78
TABLE 12 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 79
TABLE 13 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 79
TABLE 14 REST OF WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 79
TABLE 15 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR KEY VERTICALS 86
TABLE 16 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 87
TABLE 17 FIELD SERVICE MANAGEMENT MARKET: UNMET NEEDS IN KEY END-USE INDUSTRIES 88
TABLE 18 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2020–2024 (USD MILLION) 92
TABLE 19 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2025–2030 (USD MILLION) 92
TABLE 20 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION,
2020–2024 (USD MILLION) 92
TABLE 21 FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION,
2025–2030 (USD MILLION) 93
TABLE 22 SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 93
TABLE 23 SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 93
TABLE 24 SCHEDULING, DISPATCH, & ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 94
TABLE 25 SCHEDULING, DISPATCH, & ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 94
TABLE 26 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2020–2024 (USD MILLION) 96
TABLE 27 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2025–2030 (USD MILLION) 96
TABLE 28 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 98
TABLE 29 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 98
TABLE 30 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 99
TABLE 31 REPORTING & ANALYTICS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 100
TABLE 32 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 101
TABLE 33 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 101
TABLE 34 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2020–2024 (USD MILLION) 102
TABLE 35 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2025–2030 (USD MILLION) 103
TABLE 36 OTHERS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 104
TABLE 37 OTHERS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 104
TABLE 38 FIELD SERVICE MANAGEMENT MARKET, BY SERVICES, 2020–2024 (USD MILLION) 105
TABLE 39 FIELD SERVICE MANAGEMENT MARKET, BY SERVICES, 2025–2030 (USD MILLION) 105
TABLE 40 SERVICES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 105
TABLE 41 SERVICES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 105
TABLE 42 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 106
TABLE 43 CONSULTING: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 106
TABLE 44 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2020–2024 (USD MILLION) 107
TABLE 45 INTEGRATION & IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2025–2030 (USD MILLION) 107
TABLE 46 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 108
TABLE 47 TRAINING & SUPPORT: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 108
TABLE 48 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 111
TABLE 49 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,
2025–2030 (USD MILLION) 111
TABLE 50 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 112
TABLE 51 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 112
TABLE 52 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 113
TABLE 53 CLOUD: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 113
TABLE 54 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 116
TABLE 55 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 116
TABLE 56 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 117
TABLE 57 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 117
TABLE 58 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 118
TABLE 59 SMES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 118
TABLE 60 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2020–2024 (USD MILLION) 121
TABLE 61 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2025–2030 (USD MILLION) 121
TABLE 62 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 122
TABLE 63 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 122
TABLE 64 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2020–2024 (USD MILLION) 124
TABLE 65 TRANSPORTATION & LOGISTICS: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2025–2030 (USD MILLION) 124
TABLE 66 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2020–2024 (USD MILLION) 126
TABLE 67 CONSTRUCTION & REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2025–2030 (USD MILLION) 126
TABLE 68 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2020–2024 (USD MILLION) 127
TABLE 69 HEALTHCARE & LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET,
BY REGION, 2025–2030 (USD MILLION) 128
TABLE 70 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 129
TABLE 71 ENERGY & UTILITIES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 129
TABLE 72 TELECOMMUNICATIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 131
TABLE 73 TELECOMMUNICATIONS: FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 131
TABLE 74 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 133
TABLE 75 IT & ITES: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 133
TABLE 76 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 135
TABLE 77 OIL & GAS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 135
TABLE 78 OTHERS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2020–2024 (USD MILLION) 136
TABLE 79 OTHERS: FIELD SERVICE MANAGEMENT MARKET, BY REGION,
2025–2030 (USD MILLION) 136
TABLE 80 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2020–2024 (USD MILLION) 138
TABLE 81 FIELD SERVICE MANAGEMENT MARKET, BY REGION, 2025–2030 (USD MILLION) 139
TABLE 82 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2020–2024 (USD MILLION) 140
TABLE 83 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2025–2030 (USD MILLION) 140
TABLE 84 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION,
2020–2024 (USD MILLION) 141
TABLE 85 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION,
2025–2030 (USD MILLION) 141
TABLE 86 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2020–2024 (USD MILLION) 141
TABLE 87 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2025–2030 (USD MILLION) 142
TABLE 88 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 142
TABLE 89 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 142
TABLE 90 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 142
TABLE 91 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 143
TABLE 92 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2020–2024 (USD MILLION) 143
TABLE 93 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2025–2030 (USD MILLION) 143
TABLE 94 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 144
TABLE 95 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2025–2030 (USD MILLION) 144
TABLE 96 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 144
TABLE 97 US: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 145
TABLE 98 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 145
TABLE 99 CANADA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 145
TABLE 100 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2020–2024 (USD MILLION) 146
TABLE 101 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2025–2030 (USD MILLION) 146
TABLE 102 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTIONS,
2020–2024 (USD MILLION) 147
TABLE 103 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTIONS,
2025–2030 (USD MILLION) 147
TABLE 104 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE,
2020–2024 (USD MILLION) 147
TABLE 105 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY SERVICES TYPE,
2025–2030 (USD MILLION) 148
TABLE 106 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,
2020–2024 (USD MILLION) 148
TABLE 107 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE,
2025–2030 (USD MILLION) 148
TABLE 108 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 148
TABLE 109 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 149
TABLE 110 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2020–2024 (USD MILLION) 149
TABLE 111 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2025–2030 (USD MILLION) 149
TABLE 112 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 150
TABLE 113 EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2025–2030 (USD MILLION) 150
TABLE 114 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 151
TABLE 115 UK: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 151
TABLE 116 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 151
TABLE 117 GERMANY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 152
TABLE 118 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 152
TABLE 119 FRANCE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 152
TABLE 120 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 153
TABLE 121 ITALY: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 153
TABLE 122 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 154
TABLE 123 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 154
TABLE 124 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2020–2024 (USD MILLION) 155
TABLE 125 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2025–2030 (USD MILLION) 155
TABLE 126 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION,
2020–2024 (USD MILLION) 156
TABLE 127 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTION,
2025–2030 (USD MILLION) 156
TABLE 128 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE,
2020–2024 (USD MILLION) 156
TABLE 129 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE,
2025–2030 (USD MILLION) 157
TABLE 130 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 157
TABLE 131 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 157
TABLE 132 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 157
TABLE 133 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 158
TABLE 134 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2020–2024 (USD MILLION) 158
TABLE 135 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2025–2030 (USD MILLION) 158
TABLE 136 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 159
TABLE 137 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2025–2030 (USD MILLION) 159
TABLE 138 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 160
TABLE 139 CHINA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 160
TABLE 140 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 160
TABLE 141 JAPAN: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 161
TABLE 142 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 161
TABLE 143 INDIA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 161
TABLE 144 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 162
TABLE 145 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 162
TABLE 146 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2020–2024 (USD MILLION) 163
TABLE 147 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING, 2025–2030 (USD MILLION) 163
TABLE 148 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTIONS, 2020–2024 (USD MILLION) 163
TABLE 149 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTIONS, 2025–2030 (USD MILLION) 164
TABLE 150 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2020–2024 (USD MILLION) 164
TABLE 151 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2025–2030 (USD MILLION) 164
TABLE 152 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 164
TABLE 153 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 165
TABLE 154 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 165
TABLE 155 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 165
TABLE 156 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2020–2024 (USD MILLION) 165
TABLE 157 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2025–2030 (USD MILLION) 166
TABLE 158 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2020–2024 (USD MILLION) 166
TABLE 159 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY, 2025–2030 (USD MILLION) 166
TABLE 160 GULF COOPERATION COUNCIL: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 167
TABLE 161 GULF COOPERATION COUNCIL: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 167
TABLE 162 GULF COOPERATION COUNCIL: FIELD SERVICE MANAGEMENT MARKET,
BY COUNTRY, 2020–2024 (USD MILLION) 167
TABLE 163 GULF COOPERATION COUNCIL: FIELD SERVICE MANAGEMENT MARKET,
BY COUNTRY, 2025–2030 (USD MILLION) 168
TABLE 164 UAE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 168
TABLE 165 UAE: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 168
TABLE 166 KINGDOM OF SAUDI ARABIA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 169
TABLE 167 KINGDOM OF SAUDI ARABIA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 169
TABLE 168 REST OF GCC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 170
TABLE 169 REST OF GCC: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 170
TABLE 170 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 170
TABLE 171 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 171
TABLE 172 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 171
TABLE 173 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 171
TABLE 174 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2020–2024 (USD MILLION) 172
TABLE 175 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY OFFERING,
2025–2030 (USD MILLION) 172
TABLE 176 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTIONS,
2020–2024 (USD MILLION) 172
TABLE 177 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SOLUTIONS,
2025–2030 (USD MILLION) 173
TABLE 178 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2020–2024 (USD MILLION) 173
TABLE 179 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY SERVICE TYPE, 2025–2030 (USD MILLION) 173
TABLE 180 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2020–2024 (USD MILLION) 173
TABLE 181 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2025–2030 (USD MILLION) 174
TABLE 182 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 174
TABLE 183 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 174
TABLE 184 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2020–2024 (USD MILLION) 174
TABLE 185 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL,
2025–2030 (USD MILLION) 175
TABLE 186 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2020–2024 (USD MILLION) 175
TABLE 187 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET, BY COUNTRY,
2025–2030 (USD MILLION) 175
TABLE 188 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 176
TABLE 189 BRAZIL: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 176
TABLE 190 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2020–2024 (USD MILLION) 177
TABLE 191 MEXICO: FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE,
2025–2030 (USD MILLION) 177
TABLE 192 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2020–2024 (USD MILLION) 178
TABLE 193 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET,
BY ORGANIZATION SIZE, 2025–2030 (USD MILLION) 178
TABLE 194 FIELD SERVICE MANAGEMENT MARKET: OVERVIEW OF STRATEGIES ADOPTED
BY KEY PLAYERS, 2023–2025 179
TABLE 195 MARKET SHARE OF KEY VENDORS, 2024 182
TABLE 196 FIELD SERVICE MANAGEMENT MARKET: REGION FOOTPRINT 188
TABLE 197 FIELD SERVICE MANAGEMENT MARKET: OFFERING FOOTPRINT 189
TABLE 198 FIELD SERVICE MANAGEMENT MARKET: VERTICAL FOOTPRINT 189
TABLE 199 FIELD SERVICE MANAGEMENT MARKET: LIST OF KEY STARTUPS/SMES 192
TABLE 200 FIELD SERVICE MANAGEMENT MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES 192
TABLE 201 FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES,
MARCH 2023–OCTOBER 2025 194
TABLE 202 FIELD SERVICE MANAGEMENT MARKET: DEALS, OCTOBER 2023–OCTOBER 2025 201
TABLE 203 ORACLE: COMPANY OVERVIEW 204
TABLE 204 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 205
TABLE 205 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS 206
TABLE 206 ORACLE: DEALS 208
TABLE 207 MICROSOFT: COMPANY OVERVIEW 209
TABLE 208 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 210
TABLE 209 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 211
TABLE 210 SALESFORCE: COMPANY OVERVIEW 213
TABLE 211 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 214
TABLE 212 SALESFORCE: PRODUCT LAUNCHES AND ENHANCEMENTS 215
TABLE 213 SALESFORCE: DEALS 216
TABLE 214 IFS: COMPANY OVERVIEW 218
TABLE 215 IFS: PRODUCTS/SOLUTIONS/SERVICES OFFERED 218
TABLE 216 IFS: DEALS 219
TABLE 217 SAP: COMPANY OVERVIEW 221
TABLE 218 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 222
TABLE 219 SAP: PRODUCT LAUNCHES AND ENHANCEMENTS 223
TABLE 220 SAP: DEALS 223
TABLE 221 INFOR: COMPANY OVERVIEW 225
TABLE 222 INFOR: PRODUCTS/SOLUTIONS/SERVICES OFFERED 225
TABLE 223 TRIMBLE: COMPANY OVERVIEW 226
TABLE 224 TRIMBLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED 227
TABLE 225 TRIMBLE: PRODUCT LAUNCHES AND ENHANCEMENTS 229
TABLE 226 COMARCH: COMPANY OVERVIEW 231
TABLE 227 COMARCH: PRODUCTS/SOLUTIONS/SERVICES OFFERED 231
TABLE 228 COMARCH: DEALS 232
TABLE 229 OVERIT: COMPANY OVERVIEW 233
TABLE 230 OVERIT: PRODUCTS/SOLUTIONS/SERVICES OFFERED 233
TABLE 231 OVERIT: DEALS 234
TABLE 232 PTC: COMPANY OVERVIEW 235
TABLE 233 PTC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 236
TABLE 234 PTC: PRODUCT LAUNCHES AND ENHANCEMENTS 237
TABLE 235 PTC: DEALS 237
TABLE 236 FACTOR ANALYSIS 266
TABLE 237 WORKFORCE MANAGEMENT MARKET, BY COMPONENT,
2018–2025 (USD MILLION) 269
TABLE 238 WORKFORCE MANAGEMENT MARKET, BY SERVICE, 2018–2025 (USD MILLION) 270
TABLE 239 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY COMPONENT,
2016–2023 (USD MILLION) 270
TABLE 240 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY DEPLOYMENT TYPE,
2016–2023 (USD MILLION) 270
LIST OF FIGURES
FIGURE 1 KEY INSIGHTS AND MARKET HIGHLIGHTS 33
FIGURE 2 FIELD SERVICE MANAGEMENT MARKET, 2025–2030 34
FIGURE 3 MAJOR STRATEGIES ADOPTED BY KEY PLAYERS IN FIELD SERVICE MANAGEMENT MARKET (2020–2025) 34
FIGURE 4 DISRUPTIVE TRENDS IMPACTING GROWTH OF FIELD SERVICE MANAGEMENT MARKET 35
FIGURE 5 HIGH-GROWTH SEGMENTS AND EMERGING FRONTIERS IN FIELD SERVICE MANAGEMENT MARKET, 2025 36
FIGURE 6 ASIA PACIFIC TO REGISTER HIGHEST GROWTH DURING FORECAST PERIOD 37
FIGURE 7 SMALL AND MEDIUM ENTERPRISES TO INVEST IN AFFORDABLE FSM SOFTWARE TO STREAMLINE FIELD OPERATIONS AND ENHANCE CUSTOMER SERVICE 38
FIGURE 8 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE THROUGHOUT FORECAST PERIOD 38
FIGURE 9 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 39
FIGURE 10 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2030 39
FIGURE 11 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENT IN NEXT FIVE YEARS 40
FIGURE 12 FIELD SERVICE MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 41
FIGURE 13 PORTER’S FIVE FORCES ANALYSIS: FIELD SERVICES MANAGEMENT MARKET 49
FIGURE 14 INTERNATIONAL INVESTMENT IN DIGITAL ECONOMY 53
FIGURE 15 FIELD SERVICE MANAGEMENT MARKET: SUPPLY CHAIN ANALYSIS 54
FIGURE 16 FIELD SERVICE MANAGEMENT ECOSYSTEM 56
FIGURE 17 AVERAGE SELLING PRICE TREND OF FIELD SERVICE MANAGEMENT, BY REGION, 2022–2024 58
FIGURE 18 FIELD SERVICE MANAGEMENT MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 60
FIGURE 19 LEADING FIELD SERVICE MANAGEMENT VENDORS, BY NUMBER OF INVESTORS AND FUNDING ROUNDS, 2024 61
FIGURE 20 NUMBER OF PATENTS PUBLISHED, 2014–2024 73
FIGURE 21 IMPACT OF AI/GEN AI ON FIELD SERVICE MANAGEMENT MARKET 75
FIGURE 22 FIELD SERVICE MANAGEMENT MARKET: DECISION-MAKING FACTORS 85
FIGURE 23 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 86
FIGURE 24 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 87
FIGURE 25 FIELD SERVICE MANAGEMENT MARKET: ADOPTION BARRIERS & INTERNAL CHALLENGES 88
FIGURE 26 SOLUTIONS SEGMENT TO DOMINATE MARKET DURING FORECAST PERIOD 91
FIGURE 27 ON-PREMISES SEGMENT TO DOMINATE MARKET DURING FORECAST PERIOD 110
FIGURE 28 LARGE ENTERPRISES SEGMENT TO LEAD MARKET DURING FORECAST PERIOD 116
FIGURE 29 MANUFACTURING SEGMENT TO DOMINATE MARKET DURING FORECAST PERIOD 120
FIGURE 30 ASIA PACIFIC TO HOLD LARGEST MARKET DURING FORECAST PERIOD 138
FIGURE 31 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SNAPSHOT 140
FIGURE 32 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SNAPSHOT 155
FIGURE 33 REVENUE ANALYSIS OF KEY VENDORS, 2020–2024 181
FIGURE 34 FIELD SERVICE MANAGEMENT MARKET: MARKET SHARE ANALYSIS, 2024 182
FIGURE 35 FIELD SERVICE MANAGEMENT MARKET: COMPARATIVE ANALYSIS OS VENDOR PRODUCTS 184
FIGURE 36 COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE 186
FIGURE 37 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX
(KEY PLAYERS), 2024 187
FIGURE 38 FIELD SERVICE MANAGEMENT MARKET: COMPANY FOOTPRINT 188
FIGURE 39 EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE 190
FIGURE 40 FIELD SERVICE MANAGEMENT MARKET: COMPANY EVALUATION MATRIX (STARTUPS/SMES), 2024 191
FIGURE 41 COMPANY VALUATION OF KEY VENDORS 193
FIGURE 42 FINANCIAL METRICS OF KEY VENDORS 193
FIGURE 43 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS 194
FIGURE 44 ORACLE: COMPANY SNAPSHOT 205
FIGURE 45 MICROSOFT: COMPANY SNAPSHOT 210
FIGURE 46 SALESFORCE: COMPANY SNAPSHOT 214
FIGURE 47 SAP: COMPANY SNAPSHOT 222
FIGURE 48 TRIMBLE: COMPANY SNAPSHOT 227
FIGURE 49 PTC: COMPANY SNAPSHOT 236
FIGURE 50 FIELD SERVICES MANAGEMENT MARKET: RESEARCH DESIGN 257
FIGURE 51 BREAKUP OF PRIMARY INTERVIEWS, BY COMPANY TYPE, DESIGNATION, AND REGION 259
FIGURE 52 FIELD SERVICE MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 262
FIGURE 53 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 263
FIGURE 54 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 264
FIGURE 55 FIELD SERVICE MANAGEMENT MARKET: RESEARCH FLOW 264
FIGURE 56 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS 265
FIGURE 57 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH FROM SUPPLY SIDE – COLLECTIVE REVENUE OF VENDORS 265
FIGURE 58 FIELD SERVICE MANAGEMENT MARKET: DEMAND-SIDE APPROACH 266
