경영 의사 결정 시장

출판: MarketsandMarkets(마켓츠앤드마켓츠)출판년월:2021년11월

・소프트웨어, 서비스, 배포 유형, 기능(신용 리스크 관리, 컬렉션 관리, 고객 경험 관리), 조직 규모, 산업, 지역별 – 2026년까지의 글로벌 예측

Management Decision Market by Software, Service, Deployment Type, Function (Credit Risk Management, Collection Management, Customer Experience Management), Organization Size, Industry, and Region – Global Forecast to 2026

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MarketsandMarkets estimates the global management decision market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 13.5% during the forecast period, to reach USD 9.0 billion by 2026 from USD 4.8 billion in 2021. Key factors that are expected to drive the growth of the market are the rising need to improve the quality of decisions and achieve business agility with enhanced effectiveness, growing need for faster operational decisions and improve process efficiency, and compelling need to manage regulatory and compliance standards. These factors are driving the demand for management decision.
MarketsandMarkets는 글로벌 관리 의사결정 시장 규모가 예측 기간 동안 13.5%의 CAGR(연간 복합 성장률)로 성장하여 2021년 48억 달러에서 2026년 90억 달러에 이를 것으로 예상합니다. 시장의 성장은 향상된 효율성으로 의사 결정의 품질을 개선하고 비즈니스 민첩성을 달성해야 하는 필요성 증가, 더 빠른 운영 의사 결정 및 프로세스 효율성 개선에 대한 요구 증가, 규제 및 규정 준수 표준을 관리해야 하는 강력한 필요성입니다. 이러한 요인들이 경영진의 결정에 대한 요구를 주도하고 있습니다.

 

The COVID-19 Impact on the global management decision market
The pandemic has had a positive impact on the management decision market. The COVID-19 pandemic and the proliferation of remote work environments have created new complex barriers for businesses to overcome. The COVID-19 pandemic has reinforced the need for companies in the various sector to implement digital technologies and harness the power of management decision software solutions and services for improving their quality of decision making and create consistency, thereby supporting tactical and strategic decisions within organizations.
The services segment is expected to grow at a higher CAGR during the forecast period
The services segment for management decision market is expected to grow at a higher CAGR due to the need of deployment and integration, support and maintenance, and consulting services for ensuring smooth functioning of business decision management software solutions. These services help in enhancing business agility with improved and intelligent decision-making capabilities and support. The services ensure compliance standards by providing explainable decision tree-based strategies that better meet the organization’s goals and constraints, built using powerful and interpretable optimization models and frameworks. Enterprises need active support from skilled professionals to minimize their management decision software downtime during the pre-and post-installation of solutions. These services provide the support needed to uphold the efficiency of business processes, increase enterprise growth, and reduce unwanted IT expenses.
Energy and utilities industry vertical to hold the highest market share in 2021
Energy and utilities is one of the fastest-growing verticals with respect to the adoption of advanced technologies and services in terms of the management decision market. Management decision software provides a next-generation advanced analytics platform that can help any business operating within the energy and utility lifecycle transform capabilities such as demand and load forecasting, energy pricing and analysis, customer onboarding and lifecycle management, and internal operations such as predictive maintenance (AI/ML).
APAC to grow at the highest CAGR during the forecast period
Asia Pacific has witnessed the advanced and dynamic adoption of new technologies and is projected to record the highest CAGR during the forecast period. In addition, the IT spending across organizations in the region is gradually increasing, which is projected to lead to a surge in the adoption of management decision software and services. China, Japan, and Australia and New Zealand (ANZ) are the leading countries in terms of the adoption of management decision software and services in the region. While the expenditure on technology solutions in APAC has increased, a setback is witnessed due to the recent COVID-19 pandemic. The COVID-19 pandemic makes it more urgent for business leaders across APAC to increase their rate of cloud adoption and digital transformation. Also, the current pandemic has forced the government and public sector across APAC to shift toward digital innovation and meet regulatory compliance standards, which is driving huge market opportunities for management decision vendors.
 By Company: Tier 1–20%, Tier 2–25%, and Tier 3–55%
 By Designation: C-Level Executives–40%, Director Level–33%, and Others–27%
 By Region: North America–32%, Europe–38%, APAC–18%, RoW–12%

The management decision market comprises major providers, such as IBM (US), FICO (US), SAS (US), Oracle (US), Pegasystems (US), TIBCO Software (US), Sapiens International Corporation (Israel), Experian (Ireland), Equifax (US), Actico (Germany), Parmenides (Germany), Decision Management Solutions (US), OpenRules (US), Sparkling Logic (US), Scorto (Netherland), RapidGen (UK), Progress (US), InRule (US), CRIF (Italy), Decisions (US), Enova Decisions (US), FlexRule (Australia), Rulex (US), Seon (UK), and Decisimo (UK).
The study includes an in-depth competitive analysis of key players in the management decision market with their company profiles, recent developments, COVID-19 developments, and key market strategies.

Research Coverage
The report segments the global management decision market by component into two categories: software and services. By function, the management decision market is divided into three major categories: credit risk management, collection management, and customer experience management. By vertical, the management decision market has been classified into BFSI, IT and telecom, manufacturing, retail and consumer goods, government, healthcare and life sciences, energy and utilities, transportation and logistics, and others (education, and media and entertainment). By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.
Key benefits of the report
The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall management decision market and the subsegments. This report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies. The report would help stakeholders understand the pulse of the market and provide them with information on the key market drivers, restraints, challenges, opportunities, and COVID-19 impact.


목차

1 INTRODUCTION 27
1.1 INTRODUCTION TO COVID-19 27
1.2 COVID-19 HEALTH ASSESSMENT 27
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION 27
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 28
1.3 COVID-19 ECONOMIC ASSESSMENT 29
FIGURE 3 REVISED GDP FORECASTS FOR SELECT G20 COUNTRIES IN 2020 29
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 30
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 30
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 31
1.4 OBJECTIVES OF THE STUDY 32
1.5 MARKET DEFINITION 32
1.5.1 INCLUSIONS AND EXCLUSIONS 33
1.6 MARKET SCOPE 34
1.6.1 MARKET SEGMENTATION 34
1.6.2 REGIONS COVERED 34
1.6.3 YEARS CONSIDERED FOR THE STUDY 35
1.7 CURRENCY 35
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019 35
1.8 STAKEHOLDERS 36
1.9 SUMMARY OF CHANGES 36
2 RESEARCH METHODOLOGY 37
2.1 RESEARCH DATA 37
FIGURE 6 MANAGEMENT DECISION MARKET: RESEARCH DESIGN 38
2.1.1 SECONDARY DATA 39
2.1.2 PRIMARY DATA 40
2.1.2.1 Breakup of primary profiles 40
FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 40
TABLE 2 PRIMARY INTERVIEWS 41
2.1.2.2 Key industry insights 41
2.2 DATA TRIANGULATION 42
2.3 MARKET SIZE ESTIMATION 43
FIGURE 8 MANAGEMENT DECISION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 43
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF SERVICES FROM VENDORS 44
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH (SUPPLY-SIDE): COLLECTIVE REVENUE OF VENDORS 45
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 46
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE 47
FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 2 (BOTTOM-UP): REVENUE GENERATED BY VENDORS FROM EACH APPLICATION 48
FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY–APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM VERTICALS (2/2) 48
2.4 RESEARCH ASSUMPTIONS 48
2.5 LIMITATIONS OF THE STUDY 50
3 EXECUTIVE SUMMARY 51
FIGURE 15 GLOBAL MANAGEMENT DECISION MARKET, 2019–2026 (USD MILLION) 51
FIGURE 16 FASTEST-GROWING SEGMENTS IN THE MANAGEMENT DECISION MARKET, 2021–2026 52
FIGURE 17 SOFTWARE SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD 53
FIGURE 18 ON-PREMISES SEGMENT TO HOLD A LARGER MARKET SIZE 54
FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE IN 2021 55
FIGURE 20 BFSI VERTICAL TO HOLD THE LARGEST MARKET SIZE IN 2021 56
FIGURE 21 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2021 57
FIGURE 22 MANAGEMENT DECISION MARKET: REGIONAL SNAPSHOT 58
4 PREMIUM INSIGHTS 60
4.1 OVERVIEW OF THE MANAGEMENT DECISION MARKET 60
FIGURE 23 RISING NEED TO IMPROVE THE QUALITY OF DECISIONS AND ACHIEVE BUSINESS AGILITY WITH ENHANCED EFFECTIVENESS TO DRIVE THE GROWTH OF THE MARKET 60
4.2 MANAGEMENT DECISION MARKET, BY COMPONENT, 2021 VS. 2026 60
FIGURE 24 SOFTWARE SEGMENT TO HOLD A LARGER MARKET SHARE IN 2021 60
4.3 MANAGEMENT DECISION MARKET, BY FUNCTION, 2021 VS. 2026 61
FIGURE 25 COLLECTION MANAGEMENT SEGMENT TO HOLD THE LARGEST MARKET SHARE IN 2021 61
4.4 MANAGEMENT DECISION MARKET, BY SERVICES, 2021 VS. 2026 61
FIGURE 26 DEPLOYMENT AND INTEGRATION TO HOLD THE LARGEST SHARE IN 2021 61
4.5 MANAGEMENT DECISION MARKET, BY ORGANIZATION SIZE, 2021 VS. 2026 62
FIGURE 27 LARGE ENTERPRISES TO HOLD A LARGER MARKET SHARE IN 2021 62
4.6 MANAGEMENT DECISION MARKET, BY VERTICAL, 2021–2026 62
FIGURE 28 BFSI VERTICAL TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 62
4.7 MANAGEMENT DECISION MARKET: INVESTMENT SCENARIO, 2021–2026 63
FIGURE 29 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT FIVE YEARS 63
5 MARKET OVERVIEW AND INDUSTRY TRENDS 64
5.1 INTRODUCTION 64
5.2 MARKET DYNAMICS 64
FIGURE 30 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: MANAGEMENT DECISION MARKET 64
5.2.1 DRIVERS 65
5.2.1.1 Rising need to improve the quality of decision and achieve business agility with enhanced effectiveness 65
FIGURE 31 MAJOR BENEFITS DRIVING THE MANAGEMENT DECISION MARKET 65
5.2.1.2 Growing need for faster operational decisions and improved process efficiency 66
5.2.1.3 Reduced dependency on IT teams for writing business rules 66
5.2.1.4 A compelling need to manage regulatory and compliance standards 67
5.2.2 RESTRAINTS 67
5.2.2.1 Resistance of the middle management to adopt business decision management software 67
5.2.2.2 Companies’ resistance to adopt modern technologies to reduce machine dependency, wrong information, and limited skills 68
5.2.3 OPPORTUNITIES 68
5.2.3.1 Rising trend of automation and intelligence decisioning 68
FIGURE 32 CHALLENGES IN ADOPTING AI AND ML INTO EXISTING BANK OPERATIONS 69
FIGURE 33 GREATEST BENEFITS ACHIEVED FROM AI AND ML 69
5.2.3.2 Increasing focus of companies on data-driven decision-making 70
5.2.3.3 Growing inclination of organizations toward decision-making with predictive analytics 70
5.2.4 CHALLENGES 70
5.2.4.1 Lack of documentation on business rules for decision management 70
5.2.4.2 Lack of skilled workforce and poor management in creating user adoption process 71
5.3 COVID-19-DRIVEN MARKET DYNAMICS 71
5.3.1 DRIVERS AND OPPORTUNITIES 72
5.3.2 RESTRAINTS AND CHALLENGES 72
5.4 CASE STUDY ANALYSIS 73
5.4.1 CASE STUDY 1: MERCURY INSURANCE 73
5.4.2 CASE STUDY 2: ABBVIE 73
5.4.3 CASE STUDY 3: SÜDLEASING 74
5.4.4 CASE STUDY 4: APTTUS 74
5.5 PORTER’S FIVE FORCES ANALYSIS 75
TABLE 3 PORTER’S FIVE FORCES ANALYSIS: MANAGEMENT DECISION MARKET 75
FIGURE 34 PORTER’S FIVE FORCES ANALYSIS: MANAGEMENT DECISION MARKET 76
5.5.1 THREAT OF NEW ENTRANTS 76
5.5.2 THREAT OF SUBSTITUTES 77
5.5.3 BARGAINING POWER OF SUPPLIERS 77
5.5.4 BARGAINING POWER OF BUYERS 77
5.5.5 INTENSITY OF COMPETITIVE RIVALRY 77
5.6 TECHNOLOGICAL OUTLOOK 78
5.6.1 CLOUD/SOFTWARE AS A SERVICE 78
5.6.2 ARTIFICIAL INTELLIGENCE 78
5.6.3 MACHINE LEARNING 79
5.6.4 ROBOTIC PROCESS AUTOMATION 79
5.6.5 IOT TECHNOLOGY 80
TABLE 4 MANAGEMENT DECISION MARKET: PRICING LEVELS 81
5.7 SUPPLY CHAIN ANALYSIS 81
FIGURE 35 MANAGEMENT DECISION MARKET: SUPPLY CHAIN 82
5.8 ECOSYSTEM 82
FIGURE 36 MANAGEMENT DECISION MARKET: ECOSYSTEM 83
TABLE 5 MARKET ECOSYSTEM 84
5.9 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 85
5.9.1 GENERAL DATA PROTECTION REGULATION 85
5.9.2 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION/INTERNATIONAL ELECTROTECHNICAL COMMISSION 27000 STANDARDS 85
5.9.3 CLOUD SECURITY ALLIANCE CONTROLS 86
5.9.4 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 86
5.9.5 SECURITY IN A CLOUD COMPUTING ENVIRONMENT 86
5.10 PATENT ANALYSIS 87
TABLE 6 TOP TEN PATENT OWNERS (GLOBAL), 2021 87
FIGURE 37 NUMBER OF PATENTS PUBLISHED, 2010–2021 87
FIGURE 38 TOP FIVE PATENT OWNERS (GLOBAL), 2021 88
5.11 TRENDS/DISRUPTIONS IMPACTING BUYERS 88
FIGURE 39 MANAGEMENT DECISION MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 88
6 MANAGEMENT DECISION MARKET, BY COMPONENT 90
6.1 INTRODUCTION 91
6.1.1 COMPONENTS: MANAGEMENT DECISION MARKET DRIVERS 91
6.1.2 COMPONENTS: COVID-19 IMPACT 91
FIGURE 40 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 91
TABLE 7 MANAGEMENT DECISION MARKET SIZE, BY COMPONENT,
2015–2020 (USD MILLION) 92
TABLE 8 MANAGEMENT DECISION MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 92
TABLE 9 COMPONENT: MANAGEMENT DECISION MARKET SIZE, BY REGION,
2015–2020 (USD MILLION) 92
TABLE 10 COMPONENT: MANAGEMENT DECISION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 93

6.2 SOFTWARE 93
TABLE 11 SOFTWARE: MANAGEMENT DECISION MARKET SIZE, BY REGION,
2015–2020 (USD MILLION) 93
TABLE 12 SOFTWARE: MANAGEMENT DECISION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 94
6.3 SERVICES 94
FIGURE 41 CONSULTING SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 94
TABLE 13 MANAGEMENT DECISION MARKET SIZE, BY SERVICES,
2015–2020 (USD MILLION) 95
TABLE 14 MANAGEMENT DECISION MARKET SIZE, BY SERVICES,
2021–2026 (USD MILLION) 95
TABLE 15 SERVICES: MANAGEMENT DECISION MARKET SIZE, BY REGION,
2015–2020 (USD MILLION) 95
TABLE 16 SERVICES: MANAGEMENT DECISION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 96
6.3.1 DEPLOYMENT AND INTEGRATION 96
TABLE 17 DEPLOYMENT AND INTEGRATION: MANAGEMENT DECISION MARKET SIZE,
BY REGION, 2015–2020 (USD MILLION) 97
TABLE 18 DEPLOYMENT AND INTEGRATION: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 97
6.3.2 SUPPORT AND MAINTENANCE 97
TABLE 19 SUPPORT AND MAINTENANCE: MANAGEMENT DECISION MARKET SIZE,
BY REGION, 2015–2020 (USD MILLION) 98
TABLE 20 SUPPORT AND MAINTENANCE: MANAGEMENT DECISION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 98
6.3.3 CONSULTING 98
TABLE 21 CONSULTING: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 99
TABLE 22 CONSULTING: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 99
7 MANAGEMENT DECISION MARKET, BY FUNCTION 100
7.1 INTRODUCTION 101
7.1.1 FUNCTION: MANAGEMENT DECISION MARKET DRIVERS 101
7.1.2 FUNCTION: COVID-19 IMPACT 101
FIGURE 42 FRAUD DETECTION MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 102
TABLE 23 MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2015–2020 (USD MILLION) 102
TABLE 24 MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2021–2026 (USD MILLION) 103
TABLE 25 FUNCTION: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 103
TABLE 26 FUNCTION: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 104

7.2 COLLECTION MANAGEMENT 104
TABLE 27 COLLECTION MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 104
TABLE 28 COLLECTION MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 105
7.3 CUSTOMER EXPERIENCE MANAGEMENT 105
TABLE 29 CUSTOMER EXPERIENCE MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 106
TABLE 30 CUSTOMER EXPERIENCE MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 106
7.4 FRAUD DETECTION MANAGEMENT 106
TABLE 31 FRAUD DETECTION MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 107
TABLE 32 FRAUD DETECTION MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 107
7.5 PRICING OPTIMIZATION 108
TABLE 33 PRICING OPTIMIZATION: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 108
TABLE 34 PRICING OPTIMIZATION: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 108
7.6 CREDIT RISK MANAGEMENT 109
TABLE 35 CREDIT RISK MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 109
TABLE 36 CREDIT RISK MANAGEMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 109
7.7 OTHER FUNCTIONS 110
TABLE 37 OTHER FUNCTIONS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 110
TABLE 38 OTHER FUNCTIONS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 110
8 MANAGEMENT DECISION MARKET, BY DEPLOYMENT MODE 111
8.1 INTRODUCTION 112
8.1.1 DEPLOYMENT MODE: MANAGEMENT DECISION MARKET DRIVERS 112
8.1.2 DEPLOYMENT MODE: COVID-19 IMPACT 112
FIGURE 43 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 113
TABLE 39 MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 113
TABLE 40 MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 113
TABLE 41 DEPLOYMENT MODE: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 114
TABLE 42 DEPLOYMENT MODE: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 114

8.2 CLOUD 114
TABLE 43 CLOUD: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 115
TABLE 44 CLOUD: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 115
8.3 ON-PREMISES 115
TABLE 45 ON-PREMISES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 116
TABLE 46 ON-PREMISES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 116
9 MANAGEMENT DECISION MARKET, BY ORGANIZATION SIZE 117
9.1 INTRODUCTION 118
9.1.1 ORGANIZATION SIZE: MANAGEMENT DECISION MARKET DRIVERS 118
9.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 118
FIGURE 44 SMES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 119
TABLE 47 MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 119
TABLE 48 MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 119
TABLE 49 ORGANIZATION SIZE: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 120
TABLE 50 ORGANIZATION SIZE: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 120
9.2 LARGE ENTERPRISES 120
TABLE 51 LARGE ENTERPRISES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 121
TABLE 52 LARGE ENTERPRISES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 121
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES 121
TABLE 53 SMALL AND MEDIUM-SIZED ENTERPRISES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 122
TABLE 54 SMALL AND MEDIUM-SIZED ENTERPRISES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 122
10 MANAGEMENT DECISION MARKET, BY VERTICAL 123
10.1 INTRODUCTION 124
10.1.1 VERTICALS: MANAGEMENT DECISION MARKET DRIVERS 124
10.1.2 VERTICALS: COVID-19 IMPACT 124
FIGURE 45 ENERGY AND UTILITIES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 125
TABLE 55 MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 126
TABLE 56 MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 126
TABLE 57 VERTICAL: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 127
TABLE 58 VERTICAL: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 127
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 127
10.2.1 BANKING, FINANCIAL SERVICES, AND INSURANCE: MANAGEMENT DECISION MARKET DRIVERS 128
TABLE 59 BANKING, FINANCIAL SERVICES, AND INSURANCE: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 128
TABLE 60 BANKING, FINANCIAL SERVICES, AND INSURANCE: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 129
10.3 RETAIL AND CONSUMER GOODS 129
10.3.1 RETAIL AND CONSUMER GOODS: MANAGEMENT DECISION MARKET DRIVERS 129
TABLE 61 RETAIL AND CONSUMER GOODS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 130
TABLE 62 RETAIL AND CONSUMER GOODS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 130
10.4 TELECOM AND IT 130
10.4.1 TELECOM AND IT: MANAGEMENT DECISION MARKET DRIVERS 131
TABLE 63 TELECOM AND IT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 131
TABLE 64 TELECOM AND IT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 131
10.5 HEALTHCARE AND LIFE SCIENCES 132
10.5.1 HEALTHCARE AND LIFE SCIENCES: MANAGEMENT DECISION MARKET DRIVERS 132
TABLE 65 HEALTHCARE AND LIFE SCIENCES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 132
TABLE 66 HEALTHCARE AND LIFE SCIENCES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 133
10.6 MANUFACTURING 133
10.6.1 MANUFACTURING: MANAGEMENT DECISION MARKET DRIVERS 133
TABLE 67 MANUFACTURING: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 134
TABLE 68 MANUFACTURING: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 134
10.7 GOVERNMENT 134
10.7.1 GOVERNMENT: MANAGEMENT DECISION MARKET DRIVERS 134
TABLE 69 GOVERNMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 135
TABLE 70 GOVERNMENT: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 135
10.8 TRANSPORTATION AND LOGISTICS 135
10.8.1 TRANSPORTATION AND LOGISTICS: MANAGEMENT DECISION MARKET DRIVERS 136
TABLE 71 TRANSPORTATION AND LOGISTICS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 136
TABLE 72 TRANSPORTATION AND LOGISTICS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 136
10.9 ENERGY AND UTILITIES 137
10.9.1 ENERGY AND UTILITIES: MANAGEMENT DECISION MARKET DRIVERS 137
TABLE 73 ENERGY AND UTILITIES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 137
TABLE 74 ENERGY AND UTILITIES: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 138
10.10 OTHERS 138
TABLE 75 OTHER VERTICALS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 138
TABLE 76 OTHER VERTICALS: MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 139
11 MANAGEMENT DECISION MARKET, BY REGION 140
11.1 INTRODUCTION 141
FIGURE 46 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 141
FIGURE 47 JAPAN TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 142
FIGURE 48 ASIA PACIFIC: THE NEW HOTSPOT FOR INVESTMENTS DURING THE FORECAST PERIOD. 142
TABLE 77 MANAGEMENT DECISION MARKET SIZE, BY REGION, 2015–2020 (USD MILLION) 143
TABLE 78 MANAGEMENT DECISION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 143
11.2 NORTH AMERICA 143
11.2.1 NORTH AMERICA: MANAGEMENT DECISION MARKET DRIVERS 144
11.2.2 NORTH AMERICA: COVID-19 IMPACT 144
11.2.3 NORTH AMERICA: REGULATORY LANDSCAPE 145
FIGURE 49 NORTH AMERICA: MARKET SNAPSHOT 145
FIGURE 50 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD IN NORTH AMERICA 146
TABLE 79 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 146
TABLE 80 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 146
TABLE 81 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2015–2020 (USD MILLION) 147
TABLE 82 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2021–2026 (USD MILLION) 147
TABLE 83 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2015–2020 (USD MILLION) 148
TABLE 84 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 148
TABLE 85 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 148
TABLE 86 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 149
TABLE 87 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 149
TABLE 88 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 149
TABLE 89 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 150
TABLE 90 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 150
FIGURE 51 NORTH AMERICA: COUNTRY-WISE ANALYSIS 151
TABLE 91 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION) 151
TABLE 92 NORTH AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 151
11.2.4 UNITED STATES 152
TABLE 93 UNITED STATES: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 152
TABLE 94 UNITED STATES: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 152
TABLE 95 UNITED STATES: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 153
TABLE 96 UNITED STATES: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 153
TABLE 97 UNITED STATES: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 153
TABLE 98 UNITED STATES: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 153
11.2.5 CANADA 154
TABLE 99 CANADA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 154
TABLE 100 CANADA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 154
TABLE 101 CANADA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 155
TABLE 102 CANADA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 155
TABLE 103 CANADA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 155
TABLE 104 CANADA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 155
11.3 EUROPE 156
11.3.1 EUROPE: MANAGEMENT DECISION MARKET DRIVERS 156
11.3.2 EUROPE: COVID-19 IMPACT 156
11.3.3 EUROPE: REGULATORY LANDSCAPE 156
FIGURE 52 THE SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD IN EUROPE 157
TABLE 105 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT,
2015–2020 (USD MILLION) 157
TABLE 106 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 157
TABLE 107 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2015–2020 (USD MILLION) 158
TABLE 108 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2021–2026 (USD MILLION) 158
TABLE 109 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2015–2020 (USD MILLION) 159
TABLE 110 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 159
TABLE 111 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 159
TABLE 112 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 160
TABLE 113 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 160
TABLE 114 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 160
TABLE 115 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 161
TABLE 116 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 161
FIGURE 53 EUROPE: COUNTRY-WISE ANALYSIS 162
TABLE 117 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION) 162
TABLE 118 EUROPE: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 162
11.3.4 UNITED KINGDOM 163
TABLE 119 UNITED KINGDOM: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 163
TABLE 120 UNITED KINGDOM: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 163
TABLE 121 UNITED KINGDOM: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 164
TABLE 122 UNITED KINGDOM: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 164
TABLE 123 UNITED KINGDOM: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 164
TABLE 124 UNITED KINGDOM: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 164
11.3.5 GERMANY 165
TABLE 125 GERMANY: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 165
TABLE 126 GERMANY: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 165
TABLE 127 GERMANY: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 165
TABLE 128 GERMANY: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 166
TABLE 129 GERMANY: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 166
TABLE 130 GERMANY: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 166
11.3.6 FRANCE 167
TABLE 131 FRANCE: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 167
TABLE 132 FRANCE: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 167
TABLE 133 FRANCE: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 168
TABLE 134 FRANCE: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 168
TABLE 135 FRANCE: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 168
TABLE 136 FRANCE: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 168
11.3.7 REST OF EUROPE 169
TABLE 137 REST OF EUROPE: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 169
TABLE 138 REST OF EUROPE: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 169
TABLE 139 REST OF EUROPE: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 170
TABLE 140 REST OF EUROPE: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 170
TABLE 141 REST OF EUROPE: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 170
TABLE 142 REST OF EUROPE: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 170
11.4 ASIA PACIFIC 171
11.4.1 ASIA PACIFIC: MANAGEMENT DECISION MARKET DRIVERS 171
11.4.2 ASIA PACIFIC: COVID-19 IMPACT 171
11.4.3 ASIA PACIFIC: REGULATORY LANDSCAPE 171
FIGURE 54 ASIA PACIFIC: MARKET SNAPSHOT 172
FIGURE 55 THE SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD IN ASIA PACIFIC 173
TABLE 143 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 173
TABLE 144 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 173
TABLE 145 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2015–2020 (USD MILLION) 174
TABLE 146 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2021–2026 (USD MILLION) 174
TABLE 147 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2015–2020 (USD MILLION) 175
TABLE 148 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 175
TABLE 149 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 175
TABLE 150 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 176
TABLE 151 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 176
TABLE 152 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 176
TABLE 153 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 177
TABLE 154 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 177
FIGURE 56 ASIA PACIFIC: COUNTRY-WISE ANALYSIS 178
TABLE 155 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION) 178
TABLE 156 ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 179
11.4.4 CHINA 179
TABLE 157 CHINA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 179
TABLE 158 CHINA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 180
TABLE 159 CHINA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 180
TABLE 160 CHINA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 180
TABLE 161 CHINA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 180
TABLE 162 CHINA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 181
11.4.5 JAPAN 181
TABLE 163 JAPAN: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 181
TABLE 164 JAPAN: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 182
TABLE 165 JAPAN: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 182
TABLE 166 JAPAN: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 182
TABLE 167 JAPAN: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 183
TABLE 168 JAPAN: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 183
11.4.6 AUSTRALIA AND NEW ZEALAND 183
TABLE 169 AUSTRALIA AND NEW ZEALAND: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 183
TABLE 170 AUSTRALIA AND NEW ZEALAND: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 184
TABLE 171 AUSTRALIA AND NEW ZEALAND: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 184
TABLE 172 AUSTRALIA AND NEW ZEALAND: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 184
TABLE 173 AUSTRALIA AND NEW ZEALAND: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 184
TABLE 174 AUSTRALIA AND NEW ZEALAND: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 185
11.4.7 REST OF ASIA PACIFIC 185
TABLE 175 REST OF ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 185
TABLE 176 REST OF ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 185
TABLE 177 REST OF ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 186
TABLE 178 REST OF ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 186
TABLE 179 REST OF ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 186
TABLE 180 REST OF ASIA PACIFIC: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 187
11.5 MIDDLE EAST AND AFRICA 187
11.5.1 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET DRIVERS 187
11.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 188
11.5.3 MIDDLE EAST AND AFRICA: REGULATORY LANDSCAPE 188
FIGURE 57 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD IN THE MIDDLE EAST AND AFRICA 188
TABLE 181 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 189
TABLE 182 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 189
TABLE 183 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2015–2020 (USD MILLION) 189
TABLE 184 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2021–2026 (USD MILLION) 190
TABLE 185 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2015–2020 (USD MILLION) 190
TABLE 186 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 190
TABLE 187 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 191
TABLE 188 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 191
TABLE 189 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 191
TABLE 190 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 192
TABLE 191 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 192
TABLE 192 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 193
TABLE 193 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION) 193
TABLE 194 MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 194
11.5.4 KINGDOM OF SAUDI ARABIA 194
TABLE 195 KINGDOM OF SAUDI ARABIA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 194
TABLE 196 KINGDOM OF SAUDI ARABIA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 195
TABLE 197 KINGDOM OF SAUDI ARABIA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 195
TABLE 198 KINGDOM OF SAUDI ARABIA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 195
TABLE 199 KINGDOM OF SAUDI ARABIA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 195
TABLE 200 KINGDOM OF SAUDI ARABIA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 196
11.5.5 UNITED ARAB EMIRATES 196
TABLE 201 UNITED ARAB EMIRATES: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 196
TABLE 202 UNITED ARAB EMIRATES: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 196
TABLE 203 UNITED ARAB EMIRATES: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 197
TABLE 204 UNITED ARAB EMIRATES: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 197
TABLE 205 UNITED ARAB EMIRATES: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 197
TABLE 206 UNITED ARAB EMIRATES: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 197
11.5.6 SOUTH AFRICA 198
TABLE 207 SOUTH AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 198
TABLE 208 SOUTH AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 198
TABLE 209 SOUTH AFRICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 198
TABLE 210 SOUTH AFRICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 199
TABLE 211 SOUTH AFRICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 199
TABLE 212 SOUTH AFRICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 199
11.5.7 REST OF MIDDLE EAST AND AFRICA 199
TABLE 213 REST OF MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 200
TABLE 214 REST OF MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 200
TABLE 215 REST OF MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 200
TABLE 216 REST OF MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 200
TABLE 217 REST OF MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 201
TABLE 218 REST OF MIDDLE EAST AND AFRICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 201
11.6 LATIN AMERICA 201
11.6.1 LATIN AMERICA: MANAGEMENT DECISION MARKET DRIVERS 201
11.6.2 LATIN AMERICA: COVID-19 IMPACT 202
11.6.3 LATIN AMERICA: REGULATORY LANDSCAPE 202
FIGURE 58 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD IN LATIN AMERICA 202
TABLE 219 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 202
TABLE 220 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 203
TABLE 221 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2015–2020 (USD MILLION) 203
TABLE 222 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY FUNCTION, 2021–2026 (USD MILLION) 203
TABLE 223 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2015–2020 (USD MILLION) 204
TABLE 224 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 204
TABLE 225 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 204
TABLE 226 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 205
TABLE 227 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 205
TABLE 228 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 205
TABLE 229 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION) 206
TABLE 230 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 206
TABLE 231 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION) 207
TABLE 232 LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 207
11.6.4 BRAZIL 207
TABLE 233 BRAZIL: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 208
TABLE 234 BRAZIL: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 208
TABLE 235 BRAZIL: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 208
TABLE 236 BRAZIL: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 208
TABLE 237 BRAZIL: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 209
TABLE 238 BRAZIL: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 209
11.6.5 MEXICO 209
TABLE 239 MEXICO: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 209
TABLE 240 MEXICO: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 210
TABLE 241 MEXICO: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 210
TABLE 242 MEXICO: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 210
TABLE 243 MEXICO: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 210
TABLE 244 MEXICO: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 211
11.6.6 REST OF LATIN AMERICA 211
TABLE 245 REST OF LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 211
TABLE 246 REST OF LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 211
TABLE 247 REST OF LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION) 212
TABLE 248 REST OF LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 212
TABLE 249 REST OF LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 212
TABLE 250 REST OF LATIN AMERICA: MANAGEMENT DECISION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 212
12 COMPETITIVE LANDSCAPE 213
12.1 INTRODUCTION 213
12.2 MARKET SHARE OF TOP VENDORS 213
TABLE 251 MANAGEMENT DECISION MARKET: DEGREE OF COMPETITION 213
FIGURE 59 COMPANY-WISE SHARE ANALYSIS IN THE MANAGEMENT DECISION MARKET 214
12.3 RANKING OF KEY PLAYERS IN THE MANAGEMENT DECISION MARKET, 2021 214
FIGURE 60 RANKING OF KEY PLAYERS, 2021 214

12.4 KEY PLAYER STRATEGIES/RIGHT TO WIN 215
12.4.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY MANAGEMENT DECISION VENDORS 215
12.5 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 216
FIGURE 61 HISTORICAL FIVE-YEAR REVENUE ANALYSIS OF LEADING PLAYERS IN THE MANAGEMENT DECISION MARKET, 2016-2020 217
12.6 COMPANY EVALUATION QUADRANT, 2021 217
12.6.1 DEFINITIONS AND METHODOLOGY 217
TABLE 252 COMPANY EVALUATION QUADRANT: CRITERIA 217
12.6.2 STAR 218
12.6.3 EMERGING LEADER 218
12.6.4 PERVASIVE 218
12.6.5 PARTICIPANT 218
FIGURE 62 MANAGEMENT DECISION MARKET (GLOBAL): COMPANY EVALUATION QUADRANT, 2021 219
TABLE 253 COMPANY PRODUCT FOOTPRINT 220
TABLE 254 COMPANY INDUSTRY FOOTPRINT 220
TABLE 255 COMPANY REGION FOOTPRINT 221
12.7 SMES/STARTUP EVALUATION QUADRANT 222
12.7.1 DEFINITIONS AND METHODOLOGY 222
TABLE 256 SME EVALUATION QUADRANT: CRITERIA 222
12.7.2 PROGRESSIVE COMPANIES 222
12.7.3 RESPONSIVE COMPANIES 222
12.7.4 DYNAMIC COMPANIES 222
12.7.5 STARTING BLOCKS 222
FIGURE 63 MANAGEMENT DECISION MARKET (GLOBAL):
STARTUP/SME EVALUATION QUADRANT, 2021 223
12.8 COMPETITIVE SCENARIO 224
TABLE 257 MANAGEMENT DECISION MARKET: NEW LAUNCHES,
APRIL 2019 – JUNE 2021 224
TABLE 258 MANAGEMENT DECISION MARKET: DEALS, MAY 2020 – SEPTEMBER 2021 225
13 COMPANY PROFILES 226
13.1 MAJOR PLAYERS 226
(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*
13.1.1 IBM 226
TABLE 259 IBM: BUSINESS OVERVIEW 226
FIGURE 64 IBM: COMPANY SNAPSHOT 227
TABLE 260 IBM: PRODUCT AND SERVICE OFFERINGS 227
TABLE 261 IBM: NEW LAUNCHES 228
TABLE 262 IBM: DEALS 229
13.1.2 FICO 230
TABLE 263 FICO: BUSINESS OVERVIEW 230
FIGURE 65 FICO: COMPANY SNAPSHOT 231
TABLE 264 FICO: PRODUCT AND SERVICE OFFERINGS 231
TABLE 265 FICO: NEW LAUNCHES 232
TABLE 266 FICO: DEALS 232
13.1.3 SAS 235
TABLE 267 SAS: BUSINESS OVERVIEW 235
TABLE 268 SAS: PRODUCT AND SERVICE OFFERINGS 235
TABLE 269 SAS: NEW LAUNCHES 236
TABLE 270 SAS: DEALS 236
13.1.4 ORACLE 238
TABLE 271 ORACLE: BUSINESS OVERVIEW 238
FIGURE 66 ORACLE: COMPANY SNAPSHOT 239
TABLE 272 ORACLE: PRODUCT AND SERVICE OFFERINGS 239
TABLE 273 ORACLE: NEW LAUNCHES 240
13.1.5 PEGASYSTEMS 242
TABLE 274 PEGASYSTEMS: BUSINESS OVERVIEW 242
FIGURE 67 PEGASYSTEMS: COMPANY SNAPSHOT 243
TABLE 275 PEGASYSTEMS: PRODUCT AND SERVICE OFFERINGS 243
TABLE 276 PEGASYSTEMS: NEW LAUNCHES 244
TABLE 277 PEGASYSTEMS: DEALS 244
13.1.6 TIBCO SOFTWARE 246
TABLE 278 TIBCO SOFTWARE: BUSINESS OVERVIEW 246
TABLE 279 TIBCO SOFTWARE: PRODUCT AND SERVICE OFFERINGS 246
TABLE 280 TIBCO SOFTWARE: NEW LAUNCHES 247
TABLE 281 TIBCO SOFTWARE: DEALS 247
13.1.7 SAPIENS INTERNATIONAL CORPORATION 248
TABLE 282 SAPIENS INTERNATIONAL CORPORATION: BUSINESS OVERVIEW 248
FIGURE 68 SAPIENS INTERNATIONAL CORPORATION: COMPANY SNAPSHOT 249
TABLE 283 SAPIENS INTERNATIONAL CORPORATION: PRODUCT AND SERVICE OFFERINGS 249
TABLE 284 SAPIENS INTERNATIONAL CORPORATION: NEW LAUNCHES 250
TABLE 285 SAPIENS INTERNATIONAL CORPORATION: DEALS 250
13.1.8 EXPERIAN 251
TABLE 286 EXPERIAN: BUSINESS OVERVIEW 251
FIGURE 69 EXPERIAN: COMPANY SNAPSHOT 252
TABLE 287 EXPERIAN: PRODUCT AND SERVICE OFFERINGS 252
TABLE 288 EXPERIAN: NEW LAUNCHES 253
TABLE 289 EXPERIAN: DEALS 253
13.1.9 EQUIFAX 254
TABLE 290 EQUIFAX: BUSINESS OVERVIEW 254
FIGURE 70 EQUIFAX: COMPANY SNAPSHOT 255
TABLE 291 EQUIFAX: PRODUCT AND SERVICE OFFERINGS 255
TABLE 292 EQUIFAX: NEW LAUNCHES 256
TABLE 293 EQUIFAX: DEALS 256
13.1.10 ACTICO 258
TABLE 294 ACTICO: BUSINESS OVERVIEW 258
TABLE 295 ACTICO: PRODUCT AND SERVICE OFFERINGS 258
TABLE 296 ACTICO: NEW LAUNCHES 259
TABLE 297 ACTICO: DEALS 259
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.
13.2 OTHER VENDORS 260
13.2.1 PARMENIDES 260
13.2.2 DECISION MANAGEMENT SOLUTIONS 261
13.2.3 OPENRULES 262
13.2.4 SPARKLING LOGIC 263
13.2.5 SCORTO 264
13.2.6 RAPIDGEN 265
13.2.7 PROGRESS 266
13.2.8 INRULE 266
13.2.9 CRIF 267
13.2.10 DECISIONS 268
13.3 SME/START-UPS 269
13.3.1 ENOVA DECISIONS 269
13.3.2 FLEXRULE 270
13.3.3 RULEX 271
13.3.4 SEON 271
13.3.5 DECISIMO 272
14 ADJACENT MARKET 273
14.1 INTRODUCTION TO ADJACENT MARKETS 273
TABLE 298 ADJACENT MARKETS AND FORECASTS 273
14.2 LIMITATIONS 273
14.3 BUSINESS RULE MANAGEMENT SYSTEMS MARKET 273
TABLE 299 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2015–2019 (USD THOUSAND) 274
TABLE 300 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY COMPONENT, 2020–2025 (USD THOUSAND) 274
TABLE 301 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD THOUSAND) 274
TABLE 302 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2025 (USD THOUSAND) 275
TABLE 303 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2015–2019 (USD THOUSAND) 275
TABLE 304 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2020–2025 (USD THOUSAND) 275
TABLE 305 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2015–2019 (USD THOUSAND) 276
TABLE 306 BUSINESS RULES MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2020–2025 (USD THOUSAND) 276
14.4 CUSTOMER EXPERIENCE MANAGEMENT MARKET 277
TABLE 307 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION) 277
TABLE 308 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 277
TABLE 309 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2015–2020 (USD MILLION) 278
TABLE 310 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 278
TABLE 311 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION) 278
TABLE 312 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 278
TABLE 313 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY VERTICAL,
2015–2020 (USD MILLION) 279
TABLE 314 CUSTOMER EXPERIENCE MANAGEMENT MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 279
15 APPENDIX 280
15.1 DISCUSSION GUIDE 280
15.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 284
15.3 AVAILABLE CUSTOMIZATIONS 286
15.4 RELATED REPORTS 286
15.5 AUTHOR DETAILS 287


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